Trusted Agent profile · London
★★★★★
825 reviews across 2 platforms
205 Tooley Street, London, SE1 2JX
Part of Frank Harris and Co, see every office.
Frank Harris and Co's office in London, at 205 Tooley Street, is rated 4.7 out of 5 across 825 reviews on two platforms, including 614 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent
Danielle and the team have been absolutely fantastic at managing the property. Even when I was selling the property they went above and beyond ensuring repairs needed were done despite actually not being my letting agent.
Dear George, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
5/5
GoogleDenny was an absolute delight to deal with. He was very helpful and provided some useful tips at a time when we were very stressed with looking for a rental property. Would definitely recommend!
Dear Em Chai, Thank you for your kind comments regarding the Tower Bridge team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAdeel is so very helpful and professional. He moved my Daughter into a couple of properties over the years. Nothing is ever too much trouble for him to assist with, even if not his department during their tenancy. Brilliant customer service Adeel.
1/5
GoogleStrangely bad experience as a potential renter through these guys - as if they don't want to make money. Immediately responsive, then ghosted as we tried to make an offer, and again when we asked for more details on an alternative property they offered.
Dear Shane, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Asha
5/5
GoogleOur agent Denny was very informative, helpful, honest and friendly during our most recent viewing and if this property doesn’t work out will certainly ask for Frank Harris & CO’s advise moving forward.
Dear Emily, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWe’ve been letting our property through the City Docklands for five years now. This year Ida Curiac was taking care of finding us new tenants. She was keeping us regularly updated with the feedbacks and suggestions throughout the whole process. Extremely professional, efficient and courteous. Thank you again for your exceptional service Ida!PositiveResponsiveness, Quality, Professionalism, Value
Dear Davide. Thank you for taking the time to leave a 5* review. We will be pleased to read that you have received brilliant service from Ida in our City Docklands office. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleI have had a great experience with City Docklands. From the first viewing all the way to the move, I was constantly kept in the loop and aided along the way. Mark was absolutely incredible throughout. I felt heard, understood and appreciated. Thank you for making a big step in life, a walk in the park!
Dear Sam. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI had a very good experience with city docklands, I was new to the city and needed guidance and support. Charlie, the agent I interacted with was extremely helpful and took care of the entire process from arranging the viewing to the date of moving in. Charlie was very proactive and was prompt in answering my queries, I had quite a few since I was new to the city.
Dear Abhishek, We are really pleased to read your positive review regarding the service from City Docklands. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleFreddie and Denny were great! Really professional, and helpful.
Dear Michaela, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Customer Relations Team
5/5
GoogleReagan was very helpful, responsive and polite. Thank you.
Dear Robert, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotIan at City branch of Frank Harris
I dealt with Ian at the City branch of Frank Harris and he was extremely helpful in guiding me through the whole rental process. He was very responsive to all requests for information and his knowledge of the Barbican estate in general is impressive.
Dear M Dunlop, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotJasmine found us our dream flat in 3…
Jasmine found us our dream flat in 3 days. It was a perfect and seamless experience. She was extremely efficient, knowledgeable and professional. Would definitely recommend.
Dear James, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asha
5/5
GoogleJoe was super kind and cheerful in the viewing day. We felt very well.
