Frank Harris and Co London reviews

★★★★★ 5/5

Trustpilot

Highly Recommend, Professional Service

Impressed by the professional knowledge and enthusiasm shown by Jamie and has confidence in him to market our property. Once the property is on the market, many viewings were arranged and got a buyer quickly. Very responsive and approachable, always ready to offer helpful advice and support promptly. Very responsible, closely monitored and followed up proactively and effectively during the sales process. Very reliable and trustworthy. If I were to sell a property, this is the agent I’d want to use. Brilliant! Second to none, highly recommended!

Emily · 7 December 2024

★★★★★ 5/5

Google

I have been searching for a new flat where Freddie from Frank Harris & Co Tower Bridge & Bermondsey has been helping me. Thanks to him we have finished our 2-month-long flat search. Throughout the process, Freddie has demonstrated his professional attitude and followed up the letting process where he can to ensure the process went smoothly. Thank you!

Lizzy · 17 June 2023

★★★★★ 5/5

Google

Denny is very , professional, friendly and prompt. He totally takes on board the client's requests and does his best to accommodate them. A real pleasure to deal with. I have absolutely no hesitation whatsoever, in recommending Denny as a first class contact for Frank Harris.

Harriet · 16 April 2024

★★★★★ 5/5

Google

We had an amazing (and surprisingly smooth) experience with this agency, our agent was Ronni Platt who put a lot of effort to get us our dream flat. The agency overall offers great properties, but Ronni was definitely the best part of it. Very easy to deal with, very much on top of things, thoughtful. Thank you again! Marta & Chris

Marta · 16 April 2023

★★★★★ 5/5

Google

So far I've had a really good experience with Frank Harris. Paticularly Bailey Strutton who has been assisting me as we have been having repair works done on the property we rent. Bailey's been super helpful, constantly communicating with me and checking in via phone and email daily throughout the whole process. Once she took over my case it was sorted quickly and efficiently so we can't thank her enough!

Harel · 16 April 2025

★★★★★ 3/5

Google

Agent wasn't very helpful at all and quite rude. Arrived late for our viewing and had almost no information on the property. Also kept threatening to release property back into market just to catch up on the ridiculous amount of forms to do... not student friendly or friendly at all from my experience Edit: - issue was discussed and compromised, not the best start but at least a part of the team has taken the time to check up

Richi · 17 June 2020

★★★★★ 5/5

Google

Outstanding duty of care from Salvator at Frank Harris, I’d give an extra star if I could. What stood out most was his patience and professionalism, especially as I have a speech impediment. He took the time to listen, provided detailed and in-depth information about the properties and costs, and went far beyond the surface-level explanations I’ve had elsewhere. He came across as highly experienced, and when someone excels so clearly in their craft, it truly deserves to be recognised.

Bambi · 28 November 2025

★★★★★ 5/5

Google

Maria was professional and showed us around the apartment around Shad Thames. Even though we later on decided not to.yake it because of its split level, we learnt more about the area. She was friendly and efficient(bringing us to the apartment just few hours after our call) and professional. She also walked us around the area. We appreciated her help.

Bonita · 16 April 2023

★★★★★ 5/5

Google

I have been working with Frank Harris for several years now and have always found the team friendly, helpful and approachable. I have had direct contact and support with my properties from Salvator, I hope I have the spelling right, whose special skill was making sure my cat did not escape or get trapped in cupboards during viewings 😅 I have also worked closely with Ronni and Denny, who have both been great. All the staff are welcoming and professional, which has made the experience consistently positive. Thanks guys

R · 26 November 2025

★★★★★ 5/5

Google

as a tenant was very satisfied in Frank Harris's communication. Was helped by Katherine Bailey and others on my shower issue.

Terry · 16 April 2025

★★★★★ 5/5

Google

We would like to thank Reagan for his support in helping us with our offer to rent a flat. He has been incredibly supportive throughout the process, always available to answer our questions and provide guidance! We truly appreciate his assistance and would highly recommend him to anyone looking for renting a flat!

Aristea · 16 April 2025

★★★★★ 5/5

Google

Ronni was really helpful, calming, informative and supportive in helping us secure a new place to live. He especially made himself available by phone throughout the process, a real help. Thanks Ronni for all the support we really appreciate your effort

Ryan · 24 June 2024

★★★★★ 1/5

Trustpilot

Hopeless Support for LANDLORDS

It’s perhaps typical of all estate agents and no wonder they get a bad name for themselves but this firms rental department are particularly inept. My beautiful apartment was returned to me by my tenants at the end of September 24 in a substantially damaged state as a result of their family of indoor cats. Mistake number 1 was me accepting a tenant with cats. Mistake 2 was to assume that the extensive damage to silk curtains and carpets would be covered by the tenant agreeing to deductions from their security deposit. Mistake 3 was to assume that the agent would help resolve the matter. My tenants after initially accepting the costs, they have stopped communicating and left me with having to pay over £20k in reinstatement costs having waited for 6 weeks. I sincerely hope that I will be able to amend this review and settle the matter with my old tenants but as regards Frank Harris, I can’t recommend the rental team

Nick · 15 November 2024

★★★★★ 5/5

Trustpilot

Property management

I have recently experienced issues with my kitchen appliances and was put in touch with Ted from the property management team. He was notably positive, helpful and understanding. He got in touch straight away and provided clear instructions as well as immediate assistance. Makes a massive difference being able to rely on someone for help when needed.

