Folio London reviews

★★★★★ 5/5

Trustpilot

We had to move out from our previous…

We had to move out from our previous place and I sent an email to the Folio team. One of their agents straight away answered me, I was very happy with the very fast customer service. Our Agent, Raidah was always helpful and available for us. She had answers to all our questions, she made sure that we getting the right flat and that we are happy with the results. Very kind and amazing person. I just wanna say thank you for being such a nice agent. The whole team is professionals. I can only recommend this Agency.

Eszter · 6 April 2022

★★★★★ 5/5

Trustpilot

Flat 13, 469 Purley Way

Flat 13, 469 Purley WayFrom the first day of enquiring about the property, Nathan has been professional and fast with the process. He is very down to earth and made us feel comfortable and stress free while showing us the property and explaining the whole move in process. We had nothing to stress about as he always dealt with all our queries. He made our move in process smooth and easy.I prefer a letting agency to a traditional landlord because its way more easy when its run like a business and Folio Ldn are excellent at what they do. I was really impressed with the Goodlord platform that they use. It made things a breeze. Folio have structure and it handles repairs, maintenance and various other processes in a timely and efficient manner. I will definitely recommend them to my friends and family.

Cade · 30 March 2022

★★★★★ 5/5

Trustpilot

Overall- management

Overall, renting this apartment has been a fantastic decision. The unbeatable location, combined with the comfortable living space and attentive management, makes it a standout option in the downtown area. I would highly recommend this apartment to anyone looking to enjoy the best of city living. Thank you Raidah.

Vincenzo · 17 July 2024

★★★★★ 5/5

Trustpilot

Honest, quick, understanding and patient. I would give 10 stars if I could

Listen, I do not write reviews, ever, but today I got confirmed for a beautiful flat in Royal Wharf with Folio and I HAD to give a serious shout out to Hussain Kothia. This young man was the quickest agent in completing and answering all my requests, helped speed up my application, remedied slight hiccups with my referencing, and did it with the kindest heart, and strongest patience, I was such a nuisance to this poor man and he answered every message via WhatsApp, email or phone with haste to keep my mind at ease and guide me through the entire process. A true asset to the Folio business, if you get a chance to have Hussain on your team you are so lucky, and the team as a whole is incredibly understanding, and takes each tenants circumstances on a case by case basis. These guys got me my dream flat when every other letting agent said no due to my self employment status so I can’t thank them and Hussain enough for making the start of my year so incredibly positive and exciting.

Paige · 25 January 2022

★★★★★ 5/5

Trustpilot

Thank you Folio London !!

I can wholeheartedly say my experience with Folio London has been very positive. Amy our estate agent was very helpful in finding my friend and I a property. She would respond to all our messages promptly and help us with any queries we had. Thank you so much Amy!

Anna · 13 July 2024

★★★★★ 5/5

Trustpilot

Excellent support from Charlie

Charlie has provided excellent support throughout the whole process. He has been polite, professional, and very efficient in answering our questions and keeping us updated. His communication has been clear and helpful, which made everything much easier for us.

Huiming · 21 April 2026

★★★★★ 1/5

Trustpilot

Ben Coates the incompetent manager

Based off the reviews already on here, Folio are excellent at hiring people (estate agents) to sign agreements with them but once you start dealing with the animals, that are the property managers you’d come to find, the company should be named Foolio and not Folio. Ben Coates who demonstrates probably the highest level of incompetence seems to be able to send letters but can’t respond to emails or complete repairs. The management was good when Gina Christie was there but clearly she’s on to better things. In a nut shell these people were desperate to fill their properties post-covid gave me a contract (that I didn’t ask for) that means I’m on CPI for four years and a very low rate. They’re now trying everything to get me out but I ain’t going nowhere. I’ll see you in court again, bring someone else other than Sacha Wells and dribble because she lost the case last time 😉

Ray · 16 July 2024

★★★★★ 5/5

Trustpilot

Overall, very satisfied. Well done Raidah!

