Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotLegend Nabil
I wanted to take a moment to express my gratitude for the exceptional service I have received from folio London and specially from Nabil Gamhiouen during my house renting process.Throughout this house hunting journey, I faced several challenges and issues that left me feeling disappointing many time thought. However, being Civil engineer and construction Manager, by having experience of 6 years in construction and real estate industry I can strongly say nabil’s unwavering support, professionalism, and polite demeanor truly stood out and made a significant difference, his responses, willingness to address my concerns, and dedication to finding solutions were truly commendable.Throughout the time his commitment to ensuring a smooth and hassle-free experience has left an indelible impression on me. Thank you Nabil and Folio London for the really best and dream property deal..!
Akshay · 31 August 2023
★★★★★ 5/5
TrustpilotExcellent service
During all the flat-hunting process Regan was very responsive to our questions and quick to communicate with us. He even helped us correct errors in our offer even after having submitted it, so I'd say he went the extra mile to help us out.Regan was also timely putting us in contact with the relevant people to get started with our tenancy, making the process quite smooth. Overall a great experience!
Jose · 16 November 2020
Agent replied · 13 June 2024
Hi Jose, Many thanks for the review. We're glad that you enjoy renting with us and that Regan has made the process as smooth as possible. Have a great day, Folio Marketing Team.
★★★★★ 5/5
TrustpilotOur property manager Cindy is…
Our property manager Cindy is incredibly helpful and a great point of contact to have as renters. As well as keeping us posted on anything happening in and around our development, she and Folio are also very timely with maintenance requests - even during the Covid-19 lockdown. We have had issues taken care of quickly when things went wrong and never had any problems at all with Folio as a company.
Jamie · 15 July 2020
Agent replied · 13 June 2024
Good Morning Jamie, Many thanks for sharing this review! We're pleased to hear that you're satisfied with the service that you're receiving! We will share this with Cindy and The Team. Thanks, Folio Marketing Team.
★★★★★ 5/5
TrustpilotHussain Kothia from Folio London…
Hussain Kothia from Folio London Limited was astonishing. He was very quick in every matter and prompt in answering questions and phone calls. The professionalism was like his middle name, and I look forward to collaborating with him in every matter being more than reliable. This company should be very proud to have a man like him in the company.
Andrei · 4 July 2022
Agent replied · 13 June 2024
Hi Andrei, Thanks ever so much for the kind review! Really appreciate this, Folio Marketing Team.
★★★★★ 2/5
TrustpilotMoved to Porter's Edge, disappointed
Moved to the Porter's Edge by Folio development recently, and I'm very disappointed.The common areas are badly maintained. They're smelly, and dirty, the corridor carpets are stained and there's often rubbish lying around. The elevators are also particularly dirty.The building quality feels cheap. Ceiling and wall noise insulation are the worst I've seen in modern buildings, so you can hear neighbours' footstep noises all day. We had 2 separate issues (plumbing, hot water) in the first 3 months of moving in.Property management is responsive and tries to help but ultimately some issues seem to be beyond their control.In general, I would not recommend moving here.
Cesar · 19 July 2024
Agent replied · 24 August 2024
Hi Cesar, thank you for sharing your concerns about Porter's Edge. We sincerely apologise for the issues you've experienced and appreciate your honest feedback. We want to assure you that we're actively working to address these problems through our current renovation efforts. We value your residency and are committed to making Porter's Edge a better place to live.
★★★★★ 2/5
TrustpilotMoved to Porter's Edge, disappointed
Moved to the Porter's Edge by Folio development recently, and I'm very disappointed.The common areas are badly maintained. They're smelly, and dirty, the corridor carpets are stained and there's often rubbish lying around. The elevators are also particularly dirty.The building quality feels cheap. Ceiling and wall noise insulation are the worst I've seen in modern buildings, so you can hear neighbours' footstep noises all day. We had 2 separate issues (plumbing, hot water) in the first 3 months of moving in.Property management is responsive and tries to help but ultimately some issues seem to be beyond their control.In general, I would not recommend moving here.
