Trusted Agent profile · London
★★★★★
826 reviews across 2 platforms
205 Tooley Street, London, SE1 2JX
Part of Frank Harris and Co, see every office.
Frank Harris and Co's office in London, at 205 Tooley Street, is rated 4.7 out of 5 across 826 reviews on two platforms, including 614 Google reviews rated 4.8.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleRonni and Freddie have been very helpful in helping to find a property. They have communicated very clearly and promptly, and been very accommodating of our needs as tenants. Many thanks to them both!
Dear Sashi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotHighly recommended
I dealt with Lorenzo Ronconi and a couple of other members of the Clerkenwell Frank Harris & Co team in my search for a flat - it was a very positive experience, I found them extremely helpful, efficient and responsive. I would thoroughly recommend!
1/5
GoogleThey tell you it's rented, arrows then and days of visiting they tell you it's cancelled without respect if they want to take deaf people (deaf deaf people as Mahmoud used to say)
Dear Amerigo, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Asma, Customer Relations
5/5
GoogleAmazing guy and experience . Made me feel comfortable on his presence as well as it explained everything about the property in very good terms and details and made it easier to understand.
Dear Olavo, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHad a great experience with City Docklands - I cannot recommend Ida enough! I dealt with many different estate agents throughout our search and she was by far the friendliest and most professional. She managed to find us a fantastic property in a great location.PositiveResponsiveness, Professionalism
4/5
GoogleBen was a very efficient property manager and always got back to us quickly and was very helpful
Dear Rachel, Having read your review, we would like thank you for your feedback about our City Docklands Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleBen has been a friendly and reliable property manager and we’ve had no problems this year whilst renting.
Dear Rachel, We are really pleased to read your positive review regarding the service from our City Docklands Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotFreddie Papworth of Frank Harris has…
Freddie Papworth of Frank Harris has gone the extra mile in his work to both secure a tenancy for us but also responding to issues both outside his responsibility and hours. Very professional.
Dear John, Thank you for taking the time to leave a wonderful 5* review. Freddie will be thrilled to read your kind comments. Kind regards, Sarah, Customer Relations Team
5/5
GoogleFreddie helped us a secure a place within 3 days of seeing the property and putting in an offer to the landlord, under out of the ordinary circumstances which made the service seem almost doubly impressive. Really helpful and made the process seamless as it could be!
Dear Jack, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat experience with the team, very supportive and helpful, in particular Bedri Gezgin
Dear Kashish2805, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleRonni Plat- the living legend! Hemp my friend and I let our first flat in London. The finance and response time was brilliant, even emailing on the weekend. Total legend and will definitely be coming back to Frank Harris again!
5/5
TrustpilotMoving to London
We moved from Germany to London and had no idea about the housing market in the UK. Charlotte helped us find our dream flat and navigated us through the tenancy process. Charlotte and Frank Harris are highly competent and trustworthy. Thank you!
Dear Robson, We really appreciate you taking the time to leave such lovely comments about Katy They will be so pleased to read your 5 star review. Please do not hesitate to contact us in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotBuying a Barbican flat:
Buying a Barbican flat:Buying a Barbican studio flat from Frank Harris & Co has been a very positive experience thanks to Lorenzo Ronconi. He has extensive knowledge of and enthusiasm for all things Barbican and is very professional, helpful and efficient.Highly recommended.
5/5
TrustpilotSuperb property outcome
We have just moved into a great Barbican flat. It wouldn't have happened without the patience, diplomacy and tenacity of Magnus. He worked hard to make our move possible; a brilliant outcome! Thank you Magnus.
5/5
GoogleMy moving in process was not easy at all but that wasn't because of City Docklands (Samantha), she actually helped a lot. The referencing took ages to do for all manner of reasons but Samantha kept everything in check and helped us over the finish line of renting the property out.
5/5
GoogleRyan and Maria have been great and very professional when procuring our flat at Tooley Street. The process to sign on a lease and move in was very smooth, and at every step all our questions and issues were resolved swiftly and in a timely manner.
Dear Arka, Thank you for your kind comments regarding the Tower Bridge & Bermondsey team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotFlat hunting
I have been looking for a property for my boss to buy and have had a couple of viewings handled by this agent. Although all the staff were very helpful, Lorenzo was particularly good with his follow-up calls. Sometimes agents can be pushy. Not so Frank Harris.
5/5
GoogleWe recently moved home and were very impressed by the service City Docklands provided. Ida was very helpful and took the time to help us when needed. Moving during a pandemic was a daunting prospect but we were made to feel at ease.PositiveResponsiveness, Professionalism
5/5
GoogleThe team at City Docklands Estate Agents have been very helpful from the introduction to finding our right fit. Especially Ida, she helped us all the way though the process and made it streamline for us with no issues. I highly recommend the agents!PositiveProfessionalism
5/5
GoogleRonni, Joe and Ryan have all worked tirelessly to find me the best tenants and the best rent. Ronni especially has worked around my commitments to keep me informed and keep the whole process on track. Looking forward to getting the tenants in next month.
Dear Saf, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFrank Harris & Co have been brilliant in helping me find a flat. Ronni has kept us in the loop at every stage, worked really hard to secure us the flat, and made the process very easy. I would highly recommend Frank Harris & Co!
Dear Gavin, Thank you for your kind comments regarding the Tower Bridge & Bermondsey team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotExcellent service from Tina and her team
Tina and her team looked after us excellently in the pandemic market. They kept in regular touch throughout the selling process. Tina’s lateral thinking was wonderful at various tricky moments. We are very grateful to have been in their calm and experienced hands.
5/5
GoogleHonestly, these estate agents are absolute angels. They have been so kind and patient and understanding with my partner and I, when I know we are really complex customers and we have definitely put them through a lot of stress. I would not …
Dear Sky, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI really want to thanks Daniel for the great job he has done for me and my friend during the negotiations. He always had the answers to our questions, and if not, he always provided us the right contact. Great agent, great agency, great flat! I definitely recommend. Levis.
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