Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI rented my flat through Frank Harris and they were very professional and helpful through out the process. Roni helped me through the different phases of the paper work and made sure the negotiation between us and the landlord was timely, efficient and seamless. He kept me updated on a regular basis throughout the process
Nadim · 16 April 2024
Agent replied · 16 June 2024
Dear Nadim, Thank you for your kind comments regarding Roni and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleMaria was very helpful, she walked us clearly through the rental process, liaised with the landlord quickly and was very responsive to information requests while we were making a decision
Adam · 17 June 2022
Agent replied · 16 June 2024
Dear Adam, Thank you for sharing your kind words about Maria. Your comments are much appreciated by the team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
TrustpilotRyan Morgan is a terrible
Ryan Morgan is a terrible, unethical, horrible man who has no integrity. Will not be working with your team till he is no longer a part of it.
Sam · 9 September 2022
Agent replied · 13 June 2024
Dear Sam, I am sorry your experience with Ryan was not as we would have expected. I have forwarded your comments to our Area Director, and someone shall be in touch shortly. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleIt has been a pleasure working with Ronni on my new tenancy. He has been very efficient, always responsive and very clear throughout the whole process. Many thanks for your service!
Louis · 16 April 2025
Agent replied · 23 October 2024
Dear Louis, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma
★★★★★ 5/5
GoogleMy experience finding a place to rent was great! Samantha was always extra attentive to my requests and fast to reply in all communications forms. The fact that the whole reference and contract process was done online made everything easier.
Acácia · 17 June 2020
Agent replied · 16 June 2024
Dear Acácia, We greatly appreciate you putting aside the time to submit a review about our City Docklands Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleVery good experience of letting via City Docklands so far. Their marketing was effective and tenants found at the right price and pretty swiftly. John has been responsive and helpful in all his feedback and suggestions to date; thank you.
Richard · 17 June 2020
Agent replied · 16 June 2024
Dear Richard, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our City Docklands Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 1/5
GoogleMoved through a rental process with the team, put in an offer for an apartment and got ghosted. Called, emailed, texted and no response. Absolutely bizarre considering they pushed and pushed us to make an offer and we turned down another place. Extremely unprofessional and disappointing.
Vera · 16 October 2025
★★★★★ 5/5
GoogleBoth Freddie and Ryan were incredibly professional and attentive! They helped with all my questions, great office! 😊 …
Samantha · 17 June 2023
Agent replied · 16 June 2024
Dear Samantha, Thank you for your review, and mentioning your experience with Freddie and Ryan in our Tower Bridge office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRyan and Bedrettin were both very quick and efficient, had great knowledge of the market and overall did an amazing job.
Tina · 16 April 2023
Agent replied · 16 April 2026
Dear Tina, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRonni was really helpful and honest!
Rafael · 16 April 2024
Agent replied · 16 April 2026
Dear Rafael, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleMaria was very efficient in answering any questions or queries we had. She's very friendly and professional, and made the process of finding a flat much easier for us!
Shane · 17 June 2022
Agent replied · 16 June 2024
Dear Shane. We really appreciate all feedback and I am delighted to hear that we have achieved our objective of delivering a 5* service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleThese guys are always great to deal with. 100% approachable, very helpful, swift and always happy to give good advice. I’ve been letting my old flat through them for years. They know me, they help me and they’ve always been great. Update - today I had problems with some Gas engineers not turning up for the CP12 certification. Hayley in the office immediately leapt to with some solutions and dealt with it extremely efficiently. I'm very pleased.
David · 17 June 2022
Agent replied · 16 June 2024
Dear David, We are really pleased to read your positive review regarding the service from our City Docklands Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 1/5
GoogleAs a professional family with two young children, we expected a safe and clean home. Instead, we moved into an unclean property (see photo), with mold on ceilings, pests, and broken fixtures and months later many issues are still unresolved despite repeated emails and visits.
Sailor · 16 October 2025
★★★★★ 5/5
GoogleHad a very positive experience with the help of this company thanks to their agent Joe- who was professional, efficient and helpful at keeping me informed throughout the steps of the rental search process. Very grateful for the help and a credit to the company!
Nina · 16 October 2025
★★★★★ 5/5
GoogleThe process of finding a house to rent specially as students and with the crazy market is so stressful and hard, but Samuel has made the process soo smooth specially by always being available to answer questions I might have regarding this process. At the moment, my friend and I are so close to signing the contract on our house and so far Samuel's service has been phenomenal.
Maria · 16 April 2023
Agent replied · 16 June 2024
Dear Maria, Thank you for taking the time to leave a review regarding your experience with Samuel. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleMy partner and I dropped in to the Frank Harris office at Tower Bridge last Friday. We were greeted by Freddie who has been immensely helpful in our search so far. He has listened to our requirements thoughtfully, talked us through the offer application process, and has already shown us two suitable properties. We look forward to continuing our search with Frank Harris and with Freddie in particular.
Rozi · 16 April 2023
Agent replied · 16 June 2024
Dear Rozi, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 2/5
GoogleWe were convinced to sign a two year contract without being informed of the state of the building and all the construction issues that would come soon after. The flat has been renovated but the building has been having some issue or the other every week, to the point where it feels uninhabitable. Very soon after moving in, a large, noisy and very disruptive construction project began that we were not informed of. Unethical sales team.
Neha · 17 June 2022
Agent replied · 16 June 2024
Dear Neha, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotHelpful agent (Mitchell Max)
Mitchell was really helpful and was very friendly in my search for properties in London.
Divyia · 17 August 2023
Agent replied · 13 June 2024
Dear Divyia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI have just found a house through the Frank Harris & Co Tower Bridge & Bermondsey agency.
I had the pleasure of meeting Mark and Freddie, who assisted me throughout the whole process, from finding the house to signing the tenancy agreement. They were always very professional and quick in their responses, as well as willing to dispel any doubts I had.
I would absolutely recommend them!
Dario · 16 April 2023
Agent replied · 16 June 2024
Dear Dario, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleMaria was so helpful showing us around a property and helping us with our offer and application. Thank you!
Jaime · 16 April 2023
Agent replied · 16 June 2024
Dear Jamie, We are thrilled to hear that you are pleased with the service you have received from our team and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleMaria was absolutely fab. Extremely communicative, professional and helpful in finding the right flat for us. Thanks so much!
Olivia · 16 April 2023
Agent replied · 16 June 2024
Dear Maria, Thank you for taking the time to leave a wonderful 5 star Google review. Maria will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRyan has been really helpful in resolving any isssues we have faced - always coming up with a solution
Neil · 16 April 2023
Agent replied · 16 April 2026
Dear Neil, Thank you for taking the time to leave a wonderful 5 star Google review. Ryan will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleBoth Freddie and Ryan were incredibly professional and attentive! They helped with all my questions, great office! 😊 …
Sammy · 16 April 2023
Agent replied · 16 April 2026
Dear Samantha, Thank you for your review, and mentioning your experience with Freddie and Ryan in our Tower Bridge office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe have had an amazing experience with Ronni! He has helped us find an apartment perfect for us and has been helping a lot with the reference process. I've been in contact with him on a daily basis, he is not only very helpful, but friendly and reassuring. One of the best experiences I've had so far with Real Estate agencies in the UK. Would definitely recommend.
Júlia · 16 April 2023
Agent replied · 16 June 2024
Dear Julia, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Tower Bridge office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