Moving in with Folio was very quick. Raidah Jooma was very professional comparing with other Agents or Agency where I applied in repeated times and not even get a call back. Raidah was able to get us through some options and give us the support required in any matter. As well I heard bad things about Folio once you became a teenant, but to be honest this looks like a myth for me as the Property Manager - Gina is very lovely , professional, supportive and prompt and manage to sort out some technical problems from the apartment more then quick.Overall very satisfied

Andrew · 20 November 2021

★★★★★ 4/5

Trustpilot

Helpful Property Executive Cindy

We have moved into our apartment for months. Though issues do come up, we can report the problems via Folio's online portal and they are willing to address the matters, though some might take longer time than expected--depending on the urgency of the matters. So far, they have replaced the washing machine, dishwasher and wardrobe for us. We are thankful that Folio really takes our concern to heart and tries to resolve matters in a caring and fair manner.A special thanks to Cindy, our Property Executive, who always replies to inquiries promptly and politely, as well as offer assistance if she could. She is also endeavoured to ensuring a pleasant environment for tenants with email reminders should problems arise. Her professionalism and job enthusiasm are highly appreciated.I wish Folio's out-of-office-hours emergency hotline could be improved though. On one occasion, it took more than an hour of repeated attempts for us to reach someone on the phone for help.

AM · 3 November 2021

★★★★★ 5/5

Trustpilot

Folio - Property Manager Chelmsford

At the start of my tenancy, the property manager at the time made sorting issues that i had with the property extremely difficult - nearly impossible to get hold of, very unhelpful, disinterested and just made the whole process completely draining. However, my recent experience with the current property manager - Agata Sungaila - has been extremely positive, hence the 5 stars! Particularly towards the end of my tenancy/whilst moving out (which can always be a bit painful)! Agata is honest, friendly, super helpful and has shown genuine care in response to any issues that i've raised. Agata has really improved my overall experience with Folio :)

Megan · 20 October 2021

★★★★★ 1/5

Trustpilot

The WORST EVER estate agents

The worst ever estate agents. They never ever pick up the phone at their office. My property manager Tajinder whom I’ve called several times has only ever picked up the phone twice, never responds on email she is totally useless. I moved in at the start of September and none of my issues have been resolved. Hussien is just as bad. Doesn’t reply to messages and barely picks up the phone, messed up my move in date and was hardly apologetic about it. His response was ‘I’m not on my laptop all day’ his lack of knowledge about the property meant I went without internet for 2 weeks when BT can literally turn it on in 24 hours. He was 30mins late to the viewing, he is useless. There’s more but it’s too long to type. Long and short of it STAY AWAY FROM FOLIO!

Kola · 19 October 2021

★★★★★ 4/5

Trustpilot

Overall

Overall, experience was great. Nabil was very supportive of the process. Only issue I encountered was initially reaching out to Folio London office. I really struggled. Also the use of automated system for reference system was great idea but was challenged by difficulties to reach out to operator. Asked about pin number but was not able to find this so it was difficult

MY · 10 August 2023

★★★★★ 5/5

Trustpilot

Hussain from Folio is a Gem!!

Me and my friend was viewing properties all day, and wasn’t having any great luck with the ones we viewed. We went to Folio, and was supposed to meet Nathan the Negotiator, however he was on annual leave. At this moment, we were very eager to still see someone in regards to a viewing, and managed to get in contact with a lovely man named Hussain! I called him, and it was his day off, however he still chose to help us on viewing the flats available, and got to us within 20 mins after the phone call. He showed us a few flats, and gave us an amazing service! He was very patient and allowed us to take our time to find our perfect flat. We managed to find one we liked and Hussain started to process our checks straight away. Any help I needed in regards to referencing, payments, moving in etc. Hussain was very attentive and is literally one call/text away. He helped our moving in process very easy, and ensured everything was completed smoothly. Hussain definitely is an asset to Folio and a great negotiator. Any worries I had in terms of moving, he literally resolved them all. Would definitely recommend anyone to contact him if you are going through Folio! A great gem :)

Mina · 4 October 2021

★★★★★ 1/5

Trustpilot

Awful awful experience

Awful awful experience - they aren’t helpful at all and steal your money

Zarah · 4 October 2026

★★★★★ 5/5

Trustpilot

It has been a wonderful experience with Folio

It has been a wonderful experience living in one of the properties managed by Folio. They were always very prompt and helpful to address all my queries and concerns throughout my tenancy. I would strongly recommend living in any of the properties managed by Folio.Also, a special thanks to Cindy Anderson as she has been quite amazing as she always did her best and strived to address all my queries and concerns very promptly and indeed made my stay worthwhile. Kudos to her & the entire team.!!

Sid · 24 August 2021

★★★★★ 1/5

Trustpilot

Not the best..

