Trusted Agent profile · London
★★★★★
825 reviews across 2 platforms
205 Tooley Street, London, SE1 2JX
Part of Frank Harris and Co, see every office.
Frank Harris and Co's office in London, at 205 Tooley Street, is rated 4.7 out of 5 across 825 reviews on two platforms, including 614 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Frank Harris and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleRonny was super kind and helpful. He really cares about his customers
Dear Diana, We really appreciate you taking the time to leave such lovely comments about Ronny. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleThanks to Daniel and the City Docklands team for helping me to find a place and ensuring everything ran smoothly leading up to move in day! Daniel was super helpful and always responded to my queries promptly. Much better than other agents I have dealt with! Thanks again.
Dear Kate, We greatly appreciate you putting aside the time to submit a review about our City Docklands Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleNicole was extremely helpful and a pleasure to deal with. She showed us a variety of flats that met our criteria and responded quickly to any queries we had making the whole process of securing a flat a breeze. I would definitely recommend city docklands to anyone looking!
Dear Jojo, We greatly appreciate you putting aside the time to submit a review about our City Docklands Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotGood service ❤️ Highly recommend
Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asha
5/5
GoogleJoe Oregan was fantastic in running through all the property details and giving me the information I asked. Thank you
5/5
GoogleCity Docklands were showing the flat that I was renting, they were professional and courteous throughout the process. Special thanks to Bedrettin who kept me up to date on when viewings were happening or if they were no longer taking place.PositiveProfessionalism
Dear James, Thank you so much for the fantastic feedback, the team at City Docklands are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleCity Docklands, and especially Nicole, delivered a great service for us in finding a new flat. She helped in a timely manner in communications between the tenant and the landlord, and helped us with our flexible special requirements. Huge thank you to the Estate Agent!
Dear Amadeus, Thank you so much for the fantastic feedback, the team at City Docklands are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleVery pleased with overall service on property management. John is always helpful and ready to get involved. He listens to feedback and fixes issues. The property management team is very professional and always seeks to add value. Great marketing and can find new tenants promptly.
Dear Niki, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our City Docklands Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleHighly recommend City Docklands! This was our first time renting in London and Charlie found us our perfect 1 bed flat. I was impressed by how quickly he responded to all of our queries, both big and small. He really made the whole process easy. Thank you!
Dear Abigail, Thank you for your review regarding your experience with our City Docklands Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleIt’s a bit daunting searching for places in London, but Samuel was truly excellent and made the whole process very easy! He was amazing!! I’m so excited to move into my beautiful new flat.
Dear Casey, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Tower Bridge office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMark was fantastic from start to finish securing us our dream flat. We felt extremely well looked after and in safe hands, communication was thorough, and the process smooth and quick. Huge thanks to Mark and the City Docklands team!
Dear Rachel, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleNicole and her team were extremely helpful! They were very accommodating and patient with what I wanted and delivered the best service! They were able to reach out to the landlord whenever we asked them to and we received very prompt replies and service!
Dear Safia, Thank you for taking the time in providing such lovely comments about Nicole in our City Docklands office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleWe contacted City Docklands for a viewing after finding a property on RightMove. They put us in touch with Samuel, who took care of all of our real estate needs in a professional, efficient, and caring manner. We had been looking for a home for a long time and he took the time to explain the current market situation and assist us comprehend it better. I would strongly advise City Docklands to anyone looking for a property. Throughout, communication was excellent, and he was reassuring, patient, and professional at all times. Thank you so much, Samuel!PositiveResponsiveness, Professionalism
Dear Mariam, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleWe have been dealing with Joe. He made some great suggestions and pushed the process through quickly and has been upfront about everything so far. Fingers crossed they keep up the good work
5/5
GoogleVery nice property. Samuel was very generous and helpful throughout the whole process! I really appreciate the quick response to all my questions and concerns.
Dear Kana, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSamuel and Ryan were amazing to work with - they made us feel like a priority and that they were working in our best interests.
Dear Jessica,We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRonni was great! He was very friendly and helpful. We got an apartment within a day of his first call. I would definitely recommend it.
Dear Douglas, Thank you for taking the time to leave a wonderful 5 star Google review. Ronni will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleDenny is great, making sure you get every detail and info you need to know about the prospect property and following up with you. Thanks!
Dear Gian, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI don't normally leave reviews for anything but this was a must. Joe, Freddie and their star team were amazing. Polite, helpful and professional are three words to sum up their great service. They found me the ideal Tenant in a short space of time. I could not be happier. I would definitely recommend them.Thank you Frank Harris!
Dear Bhavin Modeshia, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and Joe and Freddie will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat customer service and very responsive. I had a complex situation with my tenancy application, yet they dealt with it smoothly and effectively. Much thanks to Samuel for facilitating the process.PositiveResponsiveness, Quality, Professionalism
Dear Ian, thank you for your 5* review regarding Samuel in our City Docklands office. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotRonnie was diligent and communicative
Ronnie was diligent and communicative throughout the process and would highly recommend him to any future tenants looking to rent somewhere.
Dear Samuel, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotCharlotte was very attentive and…
Charlotte was very attentive and helpful along my rental journey. Would definitely recommend!
Dear Jake, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
5/5
GoogleBedrettin was excellent throughout the process of securing my new flat, and was always responsive & helpful. He made things very simple & straightforward, and was true to his word all the way through. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Dear Seun, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Evie Fisher Customer Relations Team
1/5
GoogleFew days before I moved the agent mentioned that bulbs has been replaced. But when I came to check in 4 bulbs in kitchen and 1 bulb in bathroom was not working. Property was not professionally cleaned before tenancy start date. Agents (city docklands) did not accept any responsibility and mentioned that Landlord does not have any such obligation. Curtains were very dirty, there was moulds around windows on walls and on washing machine soap tray and door on tenancy start date. Walls were dirty, marks everywhere. Boiler was very dirty, door of the boiler broken. When I first used waching machine after 2 days of my tenancy start it appeared there was leakage and all kitchen was under water. None of them fixed by agents yet. Agents were City Docklands. The worsr experience in my life. The only thing they do was ignoring problems, not accepting any responsibility. They said they ordered new washing machine which appeared not the case yet. Still waiting for new machine. I have added videos, could not add other photos due to size limit of site.
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Tell us what you need and we'll put you in touch. Frank Harris and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
