5/5
GoogleAn impressive experience with Frank Harris employee, Zak, at the Waterloo location with our new flat rental. Zak's professional, personable guidance during the process was excellent. His invaluable help and support during the background …
Trusted Agent profile · London
Frank Harris and Co London reviews
★★★★★
795 reviews across 3 platforms
123 Stamford Street, London, SE1 9NN
Part of Frank Harris and Co, see every office.
Frank Harris and Co's office in London, at 123 Stamford Street, is rated 4.7 out of 5 across 795 reviews on three platforms, including 582 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
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Awards
The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google1/5
TrustpilotGot stood up at viewing…
Got stood up at viewing… But guess this is just a reflection of the London market right now where agents can afford to lose a few clients given they have more than enough demands from other leads
Agent replied · 13 June 2024
Dear RLT, We appreciate and understand your concerns and we are sorry that your experience wasn’t as expected. If you’re open to discussing further please do email us on customerrelations@dexters.co.uk and we would be happy to look into this further. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotLorenzo has been both exceptionally…
Lorenzo has been both exceptionally helpful and knowledgeable when showing us around all the different styles of apartments within the Barbican. Thanks to Lorenzo, we have narrowed our search and look forward to upgrading our Barbican apartment very soon.
5/5
GoogleI was a tenant moving out of a place that Frank Harris was doing viewings for and even on the way out they were really nice! Nick gave us lots of tips on what to do/how to end our tenancy properly as well as giving the incoming viewings a good tour with advice on everything.
Agent replied · 13 June 2024
Dear Conor, Thank you for sharing your kind words about Nick. Your comments are much appreciated by the Southbank team. Kind regards, Marilyn Plews Customer Relations Team
5/5
GoogleAdeel helped my friend and I secured our flat in a reasonable price. Highly recommend Frank and Harris.
Agent replied · 24 August 2024
Dear Jiahui, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotLorenzo: Barbican Bible!
Lorenzo was an absolute star to work with and has an encyclopaedic knowledge of the Barbican Estate. While we settled on a property with another agent, we only wish it could have been Lorenzo who sold it to us!
5/5
GoogleAdeel helped me and my sister find a lovely two bedroom, thanks for his help
Agent replied · 25 October 2024
Dear Lana, Thank you for taking the time to leave a wonderful 5 star Google review. Adeel will be thrilled to read your kind comments. Kind regards, Asma
5/5
GoogleExtremely helpful, proactive and communicative team, pleasure to work with and would recommend. Nick, Bobby and Alfie ensured I had all the information I needed to rent my flat and responded quickly to any queries. Thank you!
Agent replied · 13 June 2024
Dear Georgia, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWas very happy with Adeel Zain’s service. He was professional, on time and gave a detailed tour of the property answering all questions adequately.
Agent replied · 13 June 2024
Dear N Als, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Adeel. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
5/5
GoogleZak Purssord helped me and my friends get our perfect house in Camberwell. He was so down to earth and responsive with any inquires! Cant recommend enough.
5/5
TrustpilotGreat experience!
All around great experience renting through Frank Harris. Responsive, friendly, and helpful, not at all like a few other estate agents that are better avoided. Would hope to work with them again in the future.
Agent replied · 13 June 2024
Dear Patrick, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMy wife and I are foreigners, and even though I don't know English very well, all the company's staff cooperated with us completely so that we could go through the process of renting our new flat.
Agent replied · 13 June 2024
Dear Mike, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleIt’s such a right decision to let my property though this agent, especially with the help from Nicole and Mark. They are professional and responsible, managed to find me the right tenants in time. Highly recommend!
Agent replied · 13 June 2024
Dear Lin, Thank you for your kind comments regarding the Emily team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe had a very positive experience with Adeel - he was extremely helpful, responded quickly to all requests and made the process as smooth as possible.
5/5
TrustpilotHighly recommended
I recently sold my flat through Frank Harris and am very pleased with the service from Jamie and Lorenzo. Jamie was very good at keeping me updated and discussing my options. I would definitely recommend them.
4/5
GoogleNick at Frank Harris was great to deal with. Present but not pushy. Quick to respond to any queries. Helpful and reassuring throughout the process. As a first time landlord, it was initially a slightly daunting process however it was made so much easier with Nick's considered guidance and advice.PositiveResponsiveness, Professionalism
Agent replied · 13 June 2024
Dear Fiona. Thank you for sharing your kind words about Nick. Your comments are much appreciated by the Southbank & Waterloo team. Kind Regards, Marilyn Plews Customer Relations Team
5/5
GoogleRecently had a flat viewing with Zak he was really kind and super helpful giving us all the information we needed.
Agent replied · 16 June 2024
Dear Lukasz, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team
5/5
GoogleHad a great flat viewing with Alfie! He was prompt to the viewing, really thorough in showcasing the flat, and was able to answer all my questions quickly. Overall, very great experience!
Agent replied · 13 June 2024
Dear M C, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI've been looking at apartments with my partner recently. We had a brilliant experience with Alfie; he was super professional and also showed great patience. The response time from the team was also very quick!
Agent replied · 13 June 2024
Dear Anish, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat experience with Tyger! Obviously very knowledgeable and a genuine pleasure to deal with. LISTENS to my needs/requirements unlike many other agents I have previously dealt with. Will be trusting him with my property search. Ask for this man if looking to purchase!!PositiveResponsiveness, Quality, Professionalism
Agent replied · 13 June 2024
Dear Nico We are thrilled to hear that you are pleased with the service you have received from our Southbank & Waterloo office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMoving from Australia during a pandemic has been challenging. Luckily Nicole from Frank Harris has made getting a lease easy. She was pleasant, friendly, responsive and clear in communications. Compliance can be a pain, but she helped grease the wheels to get things done. Thanks
Agent replied · 13 June 2024
Dear Alex, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Southbank and Waterloo office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFrank Harris Southbank staff have been professional, efficient and approachable throughout my dealings with them. Their response time in resolving queries has been exceptional and I've found the purchasing process through them to be straightforward. It's rare to find a company whose customer service is as good as theirs and I'd recommend them without hesitation.
Agent replied · 13 June 2024
Dear Roz, Thank you for your review regarding your experience with our South Bank & Waterloo Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleHad a great experience with Alfie the lettings agent who understood my requirements even through such a busy lettings period. Would be happy to recommend Frank Harris to anyone looking to rent a property.
Agent replied · 13 June 2024
Dear Shafi, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Frank Harris office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
1/5
TrustpilotPlease do not take any house via Frank…
Please do not take any house via Frank Harris. We recently moved into a property in Barbican; not only it was not deep cleaned but also electrical were not checked and we living under fire hazard and there is major plumbing leakage in kitchen and in the bathroom. In addition, smaller things do not work like broken toilet seat, smashed glasses broken curtain rods and list goes on!! I have been trying to connect with them especially regarding life threatening issues but agency is showing no urgency to act! Even though, they took full deposit and a very high rent.
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Questions about Frank Harris and Co London
Has Frank Harris and Co won any awards?
Yes. In The Trusted Agent 2026 awards: Frank Harris and Co, London won Platinum.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Frank Harris and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
