Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilotthank you Folio!
I have been living at City Park West for a year now and considering extending my tenancy agreement for another year. I have found Stacey, Alice and Wesley to be very helpful. They reply to emails within the same day and are always happy to assist you where needed. I would highly recommend Folio to friends, family and anyone looking to rent a property here! Thank you Folio!!
Keeley · 16 July 2020
Agent replied · 13 June 2024
Hi Keeley, We're glad to hear that you're considering staying at City Park West and that you're impressed with the service that you've received! Have a nice day, Thanks, Folio Marketing Team.
★★★★★ 5/5
TrustpilotRenting with Folio London
It’s been a great experience renting a property with Folio London. The property manager Cindy Anderson has been extremely kind and helpful in resolving any issues and queries that I’ve had in a very prompt and professional manner.
Akul · 13 November 2022
★★★★★ 5/5
TrustpilotGeneral maintenance
Tonte and Michal in Porters Edge was helpful with a door issue I had. Quickly sorted the issue for me!
No · 29 June 2020
Agent replied · 13 June 2024
Hi! We're pleased to hear that Tonte and the team at Porter's Edge sorted this out quickly for you. Thanks for giving us this review! Thanks, Folio Marketing Team.
★★★★★ 1/5
TrustpilotHOW FOLIO PRETEND TO SHOW CONCERN
Reply from Folio London4 days agoHello, We're very sorry that you feel this way. Please could you send us your address on an email to marketing@********so we can look into this for you? Thanks, Folio Marketing Team.Why should I send you my address? Do you have 100 Cockerell court with 6 floors? Again our lift is broken. 4 times in less than 6 days. Is this normal?
Alii · 2 October 2020
Agent replied · 13 June 2024
Hi Alii, Folio have over 3000+ properties across London, situated across lots of different devlopments. In order for us as a Marketing Team to help you we need to understand where you live so we can identify your Property Manager and inform them of any concerns/queries you have. We hope this clarifies your point. As stated, please email marketing@foliolondon.co.uk and we will do our very best to help you. Thank you, Folio Marketing Team
★★★★★ 5/5
TrustpilotCame across the company through a…
Came across the company through a mutual friend and Was introduced to Raidah our current tenancy agent.She was a complete professional in her work and was of utmost help to us in setting up our current tenancy.Would highly suggest going forward with Folio if anyone is thinking about getting a space.Regards,Sid
INDIAN · 22 February 2023
Agent replied · 13 June 2024
Hi there, thank you for leaving your review. We are happy to hear you've had such a positive experience with us! Thanks, Folio Marketing Team
★★★★★ 5/5
TrustpilotFrancis and Nabil super helpful
Had a super smooth process from viewing to referencing to the move in date. Francis and Nabil, were incredibly helpful. The referencing was also really simple, took almost not time to complete
Gent · 28 May 2024
Agent replied · 24 August 2024
Hi Gent,Thank you for your positive feedback!We're delighted you enjoyed our customer service, your satisfaction is our top priority.We’re committed to maintaining high standards and your review encourages us to do even better.We look forward to assisting you again soon!Best regards,Folio London
★★★★★ 5/5
TrustpilotFinding a place to live in London is a…
Finding a place to live in London is a nightmare and I honestly couldn’t have done it with out Karolina’s help from Folio. Thank you so much
Mim · 4 October 2023
★★★★★ 5/5
TrustpilotAimee was amazing!
Aimee was amazing!Thank you so much Aimee AK
Iness · 12 August 2022
Agent replied · 13 June 2024
Thanks ever so much for the kind review. Have a great day, Folio Marketing Team.
★★★★★ 5/5
TrustpilotThanks to Matthew Seberry!
We had a great experience with Matthew who was extremely efficient and available at all times. Finding a new place is always quite stressful but the process was very smooth and in just a couple of days we found a flat and signed a contract. Matthew replied back to us very fast and at any time of the day, which we really appreciated. Trustworthy, reliable and efficient!
Patricia · 8 September 2020
Agent replied · 13 June 2024
Good Morning! Pleased to hear you're satisfied and thanks for the review! Take care, Folio Marketing Team.
★★★★★ 5/5
TrustpilotOur experience with Folio London was…
Our experience with Folio London was excellent, our agent and point of call was Wesley Greaves. Wesley was excellent and very helpful.
El · 11 August 2019
Agent replied · 13 June 2024
Thank you for your review!We have passed the feedback on to Wesley.Kind regards,Folio Marketing Team
★★★★★ 4/5
TrustpilotI have been a tenant for 12 years
I have been a tenant for 12 years. When i moved in i needed so many repairs done and it was awful. When lorayne took over it took a while but she has been the best estate officer I've had. She tries her best to get things done asap. I wouldent ask for anyone else. Keep up the good work lorayne.
