Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThank you Jamie & Team!
Over the years, I've bought and sold several times in the Barbican through Frank Harris & Co and their service has always been excellent, under the stewardship of Tina Evans. Our latest transaction was led by her highly professional sales team manager Jamie Charlton, with support from Lorenzo Ronconi, and once again their service was first class. Against the background of the pandemic, Jamie & Co were consistently committed and enthusiastic, and proved to be great communicators, always keeping us up to date with developments. He and Lorenzo are great ambassadors for the company, going the extra mile when necessary, and I'd highly recommend them to anyone looking to buy or sell in the area.
Alan · 22 October 2021
★★★★★ 5/5
GoogleFrank Harris have been brilliant - really helpful and responsive and very reasonable too. I would definitely recommend them.
Christy · 14 May 2024
Agent replied · 13 June 2024
Dear Christy, Thank you for taking the time to leave a lovely review regarding the Southbank team. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleAdeel , Dan and Zack helped me out a lot in securing my dream property. They are pure professionals
Sultan · 14 May 2024
Agent replied · 13 June 2024
Dear Sultan, Thank you for your kind comments regarding the Southbank and Waterloo team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
TrustpilotLong Term Reliable
Neil Dawson and the team in Bloomsbury have a long history of as sales and rental agents in central London. In a decade of renting my flats with them, they have always been efficient and helpful.
Brian · 2 December 2020
★★★★★ 5/5
GoogleViewing with Zak he was extremely professional and very informative
Victor · 11 October 2024
Agent replied · 25 October 2024
Dear Victor, Thank you for taking the time to leave a wonderful 5 star Google review. Kind regards, Sarah
★★★★★ 5/5
GoogleAdell and Johan
Very professional and respectful.
John · 24 November 2024
Agent replied · 8 December 2024
Dear John, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah
★★★★★ 4/5
GoogleAlfie organised a viewing very fast and was really open and honest during the offer and bidding process. Communications weren’t as smooth as we wanted but it all worked ok at the end.
Joako · 14 June 2023
Agent replied · 13 June 2024
Dear Joako, Thank you for your great 5 star review, and mentioning your experience with Alfie in our Southbank & Waterloo office. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI had a property viewing with Adeel and Alfie and they were great! They patiently answered all my questions about the property. They were also very sweet and courteous. I highly recommend them!
Adwitha · 14 June 2023
Agent replied · 13 June 2024
Dear Adwitha,Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGot shown around a property in Waterloo by Alfie, was extremely friendly and helpful demonstrating genuine interest in getting us a property that best suited our needs, couldn’t fault his approach and manner.
Petrus · 14 June 2023
Agent replied · 13 June 2024
Dear Petrus, Thank you for your kind comments regarding the Southbank team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent experience as a renter
Excellent experience as a renter. Charlotte took the effort to understand exactly what we were looking for and guided is in getting the ideal property. Really simple and painless process too.
S · 7 August 2023
Agent replied · 13 June 2024
Dear S T, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI just bought a flat in Waterloo from Sofia few weeks ago. She is very professional and responsible. Well prepared during the viewing and very effective after sales. It is the best experience with the agent compare to others I have worked before. Highly recommend!PositiveResponsiveness, Professionalism
Wang · 10 January 2022
Agent replied · 13 June 2024
Dear Wang, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Southbank & Waterloo office. Kind Regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
TrustpilotThanks for your efficiency and professionalism
Being a foreigner living in London, I have quite some experience in dealing with estate agents. The service from Frank Harris impressed me, especially Ms Annie McAllister who helped arrange flat viewing efficiently and answered my questions quickly. Really appreciate her service passion and professionalism.
Annie · 21 February 2022
Agent replied · 13 June 2024
Dear Annie, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe were looking for a house and we got Adeel as an agent. He was super helpful and patient with us. All of his recommendations were excellent. Thank you!
Keisi · 17 September 2023
Agent replied · 13 June 2024
Dear Keisi, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHad an amazing viewing today with Adeel, Mark and Alfie! They were so helpful with our property search! Definitely would recommend them if you're ever trying to find something great!
