Folio London reviews

★★★★★ 5/5

Trustpilot

Securing a flat in Lockdown

Dealt with Wes the letting negotiator at the City Park West development.He was really helpful, attentive and quick in his responses to my e-mails / whats apps.Wes helped reassure me of my concerns and did a great job in handling the whole process of securing a flat for me and my girlfriend. He also answered all the questions to best prepare me for life in City West Park.100% Would recommend Folio to a friend due to the efficiency of helping me get a flat sorted in such a short period of time.

Bradley · 21 January 2021

★★★★★ 5/5

Trustpilot

Folio London has been especially…Covid-supportive!

Folio London has been especially helpful during lockdown. I was contacted and had a video chat just to check everything was okay with me, which was greatly appreciated as I live alone. Also, my property manager, Lerayne Nisbett, has always been really on the ball. She's always helpful and courteous and whenever I've had any problems, she's got things moving the same day I contacted her and checks to ee they've been resolved. It's the best landlord experience I've had.

John · 22 December 2020

★★★★★ 5/5

Trustpilot

Seamless moving

We had a seamless experience moving with Folio, thanks to Charlie Norton who handled the process since the first call. He was incredibly helpful, showing us the property, answering all of my questions and keeping communication quick and efficient. Highly recommend!

Ravi · 20 August 2024

★★★★★ 5/5

Trustpilot

It’s hard to rent a flat in London

It’s hard to rent a flat in London - even with a flexible budget and even more flexibility around location, there’s an estate agent looking for a quick commission that will try to convince you to sign on an absolute sh*thole. Albert Kahot was our oasis in the desert. Clear, direct, approachable, upfront, and extremely hospitable when it came to us wanting to view a flat last minute. On top of all that, he proactively and meticulously helped us through our (slightly complicated) referencing process - truly above and beyond. It’s very rare that I get to indirectly thank someone who immensely helped me over the internet, but the service we received was such a stark experience to ALL the other lettings processes I’ve been through in London that I’d absolutely love to declare this publicly - Albert you’re amazing, my flatmates and I thank you and wish you the best. :-)

Joshua · 29 November 2020

★★★★★ 5/5

Trustpilot

Great move in experience

I recently moved into a flat in London with Folio and I must say my experience has been exceptional from the start. My flat was clean and furnished beautifully when I moved in. There was an issue with my hot water and heating not working along with some minor repairs that had to be done. I contacted my property manager Sharon and she was able to get it sorted out for me in a timely manner. She is one of the most positive, personable and caring person I have met. She followed up with me regularly and gave me updates on my situation as well as getting the repairmen out to my flat asap. Massive thank you to Sharon and Nathan for making my move a very pleasant experience. I could not be happier with my new flat.

GG · 25 November 2020

★★★★★ 5/5

Trustpilot

City Park West

Although we had some issues with Folio they were dealt with promptly and efficiently. Agata was fantastic at sorting out a recent complaint and was always very professional, polite and quick to reply to emails. Our previous property manager Alice was also great at replying quickly and getting any issues sorted quickly. We absolutely loved the flat we rented and would have stayed if able to! The flats are beautiful and we thoroughly enjoyed the time there.

A.R.M · 15 July 2021

★★★★★ 5/5

Trustpilot

Folio Regan & Vikki great experience

Folio gave me a great experience which I rarely find thoughout home-finding and renting.Starting by Regan who was very friendly to me & my family when we first arrived to view Folio's apartment after a series of bad experience with previous agents.The renting also went very smooth thanks to Regan and the well-organized process of Folio & Goodlord.Finally I would like to thank Vikki who make it happen to move-in smoothly in the critical era of Covid pandemic + my wife being due for baby delivery around move-in time.As a great experience to share, I have already recommended Folio to a friend who is moving to London soon.

Karim · 2 November 2020

★★★★★ 5/5

Trustpilot

Outstanding experience!

