5/5
TrustpilotMoving Flats
Nabil was very helpful with our moving process. He’s a very good lettings Negotiator!
Trusted Agent profile · London
Folio London reviews
★★★★★
936 reviews across 1 platform
Dawes Street, London, SE17 2GR
Folio's office in London, at Dawes Street, is rated 4.5 out of 5 across 936 reviews on 1 platform.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotCharlie was very helpful and always…
Charlie was very helpful and always open to answering all questions. He was efficient and explained everything in depth. Top Lad
5/5
TrustpilotWonderful service from amy
Agent replied · 22 December 2024
Thank you for the positive review!
1/5
TrustpilotThe worse agency I have ever rented…
The worse agency I have ever rented flat from. Very slow response for calls and emails (sometimes took 2-3 weeks for simple electrical repairs or washing machine repair). Bad customer service. We have never received back our deposit back. No response for emails, calls. No way to contact
Agent replied · 13 June 2024
Good Morning, We're very disappointed to read this review. Definitely not the level of service we want our residents to receive. Can you email us with your address that you lived at, so we can chase up your deposit? Thanks, Folio Marketing Team.
5/5
TrustpilotThank you Folio london and team for…
Thank you Folio london and team for finding me a good place special thanks to Raidah.
2/5
TrustpilotConstantly poor communication
Constantly poor communication with tenants. Never replying to messages left. Never doing what they said they would do. Often sending payment demands with no reference as to what it is for. Repeatedly chasing for monies no longer due. I suspect very poor record keeping which is a real concern.
Agent replied · 13 June 2024
Hi Simon, We're sorry to hear this. We'd like you to elaborate on these issues that you have experienced with us. Please email your address along with your issues to marketing@foliolondon.co.uk so we can take a look at this as a matter of urgency. Thanks, Folio Marketing Team.
5/5
TrustpilotI just had the best experience with…
I just had the best experience with [Agency Name]! From start to finish, their team was incredibly professional and super friendly. They made the whole renting process so smooth and stress-free. They were always there to answer my questions and handle any issues quickly.
5/5
TrustpilotHelpful agent made the process a breeze…
My agent (Raidah) was super helpful right from the start, from arranging the viewings to finalizing the contract to assisting us with all admin bits until the move in date she was very thorough, responsive and very proactive with the communication. Made the move hassle free and have loved moving here at Stratford Halo (Opal Court)
5/5
TrustpilotFriendly and helpful agents
I had such an easy experience with Folio. Charlie, the estate agent who helped me, was extremely helpful and diligent, and was more than happy to answer any queries I had. He was able to put a good word for me with my application and was on call throughout the entire referencing process. I was really nervous about renting my first property, but it sailed through like a breeze.
1/5
TrustpilotCarppiest place to live
Carppiest place to live. My relative came to visit me for 45 minutes. They parked the car outside the disable bay with the blue badge and yet they got a fine. What F going on here. Even disable in disable bay cannot park.
Agent replied · 13 June 2024
Good Morning, We're disappointed to hear this and are sorry you feel this way. We have informed your Property Manager. Thanks, Folio Marketing Team.
5/5
TrustpilotGreat Experience & Super Smooth Process
Overall, the experience was amazing with Folio! The agent from Folio (Raidah Jooma and Hussain Kothia) was great. She made sure I have all the available information about the apartment, was really quick to reply and answered each and every question I had. She made the process super smooth for me and I totally loved it. Great work and great team!Thank you, Folio and Raidah & Hussain!Best,Pranjul
5/5
Trustpilot10/10 experience
We have been moved in for almost a month now, and everyone has been great.Raidah helped us from applying to the move in date. She was very efficient, polite and helpful throughout the entire process and we felt very fortunate to have someone as great as Raidah look after the moving in process. Wouldn’t change anything.
5/5
TrustpilotKarolina was really helpful and kind
Karolina was really helpful and kind, she replied me in a super efficient way, nice experience overall.
