Folio London reviews

★★★★★ 5/5

Trustpilot

Thanks Matt

Having been a Folio tenant now for three years, we recently moved flats within the same development and Matt was a great help in (a finding a new flat to meet our needs and (b helping us secure it as seamlessly as possible, being very responsive to messages and helping with any requests. Thanks Matt!

Will · 11 January 2021

★★★★★ 4/5

Trustpilot

Regan has been very helpful from start…

Regan has been very helpful from start to finish in the letting process. He has been very responsive to all my queries and explained very cleary the entire process. His help has been greatly appreciated. Thanks so much for your professsionalism and for making this entire process very simple and easy, I'm glad to meet you

MR · 30 September 2020

★★★★★ 5/5

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Charlie is really nice and he is really…

Charlie is really nice and he is really responsible. It is a great experience for renting a apartment.

Ying · 22 July 2024

★★★★★ 5/5

Trustpilot

Great!

Regan our letting negotiation was an absolute pleasure to work with. He made the process of moving so easy and was available for any questions we had throughout our process. Regan made sure the process was stress free and we where kept well informed. We felt well looked after and would definitely rent via Folio again.

Raine · 15 September 2020

★★★★★ 5/5

Trustpilot

Halo Tower

Raidah Jooma has been very very helpful, and she has made the moving process smooth and easy! :)

Sara · 17 July 2024

★★★★★ 5/5

Trustpilot

Charlie Morton of Folio

Charlie Morton, a representative of Folio London-an owner of a residential development.I recently rented a flat from Folio through the assistance of Charlie. He performed as a professional and responsible person in all aspects, such as arranging and conducting viewing of flats, explaining to me all the required procedures of follow-up documents(especially for me as a first time tenant in UK). Conclusively, Charlie is enthusiastic, responsible and patient guy who can be relied on.

Chun · 15 November 2022

★★★★★ 5/5

Trustpilot

I cannot thank Ciara at Folio London…

I cannot thank Ciara at Folio London enough for all the help she has given me in securing a wonderful two bedroom house for my son and I.Not only have Folio London been very understanding to my situation, they were very flexible with me and did everything they could to help me get the property that I wanted.

Dissatisfied · 10 October 2019

★★★★★ 1/5

Trustpilot

Disproportionate Annual Rent Increase

I have been a tenant in Royal Wharf for two years, and my overall experience has been positive. I appreciate the service provided by Folio and have enjoyed my time here. They increase the rent annually, which I understand to some extent. Last year, the increase was £39 per month, and I was content with that adjustment.However, this year, I received a significant rent increase of nearly £200 per month. As an NHS nurse, this sudden increase presents a considerable financial challenge for me.In an effort to find a more reasonable solution, I contacted the renewals department and expressed my concern, particularly as I reside alone in a studio flat.Regrettably, Sandrae's response did not align with my expectations. She initially assumed I was renting a one-bedroom flat and stated that, "Unfortunately, the proposed rental is what we require for this property, and if it does not meet your affordability criteria, please ensure that you give us the 2-month notice as per the agreement terms." I clarified that I was renting a studio flat. Despite her assurance of updating her records, the rent increase remained unchanged, and she reiterated the same response: if dissatisfied, "please ensure that you give us the 2-month notice."This left me feeling unsettled and concerned about the continuity of my tenancy. It is crucial for potential tenants to be aware of the possibility of substantial rent increases and the impact it may have on long-term stays. If you plan to reside in the area for an extended period, please bare in mind this could happen to you. I hope my honest feedback helps others make informed decisions when considering staying at Royal Wharf for an extended period. Lastly, I would like to note that my experience with Sandrae stands as an exception, as I have been content with the services provided by others at Folio.Best regards,J

Jay · 14 September 2023

★★★★★ 5/5

Trustpilot

We recently rented a flat at Folio in…

We recently rented a flat at Folio in Canada Water and it has definitely been our best renting experience in London. I especially want to call out how great Karolina Madrzecka was through the letting process. She was really aware of how difficult it can be to find a flat in London and really made sure she had us in mind when the next flat was made available.

Santosh · 10 May 2023

★★★★★ 5/5

Trustpilot

Great community, nice apartment, excellent management team

Great community and nice apartment.- Easy commuteGood location: 5-10 min walk to North Acton or Willesden Junction station- Excellent management/support teamCindy Anderson is my property manager (I lived in Waldegrave Point). She always responses promptly to any repair/complain issue once raised, communicates in efficient and effective manner, and takes care every aspect of the things: definitely a 5-star manager!On the other sideThere is construction work going on around the site during the daytime.

KAIRUI · 18 November 2022

★★★★★ 5/5

Trustpilot

Smooth and Timely

I was helped by Hussain, who promptly replied to all my emails and showed me flats within my price range that met the specification I told him. He ensured everything ran smoothly and in a timely manner and I had no issues thanks to his help!

