Trusted Agent profile · London
★★★★★
826 reviews across 2 platforms
205 Tooley Street, London, SE1 2JX
Part of Frank Harris and Co, see every office.
Frank Harris and Co's office in London, at 205 Tooley Street, is rated 4.7 out of 5 across 826 reviews on two platforms, including 614 Google reviews rated 4.8.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotCharlotte has been very helpful &…
Charlotte has been very helpful & professional, as always.
Dear S Menjivar, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotReally helpful team and made the…
Really helpful team and made the process effortless.
Dear Harry, Thank you for leaving a wonderful 5* review. Kind regards, Asha
4/5
TrustpilotGreat experience with the team from…
Great experience with the team from start to finish, only negative was that it was valued higher than the market reflected and having to reduce the price
Dear Vita, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah
5/5
GoogleNicole was most helpful and efficient with progressing our tenancy application. She is very accessible and did her best to solve any problems or queries in a timely manner.
Dear Rebecca, We greatly appreciate you putting aside the time to submit a review about our City Docklands Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleSamuel was so helpful with everything. Really professional and reliable :)
Dear Aleks, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe are very happy know Director Ryan Morgan (works Frank Harris agency)because has done a good job for us and help for our needs.He always find for us good tenancy so he works very hard when he does his jobs. We are working with him more then 3 years . Also he is very friendly and caring person. Nilufer
Dear Nilufer, We really appreciate you taking the time to leave such lovely comments about Ryan. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Tower Bridge team in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleDaniel has been fantastic throughout the process of signing our new lease - from the word go he has been efficient and helpful and has made every interaction smooth. Would highly recommend.
Dear Alex, Thank you for taking the time to write a review about the great service you received from our City Docklands Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleI recently let a property through City Docklands Estate Agents and was assisted by Charlie Clark who was very helpful. He listened to my requirements thoroughly and took me to see multiple properties which matched my requirements. After finding my dream property Charlie assisted through the process from start to finish constantly keeping me updated on the status of my offer and subsequently saw this through for me until I moved in yesterday. If I could give 6 stars I would!
Dear Liam, Thank you very much for your great review regarding our City Docklands Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
TrustpilotMr Dowd-Frank Harris long Lane EC1A
I've used Chris Dowd and many of the others from his office on many occasions and each and every time he has gone above and beyond to help and will go out of his way when necessary to make it as stress free and straight forward as possible, i 100% will happily highly recommend
Dear SImon, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleFrank & Harris - Joe and Denny done a good job to complete my Tenancy Agreement, especially in setting up the effective payment process, effective coordination between Landlord and new Tenants, Great marketing and demonstration of my property, able to introduce good corporate tenants.
Dear henry so, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah, Customer Relations Team
5/5
GoogleWe recently moved into a property in Aldgate. The process was very quick and easy to complete. The letting agent Ryan who helped us throughout the process was professional, friendly and more importantly had our best interest at heart all throughout the process. Even after we moved in, the team has been great with ensuring that we had settled in okay and all our queries were dealt with promptly.PositiveResponsiveness, Quality, Professionalism, Value
Dear Tim, Thank you for your kind words regarding our City Docklands office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleVery helpful in making the process quick and easy, the agents provided sufficient information so we could make informed choices and ultimately helped us have an offer accepted. Great service all around.
5/5
TrustpilotLorenzo @ Frank Harris
Lorenzo was very helpful and accommodating during our property search. He is curtious and patient and has a great understanding of the properties that he showed to us. I've heard mixed reviews about this agency in previous years but I would not hesitate to recommend Lorenzo going forward. Not your typical estate agent! Thank you for your help, Lorenzo.
5/5
GoogleSamuel was genuinely great to work with. 10/10 customer service
Dear Ali, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRyan was very helpful and patient with our multiple queries!
Dear Smriti, Thank you for your lovely 5 star Google regarding Ryan. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotFlat Hunting
My family and I are considering buying a property in London. Frank Harris has been very accommodating to our needs! Seeing as it's our first time doing this, Lorenzo has been extremely helpful and available in answering any questions that we have regarding our flat hunt and any other queries. He has also provided us with some great suggestions!
5/5
GoogleExcellent customer service and very helpful with finding me my ideal home. Thank to Bedri and the team for catering to my every needs.
Dear Akeem, Thank you so much for the fantastic feedback, the team at City Docklands are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleJoe oregan was really great very redpectuful qnd friendly he fid dhow the property very well . He was smiley and did his best to explain everything about the property. I enjoyed the viewing with him. He made feel happy during the viewing and the converwation such a lovely guy .
5/5
GoogleReally great lettings agency!! Samuel has been amazingly helpful.
Dear Daisy, Thank you for taking the time to leave a lovely review regarding Samuel. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent experience with Danielle!
Our experience with Danielle as our property manager has been excellent. She goes above and beyond to resolve any issues we have, always keeping us informed along the way. Her dedication to ensuring we feel supported as tenants truly sets her apart. She's the best!
Dear Sarah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotA great experience
The team at Frank Harris were incredibly helpful through my purchase. From viewing through to completion, I felt supported, well informed and well respected. Special thanks to Jamie Charlton, who was always on hand for advice and updates along the way- he gave us all great peace of mind. Thanks a lot Jamie and team!
1/5
TrustpilotSpammers, time wasters and crooks!
They provide partial information, hide essentials (energy ratings/service charges, etc), cannot get a straight answer from them and they'll spam you mercilessly with unrelated emails!Of which their response below is a typical example: ask to be unsubscribed, even though you were never asked to be subscribed, and you'll get requesters to give them a call!!They must be thinking that only fools would deal with them.AVOID! AVOID!!!
Dear George, I am sorry to hear that your experience with us hasn’t been as we would expect. I am unable to find you on our database. Please contact me so that we can chat further at customerrelations@dexters.co.uk. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat agency. Freddie is particularly knowledgeable and helpful.
Dear Stavroula, Thank you for taking the time to leave a lovely review regarding Freddie. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleCharlie Clark from City Docklands was wonderful to work with. He was attentive and made great effort to make renting a flat easy for us. Thank you so much.
Dear Angelika, Having read your review, we would like thank you for your feedback about our City Docklands Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
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