Trusted Agent profile · London
★★★★★
795 reviews across 3 platforms
123 Stamford Street, London, SE1 9NN
Part of Frank Harris and Co, see every office.
Frank Harris and Co's office in London, at 123 Stamford Street, is rated 4.7 out of 5 across 795 reviews on three platforms, including 582 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Frank Harris and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleGreat communication in our search and Evie was fantastic in accommodating our schedules for viewings!
Dear Mariam, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Evie. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team
5/5
GoogleAdeel was very helpful, organised and very accommodating. Had an amazing experience with their team.
Dear Godwin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
5/5
GoogleDilan has been proactive and friendly, very efficient!
5/5
GoogleAdeel was exceptional, really explained everything in detail and answered all our questions. Really great knowledge of the area as well and the current market.
Dear Petros, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards,Sarah Tranter , Customer Relations Team
5/5
GoogleCouldn’t be happier with my experience at Frank Harris. Nicole was absolutely wonderful to work with - she was friendly, attentive and extremely helpful from start to finish, and made the entire experience stress-free. Highly recommend!
Dear Haddie. Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. We look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleZak was incredibly professional, responsive, and helpful. He understood our needs perfectly. Highly recommend Zak’s services!
5/5
TrustpilotDependable!
Charlotte at Frank Harris & Co in Barbican has been a fantastic letting agent - from finding a place through setting us up! Highly recommend
Dear Adi, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotHopeless Support for LANDLORDS
It’s perhaps typical of all estate agents and no wonder they get a bad name for themselves but this firms rental department are particularly inept. My beautiful apartment was returned to me by my tenants at the end of September 24 in a substantially damaged state as a result of their family of indoor cats. Mistake number 1 was me accepting a tenant with cats. Mistake 2 was to assume that the extensive damage to silk curtains and carpets would be covered by the tenant agreeing to deductions from their security deposit. Mistake 3 was to assume that the agent would help resolve the matter.
1/5
TrustpilotSneaky and Greedy
This company is operated mainly by telephone which means that they don't provide evidence in email form when they make false promises. Things take months to fix or go to the whole tennany without being fixed and then they'll try to charge you for them. They make promises to new tenants which they don't keep. Tried to charge us for repairs the new tenants are paid for. Terrible company greedy sneaky raise the rent by £1000 when we should've had the option to extend at the current rate.
We are very disappointed to read your review and have asked the Director of the office to look into this on your behalf. It is never our intention to have an unhappy customer but appreciate your feedback. Kind regards Sarah Tranter, Customer Relations Team
5/5
GoogleAdeel was very helpful and friendly - great experience thank you.
Dear Natallia, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotExcellent Advice
Gracious. Attentive. Well versed. Character counts.
Thank you for your lovely words and for leaving a 5* review. Kind regards, Asha
5/5
GoogleZak was really helpful - thanks for all your help!
5/5
GoogleReally good service and always ready to help. Particularly Adeel is always trying to facilitate things and make things easier for customers and tenants.
Dear Emre, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotWorking with them was a pleasure
Very vocal and helpful staff! They got me a couple of good options per week during August, which is the hottest season in the rental market. Charlotte, the manager I worked with, was super nice and come up with very good apartments both in terms of price and location. The agents who do the viewings are never late, happy to discuss all the details of the property and answer any questions.
Dear Sonia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI had an easy viewing with Adeel today. He was informative and helped me find an apartment that met all my requirements :) Thanks Adeel!
Dear Varsha Seshadri, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleOn August 22nd 2018 we moved in to the second flat we have rented through Frank Harris & Co. On both occasions the team have been friendly and helpful and made it a smooth and easy process. In particular with the recent tenancy, our agent Julius Blake has been fantastic at keeping us up to date through the process. Julius made sure that the property was brought to a good standard before we moved in and all of our requests were dealt with exactly on time and to schedule. Great experience!
5/5
GoogleAdeel is super helpful and responsive. The team works efficiently and willing to help. Recommend!
Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAdeel was very helpful and respectful! Would recommend working with him as your next agent!
Dear Sarah, We really appreciate you taking the time to leave such lovely comments about Adeel. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team.
5/5
GoogleAdeel is fantastic. Effective communication in person and while working overseas. High level of professionalism.
Dear Ally, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Adeel, and do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team.
5/5
TrustpilotGood service ❤️ Highly recommend
Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asha
5/5
GoogleThank you so much to Sofia Hammond for showing me around some amazing properties in London. The service was impeccable and so professional. No delays or problems like with other agents . If anyone needs help finding property ask for Sofia!
Dear Hannah, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleAdeel & Zack were so helpful and thorough! Thank you!
Dear Issy, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Southbank and Waterloo office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleHad a super smooth experience with the company thanks to Adeel. Highly recommend!
Dear Anandita, Thank you for your kind comments regarding Adeel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
5/5
GoogleZack was very professional and informative. Very good viewing!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Frank Harris and Co, London won Platinum.
Tell us what you need and we'll put you in touch. Frank Harris and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
