Folio London reviews

★★★★★ 4/5

Trustpilot

Some clear fixes to be made.

The team are very helpful with any comms they send to the customer. Very quick during the 'making the sale' process but much slower after things have been signed. Getting through to somebody on the mainline int he beginning was practically impossible. Consistency in their communications is a place for improvement.The check-in process was relatively painless but we ran into an issue within a week of moving in where removals were instructed to let themselves in the flat (without telling us) and remove/replace furniture (without telling us) - They had done this but also taken our own furniture and Folio do not know where it has gone. Info on how the situation had come about was provided which was helpful. But it has been over a week since we reached out and we are still none the wiser... Better alignment internally needs improvement so you avoid problems like these. Overall, I wouldn't say my experience has been unpleasant with Folio, everyone who I have spoken to has been very pleasant and as helpful as they can in the moment. But there are some prominent fixes that need to be made.However I would like to thank Hussain and Raidah for their great customer service in securing the apartment and Ben for his attentive replies and action orientated approach to our situation - They are what has boosted this review.

Steven · 5 September 2022

★★★★★ 5/5

Trustpilot

Seamless letting experience

We had a very seamless experience in viewing and finalizing our apartment with Mr. Hussain Kothia. He was able to help us with all our concerns and tried his best to accommodate our requests. Kudos to him. Thanks to Hussain and the entire Folio team for making this a seamless letting experience.

Deepak · 24 February 2022

★★★★★ 5/5

Trustpilot

We stayed in folio apartments for short…

We stayed in folio apartments for short period of time but it was amazing experience. The quality of home folio provides is very good.. Houses are very good with latest appliances. Our property manager is Cindy was very good and so helpful. Highly recommended. Its worth it. Thanks Folio for making our stay in London so nice and comfortable.

Aditi · 21 October 2020

★★★★★ 5/5

Trustpilot

I stay in residential building which is…

I stay in residential building which is with Folio London. I have a wonderful property manager Sharon Taylor

Nimrata · 6 March 2026

★★★★★ 5/5

Trustpilot

Five stars is not enough!

Looking for a property to rent can be stressful and tiring but Folio London and Charlie Morton in particular has made the process smooth and stress free! He has gone above and beyond in helping me secure the perfect property for me and has met my requirements perfectly! I would wholeheartedly recommend Charlie to anyone who is looking for a helpful, dedicated and supportive agent, Folio have got a great asset in the team.

Liban · 31 March 2023

★★★★★ 5/5

Trustpilot

Folio London rental review

I've rented with Folio London for almost 5 years and my property manager has been Agata Sungaila.

Kristoffcherian · 13 March 2026

★★★★★ 5/5

Trustpilot

Literally all I can say is “Thank You…

Literally all I can say is “Thank You Raidah” I absolutely appreciate the time & support you Have given us during this period of moving home. Absolutely love our new space and we are super grateful on how you have guided us during this time, Thank you Raidah! :)

Yaz · 4 July 2022

★★★★★ 5/5

Trustpilot

Folio London are well organized and…

Folio London are well organized and experienced. They were and are timely, responsive and efficient. My experience with Hussain Kothia was effortless, smooth sailing and straight forward. I definitely recommend them as their service is superb. Special thanks to Hussain Kothia for his excellent work and service. Keep up the great work!

Linda · 1 February 2022

★★★★★ 5/5

Trustpilot

Super smooth move in process

Raidah Jooma was super efficient and great at helping me to secure a studio flat in Royal Wharf. I just want to thank Raidah for making the process so easy and stress free! It was the smoothest moving in process I've had with an estate agent. Thanks again Raidah, definitely recommend Folio London.

Victoria · 2 December 2021

★★★★★ 1/5

Trustpilot

Worst tenancy experience

The worst experience of my life till date. We stayed in folio apartment for almost 2 years. We got the professional cleaning done but still they deducted 700 pounds from deposit. There was no damage to the house and minor structural settlement cracks for which they are deducting the deposit. We would never recommend again this to anyone. We found the behaviour unethical and unreasonable.

Satyam · 16 November 2023

★★★★★ 5/5

Trustpilot

Wonderful experience with Folio London!