Grace · 26 August 2025

★★★★★ 5/5

Google

I recently used City Docklands to find my new flat. I was put through to Charlie Clark who listened to what I was looking for and found me several properties to view, he also organised it so the viewings could happen on the same day which reduced the hassle immensely. Charlie was hands on and kept the whole process moving whilst appreciating my work schedule. He was always available to answer questions and made the whole moving process as easy as possible, I would highly recommend.

W · 18 June 2019

★★★★★ 5/5

Google

Freddie was so kind and patient throughout this process. He made everything simple and straightforward for a new renter. Thanks!

Tess · 16 April 2025

★★★★★ 5/5

Google

Freddie has been a pleasure to work with! Very reliable & I can’t wait to move into my new place.

Cillian · 16 April 2025

★★★★★ 5/5

Google

I had a really pleasant experience with Joe, the agent. He called me 15 minutes early before the scheduled time to welcome me, which I really appreciated. During the viewing, he made me feel very comfortable and took the time to explain every part of the property clearly. He was also very helpful in answering my questions about the process afterwards, which gave me confidence to submit my offer straight away! Highly recommended!

Han · 16 January 2026

★★★★★ 5/5

Google

Joe has shown us a lovely property near E16 . He communicated well from the beginning . He was very informative and friendly . Would recommend viewing from Joe .

L · 9 April 2026

★★★★★ 1/5

Google

Very bad experience with this agency. I wouldn't recommend it to anyone, neither landlords, and especially not to tenants. Before we moved in the house, we agreed at a (ridiculously high) agency fee, and the day we went to their agency to sign the contract, we were informed that the agency fee that we agreed on, did not include VAT... So they were about to charge us 20% more. At least, the owner was there who was a logical man, and for my good luck, I had print all the e-mails that we had exchanged. After we moved out from the house, there was a dispute about the deposit. Because it was so difficult to communicate with Michelle Gambier over the phone, we decided to go to their office at 17:30 on Friday (they were still open, operating as usual). When we arrived, we asked for Michelle Gambier, and a lady went downstairs to tell her that we were looking for her... but the reply was that Michelle Gambier was not there (assuming that the lady who went downstairs did not know that Michelle Gambier had left from the office ... ). When we were about to leave, waiting at the bus station outside of the agency, we saw Michelle Gambier going to the supermarket to buy a pint of milk ... So unprofessional ... P.S. I have to admit that all the people who joined the company in the last 1 year or so (the people who sit at the entrance) are very friendly and helpful.

Yannis · 25 August 2018

★★★★★ 1/5

Trustpilot

Terrible estate agents - property purchase

I purchased a property that was advertised by Frank Harris Southbank & Waterloo in 2023. The agents were deeply unhelpful and often resorted to ultimatums when speaking on the phone. My solicitors and I were multiple times accused of being purposely slow during the process when it was the seller's solicitors who hadn't provided the correct documents. Extremely poor experience.

Annie · 2 July 2025

★★★★★ 5/5

Google

Ronni is a personable, jolly, and trove of information about the industry, the area and the properties. All the questions I had as a potential tenant were answered and reassurance was given. A great representative of the Frank Harris and co brand

Koko · 16 April 2024

★★★★★ 1/5

Trustpilot

A Terrible Experience!

I recently moved into a flat managed by Frank Harris, and my experience with the Barbican branch, has been extremely disappointing. They treated me and the other tenant poorly, as if we had no rights, knowing they held power because we were seeking to terminate the contract. They consistently sent us threatening emails, pressuring us to comply with their unreasonable demands or else they won't proceed with terminating the agreement.Even though we found a replacement tenant, it took them three weeks to complete the referencing process, during which time the new tenants decided to withdraw their application due to the delay. They did this on purpose to force us to pay for their 'looking for new tenants'. To make matters worse, they forced us to pay rent for three days while a contractor was carrying out work inside the flat. Despite informing them that I have asthma and cannot tolerate paint smell, they still insisted I vacate the flat and continue paying rent during that period.This experience has been beyond frustrating, and I would caution anyone considering using this agency.

Omar · 4 October 2024

★★★★★ 5/5

Trustpilot

Great experience with Christopher Dowds

Chris and his team were friendly, helpful and professional. I had a very smooth process of viewing, finalising contact and moving in. Chris and his team are always available to help and provided extremely helpful advice. I would reach out to the Chris and team again when I need to move again.

Richie · 17 August 2023