Frank Harris and Co London reviews

★★★★★ 5/5

Google

I found Frank Harris as one of the most proactive Estate Agent in London. My Proprty was let in no time! Amazing team work and great people to work with. I highly recommend Frank Harris to any landlord who desires to work with a high calibre Estate Agent.

Solomon · 17 June 2022

★★★★★ 5/5

Google

Freddie was very professional and conducted the viewing very well explained in details everything I need to know about the property. Thanks a lot

Vera · 16 April 2024

★★★★★ 5/5

Google

Both Denny and Ronni were superb in helping find us find a property, great communication and customer service. Got us exactly what we wanted.

Frank · 16 April 2024

★★★★★ 5/5

Trustpilot

Had a very positive experience working…

Had a very positive experience working with Frank Harris &Co., probably the best one I've had during my search. Charlotte Rule not only facilitated the viewing, she was very helpful post-viewing, sending pertinent information such as the calculation of council tax and expected bills. She also guided me toward coming up with an offer that could potentially be of interest to the Landlord. She also facilitated the negotiation with the Landlord. Other agents I've worked with do not proactively provide valuable guidance. Although the offer wasn't accepted ultimately due to non-negotiables on both sides, the process was handled very well. Overall great experience.

Maricris · 23 October 2023

★★★★★ 5/5

Google

Samuel was extremely professional and efficient at finding a property for me in no time. He was very hands on and knew exactly what I wanted. I couldn’t be happier with the service I received and of course my new property. Thank you Samuel and City Docklands!PositiveProfessionalism

360 · 17 June 2022

★★★★★ 1/5

Google

It's hard to accurately gauge the sincerity of this group as we were trying to negotiate renting a property whilst receiving mixed messages from Freddie and (no doubt in the background) his manager. It's my belief that they profile their clients, which is fine but I also got the impression that that process leans towards a prejudicial selection so far as what I could glean from telephone conversations. They are agents. All about the money. But I also wonder if they represent their clients in an honest way? I certainly would not have them representing me, nor can I recommend them for young people out there who want to feel the sincere beauty, intelligence and diversity that is prevalent in London. My advice? Look elsewhere, to less fancy-dressed presentation. They may sound like are offering a service but in fact they front extortionate prices and demand outrageous rental periods, based on company rhetoric. I would suggest to anyone who questions the legitimacy of property agency practices to contact the TPO (The Property Ombudsman). Please be careful.

Ghidorah · 16 April 2025

★★★★★ 5/5

Google

Fantastic service from everyone I deal with especially Daniel, Michelle and John. Nothing is too much trouble and they keep me well informed at every stage of the lettings process. I get a very personal service which I haven't experienced with any other agent and I feel like they really care about my flat. Would highly recommend.

Charlotte · 17 June 2020

★★★★★ 5/5

Google

Ryan and the team found appropriate tenants quickly and kept me very well informed throughout. The property management team are responsive and dealt quickly with repairs during the previous tenancy. Overall I’m very happy with the service provided.

Kavita · 16 April 2023

★★★★★ 5/5

Trustpilot

Finding a nice home in London is a…

Finding a nice home in London is a challenge… but not with Mitchell Max ! Best real estate agent I’ve had to work with so far , and I’ve seen a lot of them !

Louis · 29 June 2023

★★★★★ 5/5

Google

Freddie is very friendly and helpful who promptly responds to my questions and offer very useful advices.

Yw · 16 September 2025

★★★★★ 1/5

Trustpilot

Unprofessional

Unprofessional. I would recommend an agency that actually filters through landlords as we had a horrendous one for 2 years. At the end of it when we moved out, they told us they had to take out £300 for professional cleaning, when in the contract we signed, never stated that. They said that the flat was "professionally cleaned" before we moved in, but the door was broken, the floors were dirty, there was mold in the bathroom.. It was never even communicated from both parties (the agency and the landlord) to us at any point. I feel so bad for the new tenants who are moving in to that flat now, and I'll avoid Frank Harris from now on.

Elysia · 10 September 2023

★★★★★ 5/5

Trustpilot

Well informed and incredibly helpful

Charlotte was amazingly well informed about the Barbican area and very gracious to me and my baby during our flat hunt. She made a stressful experience fun. Thank you!