Outstanding is the closet description I can think of when describing the level of customer service received from our super property manager Lerayne Nisbette. Always attentive, always understanding, always ensured a seamless process with maintenance issues and any other issues. Really cannot thank you enough Lerayne, you made the stay there such a pleasure with providing reassurance that any such arising issues would be resolved and they were. I wish there was the option to select more than 5* as Lerayne really deserves it! Thank you so much!

Tan · 27 October 2020

★★★★★ 5/5

Trustpilot

We've been assisted by amazing agent Wesley Greaves

Wesley was very helpful since the day 1 during our search. He has found the correct house for us, shown us good flats to view and has given his full support to speed up the process. By his close support, we were able to go through referencing effectively, able to make our payments on time and get the tenancy agreement done very soon. We have seen many flats and agents, the service of Folio London with Wesley Greaves was spectacular, beyond expectations. He is 7/24 available and always ready to make sure everything ok for us.Good Job Folio! Great Job Wesley!We will stick to the Folio for our future property searches. Higly recommended!

Necdet · 1 October 2020

★★★★★ 5/5

Trustpilot

Fantastic experience of moving during a pandemic!

We unexpectedly had to move out in the middle of the pandemic after 7 years in the same place. To avoid being in a situation like this again, I sought out renting from a professional organisation as opposed to an individual landlord. Folio had the best portfolio of properties at reasonable prices and we wanted to stay within the Bow/Stratford area so we sent an enquiry on a property in Stratford Halo. We recieved a response from Matt O'Neill within 24 hours sending floor plans and videos for suitable flats in the development. One in particular was perfect and we set up a viewing the next day. Within a couple of days we had put down the holding fee and began the referencing process. The only snag along the way was the referencing process, as my partner being on furlough led to some additional questions and a weekend in between caused some delays but aside from this, even this process was paperless and seamless. Our requested move in date wasn't for another month but there was no issue with this and the flat was emptied of all furniture for our move in date. The check in agent who did inventory was extremely thorough and took us through every little fault in the flat so we could rest assured we knew what we weren't responsible for. Any faults are minor - the flat is in impeccable condition!We have only been here a few weeks but already are so impressed with the flat, the systems and structures set up within Folio - we had an issue with a tap that we reported on friday and had fixed by Monday! Mark our property manager is very responsive, despite my many questions! Also massive thanks to Matt O'Neill for everything - he didn't waste our time showing us properties anywhere other than where we wanted and was so responsive to my many, many questions!We look forward to a long period of renting with Folio!

Rebecca · 26 September 2020

★★★★★ 5/5

Trustpilot

Great moving in experience with Regan

Viewing and organising the letting agreements with Regan was a fairly smooth process. Any queries we had regarding the property were well explained and he had even communicated with me after work hours on one occasion! Very professional service on his part. The flat was finished and cleaned to a professional standard when we moved in, and the check in agent was very helpful in giving us all the details on the meters and the working of the building. There are a few minor defects in the flat, though nothing that would cause concern, and overall we are very happy with the whole process and our lovely flat!Regan (the lettings negotiator) has even checked up on us after we moved in to see if everything is OK, and I must say that I appreciate this level of customer service and hope it continues with the property manager.

Don · 16 September 2020

★★★★★ 5/5

Trustpilot

Great place to rent!

Me and my husband lived in Porters Edge - it is a well kept, modern & clean complex. It is great having the concierge service (all the concierge staff are very nice and helpful). Folio offer a good service and are good at responding (non urgent queries can take a couple of days to get a response but urgent matters are handled swiftly). Tonte was our main contact and helped us with all our queries. Thank you for the great service and lovely place to rent. We would recommend and if needed a place to rent in the future would go back.