5/5
GoogleJoel is very kind and professional in taking me for a viewing and I’d definitely recommend renting with him. Thanks for the help again
5/5
TrustpilotSuperb service from Joe Hogg
Superb service from Joe Hogg who helped me navigate the new Renters' Rights Act. Joanna Martin (Landlord)
Dear Joanna, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
1/5
GoogleThroughout my tenancy I had a severe mould problem and mice infestation. It took 18 months before any action was taken and when it was it was feeble and both issues left unresolved. For the mice, there was one visit from a pest control contractor who stated that there was a problem with the infrastructure and mice would keep coming until the estate agents or landlord filled in the gaps throughout the flat (eg open plumbing under bath, sink, fridge), to which the estate agents refused to act further, marked the problem as resolved despite many further attempts for them to take action. The mice, of course, remained throughout our entire 24 month tenancy. For the mould, it got so bad that there was mould passing from the walls to grow on my clothes as well, to which the estate agents brushed us off, 18 months of chasing later, they sent someone to paint over the walls and marked the issue resolved. This effected our health while living in this flat with mould, again for 24 months. Beyond these more important examples, we lived with a plethora of unresolved maintenance issues during the 2 years despite our requests for them to take action, such as a mouldy bath tap where cold water would not come out, it took them a year to fix a bed that had a completely snapped leg and many more. Frank Harris did not act with any care or urgency with these issues and ultimately did not carry out their duty as estate agents. I have now been out of the flat for almost a month and despite many emails requesting, had no contact regarding my deposit - when I can expect it to be returned or why they are failing to follow up on the money. Ultimately, they are now currently withholding 1.5k from us and not responding to our requests for information regarding our deposit. I want to note especially the estate agent who was named as in charge of calculating and returning our deposit, Katherine Bailey who has not responded to emails for two weeks and not introduced herself as even aware she is managing 1.5 thousand pounds of our money.
Dear Ophelia, I am concerned to read your comments but am unable to identify you on our database. Please do contact me directly with further details and we will then look into this for you. Kind regards, Sarah Tranter , Customer Relations Team
2/5
GoogleI worked with an agent named Ronni who dropped the ball repeatedly during the move in process. I’ve now been in contact with over 3 other individuals who have all been negligent on communication internally, and continue to leave us without our problems unresolved. I was lied to about the interior of the building being re-done and the move-in provisions were broken. The company Frank Harris is unprofessional and incapable of following through on a timely manner. You must chase everything and it still may not get done. Highly recommend choosing a different company.
Dear Elena, I am really disappointed to read your comments. I’m keen to review what went wrong on this occasion. Please could provide me with more information at customerrelations@dexters.co.uk. I will ensure this is raised with the Director of the office. Kind regards Asma Chughtai Customer Relations TeamRelations Team
5/5
GoogleReally pleased with the service so far as new clients of Frank Harris. This company managed to get new tenants in in record time and we were pleased with this. We’ve had small issues as old tenants (from another company) have left and the turn-around time has been tight… however nothing has ‘fazed’ Joe/Ronnie who have dealt promptly, professionally and helpfully at all times. They even managed to get some fire alarms for me at the 11th hour. We’re genuinely impressed!
Dear Surinder, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Joe and Ronnie, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI'd like to thank Ryan and Mark for their help in getting power restored to my flat this week, plus I'd also like to thank Fabio and Olivier from the property maintenance team for their hard work. It was a team effort and much appreciated by me.
Dear Kate, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe have been letting with Frank Harris for a few years now and our property manager Callum O’Grady at the Tower Bridge branch has been amazing at making sure all of our needs are met. He responds quickly to emails, always keeping us in the loop and is great at sorting out any issues we experience!
Dear Grace, We really appreciate you taking the time to leave such lovely comments about . They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleFreddie was a massive help in securing our flat in the tricky London markets. We are happily moved in and very grateful for the smooth process
5/5
GoogleRonni Platt was super helpful in getting me my first flat in the UK! Got a really nice spot too, and consistently giving support as needed after the move as well
Dear Duncan, Thank you for your kind comments regarding the Tower Bridge and Bermondsey team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI viewd a flat at Lynton Estates .Joe O’Regan showed me around . I found him through professional , helpful and polite. He answered to all my queries with patience. I really appreciate that . Thanks so much Joe.
5/5
GoogleI had a great experience with Freddie Papworth. He was very efficient and proactive. He proposed to me a rental property that was not yet on the market and perfectly matched my expectations. The whole process was fast and seamless, and he supported me at every step. I had a very pleasant experience.
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