Trusted Agent profile · London
★★★★★
937 reviews across 1 platform
Dawes Street, London, SE17 2GR
Folio's office in London, at Dawes Street, is rated 4.5 out of 5 across 937 reviews on 1 platform.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotReally great service
Really great rapid customer service, which was very helpful. The whole process went really fast, there is help along the way at all points from before viewing the house, through the whole referencing process, with moving in. A very professional and thorough company
4/5
TrustpilotDoes resolve matters amicably.
Most issues now resolved, still a good company to deal with. Many thanks all for your understanding.Warmest regardsPaul
5/5
TrustpilotWonderful experience with Raidah.
Wonderful experience with Raidah.She was extremely helpful from the moment I contacted her until after I moved in. Thank you very much; I would recommend Folio and Raidah to anyone contemplating about using their services.
1/5
TrustpilotOne of the worst companies I've ever…
One of the worst companies I've ever had the displeasure of being involved with. A lot of reviews have clearly been written by employees. Deeply, deeply appauled by the lack of service Folio provide.
Hi George, We’re sorry you feel this way. Please could you email us marketing@foliolondon.co.uk with more details so we can assist you? Thanks, Folio Marketing Team.
5/5
TrustpilotOur agent understood our requirements…
Our agent understood our requirements and took time and put in effort to show all available flats that would meet our needs. This helped up find the best fit for ourselves. She was very responsive right from the first communication.
5/5
Trustpilot10/10 service from Charlie!
Charlie Morton at Folio was very helpful! He communicated effectively from the beginning from the viewing to the signing of the tenancy. Very happy and excited to be renting with Folio
5/5
TrustpilotHousing Manager
I recently spoke to my housing manager Leraye and told her if some repairs, she was straight on the case and the repairs where completed in a very short space of time.
Hello, Thanks for this kind review. We hope you have a lovely Christmas :) Thanks, Folio Marketing Team.
5/5
TrustpilotExcellent experience
helpful, kind, vary patient and flexible. I got a beautiful clean apartment. I can recommend it to everyone
Hi there, thanks for your review! We are glad you have had a positive experience with us. Thanks, Folio Marketing Team
5/5
TrustpilotVery helpful and efficient
Very helpful and efficient. Spetial thanks to my lettings nagotiator Raihad Jooma.
Hi there, thank you for leaving this review. we are very happy that you've found our service satisfactory!
5/5
TrustpilotBest lettings negotiator
We had Charlie Morton as our lettings negotiator and he was absolutely amazing. Nothing was too much for him and he kept in contact throughout the whole process.I haven't had the best experiences with folio in the past , but Charlie more than made up for it !
5/5
TrustpilotGreat experience
Great experience. The referencing was super smooth, easy to do from the phone and fast. Regan, our agent, was professional, efficient, patient and very kind. We definitely recommend them.
Hi Anya, Thanks so much for the review. We are pleased to hear that Regan is providing a service that's more than satisfactory! Have a love day, Folio Marketing Team.
5/5
Trustpilot3 great years there
Lived there for a little over 3 years. Great place to live, modern, well located, and we had a great view from our floor. The concierge and management team are also very good and helpful.
5/5
TrustpilotGetting a flat with Folio
Karolina Mardzecka, a big thank you for the help with the onboarding. It was seamless and easy!
Hi Petru, thank you for leaving a positive review for our agent Karolina. We are happy to hear the service she provided met your requirements. Thanks, Folio Marketing Team
5/5
TrustpilotAccessibility
As people who have just moved in UK, we were not familiar what to do when renting a house but our agent (Charlie) was very accessible all the time and made the process for us as easy as he can.
5/5
Trustpilotthanks
Overall, we're super happy with the service we've had from Folio. Our account managers over the years, most recently Cindy, have been incredibly helpful and responsive.
Good Morning, Thanks ever so much for providing us with some positive feedback. It's so nice to hear from long-term renters! Have a lovely day, Folio Marketing Team.
1/5
TrustpilotThieves
Absolutely awful company just they think of how to take your money costumer service is disgusting please please avoid this company never never rent from this company they are thieves don’t do the mistake we did please be careful.
5/5
TrustpilotExcellent experience!
Excellent property with a very high spec and a very professional and helpful staff. Thanks a ton Cindy (property manager) for all your help and support throughout our stay.
Hi Somil, We're pleased to hear that The Team were super-helpful! Glad to hear you're happy with the service we provide. Have a lovely day, Folio Marketing Team.
5/5
TrustpilotWe are current tenants with Folio
We are current tenants with Folio, moving to a larger place. Charlie helped get us the place we wanted, and quickly! He communicated well throughout and made the process much easier for our family. Happy to be staying with Folio!
5/5
TrustpilotThey are responding fast,
They are responding fast,Taj , the manager is very positive and follows up closely and keeps me updated about the work progress.She have solved any of my problems on the last 1 year and 6 months that i lived in Pennant House in Gallions Point .
5/5
TrustpilotSmooth process thanks to Karolina Madrzecka
We just rented an amazing flat in Chelmsford with Folio. We were assisted by Karolina, who’s been amazing and very responsive. She answered all our questions and went the extra mile to ensure we had a stress-free referencing process. I would recommend Folio and Karolina!
4/5
TrustpilotResponsive and great help
Good service, responsive and clear processes, all the communications and processes are smooth - Raidah Jooma helped me during the whole process.
Hi Marina, Thanks for the honest and positive feedback on dealing with the team. We hope you settle into your beautiful new home :) Thanks, Folio Marketing Team.
5/5
TrustpilotFolio apartment
This was the first time we rented an apartment so we took a lot of time but Raidah(our agent) was very helpful and accommodating throughout.
Hi Muhammad, So pleased to hear that Raidah made the process easy through providing help where necessary. Thanks for the review, Folio Marketing Team.
5/5
TrustpilotTop class
Been with them for almost 2 years been spot on could fault them and Agata Sungaila always on hand if need anything or any information.
Many thanks for this great review! We love hearing from our renters! Have a lovely day, Folio Marketing Team.
5/5
TrustpilotGreat experience with Raidah!
Great experience with Raidah!She was super helpful from the initial enquiry through to post move in. Thank you so much, we would recommend Folio and Raidah to anyone thinking of using their services
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