Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery satisfied with the prompt help that we received from James Brignell and the maintenance team there. He has been responsive to all issues that we signalled and then followed up to see that everything has been sorted. Thank you for this!
Teo · 17 June 2020
Agent replied · 16 June 2024
Dear Teo, We greatly appreciate you putting aside the time to submit a review about our City Docklands Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleSpoke with City Docklands and from the first call was impressed. We didn’t end up securing a property with them but would recommend to any tenants looking, they are professional outfit.
Scott · 17 June 2022
Agent replied · 16 June 2024
Dear Scott, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotA refreshing change
We found Lorenzo to be straightforward, honest and well-informed about the property we viewed and other options that might suit us locally. Also - a miracle- when we got into the property it looked like the photos online and video provided! Which sounds flippant, but the number of times we have had our time wasted by misleading pictures and info and been disappointed on a physical viewing I honestly couldn’t tell you.
G · 13 November 2020
★★★★★ 5/5
GoogleSuper straight forward!! Had a viewing a few weeks ago with Samantha, she was so lovely and friendly super easy to communicate with and the first agent I’ve had turn up on time. it felt so relaxed and personal. Would definitely recommend to anyone!!
Lauren · 18 June 2019
Agent replied · 16 June 2024
Dear Lauren, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our City Docklands Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleDelighted with Mark Scott and Ryan Morgan, from the outset they were very proactive and managed to get the job done in record time whilst my last agent was unable to do the job.PositiveResponsiveness, Quality, Professionalism, Value
Christopher · 17 June 2021
Agent replied · 16 June 2024
Dear Christopher, Thank you for your kind words regarding our City Docklands office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotLorenzo Ronconi is very helpful.
Lorenzo Ronconi was helpful and professional. He arrives on time and is happy to answer any questions about the property.
K · 26 July 2021
★★★★★ 5/5
GoogleReally impressed by the very amicable and understanding dealing with customers by Freddie Papworth. Looking forward to working with the team again!
Hassan · 16 April 2023
Agent replied · 16 June 2024
Dear Hassan, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Tower Bridge & Bermondsey office. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleIf only all estate agents were like Freddy; a straight-shooter, speedy on the comms and clever on the deal. Would use again!
William · 16 April 2023
Agent replied · 16 April 2026
Dear William, Thank you for your great 5 star review, and mentioning your experience with Freddy in our Tower Bridge office. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleMaria give us an excellent tour house and explain everything about the area we were looking for. She is an excellent person.
Juan · 16 April 2023
Agent replied · 16 April 2026
Dear Juano, Thank you for your kind comments regarding Maria and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleAbdul kaaya was proactive, knowledgable. He showed me around the flat and explained the process on how to put in an offer. I would recommend city Docklands to a friend.
Realmedia · 17 June 2022
Agent replied · 16 June 2024
Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleCurrently working with City Docklands to find/move into new rental property. Found them (Bedri + Ida) to be proactive, responsive and friendly. Top service - would recommend.
Well done CD.PositiveResponsiveness
James · 17 June 2022
Agent replied · 16 June 2024
Dear James, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our City Docklands office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat communication
Really nice service, especially from Ronni! The viewing and all communication with him afterwards was super quick and straightforward.
Anna · 4 July 2023
Agent replied · 13 June 2024
Dear Ronni, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotHighly recommended
We have just bought a property in the Barbican through Frank Harris, working with Jamie Charlton, who has been superb throughout. It's been a long old process since we first started looking, we ended up in a chain, part of that chain was very tricky and he was calm and professional throughout. I wouldn't hesitate to recommend him. A good firm, and a good estate agent.
Jenny · 28 October 2021
★★★★★ 5/5
GoogleRyan moved extremely quickly to find and secure a set of tenants for my flat given very tight time frames. He responded to all my questions in a professional and timely manner - would recommend.PositiveResponsiveness
Adrian · 24 August 2021
Agent replied · 16 June 2024
Dear Adrian, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleMark and Ryan helped us get a great property, and smoothed out the edges, facilitating getting those last details right. They were quite responsive to email, and had quick responses for us when we called them.
Pierre · 17 June 2021
Agent replied · 16 June 2024
Dear Pierre, Thank you for your kind words regarding our City Docklands office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleRonni! Friendly professional and super helpful!
Carolyn · 25 July 2025
★★★★★ 5/5
TrustpilotVery good service from Frank Harris
Very good service from Frank Harris, Lorenzo was especially helpful with viewings, providing extra information and answering our queries really quickly.
Melanie · 20 February 2021
★★★★★ 5/5
GoogleProfessional Realtors. Very well organised viewings.
KazmirKa · 16 April 2024
Agent replied · 16 April 2026
Dear Kateryna, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGreat viewing, perfectly informed and proactive
Rodrigo · 16 April 2024
Agent replied · 16 June 2024
Dear Rodrigo, Thank you for your kind comments and for taking the time to leave a review. We wish you all the best. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleThanks to the lovely Maria for the super fast viewing offered to us and so me and my girlfriend decided to rent a beatiful one bedroom flat.
Great service!!!!!PositiveQuality
Davide · 17 June 2022
Agent replied · 16 June 2024
Dear Davide, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent Service from Frank Harris
I have used Frank Harris for many years to manage my flats in the Barbican. They have always given me perfect service. Currently, I would single out Rosie Pulston `and Jay Smith for helping me sell one flat earlier thsi year, and Jamie Charlton for excellent management of rental properties. As always Ian Swale whom I have known since the early 2000's runs a trustworthy and reliable rental department.
Richard · 24 November 2020
★★★★★ 5/5
GoogleVery impressed with the service provided to us as new landlord. Mark managed our expectations well and delivered as promised.
David · 16 April 2023
Agent replied · 16 April 2026
Dear David, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleVery helpful quick and efficient.
Anna · 16 April 2024
Agent replied · 16 April 2026
Dear Anna, Thank you for taking the time to rate your service with our Tower Bridge office. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleVery good level of service
Arthur · 16 April 2024
Agent replied · 16 April 2026
Dear Arthur, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