My experience with Folio London has been excellent. Raidah Jooma (my agent) was extremely professional, helpful, open, transparent and reliable throughout the whole process. Raidah kept me updated about available appointments and always promptly informed me as soon as a new one came on the market. Folio London is highly recommended!! Thanks, Raidah!

Ayesha · 19 November 2021

★★★★★ 5/5

Trustpilot

Smooth relocation thanks to Regan

After showing some interest in a unit, Regan got back at me to help me get started with the application process. Regan was extremely responsive and helpful throughout the entire application process, including the background checks that weren't so straight forward as I was moving from abroad and doing it all remotely.

Arnaud · 10 January 2022

★★★★★ 5/5

Trustpilot

Charlie - Folio

From start to finish, Charlie was incredibly helpful, trying his best to make the processes smooth and stress free. Highly professional, but also friendly and kind, making the entire process feel much more personal and comfortable.

Jing · 19 March 2025

★★★★★ 5/5

Trustpilot

You can't go wrong with Folio

You can't go wrong with Folio. From the lettings team (Wesley was superb in helping me find a new flat) to the property managers (Ella and Alice), Folio indeed looks after their clients. It is my second property in over four years, and I've never had a single issue that wasn't resolved quickly and professionally. I highly recommend it.

Universal · 17 July 2020

★★★★★ 5/5

Trustpilot

Highly Recommend Charlie Morton at Folio

I had a fantastic experience with Charlie Morton at Folio. His professionalism and exceptional service made the entire process smooth and stress-free. Charlie promptly addressed all my questions, maintained clear and friendly communication, and went above and beyond to make sure I secured my ideal place. I highly recommend Charlie and Folio to anyone looking for a new home.Thank you, Charlie!

Syeda · 17 January 2024

★★★★★ 5/5

Trustpilot

Mark Hanley - exceptional service, exceptional person.

I would like to commend Mark Hanley for his consistently high standard of service as Property Management Executive.

Andrew · 18 February 2026

★★★★★ 5/5

Trustpilot

Porter's Edge Great service

I moved to Porter's Edge a couple of months ago and have received great service from day one.From the referencing, concierge service, and overall management. Their communication has been open. And they've been very efficient in ensuring the property is well maintained.Special thanks to Tonte for his professionalism and keenness to ensure we remain a happy community. Much appreciated

ABY · 9 March 2020

★★★★★ 5/5

Trustpilot

Charlie was really great as an agent

Charlie and Karolina were really great as agents. They helped me secure my first apartment in London 😊: they were very patient and made sure to speak with the owner to keep it on hold for me when I couldn’t pay on time. They were both also great with me moving in, they supplied all the info needed just in time and were always willing to help with any issues whilst moving in.

Kamogelo · 23 February 2023

★★★★★ 5/5

Trustpilot

Charlie Morton has been extremely…

Charlie Morton has been extremely helpful with our move. Thanks so much, Charlie!

Meyer · 27 October 2024

★★★★★ 5/5

Trustpilot

Reliable, efficient and great communication

We met Matt in October when we were viewing a few properties in City Park West. He was welcoming and friendly, answering all of our questions and went out of his way to help us find the right apartment for us, even staying in touch through WhatsApp up until we were moved in. Thanks Matt :)

Hollie · 15 December 2020

★★★★★ 5/5

Trustpilot

Quick and smooth process

Francis and Kornelia were both very helpful in helping securing the flat with a very quick and smooth process!

Walla · 15 July 2024

★★★★★ 5/5

Trustpilot

5 Star for Tom

I highly recommend Francis “Tom” for his outstanding service in processing my flat application. From the initial stage through the completion of the process, his professionalism and efficiency were truly commendable. His prompt communication and willingness to address all my queries promptly made the entire experience smooth and stress-free. I wouldn't hesitate to seek his assistance again in the future! Thanks Tom!!

Elvan · 5 December 2023

★★★★★ 5/5

Trustpilot

Just moved to London and I was looking…

Just moved to London and I was looking for somewhere to rent, came across Francis at Folio and the experience couldn’t have been better. He was able to find me what I was looking for within my budget! And he was so friendly and helpful! Moving to a new place, let alone London is very daunting so I was delighted to have someone help!

Theresa · 19 October 2023

★★★★★ 5/5

Trustpilot

Raidah is very helpful in terms of…

Raidah is very helpful in terms of helping me find a home in Halo.

Alison · 1 October 2024