Natasha · 4 April 2022

★★★★★ 5/5

Trustpilot

I would like to mention a very kind and…

I would like to mention a very kind and helpful worker at foliolondon her name is Lerayne Nisbett, always professional, polite and sympathetic to all our needs, a real asset to the company if you ask me.Thank you Lerayne for all your help

Tony · 18 August 2022

★★★★★ 2/5

Trustpilot

Nice apartments, not so nice team

Incredibly slow in all managerial processes. My friend and I had an apartment and we’re ready to pay 6 months up front immediately. With the apartment being on the market and empty it took a full month before any progress was made. As a side note I was already living in the same building and wanted to move furniture to the new apartment which was empty at the time (4 days between move-out and move-in). They did nothing to accommodate. Instead I left parts of furniture (desk and tv) in my old apartment with notes to say they could be placed in the basement if they were distracting in preparation for new tenants. Instead they threw away the furniture and charged £500 of the security deposit + we had to stay in an Airbnb during the 4 day period even though the apartment we had rented was already paid for, empty, and ready for us. The friction for why we weren’t able to get there on time was due to them being slow communicating. It would take days to hear back and would often have to send out reminders for them to even see messages. Cindy comes across as the least service minded person I’ve ever come across. Very entitled and derogatory over email. We had a 1 hour delay during our move-in day due to a traffick incident we got stuck in (van carrying furniture). So, we called her up to let her know an hour in advance. She said it was not okay and that she went out her way to be there at our arrival. It was fair enough that we were late and that she could hand in the keys to the concierge. However, the tone of voice in her response was highly inappropriate. The only good take away is that we got the apartment we wanted and haven’t had toe deal with the team since the move in.

Eirik · 16 August 2023

★★★★★ 1/5

Trustpilot

The worst

Please do not trade with them: We had a broken pipe followed by black fungus for 3 months, have been ignored 3 months before we decided to beak our contract. In all occasions the issue has been pushed or ignored, our health got bad linked to the fungus, we had to live in winter with windrows opened and could not use a big part of our flat, and they refused to give us a correct compensation (they proposed 200!). To this date, we are still waiting for it. Some other tenants had to wait 1 month to get an answer to be able to leave their place. Folio is definitely the worst real estate company you could go for

Lauriane · 13 August 2023

★★★★★ 5/5

Trustpilot

Folio is highly recommended

Folio is amazing! The flat is perfect, almost everything is available! And of Folio’s team, Karolina is the best! She helped us a lot and was there whenever we wanted anything, just to support and solve any issues, promptly!

Dr · 12 January 2023

★★★★★ 5/5

Trustpilot

I have been renting with Folio for…

I have been renting with Folio for around 2 years and now I had to move out to a new flat. Both my property manager Gina and the lettings negotiator Wesley at Royal Wharf were super helpful and made the whole process easy and smooth. Very happy with how it all went.

Ivan · 2 March 2021

★★★★★ 4/5

Trustpilot

My contact at Folio was amazing

My contact at Folio was amazing. Wes was extremely helpful and wonderful. He made the process of moving effortless. He went above and beyond with all the queries in put to him, and he was at hand when things weren't adding up. Extremely helpful.And because of his help I'd recommend Folio.

Michelle · 12 May 2021

★★★★★ 1/5

Trustpilot

Folio keeps breaking the law and ignoring us.

Folio failed to protect our deposits correctly, which is a violation of UK civil law. Our property manager, Sharon Taylor, ignored any attempt to warn her about it and also suppressed any attempt to file a complaint with her line manager. She ignores her tenants for several months at a time. Disgusting and shameful behaviour. We have everything backed up by email chains as hard evidence.Edit: Folio tried to remove this review but I had the evidence to back it up. Folio's response below does not acknowledge how long Sharon ignored us for and how the deposits were protected but listed under the incorrect tenants. They already know as they have been informed multiple times. Awful behaviour.

Waseem · 7 August 2023

★★★★★ 5/5

Trustpilot

Straightforward, great service

Straightforward, great service - I was working with Wes from Folio to secure our new flat, whilst living overseas. The process was so much easier than I imagined. Wes was super responsive to all my queries (even on a 12hr time difference) and always kept in touch. Can’t wait to move in.

Georgia · 17 February 2021

★★★★★ 5/5

Trustpilot

Great experience!

Working with Francis at Folio London made, what would usually be a stressful experience, an easy and excitable experience. His knowledge of the market and consistent, thorough communication ensured I was continually kept in the loop. He was easily contactable and answer all my questions quickly. Would recommend working with Francis and the team to anyone looking for property in London!

Laura · 11 October 2023

★★★★★ 5/5

Trustpilot

Folio London

I had a very professional and easy time dealing with Folio London and Hussain Kothia was very helpful. He has made the process of securing and beginning our tenancy completely stress free and has been at the end of the phone and email whenever I have needed.

Oakley · 14 December 2021

★★★★★ 5/5

Trustpilot

Kornelia was very good and professional…

Kornelia was very good and professional Showed up on time and was very helpful

Saim · 2 August 2024

★★★★★ 1/5

Trustpilot

Do not recommend this company at all

Do not recommend this company at all. We moved out 2 months ago and still not received the money we are owed from our deposit and also there are areas on our account which we have not received. We have been trying to email our contact for a month with no reply. Called the office and no one else was able to help as apparently they all deal with their own properties and apparently no one covers anyone else's work whilst they are gone.They are super friendly when you are moving in, moving out not so much.Never using Folio again!

Ria · 27 June 2023

★★★★★ 5/5

Trustpilot

Wesley has been epic to deal with :-)

I would like to say a massive thank you to Wesley who has been a breath of fresh air to deal with, very professional, always followed up and stuck to his word!I honestly couldn’t recommend him highly enough!My name is Dominic (Josh)

Josh · 28 June 2022