Grace · 15 September 2020

★★★★★ 5/5

Trustpilot

I would love to thank Regan for all his…

I would love to thank Regan for all his help during all of this and my move to the flat. It’s my first time living out- so you can see I don’t know everything that I should know of- but Regan has made the process a seamless one and worked so hard. With any moving day there are teething problems- but Regan has been attentive, responded quickly ( which I appreciated) and has been very professional. Thank you for everything Regan and I’m sure Ella and Cindy will do a good job on the back of your hard work! Love, Amar

Amar · 8 September 2020

★★★★★ 5/5

Trustpilot

I had the opportunity to interact with…

I had the opportunity to interact with one of the letting negotiators from Folio London, Mr. Wesley Greaves, whilst looking for a new flat.Mr. Greaves was immensely helpful and professional. He focused on my individual needs and priorities in identifying a new property as well as facilitating the process as much as possible.He was flexible enough with great reflexes when things did not go as expected. This provided a ground of security and trust on which we could interact much more effectively.I would definitely recommend Mr Greaves as a letting negotiator as he exceeded my expectations.

Michalis · 17 August 2020

★★★★★ 5/5

Trustpilot

Thank you Matt + team!

I've been renting with Folio for a year now at City Park West and I can't say I've had any trouble. We decided to move from a 1-bed to a 2-bed in the same block, and during coronavirus I imagined this would be challenging, but Matt from Folio was fab and went above and beyond to get us our new flat. He even helped out with the 3rd party referencing process as it was a little longwinded due to us being self employed, so a huge thanks to Matt for being ace! There was a very small issue with some furniture not being in the flat when we moved in but Matt, Alice and the team worked hard to get this returned back to us, even over the weekend, so just 2 days after we moved it was sorted - no bother at all! There's always going to be problems occur wherever you are living but in my experience Folio have always been on the ball with doing what they can to get things resolved :)

Hannah · 24 June 2020

★★★★★ 1/5

Trustpilot

Things Have Gotten Worse

If I could give 0 stars I 100% would without a doubt this company, including the company who own them - Notting Hill Genesis.Since my last comment and being in touch with the police officers involved in the cases of women having their doors unlocked which are locked, things have become even worse renting a property through Folio London.The fact it’s had to get to us telling the police how the staff at the City Park West development won’t allow us to make other residents aware there is a possibility of more than one person doing the attempted break-ins - has reinforced how terrible this place is.The police have made it clear EVERY SINGLE RESIDENT HAS TO BE MADE AWARE OF THE SECURITY ISSUES and also recommended speaking to the council and Housing Association ombudsman if Folio refuse to take this situation seriously as well as badgering the ladies who have reported these crimes and have tried making the development aware of this.DO NOT RENT WITH FOLIO. They are quick to take money from you but couldn’t care less once you move in.Oh, also they can’t even keep staff for longer than about 6 months.The last properly manager before Alice was a lot better than this, at least he could admit when there were issues and got them sorted out quickly. Alice, on the other hand, hasn’t been helpful at all.Think it’s time to start getting legal advice as how to handle the incompetence of this sad excuse of a company.

Tenant · 10 June 2020

★★★★★ 1/5

Trustpilot

No regard for the safety of residents, just their own self interest.

Folio London is THE worst company that I have ever had the displeasure of dealing with. Since moving in we have experienced problem after problem. It started with issues with hot water and the associated company overcharging residents, and Folio not doing anything about it. Folio also wanted to charge residents an additional £20 for a parking permit from an external parking company, a parking permit for a space that we already all pay for monthly. It has since escalated, my partner and I were stuck in the lift for an hour and a half, with no follow-up support with the emails I sent regarding copies of lift inspections, and evidence of some kind of procedure with Essex Fire and Police. The lifts are regularly out of service. More recently, there has been a huge issue with security. Homeless people sleeping in the undercover car park, gangs of kids breaking into the car parks, and all with an increased service charge, but with no evidence of an increase in the so-called security we have paid for. The icing on the cake is the most recent issue. Multiple residences have reported that they have had an unknown person entering their home, with keys, meaning that the keys that are held by Folio have either been stolen, or there is someone with access trying to break into residents homes. Considering that previously, when showings have been organised, the staff at Folio have left the keys to multiple properties in an unlocked flat. The police are currently involved and are currently investigating. Folio seem to have a blatant disregard for any of the issues that residents have raised. Imagine if a vulnerable, pregnant, or elderly resident was broken into, was stuck in the lift, or had no access to hot water. You don't want to imagine the outcome. EDIT: Folio have also deleted posts from the Residents Association Facebook page, under the pretence that it is for the 'Residents Safety'....As you can see, residents are angry, and Folio are creating fake reviews to bring their TrustPilot score up. That should speak for itself. As well as reporting here, I plan to also report Notting Hill Genesis and Folio London to the Housing Association Ombudsman.