Ces · 19 July 2024
Agent replied · 29 October 2024
Hi Cesar, thank you for sharing your concerns about Porter's Edge. We sincerely apologise for the issues you've experienced and appreciate your honest feedback. We want to assure you that we're actively working to address these problems through our current renovation efforts. We value your residency and are committed to making Porter's Edge a better place to live.
★★★★★ 5/5
TrustpilotI’m really happy with my new apartment…
I’m really happy with my new apartment this apartment that me and my room mate moved into was very nice and smooth. the estate agent Raidah was very respectful and took good care of us we felt so comfortable also her customer service skills was very spot on And she’s a very respectful person an people like that always keep them around you.Chris Manda
PT · 16 November 2021
Agent replied · 13 June 2024
Good Morning, Thanks so much for leaving this review and for sharing your experience online. Raidah will be very grateful for it :) Have a lovely day, Folio Marketing Team.
★★★★★ 5/5
TrustpilotAMAZING!
Charlie made the moving process super smooth! We were very happy with how we were supported and we would highly recommend!
Jack · 20 December 2025
★★★★★ 5/5
TrustpilotThe best ever
I had the best experience with Raidah, she is very friendly and polite, always answering my queries clearly. Thank you Raidah for everything.
Ester · 27 November 2024
Agent replied · 22 December 2024
Thank you for the positive review!
★★★★★ 5/5
TrustpilotJekabs Leitans has been very helpful in…
Jekabs Leitans has been very helpful in finding a flat for us through to the referencing process and eventually to signing the contract.
Prudence · 1 November 2024
Agent replied · 22 November 2024
Thank you for the feedback, we are so pleased you have had a positive experience!
★★★★★ 5/5
TrustpilotSpeed and competence
Our agent Raidah was really helpful to get our new property.She helped us with all the documents and everything was smooth.
Emilio · 30 November 2024
Agent replied · 22 December 2024
we are glad to hear you are pleased with Raidah and the Folio team!
★★★★★ 5/5
TrustpilotFantastic Service and Support - Thank you Leraynee
I just moved out after 2+ years with Folio and I couldn't be happier with my experience. Lerayne was 10/10, prompt responses always helpful and had information when i needed it. Seamless tenancy set up, I had zero issues with the flat. It was perfect for what i needed. Any maintenance issues were treated urgency, Lerayne was responsive and helpful. I honestly can't complain, would highly recommend Folio for pain free living
Vivian · 19 December 2023
★★★★★ 5/5
TrustpilotHussain is a Godsend
Hussain is a Godsend! Very helpful, responsive, and proactive. I have a nice and cozy home to live in, thanks to his support. Very polite and professional, at all times.Folio, as a Lettings' service needs to educate their employees to help their customers as there is a lot to be desired! Perhaps, have Hussain help others with some customer service classes.
Mukta · 13 December 2021
Agent replied · 13 June 2024
Hi Mukta, Thanks for this lovely review. We're pleased to hear that Hussain is polite and professional, (we agree of course). Always great to hear from our renters. Thanks, Folio Marketing Team.
★★★★★ 1/5
TrustpilotI cannot recommend Folio London due to animal cruelty and poor customer service
I cannot recommend Folio London due to a recent incident involving one of their agents, who suffocated a fox cub and buried the mother and her three still-alive cubs in their den.This incident has been reported to the police and the RSPCA, as it is a criminal offense to torture wildlife.The tenant was then threatened by a Folio London agent to remain silent and faced eviction for attempting to prevent this crime.I would give them zero stars if I could.
Juraj · 16 May 2024
Agent replied · 13 June 2024
Thank you for sharing your concerns. We take all feedback very seriously. However, we believe there may have been a mistake as this review does not seem to relate to our business.Folio London has not had involvement in the incident described or any animal cruelty related incidents. We are committed to ethical practices and ensuring the safety and satisfaction of both our residents and our communities.Please feel free to reach out to us directly with any concerns or issues you would like to discuss.Folio London
★★★★★ 5/5
TrustpilotVery responsive
Charlie is very responsive and helpful ,he helps us a lot and really speeds up the process.Many thanks
Mosong · 17 December 2025
★★★★★ 5/5
Trustpilotgood communication
good communication, explained everything well, got replies in good time
Olive · 23 June 2026
Agent replied · 23 September 2026
Thanks for the positive review Olive 😊
★★★★★ 5/5
TrustpilotFantastic company to work with
Have been working with Regan for a while now and what can I say apart from what a fantastic guy to work with. Nothing is a problem that cant be solved. Also just want to say a big thanks to Lerayne and Aimee for all their help also. A pleasure working with you all and look forward to the future. Thanks guys!!!
