5/5
TrustpilotGood service
Was able to move in fast, flat was prepared and clean. Raidah Jooma was very helpful!
Trusted Agent profile · London
Folio London reviews
★★★★★
936 reviews across 1 platform
Dawes Street, London, SE17 2GR
Folio's office in London, at Dawes Street, is rated 4.5 out of 5 across 936 reviews on 1 platform.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
Trustpilotthe service was sooo good
the service was sooo good! Raidah was so helpful and made the process quick and easy!
5/5
TrustpilotWe really enjoyed our stay with folio…
We really enjoyed our stay with folio at oakland location for 1 year. Apart from few hiccups, everything went really well. We really appreciate Cindy for her proactive approach.
Agent replied · 13 June 2024
Hi there, thank you for leaving your review. We are happy to hear you enjoyed your time with Folio London!
3/5
TrustpilotRaidha was really helpful
Raidha was really helpful. Just facing some new issues at home everyday.
5/5
TrustpilotWaldegrave Point - Folio
I moved into the complex earlier this year, few problems were expected as it is a new built. However, the team has been great in resolving the issues. The property manager Cindy has always been approachable and helpful since the beginning. I just renewed my tenancy for another year and I must say Cindy's assistance made the whole process a lot more easier.
5/5
TrustpilotRaidah made the pre-move process seamless
Raidah really helped us find and secure our flat in New Garden Quarter! Raidah expedited the contracts process and organised the viewing within a couple days - this really helped remove any stress from the process.Thank you!
Agent replied · 13 June 2024
Hi Liam, We're really pleased to read this! Glad to hear that Raidah made the process so easy for you. Thanks, Folio Marketing Team.
5/5
TrustpilotI had Hussain help me and he was…
I had Hussain help me and he was amazing! The process was very quick and efficient. He was also very quick with responses as well! Great experience all round
Agent replied · 13 June 2024
Hi Camilla, thanks for leaving us your review! we are happy you've had a positive experience with us and found the process efficient. Thanks, Folio Marketing Team
5/5
TrustpilotTruly had the loveliest experience with…
Truly had the loveliest experience with Wes! He really helped me get my cactus the home I wanted! Everything just the way I liked it (abs I was a fussy one) lol! Thank you Folio!
Agent replied · 13 June 2024
Hi Shani, Thanks so much for leaving this review. We really like hearing from those that have just moved and are settling in. We hope it's all gone well for you. Have a lovely day, Folio Marketing Team.
5/5
TrustpilotGreat
I had to move in within a week of my first conversation with Hussain, the lettings negotiator, and I was very pleased with how smooth and quick all the paperwork was completed. Overall very happy with the whole process.
Agent replied · 13 June 2024
Hi Pablo, Thanks ever so much for sharing your experience with us online. We're pleased to hear that Hussain made the process satisfactory, smooth and quick. Have a lovely day, Folio Marketing Team.
5/5
TrustpilotA big thank you to lerayne Nisbet for…
A big thank you to lerayne Nisbet for your help and support regarding our home in Achilles close. Always prompt to get back to us and sort any issues we've had. Keep up the good work. Merry Christmas!
Agent replied · 13 June 2024
Hi John, Thanks for writing this review. We really appreciate it and it helps us ever so much :) Folio Marketing Team.
5/5
TrustpilotGreat service! Very satisfied!!!!
I really want to Thank the Appliances Trader white goods contractor team and my housing officer Cindy Anderson for Great and quick service!!!! Im really greatfull for fixing oven and changing hob plate for brand new I'm very satisfied!!! Thank you very much!!!Katarzyna
Agent replied · 13 June 2024
Hi Katazyna, Thanks for writing us this review and sharing your experience. Thanks, Folio Marketing Team.
5/5
TrustpilotKarolina has helped us to find our…
Karolina has helped us to find our perfect flat and made the lettings process smooth and stress-free,she was always avialble to answer all our questions. I had an amazing expirience with Folio and Karolina - highly recommend their services. Thanks again for all your help!
1/5
TrustpilotAVOID ESTATE AGENTS FOLIO DEAD!
Was living in peto apartment the shittest ESTATE agents ever! Poor communication dont answer the phone dont respond to emails all of them a bunch of nob heads please avoid they do not give your deposit back hope they go out of bussiness!