Hayley · 25 November 2021
Agent replied · 13 June 2024
Hi Hayley, Thanks ever so much for leaving this review. It's great to hear from our long-term renters and what they think of Folio London. Lerayne will be pleased to read this for sure. Have a lovely day, Folio Marketing Team.
★★★★★ 5/5
TrustpilotHaven’t had a bad experience with Raidah
Haven’t had a bad experience. Happy I had Raidah she made the process smooth. She answered all my questions and provided reassurance. The process was quick too! Thanks will always be using her !!Looking at reviews I was nervous using good lord and folio but she knows what she’s doing and is here to make the process simple. Thanks. From Anne
Anne · 20 November 2021
Agent replied · 13 June 2024
Hi Anne, Thanks ever so much for the review, we really do appreciate it a lot! We're pleased to hear that you were satisfied in your experience of dealing with us. Thanks, Folio Marketing Team.
★★★★★ 5/5
TrustpilotReally appreciate your service thanks…
Really appreciate your service thanks for helping us out to find new home special thanks to Raidah for make it look so hassle free 👍🏻
Mohammed · 9 November 2023
★★★★★ 5/5
TrustpilotDefinitely recommend
Our most recent experience has been absolutely spot on. Hussain from the lettings team has been very prompt with his responses and always been receptive to our requests. His professionalism is top. Our move-in has been smooth apart from not having the apartment keys on the day. Although that won’t deter me from giving a 5* rating.
Bolvin · 7 June 2022
Agent replied · 13 June 2024
Hi Bolvin, Thanks ever so much for the kind review, it's much appreciated! Folio Marketing Team.
★★★★★ 5/5
TrustpilotGreat experience!
Had a viewing about a month ago now and Charlie was great, really informative in our viewing and helped us to secure a property that we are super happy with!
Sophie · 28 June 2023
★★★★★ 5/5
TrustpilotGreat job Francis
Francis made the process so smooth I couldn't have asked for anyone else. He was so polite and organizes that it made the process seamless.
Lorna · 30 October 2023
★★★★★ 5/5
TrustpilotRegan was helpful and great for us
Regan was helpful and great for us! Would highly recommend his services
Jack · 29 November 2021
Agent replied · 13 June 2024
Hi Jack, Regan will be very grateful for this! Have a lovely day and thanks so much. Folio Marketing Team.
★★★★★ 5/5
TrustpilotCharlie Morton has been super helpful…
Charlie Morton has been super helpful and professional in showing us around and answering our queries. His patience’s and timely responses make the entire application process very smooth!
SS · 3 August 2023
★★★★★ 5/5
TrustpilotSpecial thanks to Mrs Taj in Folio London
I live in one of the properties managed by Folio London the managers are really great and helpful, they respond quickly to the enquiries and special thanks to Mrs Taj she is really helpful.
Mohamed · 2 February 2023
★★★★★ 5/5
TrustpilotThanks Folio!
Thanks Matthew for helping us find right property. Extremely professional and quick turnaround time to resolve any queries we had.
Shipra · 10 October 2019
Agent replied · 13 June 2024
Hello Shipra. Thank you for your kind review and sharing your great experience with Folio London. Thanks, Folio Marketing Team.
★★★★★ 5/5
TrustpilotVery helpful and good communication
Charlie was very helpful and accommodating when I was running late for my viewing. During the viewing he was informative and knowledgeable. Communication during the offer and referencing process was also excellent.
Iain · 28 March 2023
★★★★★ 5/5
TrustpilotTaj is amazing as a manager
Taj is really amazing! Literally resolves issues within seconds and she makes sure your move is seamless and satisfactory. She’s also available to be gotten ahold of at any point in the day.
Kamogelo · 17 February 2023
★★★★★ 5/5
TrustpilotCindy Anderson Absolute Star
I wanted to take a moment to express my gratitude for the exceptional service that Cindy Anderson has provided during my stay at Folio. Her knowledge, expertise, and professionalism are outstanding, and she went above and beyond to ensure that my needs were met. Cindy’s attention to detail and thoroughness are truly impressive, her commitment to excellence and dedication to her clients are truly admirable, and I would highly recommend her to anyone looking for a property consultant. Thank you, Cindy Anderson, again for all that you've done, and I look forward to our long term stay at Folio.
Jamal · 17 March 2023
★★★★★ 5/5
TrustpilotGreat experience over all
Charlie was great to work with; hands on and helpful at all times. Great renting experience from viewing to signing.
Samantha · 24 January 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
