Trusted Agent profile · London
★★★★★
826 reviews across 2 platforms
205 Tooley Street, London, SE1 2JX
Part of Frank Harris and Co, see every office.
Frank Harris and Co's office in London, at 205 Tooley Street, is rated 4.7 out of 5 across 826 reviews on two platforms, including 614 Google reviews rated 4.8.
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Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
GoogleRonnie helped us with our search and gave up lots of updates, tons of advice was really friendly and easy to work with - made the process much easier!
Dear Parami, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotIt was very nice to meet with the agent…
It was very nice to meet with the agent Mitchell Max, he showed me couple of properties and provided with the all information I needed. Would be very happy to come back to work with him again. Natalia Boguslavscaia
Dear Natalia, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI’ve consulted several agencies and I have to say that Frank Harris is the best! My special thanks goes to Freddie, who quickly arranged visits, waited patiently when I was late, and showed me everything I care about. And after viewing he …
Dear Claire, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Tower Bridge & Bermondsey office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAmazing job from Ronni, did a great job for us! And putting up with us being difficult. Thanks again, and he better win the office competition. 😎 …
Dear Alma, We are really pleased to hear you enjoyed your experience with us and thank you for leaving a lovely 5 star review. Hopefully Ronni wins! Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleProfessional and timely service
Dear Michael, Thank you for leaving a 5 star Google review. Kind regards, Sarah
4/5
GoogleHad a few maintenance problems with City Docklads when we first moved into our flat a few months back. Things have been dramatically improving since we've been dealing Samuel (Senior Property manager). He's quick to pick up, respond and resolve issues and much more informed about the property. Thanks Samuel!
5/5
TrustpilotOver the past few months I have had a…
Over the past few months I have had a number of enquiries relating to my account with Frank Harris. My contact is Danielle Longmuir. She has been excellent! Responsive. Conscientious. Helpful. Friendly.She is a pleasure to deal with!
Dear CustomeTimr, Thank you for your kind comments regarding Danielle and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWe had a great experience with Frank Harris, overall a quick and smooth process. Their team, and Mr. Ryan Morgan in particular, has been very helpful, professional, efficient and kind in all our interactions. Highly recommended when looking for your next property!
Dear Giorgos, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Tower Bridge office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team
1/5
TrustpilotGot stood up at viewing…
Got stood up at viewing… But guess this is just a reflection of the London market right now where agents can afford to lose a few clients given they have more than enough demands from other leads
Dear RLT, We appreciate and understand your concerns and we are sorry that your experience wasn’t as expected. If you’re open to discussing further please do email us on customerrelations@dexters.co.uk and we would be happy to look into this further. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleRonni and Joe have been excellent. Highly efficient and found me good tenants straightaway. I like the way payments are structured monthly as well. Outstanding service!
Dear Catherine, It’s great to hear that you have had a brilliant experience with our Tower Bridge & Bermondsey office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleDaniel skillfully and attentively guided us through the entire process of finding and renting an apartment. He was extremely helpful in answering all our queries in a very short delay. Thanks to him, the procedures were clear, explicit and coherent. Renting a flat has never been easier. Excellent customer service, I do highly recommend.PositiveResponsiveness, Professionalism
Dear Katarzyna, Thank you so much for the fantastic feedback, the team at City Docklands are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleI had a great experience with City Docklands Estate Agents. The whole rental process was super smooth. I went to view the flat and when decided to progress and make an offer, the team was always prompt at answering any doubts or questions and communicating every update. Really happy with the services offered.PositiveResponsiveness, Quality, Professionalism
Dear Filippo, I am writing to say thank you for your kind comments about the service you received from our City Docklands Office. We really appreciate you taking the time to post this review as feedback is very important to us. Kind regards, Evie Fisher Customer Relations Team
5/5
TrustpilotLorenzo has been both exceptionally…
Lorenzo has been both exceptionally helpful and knowledgeable when showing us around all the different styles of apartments within the Barbican. Thanks to Lorenzo, we have narrowed our search and look forward to upgrading our Barbican apartment very soon.
4/5
GoogleBen has been particularly helpful to deal with throughout our tenancy
Dear Rebecca, Thank you for your review regarding your experience with our City Docklands Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleCity Docklands was great, we had Daniel as our agent and he was extremely helpful
Hi, thank you so much for the positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
5/5
GoogleSamantha was very professional and helpful in helping us securing our new home.
Dear Biagio, We are delighted to read that our City Docklands Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleMaria, the agent that helped us get our house, was the greatest estate agent we could have wished for. Supported us from the first enquiry up to handing us the keys. Incredibly professional and obviously amazing at her job. Don’t know what we would have done without her!
Dear Eli, We really appreciate all feedback and I am delighted to hear that we have achieved our objective of delivering a 5* service. Kind regards Asma Chughtai Customer Relations Team
5/5
Googledenny and freddy deserve a special mention for their hard work and attention to detail along with sheer professionalism. a real credit to your company.
Dear Dominic, Thank you for your kind comments regarding the Tower Bridge team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotLorenzo: Barbican Bible!
Lorenzo was an absolute star to work with and has an encyclopaedic knowledge of the Barbican Estate. While we settled on a property with another agent, we only wish it could have been Lorenzo who sold it to us!
5/5
GoogleGreat experience on a viewing with Joe. Very friendly, welcoming, and had all information at hand
5/5
GoogleThank you! Ronni's an amazing agent! Great communication and transparency, which isn't common to find, particularly now with the current market from renter's perspective.
Dear Kieran, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat experience with City Docklands to rent a property in London. Sam (Letting Consultant) is always helpful, professional and efficient who makes the whole process such clear and simple that basically takes only one week to move in. I would also appreciate all her kindness helping to check and solve issues after moving in. best wishes, Ying
Dear Ying, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our City Docklands Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleJohn Murphy was with me every step of the way during my let. His advice and expertise was second to none. Was even helpful enough to organise a van for my tenants as property was just opposite their office in Tooley street. Would certainly use again!
5/5
GoogleHad a viewing with Joe, so knowledgeable, so helpful. Really appreciated his help! Thank you!!!
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