Agent replied · 13 June 2024
Hello, We're sorry to hear that you're not satisfied with the service you've received with us. Please be mindful of the language that you use on these platforms though! Folio Marketing Team.
5/5
TrustpilotMove in was a great experience
Move in was a great experience. I was t sure how to use some of the appliances so it would’ve been helpful to have a info sheet of how to switch on the appliances (didn’t realize it was in the fridge).
Agent replied · 13 June 2024
Hi Brittany, Great to hear from you and thanks for the helpful feedback. Have a wonderful day, Folio Marketing Team.
1/5
TrustpilotI wouldn’t recommend renting with…
I wouldn’t recommend renting with folio. Very poor materials inside the flats (people getting locked in their own bathrooms, balcony doors shattering etc), extremely slow response rates (was without hot water for almost 3 months) and they do not take care of their tenants.
Agent replied · 13 June 2024
Good Afternoon. We’re sorry you feel this way. Please could you email us marketing@foliolondon.co.uk with more details so we can assist you? Thanks, Folio Marketing Team.
1/5
Trustpilotridiculous customer service.
ridiculous customer service.I was on the phone with the manager of folio London about a washing machine problem and he shut the phone in my face because his working hours were over.Terrible
Agent replied · 13 June 2024
Hi Lu, We're disappointed to read this. Please could you send an email with your address to marketing@foliolondon.co.uk so we can look into this for you? Thanks, Folio Marketing Team.
5/5
TrustpilotRegan
Regan , our agent was very professional and helpful! He explained and showed us everything and was there all the time for us in case we need something.We are very happy with the service and flat we moved in !
Agent replied · 13 June 2024
Hello, This is great to hear and many thanks for taking time out to write this review! We love hearing that we are doing our job right and putting a smile on people's faces. Have a lovely day! Folio Marketing Team.
5/5
TrustpilotI had a positive experience with my…
I had a positive experience with my renting agency especially Mr.Hussain.They were prompt in addressing issues, transparent about terms, and maintained clear communication throughout the lease. The property was well-maintained, and any maintenance requests were promptly handled. Overall, a hassle-free and enjoyable renting experience.
5/5
TrustpilotIt was a pleasure to work with Karolina…
It was a pleasure to work with Karolina Madrzecka, Lettings Negotiator. She took care of us and treated us like a family members not just clients. Our case was not easy but she helped us to find decision to rent a property that we dreamed of. Always in touch and helpful even after business hours. Great respect and recommendations.
4/5
TrustpilotQuick and smooth move in!
Quick and smooth move in process right from the viewing to when we got our keys. Very organised and helpful team at Folio! Hussain from Folio was particularly good at following up with all our queries!
Agent replied · 13 June 2024
Hi Azka, Thanks for providing this feedback :) We appreciate it. Have a lovely day, Folio Marketing Team.
5/5
TrustpilotGreat First Experience
I went with Folio London for the first time and received excellent customer service from the agent, Wesley. Any issues were sorted out quickly and was a smooth process. Highly recommend using Folio London.
Agent replied · 13 June 2024
Hi Ryan, Thanks ever so much for the kind review. Pleased to hear that Wes made the process so easy for you. Thanks, Folio Marketing Team.
5/5
TrustpilotRaidah is a champion
Raidah was a big help for this and all process went super smoth!
5/5
TrustpilotI rented in Chelmsford with Folio for…
I rented in Chelmsford with Folio for 12 months in total. It was an easy and trouble free experience. If I needed any help I could easy message Agata on the property management team and she would sort it out quickly.
5/5
TrustpilotSuperb 5* renting experience in London
Smooth and professional service from Folio and our Lettings Negotiator Hussain. Superb customer service and great selection of appartments, some real gems with Folio are on the market. 5* experience all throughout. Thank you.
Agent replied · 13 June 2024
Good Afternoon, Thanks for leaving this review. It's great to hear from our renters and we really appreciate you sharing the love online! Have a great day, Folio Marketing Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Folio London
How many reviews does Folio London have?
Folio's London office has 936 reviews across 1 platform: 936 on Trustpilot.
What is Folio London's rating?
Folio London is rated 4.5 out of 5 across all 936 reviews.
Where is Folio's London office?
Folio London, Dawes Street, London, SE17 2GR.
