5/5
TrustpilotKarolina was 15 out of 10
Karolina was 15 out of 10! Renting in London can be exhausting, but she managed to make it a seamless process: quick communication, efficient and friendly. Thank you, Karolina!
Trusted Agent profile · London
Folio London reviews
★★★★★
936 reviews across 1 platform
Dawes Street, London, SE17 2GR
Folio's office in London, at Dawes Street, is rated 4.5 out of 5 across 936 reviews on 1 platform.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotCharlie is amazing
Charlie is amazing, friendly. Love the whole swift and quick approach
5/5
TrustpilotWesley at Folio was excellent and very…
Wesley at Folio was excellent and very efficient. We was let down by a few other firms but within a day Wesley had us the best flats available and set up viewings straight away. The process of getting the tenancy signed couldn’t of been easier, so thanks for Wesley making our life easy!
Agent replied · 13 June 2024
Hi Frank, Thanks for the review. We really appreciate feedback like this. Folio Marketing Team.
5/5
TrustpilotGood experience!
We had a good experience with Folio. Raidah was very helpful, friendly and communicative throughout the process, and everything went smoothly.It was definitely a different experience from "normal" real estate agencies!
5/5
TrustpilotFinding the perfect home
My wife and I were looking for our first home in the UK and with the help of Folio London, special mention to Hussain Kothai who helped us find the perfect place.
5/5
TrustpilotRaidah was pro-active and continuously…
Raidah was pro-active and continuously available throughout the pre and post move in process. She was extremely helpful and made the renting flawless. Very professional and organised in here approach.
1/5
TrustpilotNo hot water ! Days 7 without any hot water . I been renting with folio for 5 years…
I been renting with folio for 5 years or more . I moved into my 3 bedroom house which I was really happy and looking forward to . No hot water . Time and time again I have raised this with my property manager and other colleges . Swale heating came and took the hot water of and said someone would be back toCompete the job. I had to take time off work and chase both folio and swale heating . I have two kids under the ages of 10 and it’s been 18 months since we can’t have a proper shower in our house we pay rent for . It’s another month of October and since Wednesday my hot water was cut off . It’s Monday and I still haven’t heard anything back. What a sad and disgusting thing so unhumanly to be done to a hard working family
5/5
TrustpilotCindy from Folio
Cindy was great! She asked how long our issue had been going on for and made sure it was resolved. Response was quick and effective! Appreciated the speedy resolution.
5/5
TrustpilotI would like to thank Hussain Kothia…
I would like to thank Hussain Kothia for his excellent and quick work in securing a property for my Daughter.He made the whole experience of finding a rental simple and hassle free.
5/5
TrustpilotSolely down to the brilliance of…CHARLIE MORTON
Solely down to the brilliance of CHARLIE MORTON we were able to find and secure an apartment in less than one week from viewing at Fresh Wharf. Charlie's USP is that he keeps you fully updated during the process and answers every message/enquiry and doesn't keep you waiting. He is professional and very approachable. You never feel like you are hassling him even though you are! He was quite simple Wonderful and his support and guidance was so important during what was a stressful time for us. He applies himself to his role and clients with the highest integrity. He is an Ambassador to Folio and we wish him every success in his career.
1/5
TrustpilotUseless at getting anything done
We moved into the flat and there were a couple of things that needed to be fixed. We are now 6-months into our tenancy and they still have not been done. The contracts never come when they say or leave without finishing a job and you never hear from them again. Our property manager appears to be airing us!
5/5
TrustpilotGreat viewing with Charlie Morton
Great viewing experience with Charlie Morton. Absolutely nice guy! Take us around the building and showed us two apartments. Greatly appreciated the effort. Best,Wenyan
Agent replied · 24 August 2024
Hi Wenyan, Thank you for your positive feedback!We're delighted you enjoyed our customer service, your satisfaction is our top priority.We’re committed to maintaining high standards and your review encourages us to do even better.We look forward to assisting you again soon! Best regards,Folio London
5/5
TrustpilotCharlie was very helpful and responsive…
Charlie was very helpful and responsive all the way through the process. He made the process much less stressful for my roommate and I Thank you Charlie
5/5
TrustpilotGreat experience
Matthew Seberry as very helpful from the very first day. He helped us find the perfect property that would fit our needs and budget. During the entire process, he was always helpful, promptly answering all our questions and anticipating our needs. My husband and I were living abroad, so it was really good to have all this attention and help.
