Trusted Agent profile · London
★★★★★
931 reviews across 1 platform
Dawes Street, London, SE17 2GR
Folio's office in London, at Dawes Street, is rated 4.5 out of 5 across 931 reviews on 1 platform.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotBest agency ever!
We have the chance to view few flat in Sterling Place with Regan, he was super helpful and detailed about any information and question. We are super happy to found this flat. And I'll recommend this agency.
Hi Caterina, A lovely review! Thanks for taking time out of your day to write this and hope many other people get to read it :) Have a lovely day, Folio Marketing Team.
5/5
TrustpilotGreat service!
Great service!I’d like to thank our property manager (Cockerell Apartments) Cindy Anderson who’s always there to take care of any repairs or other inquiries since we moved here 3 years ago, she is patient, quick in her response and has amazing follow up .. l and my family are so grateful for her and wish her all the best.
1/5
TrustpilotFolio absoloute $H!+
folio! where do i start probably the worst landlords i have ever had or had to deal with i live in Waldegrave point in nw10 over 25 people within the building have had huge problems with them which has resulted in court cases etc i do not have enough space to write all the problems i have had with them
5/5
TrustpilotWe rented from Folio for over two…
We rented from Folio for over two years. We were happy with the service provided. When we had a problem, Folio responded well.Sometimes Folio staff have been somewhat slow in responding to us, so that part has room for improvement
Good Afternoon, Thanks for writing this review. Feedback from both existing and former tenants is really useful to us, so we're really grateful. We're pleased to hear that you are satisfied with the service that you received. We'd really appreciate it if you could email us with examples of how we were slow in responding to you, so we can keep improving our service! Our email address is marketing@foliolondon.co.uk. Thanks, Folio Marketing Team.
5/5
TrustpilotFriendly and professional staff
Rented a flat from Folio within a week. Prompt and professional reply from staff, Wes. Very quick reference check process and also purchasing a new dining table per our request before we move in! Overall a great leasing experience in London.
Good Afternoon! Thanks for leaving us this review. Feedback like this really helps us! Have a nice day, Folio Marketing Team.
5/5
TrustpilotJust moved into a flat managed by…
Just moved into a flat managed by Folio. Regan helped us through all the process and I just want to thank him for all the patience and professionalism shown during the whole process.
Hi Rodica, Thanks for leaving this review and we're sure Regan will be very grateful of your kind words. Pleased to hear that you're also happy with the service. Folio Marketing Team.
1/5
TrustpilotAvoid this estate agents
Avoid this estate agents, I made an enquiry online, they called me back I spoke to the rudest most aggressive person, continually spoke over me, did not listed and had a very poor understanding of customer service! You know who you are! AVOID
4/5
TrustpilotReliable housing officer.
I have been a Folio tenant for years. My issues are resolved quickly through my housing officer Lorraine who has managed the area quite well unlike previous officers who didn't last long.
Hi Ruth, Thank you for taking time to leave this review on Trustpilot. We hope you have a lovely day, Folio Marketing Team.
5/5
TrustpilotI moved into a folio apartment recently…
I moved into a folio apartment recently and Radiah, an agent with Folio was very helpful through out the entire process. She was really responsive, and was able to provide very quick answers and solutions to making moving seamless! The development is also really good!
5/5
TrustpilotVery good experience
Very good experience! Kept updated throughout the process by Wesley who has been extremely helpful and quick to answer any queries - always at the end of the phone when needed! Could not fault the process.
Hi Will, Thanks for the review. We're pleased to hear that the service you received was satisfactory and the process was smooth. Have a lovely day, Folio Marketing Team.
5/5
TrustpilotResponsiveness and effectiveness
The agent was responsive through the whole process until renting. She provided me with alternative solutions when problems arose and was trustworthy.
Hi there, thanks for your review! We are glad you have had a positive experience with us. Thanks, Folio Marketing Team
5/5
TrustpilotNabil provided excellent service
Nabil provided excellent service, from viewing the apartment to going the extra mile to get our paperwork sorted quickly. He was also ready to assist and was extremely patient with us to ensure sufficient support to answer all questions and uncertainties in the letting process.
5/5
TrustpilotBig up Raidah!
Moving in is always a stressful time but Raidah from folio made our move in stress free! She helped with all the questions we had and really went above and beyond!
Hi Stevie, Thanks for this review. Really pleasing to read online feedback like this. Have a lovely day, Folio Marketing Team.
5/5
TrustpilotGreat, efficient service
We had a lovely experience with our agent Raidah Jooma, we got quick responses and direct answers, setting everything up was very easy and efficiently done. - Martin
Hi Martin, Thanks for the lovely review! Hope you enjoy the rest of the day. Thanks, Folio Marketing Team.
5/5
TrustpilotI had a great experience at Folio…
I had a great experience at Folio London, particularly working with the agent Charlie Morton. They have been really helpful throughout the tenancy process and made everything smooth and easy. I would highly recommend their services to anyone looking for a hassle -free renting experience.
4/5
TrustpilotSuccess through advertsity
This has been a difficult year all round but even through this, although, on occasion, taking a little longer than desired, all queries dealt with and resolved satisfactorily, thanks to the professional team at Folio.
Hi Ruth, Many thanks for taking time to write this 4 star review. We really appreciate it. Have a nice day, Folio Marketing Team.
5/5
TrustpilotCindy
Cindy - point of contact for Sawbridgeworth court.Living at the property for a year now, any problems or questions we have had Cindy has always been prompt and professional in getting things sorted for us.
Hi Lucy, Many thanks for this review! Have a great day, Folio Marketing Team.
5/5
TrustpilotWe highly appreciate Regan's effort to…
We highly appreciate Regan's effort to help us move in into the property given the short window. He still help us as well and acccomodates our queries after now that we've moved in.
Hello! Many thanks for this review! Regan will be very grateful. We hope you have a fantastic week :) Thanks, Folio Marketing Team.
5/5
TrustpilotAmazing work experience
Our agent was Charlie Morton. He was extremely professional and helpful. He understood our requirements and provided assistance throughout the entire process. He was able to find us the perfect house and we are extremely grateful to him
5/5
TrustpilotReally great service
Really great rapid customer service, which was very helpful. The whole process went really fast, there is help along the way at all points from before viewing the house, through the whole referencing process, with moving in. A very professional and thorough company
4/5
TrustpilotDoes resolve matters amicably.
Most issues now resolved, still a good company to deal with. Many thanks all for your understanding.Warmest regardsPaul
5/5
TrustpilotWonderful experience with Raidah.
Wonderful experience with Raidah.She was extremely helpful from the moment I contacted her until after I moved in. Thank you very much; I would recommend Folio and Raidah to anyone contemplating about using their services.
5/5
TrustpilotOur agent understood our requirements…
Our agent understood our requirements and took time and put in effort to show all available flats that would meet our needs. This helped up find the best fit for ourselves. She was very responsive right from the first communication.
5/5
Trustpilot10/10 service from Charlie!
Charlie Morton at Folio was very helpful! He communicated effectively from the beginning from the viewing to the signing of the tenancy. Very happy and excited to be renting with Folio
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Folio's London office has 931 reviews across 1 platform: 931 on Trustpilot.
Folio London is rated 4.5 out of 5 across all 931 reviews.
Folio London, Dawes Street, London, SE17 2GR.
