Trusted Agent profile · London
★★★★★
795 reviews across 3 platforms
123 Stamford Street, London, SE1 9NN
Part of Frank Harris and Co, see every office.
Frank Harris and Co's office in London, at 123 Stamford Street, is rated 4.7 out of 5 across 795 reviews on three platforms, including 582 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Frank Harris and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotFinding a nice home in London is a…
Finding a nice home in London is a challenge… but not with Mitchell Max ! Best real estate agent I’ve had to work with so far , and I’ve seen a lot of them !
Dear Louis, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe were very well looked after by Nicole at Frank Harris. She was very professional and responsive throughout the entire process of our search for a new flat, listening to our needs and requirements. She made the search very efficient and rather enjoyable, I'd highly recommend Nicole to any future tenants.PositiveResponsiveness, Professionalism
Dear Sydney, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleI have been dealing with Simon at Frank Harris regarding the sale of my flat. He has consistently gone above and beyond what could be expected to make the process as smooth and simple as possible. Simon and the team have been professional, courteous and supportive throughout the process and I cannot recommend them highly enough.
Dear Jon, I am writing to say thank you for your kind comments about the service you received from our South Bank & Waterloo Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
1/5
GoogleAbsolute nightmare. We moved in last week to a flat rented through Adeel, Nicole and Mark in the Waterloo branch. We found the flat infested with moths, not cleaned properly (the cleaners came in a second time upom request, but they still left the flat in an average state at best). If that was not enough, the flat was filled with the previous tenant's belongings, including but not limited to laundry, bedding and towels as well as greasy pots and pans. Finally, we requested in our offer the bathroom to be treated of all mould, only to discover the back of the toilet caked with black mould. And here we are stuck for three years. Don't repeat our mistakes: avoid them at all costs. A week in, we are still waiting for pest control. (The one star is only because they have a maintenance team that picks up the phone - but isn't that the bare minimum?)
Dear Gabriela, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
1/5
TrustpilotUnprofessional
Unprofessional. I would recommend an agency that actually filters through landlords as we had a horrendous one for 2 years. At the end of it when we moved out, they told us they had to take out £300 for professional cleaning, when in the contract we signed, never stated that. They said that the flat was "professionally cleaned" before we moved in, but the door was broken, the floors were dirty, there was mold in the bathroom.. It was never even communicated from both parties (the agency and the landlord) to us at any point. I feel so bad for the new tenants who are moving in to that flat now, and I'll avoid Frank Harris from now on.
Dear Elysia, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Sarah Tranter, Customer Relations
5/5
TrustpilotWell informed and incredibly helpful
Charlotte was amazingly well informed about the Barbican area and very gracious to me and my baby during our flat hunt. She made a stressful experience fun. Thank you!
Dear Felicity, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotMitchell Max stands out in London's…
Mitchell Max stands out in London's frenetic property market with his attention to renters' needs, his willingness to discuss the risks and benefits of renting, and his focus on the complex issues that renters face. His comparative analysis of properties, combining with his expert understanding of the dynamics of the City of London, has certainly facilitated our rental search. There's something else worth mentioning: Mitchell takes the time to understand and listen to his clients. That's a too-rare thing in the current market, and came as a pleasant surprise.
Dear Matthew, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Mitchell, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAdeel was fantastic - he took the time to listen to what I was looking for and was very happy to support my search for a property. He gave a great tour and extremely professional!
Dear Hammad, Thank you for your kind comments regarding Adeel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAdeel has been great and very helpful with our property search! He is very professional and highly recommended.
Dear Maria, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotToday
Today, my encounter with Frank Harris & Co. was remarkably positive. They actively listened to my needs as a prospective tenant, responding promptly within a minute to confirm a property viewing for the next day via email. Additionally, they followed up with a second phone call before the scheduled visit. Their punctuality was commendable, and unlike many letting agents in East London, they demonstrated a customer-centric approach, understanding and adhering to the UK Customer Care standards.
Dear Mohammed, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
1/5
TrustpilotMoths and Black Mould: A Move In Nightmare
Absolute nightmare.We moved in last week to a flat rented through Adeel, Nicole and Mark in the Waterloo branch. We found the flat infested with moths, not cleaned properly (the cleaners came in a second time upom request, but they still left the flat in an average state at best). If that was not enough, the flat was filled with the previous tenant's belongings, including but not limited to laundry, bedding and towels as well as greasy pots and pans.Finally, we requested in our offer the bathroom to be treated of all mould, only to discover the back of the toilet caked with black mould. And here we are stuck for three years. Don't repeat our mistakes: avoid them at all costs. A week in, we are still waiting for pest control.(The one star is only because they have a maintenance team that picks up the phone - but isn't that the bare minimum?)
We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. We cannot find you in our database, so if you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards,Asma Chughtai, Customer Relations Team
5/5
GoogleGreat service. Joe, our estate agent has always been professional and helpful with our flat.
5/5
GoogleJoe helped us negotiate with the landlord and has been very supportive with our requests.
5/5
GoogleAdeel was greatly helpful and very professional in organising viewings. He provided useful information throughout and was very prompt in communication and assistance.
Dear Nick, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and Adeel and the team will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
5/5
GoogleWe had such a great experience thanks to Adeel! Would definitely recommend
Dear Ameerah, Thank you for leaving a 5 star Google review. Kind regards, Asma
5/5
GoogleHad a great experience viewing apartments with Frank Harris. Alfie and Adeel were very courteous and made me feel very comfortable, while answering all questions and keeping the meetings to the point. Highly recommend.
Dear Sanket, Thank you for your kind comments regarding Alfie and Adeel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJust completed on the sale of my flat today with Frank Harris. Joel and team were excellent throughout, keeping me informed and updated of viewings and were all over the sales process. Communication was great! Would recommend them to anybody selling in the area.
Dear Stuart, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotHuge Thank You to the Frank Harris Team
The whole Frank Harris Team were wonderful. It was a big move for me and my family. Tina, Lorenzo and Jamie did a great job guiding me through the process, offering both sensible and sensitive advice and getting me to the finishing line. There were several hurdles along the way and few false starts. Nevertheless, both sale and purchase of one Barbican property to another were handled with consistent and unfailing professionalism and expertise. Their combined knowledge of the Barbican is without rival.
5/5
GoogleAdeel was really friendly and useful in terms of showing the property and giving every single detail we need to keep with the process of getting a new house.
Dear Mauricio, We appreciate you taking the time to leave a great review regarding your experience with Adeel, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotAbsolutely brilliant advice and…
Absolutely brilliant advice and efficient service. Charlotte was very professional and helped me with all my many questions. Cannot recommend her and the agency enough, especially for a first time renter.
Dear Caroline, Thank you for your kind comments regarding Charlotte and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleOur experience with Frank Harris Southbank & Waterloo is extremely positive - very easy and understanding, and provides all the help you need! Special thanks to Sofia Hammond who is a pleasure to talk with and discuss any question we have and who always carries a positive and friendly attitude!
Dear Giada, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleAdeel was great and helped my find a suitable alternative to meet our needs. Thanks!
Dear Kate, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah, Customer Relations Team
5/5
Trustpilot5 stars because of Natalia Catana
I gave 5 stars because of Natalia Catana, she was so patient with me and guided me through each step and gave me the information I requested super quick
5/5
GoogleI had a great experience viewing a property with Joe yesterday. He was really nice to deal with and took the time to answer all my questions thoroughly. Definitely made the whole process feel much easier!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Frank Harris and Co, London won Platinum.
Tell us what you need and we'll put you in touch. Frank Harris and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