5/5
TrustpilotVery communicative and made the process…
Very communicative and made the process seamless and easy
Agent replied · 24 August 2024
Thank you for your feedback, we appreciate your positive review!
5/5
TrustpilotI had initially viewed a flat that i…
I had initially viewed a flat that i really loved but unfortunately it got taken before i could secure it. Wes from Folio promised he would find me something by end of business day and he didn’t fail to deliver. Amazing customer service and brilliant consultants strongly reccomend
Agent replied · 13 June 2024
Hi RJ, Glad you found somewhere in the end. Thanks for the review! Folio Marketing Team.
4/5
TrustpilotWe recently moved into the development…
We recently moved into the development Opal Court by Folio. Super great move in experience and after sales support by Raidah & Amiee. Overall the flats and the development itself are really good. Sometimes the cladding work can be noisy if they are working near the flat but other than that we are very satisfied.
1/5
TrustpilotCancelled a property viewing 2 hours…
Cancelled a property viewing 2 hours before viewing... I already travelled to the area in preparation and took a day off for it. Really annoyed since they require 24 hours notice to book things yet expect customers to just be okay 2 hours before.
Agent replied · 13 June 2024
Hi Mizu, We're very disappointed to read this review. Please email us marketing@foliolondon.co.uk so we can look further into this for you or arrange another viewing? Thanks, Folio Marketing Team.
5/5
TrustpilotAgata from Folio London has literally…
Agata from Folio London has literally been the best landlord/agency I could ever asked for! Always ready to help you with everything and super quick with her replies. Couldn’t recommend her more!
Agent replied · 13 June 2024
Hi Siliva, thanks for leaving us your review! we are happy you've had a positive experience with us. Thanks, Folio Marketing Team
1/5
TrustpilotI called them in regards with a flat…
I called them in regards with a flat and a very bored guy answered and when I stated the moving date I would prefer they hang up. I tried calling back 3 times but no one would answer. Way to go Folio, very unprofessional.
Agent replied · 13 June 2024
Hi Alex, We're sorry and very disappointed to read this. Please email us marketing@foliolondon.co.uk and we will look into this for you. Thanks, Folio Marketing Team.
5/5
TrustpilotCharlie was very friendly
Charlie was very friendly, responsive and assisted with the entire process.Thanks Charlie
4/5
TrustpilotFolio were fast and effective
Folio were fast and effective when it came to arranging our tenancy agreement and preparations for our move. We would definitely recommend! Raidah Jooma our estate agent did a great job in accommodating us, keeping us updated regularly throughout the process.
Agent replied · 13 June 2024
Hi Meena, Thanks a lot for this review. We really appreciate it! Folio Marketing Team.
5/5
TrustpilotFrancis was great
Francis was extremely helpful and efficient.
5/5
TrustpilotCharlie’s was very polite n respectful…
Charlie’s was very polite n respectful n worked with us very professional ,from viewing the property till the end. His communication skills was very good by updating me on how far d referencing was going n all questions we asked were answered properly.I had a very excellent experience with him would recommend him for a five star to anyone,
5/5
TrustpilotExcellent Experience
We have been renting for 2 years with Folio London and our experience has been excellent. Anytime we required assistance Lerayne Nisbett (our letting agent) has promptly replied and solve any issue. With Folio London we really feel safe and secure in our house. Yohabel & Abiola
Agent replied · 13 June 2024
Hi Yohabel, We're pleased to hear that you're enjoying renting with us and that Lerayne is providing the service that you need. Thanks! Folio Marketing Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Folio London
How many reviews does Folio London have?
Folio's London office has 936 reviews across 1 platform: 936 on Trustpilot.
What is Folio London's rating?
Folio London is rated 4.5 out of 5 across all 936 reviews.
Where is Folio's London office?
Folio London, Dawes Street, London, SE17 2GR.
