Trusted Agent profile · London
★★★★★
795 reviews across 3 platforms
123 Stamford Street, London, SE1 9NN
Part of Frank Harris and Co, see every office.
Frank Harris and Co's office in London, at 123 Stamford Street, is rated 4.7 out of 5 across 795 reviews on three platforms, including 582 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Frank Harris and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAdeel was fantastic, gave me all the information I needed and more - super helpful agent to guide me through the renting process!
Dear Mwezi, Thank you for taking the time to leave a wonderful 5 star Google review. Adeel will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHad a viewing today and Adeel was very helpful. He was on time and gave a good guide to the property. Would highly recommend.
Dear Wara, Thank you for taking the time to leave a lovely review regarding Adeel. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHad two separate viewings one with Adeel and one with Denny. Found both to be really helpful and knowledgeable about the properties that they were showing. I also really appreciated that whilst keen to show the best side of the place and find the right place, they didn't press or make me feel uncomfortable which is often the case with london estate agents. Would definitely take a place from either of them.
Dear Thomas, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Adeel and Denny, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleWorked with Sofia & Emma at Frank Harris in the sale. This was a challenging and complex transaction. Sofia worked without complaint to see it through successfully, regardless of all the pressure I put on her. ThanksPositiveResponsiveness
Dear Dayantha. Thank you for sharing your kind words about Sofia and Emma. Your comments are much appreciated by the Southbank & Waterloo team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHighly Recommended. Simon Angell was my key point of contact and it has provided an impecable service throughout the process of selling my flat in SE1. Regular updates, great judgement and speed of response are few of the things that made the process stress-free.
Dear Daniel, We greatly appreciate you putting aside the time to submit a review about our South Bank & Waterloo Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleI've rented my property through this company for first time. I love the personal service and attention they give. Rob is fantastic and really easy to deal with. He is very professional and goes an extra mile in order to facilitate the whole experience.
Dear Velko, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our South Bank & Waterloo Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleAlfie was enthusiastic and helpful during the viewing. He provided good service with a friendly face, and I appreciate his patience
Dear Tom, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Alfie will be thrilled to read this. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAdeel and Alfie were on time, very friendly, lovely smiles, made me feel at ease. Great knowledge of property and area. Highly recommended!
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleAdeel Zain was really helpful and professional, he helped me to find a suitable apartment for me.
Dear HOK KWT, Thank you for leaving a wonderful Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotRonnie was diligent and communicative
Ronnie was diligent and communicative throughout the process and would highly recommend him to any future tenants looking to rent somewhere.
Dear Samuel, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotCharlotte was very attentive and…
Charlotte was very attentive and helpful along my rental journey. Would definitely recommend!
Dear Jake, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
5/5
GoogleNicole was really lovely and happy to help. She was also quick to respond to the many questions I had about the renting process. Really appreciate the service that I got from the agency in the lead up to moving.PositiveResponsiveness, Professionalism
Dear Arinola, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Marilyn Plews Customer Relations Team
5/5
GoogleWe had a great experience with Freddie. He was very helpful throughout, made the process smooth and efficient, and answered all our questions. Thank you!
5/5
GoogleEvie was very helpful and knowledgeable about the property. Highly recommend!
Dear Kara, Thank you for your kind comments regarding the Southbank & Waterloo team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
5/5
GoogleAdeel was very helpful. The property was in line with my expectations and the details he shared were very useful.
Dear Vasco, Thank you for your kind comments regarding Adeel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAdeel was very helpful and went above and beyond to meet the demands and requirements of our demands and requirements. :)
Dear Aishwarya, Thank you for your 5 star review. Adeel will be so thrilled to read your kind comments. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotWe recently instructed Jamie Charlton…
We recently instructed Jamie Charlton in connection with the sale of our Barbican flat. Jamie was super efficient, very responsive and enthusiastic and helpful.We initially considered another estate agent, the one that we had used in relation to the purchasing and letting of the flat, and we do not regret that we changed horses.We highly recommend Jamie and Frank Harris & Co - real Barbican experts and good people.
5/5
GoogleI have now been dealing with the Waterloo branch of Frank Harris for a few years. I have found the service provided by the organisation to be most professional. My dealings have been predominantly with Nick. His involvement has been invaluable and amenable. The whole team including Bobby and Nicole are very easy to get along with and a pleasure to deal with. I would not hesitate to recommend them.
Dear Bhooshan, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
1/5
TrustpilotUnprofessional service - they ask for your card details upfront
Very friendly and helpful staff, but a key warning to customers that I think they need to correct - if you are leasing an apartment, they ask for all your card details up front to make a holding deposit before you can make an offer - I think this is very unprofessional and also unsafe. All other real estate agents I've been in contact with in the past when renting a flat give you their account so you can directly transfer money to their account, the usual way. Posting this so people are aware and don't accidentally disclose their card details.
Thank you for your feedback, we are sorry to hear what you have experienced. I am unable to locate you on our database. If you could provide us with more information at sarahtranter@frankharris.co.uk.I can look into this further for you. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJoe conducted himself with utmost professionalism and was able to answer all my queries thoroughly. Can’t recommend this agency enough!
5/5
GoogleCatherine was extremely responsive over email and always followed up with a call. When we met her to view the properties she was professional and friendly, providing helpful information and input. We would highly recommend Catherine.PositiveResponsiveness, Professionalism
Dear Shelley, Thank you for sharing your kind words about Catherine. Your comments are much appreciated by the Southbank & Waterloo team. Kind regards Marilyn Plews, Customer Relations Team
5/5
GoogleEmma Lyall was amazing, she offered me great honest advice and I would recommend her and the team at Southbank any day. Truly a 5 star experience and leagues above compared to her competitors on the high street.PositiveResponsiveness
Dear Jack, Thank you for your kind words regarding our Southbank & Waterloo office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleFrom the first phone call, to signing contracts, Nick O’Niell was friendly, professional and helped us out with securing a beautiful flat. They are a great team at Frank Harris and go above and beyond. Highly recommended agents.PositiveProfessionalism
Dear Joseph, What a lovely review you have given regarding our Southbank & Waterloo office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Marilyn Plews Customer Relations Team
5/5
GoogleAdeel was a great help today, he showed us a property and was very open to answering any questions we had.
Dear Kimberley, Thank you for your lovely 5 star review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Frank Harris and Co, London won Platinum.
Tell us what you need and we'll put you in touch. Frank Harris and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
