Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat service with a personal touch
Tina and Lorenzo provided an excellent service throughout, from the moment of initial contact. They were always very responsive, and proactively updated me on what was going on.A initial approach to marketing my property was developed before being discussed and agreed, and then implemented in line with that plan. This was all done during COVID restrictions which clearly didn’t help.As is not uncommon the prospective purchaser caused a number of issues. The team provided a balanced consideration of how to react to these. This counsel was highly valued, an went a long way to mitigate my ire.The service I received was excellent and I would happily recommend them.
Ian · 25 March 2021
★★★★★ 5/5
GoogleSteph was great. Helpful, responsive and easy going.
Amar · 18 June 2017
Agent replied · 16 June 2024
Hi Amar Ali, we are so pleased you enjoyed your experience with Steph! Thank you so much again for your feedback! We hope you have a great day!
★★★★★ 5/5
Googlejoe oregan was very helpful throughout the process and made things very easy for us. Thank you joe for being responsive and supportive!
RAMI · 16 May 2025
★★★★★ 5/5
TrustpilotA seamless service from start to finish…
A seamless service from start to finish from Alison at Frank Harris estate agents. We came to sell our investment property in Bloomsbury and invited three local estate agents to provide a valuation and tell us about their service. After some thought, we opted for Frank Harris estate agents. A steady stream of quality viewings lead to a proceedable offer which was at a higher level than the other two agents suggested as the asking price. The sale process was completed in a little over ten weeks from start to finish. Highly recommended.
M · 16 December 2020
★★★★★ 5/5
TrustpilotBrilliant job
Alison Battrick and the sales team at Frank Harris, Bloomsbury, did a brilliant job of selling our properties. A third of the way through the sales the pandemic struck and we went into lockdown. With the altered economic climate we were very concerned that the sales may not go through. We were very fortunate however to be in the capable hands of Alison who was unflappable and navigated us confidently through to the finish. She was a realistic and fair negotiator; always returned our calls, kept us updated throughout, was reassuring and generally very helpful.We have dealt with Frank Harris in Bloombsbury over decades now and have found them to be realistic in their pricing, reliable and professional and would have no hesitation in recommending them.
Anonymous · 15 December 2020
★★★★★ 5/5
TrustpilotConstant support & reactivity
Alison from Frank Harris &Co has been of a constant support through each steps of the process to buy my flat, from organising a revisit of the flat to supporting me with the documents transmission. She proved to be a key link between my solicitor, broker & the seller side, to help get things done on time in spite of the market current delays. I always had an answer within hours which brought peace of mind & clarity in this process I was new to. I have been really happy with all members of Frank & Harris team I dealt with.
Cécile · 9 December 2020
★★★★★ 5/5
TrustpilotWe had a viewing with Lorenzo yesterday…
We had a viewing with Lorenzo yesterday to view a city pad. Not only was he professional but personable too and took time out to show us the surrounding area too, so we had a 360 feel for the place. Our random questions were answered with ease, (even though we were all wearing masks), anything that to be checked, were quickly resolved in the morning. Good to see an agent that truly cares about both Vendor and purchasers, he's the whole package I would say
Customer · 19 November 2020
★★★★★ 5/5
TrustpilotLooking for a home in London
Looking for a place in London, moving from Brighton during the pandemic is quite an unusual experience, though Lorenzo in the Barbican and City office has been very helpful and friendly, and kept us informed of best options (we have a dog to suit, also). He has known or found out all necessary info about freeholders / lease lengths etc quickly. We still haven’t made a decision and continue to look, though he has been supportive through the process and been conscious of our specific requirements.
Helen · 13 November 2020
★★★★★ 5/5
GoogleZak and Rony Both are really helpful for our rental home. Glad to work with them
Abdur · 16 April 2024
Agent replied · 16 June 2024
Dear Abdur, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
TrustpilotDedication and customer focus
Charlotte and Tina have both gone beyond to secure my lease. A very dedicated, professional and committed team who are really looking at their client’s needs.
