Trusted Agent profile · London
★★★★★
793 reviews across 3 platforms
123 Stamford Street, London, SE1 9NN
Part of Frank Harris and Co, see every office.
Frank Harris and Co's office in London, at 123 Stamford Street, is rated 4.7 out of 5 across 793 reviews on three platforms, including 582 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotIrresponsible management
We asked for the house key for my wife. only one key was given and we have been mailing for 2 months. For your sanity, stay away.
Dear Umit, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at sarahtranter@customerrelationsteam.co.uk. I can look into this for further you. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAdeel - very professional, nice, good guy! definitely smooth support and help
Thank you for your kind comments regarding Adeel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team.
1/5
TrustpilotUnethical and dumb - the typical agents' reputation
Frank Harris are outright lying to their clients, both; buyers and sellers. What they cannot handle is an educated client. Avoid, if you possibly can.
Dear Beck,I am sorry to read your 1 review. If you could provide us with more information at sarahtranter@customerrelationsteam.co.uk. I can look into this for further you. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI have been letting an apartment out through Frank Harris is Waterloo and have always found their service to be excellent. Nicole in particular has been very thorough and helpful with the last letting. Highly recommended.PositiveResponsiveness, Quality, Professionalism
Dear James, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleMain contact was with Nick, promptly got in contact after an inquiry and was able to quickly walk me through the process. Went from viewing to having a place in a little over a week and felt like I had support throughout.
Dear Benjamin, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleADEEL was very helpful, polite and a pleasure to view the property with. He was well informed and made practical suggestions
Dear Katy, Thank you for taking the time to leave a wonderful 5 star Google review. Adeel will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAmazing viewing with Adeel very clear with understanding the offer process
Dear Salim, Thank you for your kind comments regarding Adeel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team.
5/5
TrustpilotA refreshing change
We found Lorenzo to be straightforward, honest and well-informed about the property we viewed and other options that might suit us locally. Also - a miracle- when we got into the property it looked like the photos online and video provided! Which sounds flippant, but the number of times we have had our time wasted by misleading pictures and info and been disappointed on a physical viewing I honestly couldn’t tell you.
5/5
GoogleDue to my situation I didn't find a flat with Nick but I was very impressed with the service we received and the professionalism of the team! would recommend them to anyone looking in the area.PositiveResponsiveness, Professionalism
Dear Jack, We are really pleased to read your positive review regarding the service from our Southbank & Waterloo Office. We value feedback from our customers and thank you for taking the time to post this. Kind regards, Evie Fisher Customer Relations Team
5/5
TrustpilotLorenzo Ronconi is very helpful.
Lorenzo Ronconi was helpful and professional. He arrives on time and is happy to answer any questions about the property.
5/5
GoogleVery good service by Tyger Sanchez. As first time buyers he took the time to show us multiple flats in our local area and answered all of our questions honestly.
Dear Stefan, thank you for your 5* review. We are pleased to read that you have had a great experience with Tyger in our Southbank & Waterloo office. Kind Regards Sarah Tranter Customer Relations Team
5/5
GoogleExtremely happy with the process that Nicole helped us out on in renting around the Waterloo area. Professional and guided and helped us move very quickly given our short time-frame!
Dear Cedric, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Southbank & Waterloo office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGreat communication
Really nice service, especially from Ronni! The viewing and all communication with him afterwards was super quick and straightforward.
Dear Ronni, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleAdeel and Zak are helpful.
Dear Wenxi, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleGreat tour, Zack and adeel!
Dear Meimei, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotHighly recommended
We have just bought a property in the Barbican through Frank Harris, working with Jamie Charlton, who has been superb throughout. It's been a long old process since we first started looking, we ended up in a chain, part of that chain was very tricky and he was calm and professional throughout. I wouldn't hesitate to recommend him. A good firm, and a good estate agent.
5/5
GoogleEmma and zoe were a pleasure to deal with their friendly manner and good advice made looking for a property a swift process. would recommend them to anyone looking to buy or sell.PositiveResponsiveness, Quality, Professionalism, Value
Dear Alex, Thank you for your great review regarding our Southbank & Waterloo office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleI've had an extremely positive experience with Frank Harris - agents are helpful and specifically Teneal who was friendly and quick to respond to any questions or issues I had. New to renting alone in London and had a really stressful time trying to find a flat with other agents prior - I felt that Frank Harris offered me more guidance and I'm really grateful for all of their help so far.
5/5
TrustpilotVery good service from Frank Harris
Very good service from Frank Harris, Lorenzo was especially helpful with viewings, providing extra information and answering our queries really quickly.
5/5
GoogleZak gave me a tour, very friendly and helpful
5/5
GoogleWent to see Adeel who was super wonderful and very helpful! Would definitely recommend!
Dear Andi, Thank you for taking the time to leave a wonderful 5 star Google review. Adeel will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAdeel did a great job showing me around the property.
Dear Saima, Thank you for taking the time to leave a 5 star review for Adeel. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAdeel : Had a terrific apartment tour with Adeel, he was well informed & professional.
Dear Gopichand, Thank you for taking the time to leave a lovely review regarding Adeel. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleExcellent service, Vikki and team were very helpful when we rented through Frank and Harris in london for consistently 2 years . Anu
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Frank Harris and Co, London won Platinum.
