Trusted Agent profile · London

Frank Harris and Co London reviews

★★★★★ Excellent

794 reviews across 3 platforms

123 Stamford Street, London, SE1 9NN

Part of Frank Harris and Co, see every office.

Frank Harris and Co's office in London, at 123 Stamford Street, is rated 4.7 out of 5 across 794 reviews on three platforms, including 582 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

582

Reviews on Google

This office

Yell logo

1.0 / 5

1

Reviews on Yell

Business-wide

Trustpilot logo

211

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Adeel was a gentleman nice haircut too

Tom · 18 August 2023

Agent replied · 13 June 2024

Dear Tom, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I’m extremely grateful to Adeel for making the process smooth and stress-free. His deep knowledge, timely communication, and exceptional support made all the difference. Thanks to his hard work, I’ve successfully signed a suitable tenancy agreement. Highly recommend!

Nivedit · 10 August 2024

Agent replied · 24 August 2024

Dear Nivedit, We really appreciate you taking the time to leave such lovely comments about Adeel. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team

5/5

Google

I was fortunate to have Nicole Pretorius as my agent during my flat search. She was incredibly helpful, always responsive, and consistently demonstrated a high level of professionalism. I felt confident trusting her with all my questions and enquiries.

何楽川 · 16 September 2025

5/5

Trustpilot

Mr Dowd-Frank Harris long Lane EC1A

I've used Chris Dowd and many of the others from his office on many occasions and each and every time he has gone above and beyond to help and will go out of his way when necessary to make it as stress free and straight forward as possible, i 100% will happily highly recommend

Simon · 4 September 2023

Agent replied · 13 June 2024

Dear SImon, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Adeel and Mark were wonderful in showing us around.

Jin · 14 June 2023

Agent replied · 13 June 2024

Dear Jin Yuu Lee, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Nicole Pretorius was incredibly professional and friendly and helped us to find some of our favourite properties. Would highly recommend Frank Harris & Co.PositiveResponsiveness, Professionalism

Adam · 14 June 2021

Agent replied · 13 June 2024

Dear Adam, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Kind regards, Marilyn Plews Customer Relations Team

5/5

Google

Absolutely delighted with Emma and Charlie from the Southbank office who managed to sell my flat in record time after experiencing a disappointing few months under contract with other high street agents. They managed to do all of this as soon as COVID lockdown was lifted, beating a number of local agents to the pole!! Huge thank you to you and your team at Frank Harris. Sarah B - Kennington LondonPositiveResponsiveness, Professionalism, Value

Sa · 14 June 2021

Agent replied · 13 June 2024

Dear Sa Ba, I was delighted to read the comments in relation to our South Bank & Waterloo office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team

5/5

Trustpilot

Lorenzo @ Frank Harris

Lorenzo was very helpful and accommodating during our property search. He is curtious and patient and has a great understanding of the properties that he showed to us. I've heard mixed reviews about this agency in previous years but I would not hesitate to recommend Lorenzo going forward. Not your typical estate agent! Thank you for your help, Lorenzo.

Anonymous · 17 November 2020

5/5

Trustpilot

Flat Hunting

My family and I are considering buying a property in London. Frank Harris has been very accommodating to our needs! Seeing as it's our first time doing this, Lorenzo has been extremely helpful and available in answering any questions that we have regarding our flat hunt and any other queries. He has also provided us with some great suggestions!

Giada · 13 November 2020

5/5

Google

I have no hesitation in recommending Frank Harris as a managing agent. They have looked after the rental of my property in County Hall for the past twenty years and it’s quite a unique achievement for an owner to have no complaints whatsoever.

Kevin · 14 April 2024

Agent replied · 13 June 2024

Dear Kevin, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah, Customer Relations Team

5/5

Google

I wouldn't hesitate to recommend Frank Harris. Where other estate agents failed to even get back to us, they were super responsive and helpful at every stage. I've been particularly impressed with Nick's ability to understand quickly the kinds of properties that would appeal. Having only started thinking about a move a few weeks ago, we are now moving into our dream flat next week. We couldn't be more thrilled!PositiveResponsiveness, Quality, Professionalism

Clare · 14 June 2021

Agent replied · 13 June 2024

Dear Clare, We are thrilled to hear that you are pleased with the service you have received from our Southbank & Waterloo office and that you’ve kindly taken the time to write a fantastic review. Kind regards, Marilyn Plews Customer Relations Team

5/5

Google

I went through the paperwork with incredible professionalism and patience, I received clear and quick answers from Adeel, who helped the process. we managed to get a new home in a few days, thanks to the help of the Frank Harris & Co. office

Benjámin · 15 March 2024

Agent replied · 13 June 2024

Dear Benjámin, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Great agency, Adeel is the man!