Dreytons · 14 July 2021
Agent replied · 13 June 2024
Many thanks for sharing your experience of dealing with Regan, Aimee and Lerayne. All testament to their brilliant work :)
★★★★★ 5/5
TrustpilotMy experience with Charlie from Folio…
My experience with Charlie from Folio has been excellent from start to finish. His communication has been great which has made the whole process stress-free.We met Charlie for an initial viewing of the flat where he asked us in detail what exactly it was we were looking for in a property and then found us the perfect flat. Thank you Charlie for all of your help, we’re extremely grateful!
Georgie · 15 January 2024
★★★★★ 5/5
TrustpilotFinding a place to rent
Finding a place to rent, in this economy, close to impossible. But with Folio London they make the process so easy. From finding a home to the renting process down to the moving in. It was a breeze.Thank you to Charlie, the Lettings negotiator who literally walked me through the process step by step. I’m sure I gave him some headaches along the way, but Charlie was so patient and always helpful in finding alternatives and solutions to any problems that arose. From explaining every detail of the agreement to the viewings. He is more than a saint. Thank you so much to the Folio London team in helping me find an apartment and I can’t wait to start making it a home.
Happy · 28 March 2023
★★★★★ 5/5
TrustpilotWe are absolutely grateful
We are absolutely thrilled with our new homeI just wanted to take a moment to thank you for all of your help in finding our new place. Tajinder kindness, patience, and professionalism made the whole process so much easier and less stressful.Tajinder were always super helpful and responsive, promptly answering our questions and concerns. Your attention to detail and willingness to go the extra mile to ensure that we found the perfect place was truly appreciated.We are absolutely thrilled with our new home, and we know that we couldn't have found it without Taj. So thank you again for all of your hard work and dedication, answer to our phone calls on Sunday , as i had issues with electricity in our flat in Gallions Point 😬. We are grateful for your assistance and look forward to recommending you to our friends and colleagues in the future.
Mr · 27 March 2023
★★★★★ 5/5
TrustpilotBest agents out there!
Folio's agents have been pretty helpful in finding my dream flat for me. One of the agent I was in touch with was Raidah. She was helpful and quick with her responses. I had been eyeing on a flat in Halo Tower since Jan 23 but due to some issues, I was about to lose the flat. Raidah kept patience with me and helped me figure out the solution. She answered all my questions and queries. She even responded me during her days off to make sure that I get the flat on the right day. I highly suggest Folio London!
Bhanushali · 25 March 2023
★★★★★ 5/5
TrustpilotInga Folio Agent Excellent !!! Super likes!!
Very happy to share this review about folio agent Inga, she helped us a lot from the beginning of viewing process to getting the key of a property . She is very kind and explained everything when we met her. She has very good positive approach and pleasant nature. Step by step she guided lot in the document process!!! Thank you Inga!! Very good customer service !!! Good luck!!
Sasi · 7 January 2024
★★★★★ 5/5
TrustpilotWes was a delight
Wes was really helpful when I enquired about Folio property at City Park West. He answered all my questions and responded to my messages really quickly. He was flexible and always happy to help! He was even able to send me a video walkthrough as I moved from across the country. Thank you for making this move easy Wes, especially during Covid :)
Shan · 8 February 2021
Agent replied · 13 June 2024
Hi Shan, Many thanks for the review. We're pleased to hear that Wes was so helpful for you. Have a lovely day, Folio Marketing Team.
★★★★★ 5/5
TrustpilotNabil is super
Nabil is super! Helped with the whole process, moving it along quickly and smoothly. Thank you!
Pavel · 17 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