Agent replied · 13 June 2024
Hi Yasmin, Thanks for the kind review. We're pleased to hear you have found the process pleasant! Have a nice day. Thanks, Folio Marketing Team.
3/5
TrustpilotStarted well great communication
Started well great communication, at times seemed a bit like we was chasing folio for answers that should of been answered before hand. The pandemic has maybe changed the way estate agents work, not for the best in our opinion but we got to where we needed to be and that’s the main thing.
Agent replied · 13 June 2024
Hi Rob, Thanks for leaving us this review and providing us with some feedback. It would be great if you could end us an email to marketing@foliolondon.co.uk with the info you had to chase us for and what parts of the process were too slow? This sort of thing really helps us. Have a lovely day, Folio Marketing Team.
1/5
TrustpilotAwful “estate agents” the people who…
Awful “estate agents” the people who work for this company have no idea what customer service is. Called up so many times to express serious interest in properties in Chelmsford, god knows why a London based agency has been asked to rent these out because they clearly don’t want to. Have been told umpteen times a “negotiator” will call me back to discuss viewings but no one has come back to me on the numerous times I have called up then I get a guy called Adam Prince basically telling me I’m lying about the calls I’ve made as they have nothing on the system for me. No apology, no I’ll look into it, no I’ll get this sorted. So rude and unhelpful. Worst estate agents I have ever come across DO NOT USE.
1/5
TrustpilotDouble rent was taken in the second…
Double rent was taken in the second month, still waiting for a refund 21 days later.Was told certain companies would be moving into the new development when viewing the property which turned out to be false.Reported fire hazards and damage after a large storm, both haven’t been addressed after a month.
Agent replied · 13 June 2024
Hi Jamie, This is a disappointing review to read and we'd like to assist you here. Please could you send an email to marketing@foliolondon.co.uk with your address, so we can look further into these issues for you. Thanks, Folio Marketing Team.
5/5
TrustpilotRaidah has been very helpful and made…
Raidah has been very helpful and made my moving easier than I expected.Well done guys very good service!👍
5/5
TrustpilotMy experience with folio London (Raidha)
Myself naresh V and I’ve recently moved to London. I have got reference of Raidah from a friend. She has has helped me in getting right property and its exactly same as she told to me. She tries to clear all of your doubts about property and place.
Agent replied · 13 June 2024
Hi Naresh, Thanks for leaving this kind review and for sharing your positive experience online. We hope you settle into your new home. Thanks, Folio Marketing Team.
1/5
TrustpilotBeware when renting with Folio
Have rented a property at their Royal albert wharg property it has been close to 7 days and the property manager assigned to us has been incommunicado to our issues and there is not alternate mechanism to resolve your problems and as a tenant are left on your own.Pretty appalling and would never recommend them to anyone
Agent replied · 13 June 2024
Hi Anoop, Sorry you feel this way. If you email your contact details and your address to marketing@foliolondon.co.uk, we will escalate this as a matter of urgency for you. Thanks, Folio Marketing Team.
5/5
TrustpilotProfessional and Effective
I had a great experience with Agata as my property manager. Although I didn't have to interact with her frequently during my two-year stay, the five to six times that I did, she was always effective in addressing any concerns that I had.
Agent replied · 13 June 2024
Hi there, thanks for leaving such a lovely review of your property manager. we are happy to hear your feedback :) Thanks, Folio Marketing Team
5/5
TrustpilotGood experience
Just moved in to my new flat. Great service and communication. Quick and smooth process. Thank you Francis
4/5
TrustpilotReview
Cindy was very helpful for the length of our tenancy
Agent replied · 13 June 2024
Hi Tom, Thanks for this review! We're pleased to hear that Cindy was helpful throughout your time reneting with us. Thanks, Folio Marketing Team.
5/5
TrustpilotCharlie Morton is the best agent!
My partner and I had a great experience moving in our new home with Folio.
Agent replied · 29 October 2024
Thank you for sharing your experience Anna, we are pleased Charlie was able to make it memorable!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Folio London
How many reviews does Folio London have?
Folio's London office has 936 reviews across 1 platform: 936 on Trustpilot.
What is Folio London's rating?
Folio London is rated 4.5 out of 5 across all 936 reviews.
Where is Folio's London office?
Folio London, Dawes Street, London, SE17 2GR.