Daniel · 27 August 2023
Agent replied · 13 June 2024
Dear Daniel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI was dealing with Ida. Seriously one of the best letting agents I’ve dealt with in the last 6 years whilst living in London. Friendly, bubbly and yet very professional. Going the extra mile to help! Definitely recommend her if dealing with city Docklands!PositiveQuality, Professionalism
Petra · 17 June 2021
Agent replied · 16 June 2024
Dear Petra, Thank you for your kind words regarding Ida in our City Docklands office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotA very happy experience
Tina and Lorenzo inspired confidence and delivered. In a less than buoyant market, they quickly sold our flat and found us another flat to buy. They know the Barbican market and its inhabitants very well. After offers were accepted, they were very proactive in steering the transactions through to completion. They were in almost daily contact with all parties, identifying potential hold-ups very early and resolving them before they could delay proceedings. Altogether a very happy experience.
Peter · 24 May 2021
★★★★★ 5/5
GoogleThe agents were very very nice and understanding during our viewing today. They kept coming up and making sure we were doing okay even though the viewing was quite busy!
JiSun · 16 April 2023
Agent replied · 16 April 2026
Dear Jisun, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFreddie at Frank Harris was amazing! Super helpful, explained everything to us very clearly and kept us informed throughout the process. He helped us get our first flat in London.
Mr · 16 April 2023
Agent replied · 16 June 2024
Dear Jeorgie, Thank you for taking the time to leave a wonderful 5 star Google review. Freddie will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotLocal experts - recommended!
Great level of service from Tina and team at Frank Harris. Good advice and very helpful both to us and to potential buyers. Definitely recommended.
Chris · 22 December 2021
★★★★★ 5/5
TrustpilotLorenzo has been incredibly responsive…
Lorenzo has been incredibly responsive and has helped to maintain a good working relationship between the parties by dealing swiftly with small points which don't always require legal input.
K · 5 March 2021
★★★★★ 5/5
GoogleThe team was extremely helpful to find and secure the apartment that we really wanted - would definitely recomend! Nice job!
Mark, Ryan and Samuel - you are amazing!
Vasily · 16 April 2023
Agent replied · 16 June 2024
Dear Vasily, Thank you for your kind comments regarding the Tower Bridge & Bermondsey team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleLandlord with fully managed property through frank harris. Really impressed with the customer service and direct communication. Efficiently sourced tenants within a few weeks - I liked the email notifications of all viewings taking place. Highly recommend!
Tazeen · 17 June 2022
Agent replied · 16 June 2024
Dear Tazeen, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
Trustpilotnice renting experience with Kevin
nice renting experience with Kevin. Very responsive and adaptive. Found a apartment within two weeks and Kevin very patiently walked me through the whole process.
Sipei · 1 August 2023
Agent replied · 13 June 2024
Dear Sipei, Thank you for taking the time to leave a wonderful 5 star Google review. Kevin will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleReally friendly guy! Excellent customer service and easy going. Very informative and helpful.
Ishpuneet · 16 April 2024
Agent replied · 16 June 2024
Dear Ishpuneet, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat flat
Mitchell Max found us a great flat - just what we were looking for. He was knowledgeable and helpful through the letting process.
Michael · 31 August 2023
Agent replied · 13 June 2024
Dear Michael, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI have been a customer of City Docklands for many years and have always been impressed with the quality of service. In my day-to-day dealings with the company, I have always found Michelle and her colleagues to be very professional and a credit to the Company.
John · 17 June 2020
Agent replied · 16 June 2024
Dear John, Thank you very much for your great review regarding our City Docklands Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleVery helpful and friendly tour from Joe O’reagan today, had all information that I needed and answered any questions I had.
Katie · 16 April 2025
★★★★★ 5/5
GoogleI had an amazing experience with an agent called Sam. She made sure everything was in order and kept me updated at all times. I would highly recommended City Docklands Estate agents.
Michelle · 18 June 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