Cyrus · 18 August 2023
Agent replied · 13 June 2024
Dear Cyrus, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
YellFind me a perfect Letting Managing Agency
the management is terrible. The staff are aloof and have no consideration regarding landlords. When contractors had to carry out maintenence jobs I was not sent 2 estimates or quotations and I was overcharged. At the end of tenancy I could not claim damages and although the tenant agreed to pay for damages I was not refunded . The Check out Firm provided by Frank Harris but paid by me did not deliver the utilities readings which I had to do it myself and sent them to Frank Harris for the tenant to settle the account.
GfR · 28 July 2021
★★★★★ 5/5
GoogleAs a first time landlord I have just used Frank Harris and they have been superb! A true end to end service, very fast responses and always friendly and courteous. Top notch!
Robin · 14 June 2023
Agent replied · 13 June 2024
Dear Robin, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI interacted primarily with Catherine, who was instrumental in showing me properties and answering my flurry of follow-up questions both promptly and patiently. She also assisted with my accelerated offer process and gave me respectful and sensible guidance throughout the negotiations, targeting a fair outcome for both parties.
Ruxi · 14 June 2021
Agent replied · 13 June 2024
Dear Ruxi, Thank you for taking the time to leave a review regarding your experience with Catherine in our Southbank & Waterloo office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleAfter some years with a different agent, I asked Frank Harris to arrange a letting of my Kennington flat. They found me a good tenant in next to no time; the viewings, paperwork, inventory etc have all been accomplished quickly and efficiently, so top marks to all in the Stamford Street office.
Graham · 14 June 2020
Agent replied · 13 June 2024
Dear Graham, We are delighted that you took the time to leave such a fantastic review which the South Bank & Waterloo team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotVery Good Experience with Charlotte - Barbican
Happy living in our apartment for a month now thanks to the good work of Charlotte at Frank Harris Barbican.The online advertised flat was available: unlike some of their competitors using some token-unavailable flat to gather contact details, they were prompt to accurately display then update their online offering including ours which was very much appreciated (and professional).The visit session was rapid: we spent an afternoon visiting with Charlotte then immediately picked up a flat.Charlotte and her management also impressively succeeded in negotiating the condition we proposed and getting things sorted in the (short) period we requested.The paperwork part was a bit laborious however as the company they use for referencing checking "The Letting Hub" kept asking for additional papers pretty much daily generating quite a bit of discomfort (that could be put on COVID as our previous agency went bankrupt indeed so the referencing was not straightforward...)Additionally, the flat needed some TLC as it was set for sale (before the pandemic) therefore was not very much ready for renting. As of today, some things are still not fixed although getting taken care of soon hopefully.Overall a very good experience; very much recommended and very much good work to Charlotte!
Ad · 6 June 2021
★★★★★ 5/5
GoogleWe’ve just had a viewing with Adeel and he was so helpful, friendly and answered all our questions!
Bethan · 14 April 2024
Agent replied · 13 June 2024
Dear Bethan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleAdeel helped me find and secure a beautiful 1 bedroom best agent in London x
Chen · 6 June 2024
Agent replied · 13 June 2024
Dear Chen, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleCatherine has such a lovely manner, fresh to see in the estate agent space! She is so helpful, really wanting to understand your ideal property, gives great suggestions and time to reflect. There needs to be a lot more Catherine's in the estate agent world!PositiveResponsiveness, Quality, Professionalism
Gerald · 14 June 2021
Agent replied · 13 June 2024
Dear Gerald, Thank you for sharing your kind words about Catherine. Your comments are much appreciated by the Southbank & Waterloo team. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleVery professional, fast, efficient,friendly and helpful people. They helped me out getting The place that I always wanted to have in central London.
Answered any of my request and queries quickly and clearly. Would recommend them to any one looking for renting out a flat.
Thanks for the great work, cheers!
Abdessamad · 14 June 2020
Agent replied · 13 June 2024
Dear Abdessamad, We greatly appreciate you putting aside the time to submit a review about our South Bank & Waterloo Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service with a personal touch
Tina and Lorenzo provided an excellent service throughout, from the moment of initial contact. They were always very responsive, and proactively updated me on what was going on.A initial approach to marketing my property was developed before being discussed and agreed, and then implemented in line with that plan. This was all done during COVID restrictions which clearly didn’t help.As is not uncommon the prospective purchaser caused a number of issues. The team provided a balanced consideration of how to react to these. This counsel was highly valued, an went a long way to mitigate my ire.The service I received was excellent and I would happily recommend them.
Ian · 25 March 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.