Eilish · 8 June 2020

★★★★★ 5/5

Trustpilot

An anxious time made easy!

The thought of having to move during this pandemic filled us with so much anxiety, but having someone like Wesley to help us every step of the way made the process an absolute breeze!Wesley was quick to answer any question we had, was always available for a quick call, was polite, professional and just a really great guy.He managed to get us the absolute perfect property, and we couldn't be more grateful for everything he did for us.Reading reviews of agencies had a pretty huge bearing on our decision of which agency to go with, so take it from me that with Folio London and especially with Wesley, you will not be disappointed!

Hugh · 20 May 2020

★★★★★ 5/5

Trustpilot

Great experience!😁

Renting with Folio has been a great experience, particularly going through this process during these challenging times. I moved into the property today (13th May) and Wes was helpful and responded promptly to every question I had, and found us a really great deal that I would have probably overlooked. The referencing and upfront payment process was easy and quick, and I was given everything I need prior to moving in. The only issue would be having to view the property by video. I would have preferred a FaceTime/Skype viewing but I understand this would have been difficult during the lockdown period as we were all avoiding unnecessary travel, so I was sent a video of the property instead. There was also a slight miscommunication between the property manager and Folio about which property I was moving into, which took some time to clarify and was slightly disappointing, but this was resolved in the end. I would certainly recommend using Folio in the future!

Connor · 13 May 2020

★★★★★ 5/5

Trustpilot

Francis went above and beyond to help…

Francis went above and beyond to help me through the process. He communicated often and clearly and made sure I was updated regularly on the status of my refereeing.Couldn't have hoped for a better service!

Sara · 18 October 2024

★★★★★ 5/5

Trustpilot

Folio is extremely organised

Jekabs was amazing with the whole process, helped all along the way and made the whole experience very enjoyable.In general Folio are extremely organised and I would recommend them to just about anyone

Algirdas · 8 November 2024

★★★★★ 5/5

Trustpilot

It was a long way through our moving…

It was a long way through our moving process and references done by goodlord which made it look very complicated but in the end the Agent Albert Kohut find a way with his manager in order to finalise our moving process in a shorter period of time as discussed prior.Even if I was annoyed by their partner Goodlord,The agent Albert Kohut was very helpful in our moving process and I believe he played his part in full.Thanks

Ramez · 23 November 2020

★★★★★ 4/5

Trustpilot

Good commute to London

I lived in City Park West in Chelmsford for 2 years. My experience was varied and unusual having moved from my original 1 bed to a 2 bed half way through due to covid.I would highly recommend to those working in London but wanting to escape at the end of the day. Everything is still on your doorstep.The current account manager, Agata, has been really helpful and understanding when I have needed to contact her.

Tom · 7 May 2021

★★★★★ 5/5

Trustpilot

Thank you to Folio

We are truly grateful to Folio (Ella Nash and Daniel Novitt) who provided us with the upmost support and professionalism when we were trying to deal with some very difficult issues which we had with our flat (after we were flooded) and its previous managing company. We could not be more grateful and wished that Folio had taken over sooner. Ella and Daniel were very instrumental, honest, understanding and very proactive. They arranged for our repairs to start immediately and were very flexible about our availability. Their actions have totally restored our trust in renting.A big thank you from Eva & Marie (properties in NW9)

Eva · 4 October 2019