Chase · 19 July 2023

Agent replied · 13 June 2024

Dear Chase, Thank you for taking the time to leave a lovely review regarding Adeel. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Frank Harris team delivers a very high quality service throughout the entire letting experience. The team provided fair opinion on the properties available in the area I was looking for, and guided towards the one best fitting my requirements. The team also handled all of my queries and requests with great professionalism, responsiveness and flexibility, both before and after signing the tenancy agreement. Highly recommended.

Luca · 14 June 2022

Agent replied · 13 June 2024

Dear Luca, Thank you for taking the time to leave a review regarding your experience in our Southbank office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Excellent experience with Danielle!

Our experience with Danielle as our property manager has been excellent. She goes above and beyond to resolve any issues we have, always keeping us informed along the way. Her dedication to ensuring we feel supported as tenants truly sets her apart. She's the best!

Sarah · 8 February 2024

Agent replied · 13 June 2024

Dear Sarah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

A great experience

The team at Frank Harris were incredibly helpful through my purchase. From viewing through to completion, I felt supported, well informed and well respected. Special thanks to Jamie Charlton, who was always on hand for advice and updates along the way- he gave us all great peace of mind. Thanks a lot Jamie and team!

SB · 7 June 2021

5/5

Google

I can't recommend this agency enough. We were greeted at a property viewing by Rebecca, who was extremely friendly and genuine, but also informative. She was punctual and had in depth knowledge of the apartment but also of the local area which we found to be useful. Not all of our tenants could make the initial property viewing and Rebecca happily arranged two more viewings for us at short notice which was really helpful to us as well. Finding a property in London can be a daunting task but Rebecca/the team at Frank Harris have made it a far more enjoyable process.

T · 15 June 2017

Agent replied · 13 June 2024

Thank you so much for the lovely review, you were a pleasure to work with and made my job very easy. I hope you’re enjoying your new home. Many thanks, Rebecca

1/5

Trustpilot

Spammers, time wasters and crooks!

They provide partial information, hide essentials (energy ratings/service charges, etc), cannot get a straight answer from them and they'll spam you mercilessly with unrelated emails!Of which their response below is a typical example: ask to be unsubscribed, even though you were never asked to be subscribed, and you'll get requesters to give them a call!!They must be thinking that only fools would deal with them.AVOID! AVOID!!!

George · 18 March 2022

Agent replied · 13 June 2024

Dear George, I am sorry to hear that your experience with us hasn’t been as we would expect. I am unable to find you on our database. Please contact me so that we can chat further at customerrelations@dexters.co.uk. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I had a viewing scheduled with Adeel for an apartment near London Eye. He was very courteous and arrived on time for the appointment. During the viewing, he answered all questions patiently and did not rush through the viewing. The viewing experience was excellent.

Kuljeet · 14 February 2024

Agent replied · 13 June 2024

Dear Kuljeet, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Adeel. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team.

5/5

Google

Lovely team, quick to reply and always supportive. Special thanks to Nick for his help and advice, always very professional!PositiveResponsiveness, Quality, Professionalism

Daniela · 14 June 2021

Agent replied · 13 June 2024

Dear Daniela, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Kind regards, Marilyn Plews Customer Relations Team

5/5

Google

Professional and personable experience with Nicole. Nicole was thoughtful and polite, making the apartment search and refinement of criteria streamlined and enjoyable.PositiveValue

Michael · 14 June 2021

Agent replied · 13 June 2024

Dear Michael, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team

5/5

Trustpilot

Mitchell Max

Was extremely impressed with his customer service and worked very hard to make renting a property in the Barbican straightforward, despite the fact I was pushed for time. Was especially helpful in organising viewings at short notice, providing essential information and liaising with landlord. A very nice guy too. Would recommend.

Rowan · 6 August 2023

Agent replied · 13 June 2024

Dear Rowan, We really appreciate you taking the time to leave such lovely comments about Mitchell. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Great client service, especially from Dilan who took the time to explain all the procedures for international students renting in the UK. Highly recommend.

Anis · 25 December 2025

5/5

Google

I just had a viewing with Adeel this evening. His service and understanding are outstanding. I was impressed by his exceptional understanding of my needs. He provided invaluable guidance and demonstrated a deep understanding of what I was looking for. I can’t recommend him more.

Shahrah · 16 December 2023

Agent replied · 13 June 2024

Dear Shahrah, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter Customer Relations Team

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Awards

The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Has Frank Harris and Co won any awards?

Yes. Frank Harris and Co won Platinum in The Trusted Agent 2026 awards.

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