Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience with Christopher Dowds
Chris and his team were friendly, helpful and professional. I had a very smooth process of viewing, finalising contact and moving in. Chris and his team are always available to help and provided extremely helpful advice. I would reach out to the Chris and team again when I need to move again.
Richie · 17 August 2023
Agent replied · 13 June 2024
Dear Richie, We really appreciate you taking the time to leave such lovely comments about Chris. He will be so pleased to read your 5 star review. Please do not hesitate to contact the Frank Harris team in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotKevin Ilunga
I would recommend Kevin - he worked very hard to make renting a property in the Barbican as straightforward as possible. I was very impressed with his customer service. He was able to organise viewings at short notice, and provided all the essential information. He is also very easy to chat with.
Dima · 15 August 2023
Agent replied · 13 June 2024
Dear Dima, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleRonni was very helpful and friendly throughout the whole process! Would 100% recommend him to anyone! :)
Eden · 16 April 2025
Agent replied · 10 December 2024
Dear Eden, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Sarah
★★★★★ 5/5
GoogleFreddie was incredibly helpful in our search for a flat, guiding us every step of the way
Tracey · 16 April 2025
Agent replied · 10 December 2024
Dear Tracey, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah
★★★★★ 4/5
GoogleDuring the initial stages (prior to renting the flat), I did feel pressured and rushed to make a decision right after the first viewing, but I believe that's just how it works in the industry. However, once handed over to Benjamin Wood everything has been great and City Docklands have great too. Ben is a great property manager and has really attended to the flat's needs - he always manages to get things done.
Denise · 17 June 2020
Agent replied · 16 June 2024
Dear Denise, We are really pleased to read your positive review regarding the service from our City Docklands Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service
Mitchell was super friendly and explained the renting process thoroughly. He was also available for last minute viewings and was always polite and friendly. Would definitely recommend!
Freya · 21 November 2024
Agent replied · 23 December 2024
Dear Freya, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah
★★★★★ 5/5
TrustpilotI want to thank Chris Dowds and all his…
I want to thank Chris Dowds and all his team at Frank Harris City Branch for all their hard work for me over the last few years. It’s been a very special relationship and they’ve done a remarkable job for me looking after my portfolio of rental properties. Thanks guys!
Tom · 31 August 2023
Agent replied · 13 June 2024
Dear Tom, It’s great to hear that you have had a brilliant experience with our City office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleDaniel and Samantha have been instrumental in securing our apartment. Daniel was kind enough to do a video viewing for us as we were not able attend ourselves. Our desired move in date was within two weeks of the viewing and both Daniel and Samantha have done everything to make sure everything was done in the tight time frame. Extremely helpful and lovely, we most definitely recommend City Docklands, Daniel and Samantha specifically!
Shani · 17 June 2020
Agent replied · 16 June 2024
Dear Shani, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our City Docklands Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWe worked with Stef and she was by far the best letting agent we have ever worked with. She was extremely communicative, incredibly kind, and made us feel like she was more of a friend who was there to help rather than an agency rep. She kept us up-to-date with the entire process and made sure that it went as smoothly as possible. Thanks Stef and thanks City Docklands-- we can't wait to move into our new flat!
Danielle · 18 June 2017
Agent replied · 16 June 2024
Hi Danielle Lloyd, thank you for taking the time to leave a review for us at City Docklands Estate Agents. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
★★★★★ 5/5
GoogleRonni was fast, efficient, reassuring, helpful and polite. Made our search really easy. Five stars!
Drew · 16 April 2025
Agent replied · 23 August 2024
Dear Drew, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleRonni made the whole experience less stressful and was always on hand for any questions
Fifi · 16 April 2025
Agent replied · 10 December 2024
Dear Fifi, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
★★★★★ 5/5
GoogleHad a viewing with Joe on Wednesday and he was very helpful, answered all my questions without hesitation would definitely recommend, thank you Joe
Ritika · 12 December 2025
★★★★★ 4/5
GoogleJoe was very helpful and led a fantastic viewing.
Shreya · 15 April 2026
★★★★★ 5/5
GoogleWe had a great experience with Freddie. He was very helpful throughout, made the process smooth and efficient, and answered all our questions. Thank you!
Beltran · 14 April 2026
Agent replied · 16 April 2026
Dear Beltran, Thank you for your kind comments regarding the Tower Bridge team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
★★★★★ 5/5
GoogleFreddie Papworth supported us greatly during the entire application process. His guidance and swift responses allowed for a smooth and successful application without any issues.
Gonzalo · 10 April 2026
Agent replied · 16 April 2026
Dear Gonzalo, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
GoogleFreddie was clear, professional and very helpful. Although we didn’t secure a place with Freddie we will be going back to him next year. Thank you again for all of your help!
Luke · 16 September 2025
★★★★★ 5/5
GoogleHad a fantastic experience dealing with Mark. Organised and professional, showed amazing knowledge of the local area and considering my partners requirements showed us a property in Shad Thames managed to find a diamond!
Previously dealt with many estate agents from living abroad and never had such a smooth acquisition of finding the perfect property for me and finance.
Property Professional thank you Mark.PositiveProfessionalism
Dean · 24 August 2021
Agent replied · 16 June 2024
Dear Dean, Thank you so much for the fantastic feedback, the team at City Docklands are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleDaniel and his colleagues at City Docklands were very helpful in arranging a quick viewing for a property that caught our eye. The team remained in regular contact once an offer was made and helped secure the landlords agreement. We are looking forward to moving in later this month. Thank you to Daniel and Samantha for your quick responses and making what can be a stressful time, very stress-free!
Sally · 17 June 2020
Agent replied · 16 June 2024
Dear Sally, Thank you for your kind words regarding our City Docklands office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWe have just rented out a property with Joe Oregan, we couldn’t recommend working with these guys any more, fast and smooth process
B · 9 April 2026
Agent replied · 16 April 2026
Dear BV, Thank you for your kind comments regarding Joe Oregan and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
★★★★★ 5/5
TrustpilotPolite and helpful
Cara generated and sent the things I requested. Very polite and helpful.
ARCADIA · 29 June 2026
Agent replied · 23 September 2026
Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asha
★★★★★ 5/5
GoogleI’ve dealt with Freddie and Ronni in the early stages of my search for a property, they’ve both been excellent. Very easy to get hold of and very accommodating to any questions I’ve had. Would recommend to anyone looking to rent in London to go through these guys where possible
Max · 16 April 2023
Agent replied · 16 June 2024
Dear Max,Thank you for your kind comments regarding Freddie and Ronni and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRyan and the team at Frank Harris have done a great job managing my property for the past four years. Ryan especially has been an absolute pleasure to work with - very professional, knowledgeable and quick to update me on any developments. Couldn't have asked for better service. Highly recommended.
Peter · 16 April 2023
Agent replied · 16 June 2024
Dear Peter, Thank you very much for your great review regarding City Docklands. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotReally helpful team
Really friendly and helpful team. Used them twice now for finding places around London Bridge/barbican area. Great knowledge of the area and the entire process was super smooth.
Samuel · 19 February 2026
Agent replied · 2 June 2026
Dear Samuel, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
★★★★★ 5/5
TrustpilotExcellent
Danielle and the team have been absolutely fantastic at managing the property. Even when I was selling the property they went above and beyond ensuring repairs needed were done despite actually not being my letting agent.
George · 14 March 2024
Agent replied · 13 June 2024
Dear George, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