Felicity · 22 November 2023

★★★★★ 5/5

Trustpilot

Mitchell Max stands out in London's…

Mitchell Max stands out in London's frenetic property market with his attention to renters' needs, his willingness to discuss the risks and benefits of renting, and his focus on the complex issues that renters face. His comparative analysis of properties, combining with his expert understanding of the dynamics of the City of London, has certainly facilitated our rental search. There's something else worth mentioning: Mitchell takes the time to understand and listen to his clients. That's a too-rare thing in the current market, and came as a pleasant surprise.

Matthew · 8 September 2023

★★★★★ 5/5

Google

Ryan and the team have been great. Some complications with the rental checks but were understanding and helped to navigate this so it could be done promptly. Good communication and responses received timely. Thank you.

Michael · 17 June 2023

★★★★★ 5/5

Google

Denny did a stellar job helping us secure a beautiful flat (for rent) in an area of London that we love! He was very responsive to all of our queries and has given us great advice along the way. He has also been very helpful guiding us through the post-offer process - an all-around positive experience thus far. Absolutely would recommend Frank Harris & Co, and Denny in particular :)

Cloé · 16 April 2024

★★★★★ 5/5

Google

Denny has been extremely helpful throughout our house hunting journey. Thank you for going the extra mile with being responsive and informative.

El's · 16 April 2024

★★★★★ 5/5

Google

We used Frank Harris (Freddie Papworth) to find an apartment to rent in the London Bridge area. We found his services very professional. We were shown an apartment that suited our needs within a day of reaching out to them, and had an offer accepted within 3 days. Finding an apartment is ordinarily a stressful endeavour but we found it quite simple and quick, and we thoroughly recommend their services.

Vnshjj · 16 April 2024

★★★★★ 5/5

Google

Freddie was very helpful and answered all the questions we had as well as being very prompt in getting back to us

Ross · 16 April 2024

★★★★★ 5/5

Google

We were having trouble finding a place with a short span of time left, but thanks to the Ronni, who went above and beyond to help us get a place, we found a great place with an amazing view. Amazing agents, would definitely recommend to others.

Prateek · 16 April 2025

★★★★★ 5/5

Trustpilot

Today

Today, my encounter with Frank Harris & Co. was remarkably positive. They actively listened to my needs as a prospective tenant, responding promptly within a minute to confirm a property viewing for the next day via email. Additionally, they followed up with a second phone call before the scheduled visit. Their punctuality was commendable, and unlike many letting agents in East London, they demonstrated a customer-centric approach, understanding and adhering to the UK Customer Care standards.

Mohammed · 5 December 2023

★★★★★ 1/5

Trustpilot

Moths and Black Mould: A Move In Nightmare

Absolute nightmare.We moved in last week to a flat rented through Adeel, Nicole and Mark in the Waterloo branch. We found the flat infested with moths, not cleaned properly (the cleaners came in a second time upom request, but they still left the flat in an average state at best). If that was not enough, the flat was filled with the previous tenant's belongings, including but not limited to laundry, bedding and towels as well as greasy pots and pans.Finally, we requested in our offer the bathroom to be treated of all mould, only to discover the back of the toilet caked with black mould. And here we are stuck for three years. Don't repeat our mistakes: avoid them at all costs. A week in, we are still waiting for pest control.(The one star is only because they have a maintenance team that picks up the phone - but isn't that the bare minimum?)

Customer · 22 August 2023

★★★★★ 5/5

Google

I've been using City Docklands for the last 7 years and highly recommend them. In particular Samantha Choong-James, who has been absolutely fantastic the past 6 months. She has been so helpful with finding us good tenants. She has made the process smooth, answered all our questions and ensured everything was done perfectly. Thanks Samantha

Mohammed · 17 June 2020

★★★★★ 5/5

Google

Denny was an absolute delight to deal with. He was very helpful and provided some useful tips at a time when we were very stressed with looking for a rental property. Would definitely recommend!

Em · 17 June 2023

★★★★★ 5/5

Google

We had a great experience with Frank and Harris! Ryan was lovely and extremely helpful with everything. We would 100% recommend.

Valeria · 16 April 2024