Lived in one of Folio’s properties for 2.5 years. Overall experience and flat decent, but some lack of willingness to help residents which was dissappointing. Lift was out of service for a number of months (dont remember exactly the number of months as been some time since i moved out). Also, requested and spoke to a number of staff members for a letter confirming my dates of residence in this flat to have as proof of residency and most staff members were good and helpful all pointing me to the same property manager for this (Mark) who has been ignoring a number of my emails. Would personally not go back as you most other landlords i have been involved with in other properties are a lot more helpful.

Giorgos · 21 June 2021

★★★★★ 1/5

Trustpilot

This company is not professional at…

This company is not professional at ALL. The property was not cleaned or serviced before I moved in. There was a awful smell emanating from the apartment which turned out to be sewage. I had not noticed when I went to view the property as they masked it with air freshener. I was told by BOTH the property manager and the agent that I would not have to pay for gas as it was an electric apartment. However, to my surprised I received a letter in the post showing me that I was 2months behind on the gas. I have tried to get into contact with my property manager who is Aimee, I have even contacted the main office but nobody seems to want to get back to me. It has been 3 weeks since I have contacted someone to help and till now I have had no contact from anybody. Despite leave numerous emails and voice messages. They have given my details out to the energy provider without my permission which is a breach of GDPR.

Jann · 14 June 2021

★★★★★ 5/5

Trustpilot

Quick, Efficient, and Friendly Service from Charlie

I had a great experience working with Charlie Morton at Folio London. He was quick to respond to all my inquiries and handled everything efficiently. Charlie was also very friendly and made the process much easier. I highly recommend his services!

Alfred · 19 September 2024

★★★★★ 5/5

Trustpilot

Exceptional Service from Charlie at Folio

We recently had the pleasure of working with Charlie at Folio as our letting negotiator while viewing an apartment. His professionalism and dedication were evident from the moment we met him. He did an excellent job showing us the apartment and gave us plenty of time for a proper walk-through. He was also incredibly knowledgeable and approachable, readily available to answer any questions we had and has continued to do so. We highly recommend Folio especially Charlie to anyone in search of a reliable and attentive company and an excellent letting negotiator. Thank you, Charlie, for your exceptional service!

AP · 13 May 2024

★★★★★ 5/5

Trustpilot

Bakersfield estate manager

This morning l did talk to my manager for Bakersfield estate miss Tay, and my personal experience was a lot more than l ever excepted.!! Miss Taj was very helpful and understanding to all my concern regarding the issues l have in my flat as l lived in here for 15 years, great communication skills, simple understanding as pleasant conversation can be !! Compliments all around , great character by all means, so happy that she's Bakersfield manager !!!

Ismet · 27 May 2021

★★★★★ 5/5

Trustpilot

Raidah was amazing!!!

Raidah was amazing. From the viewing, all the way to receiving the contract. She made the experience very easy. There were some issues with my onboarding, but she was kind and patient with me helping me throughout.

Abdurahman · 6 November 2024

★★★★★ 5/5

Trustpilot

The most stand out thing for me was how…

The most stand out thing for me was how no question was too much or too silly I think. being the first time me or my partner had rented a property together we obviously had loads of questions and silly little things on our mind. Matt O' Neill was able to help up with any questions we had and put our mind at ease regarding a couple of worries as well. He was easy to get hold of, quick with replies and totally accomodating to our needs. Can't fault him. Would totally recommend Folio and Matt specifically to anyone looking to rent especially first time renters. 10/10

Brandon · 12 February 2021

★★★★★ 5/5

Trustpilot

5 star service

Wes our letting agent was great through out the whole process, he was very efficient and always responded to queries quickly. We took a gamble by securing our new flat without seeing it - due to Covid. But it was honestly the best decision we made! We love it. Wes helped by arranging a viewing in a similar property so that we was able to see what it would be similar too. Overall a great experience start to finish. Thank you Wes for making our move so easy.

Rosie · 9 February 2021

★★★★★ 5/5

Trustpilot

This was by far the best real estate experience...

This was by far the best real estate experience I've ever had. The sales consultant Wesley was really customer-friendly and did an amazing job. I've seen a lot of salespeople from other estate agencies & from several other flat buildings and he has been the best person to deal with. The entire process was impeccable, smooth, customer-friendly, and straight forward. Folio London really gave me an amazing experience and I look forward to my move-in date with them. A big kudos to Wesley!

Imen · 8 February 2021