Trusted Agent profile · London
★★★★★
936 reviews across 1 platform
Dawes Street, London, SE17 2GR
Folio's office in London, at Dawes Street, is rated 4.5 out of 5 across 936 reviews on 1 platform.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Raidah. From start to finish, it was an absolute pleasure! From our initial conversations and throughout the whole process, Raidah was professional, clear, and straightforward.
5/5
TrustpilotLovely
Matthew was really helpful finding a place that suited us and was very friendly throughout the whole process. Very happy with the service provided.
Hi Bronte, We're glad to hear that Matt made the whole process easy for you. Thanks for the 5 star review. Folio Marketing Team.
5/5
TrustpilotCharlie - A thorough professional
Charlie has been quite helpful through the process. He's been very responsive & attentive right from the viewing till the agreement was signed. He's always on his feet to help & very professional. Definitely an asset to anyone he works for.
5/5
TrustpilotFantastic service!
Tonte was very helpful in dealing with a dishwasher issue for me - smooth service and fast turnaround. Thank you Porter’s Edge team!
Hi Nadeem, We're very pleased to hear this and thank you for sharing your kind words with us. Thanks, Folio Marketing Team.
5/5
TrustpilotWe are satisfied with this flat and the…
We are satisfied with this flat and the agency that helped us feel at home from the first day after moving. And thanks to Hussain Kothia for his hard work and understanding.
5/5
TrustpilotSpecial mention to Hussain who has been…
Special mention to Hussain who has been more than helpful and easily reachable to answer any questions and guide me through the process, removing the usual stresses associated with moving house.
5/5
TrustpilotMade moving easy!
Raidah was my letting agent for my move into my new apartment.She was very professional and replied to all of our queries almost straight away!Made the move in process very smooth and would 100% recommend!
5/5
TrustpilotRaidah was super helpful
Raidah handled our move in process with efficiency and care. She was super helpful from viewing the property through to signing the contract.
Thank you for sharing!
5/5
TrustpilotBEST ESTATE AGENCY
BEST ESTATE AGENCYI`d like to compliment one of your agent, Hussain Kothia, for the excellent service he provide me. He has been very supportive and helped me with all the information I needed.I have always been pleased with the service I receive at your branch. However, Hussain Kothia`s professionalism and ability to get to the bottom of the situation quickly exceeded my expectations.
Hi Kristina, We're so pleased to hear good things about Hussain's level of customer service and professionalism. We really appreciate being called the best agency also. Have a lovely day, Folio Marketing Team.
5/5
TrustpilotRegan was lovely and so helpful
Regan was lovely and so helpful! Was on hand to help throughout the whole process.
Hi Beth, Pleased to hear this. Thanks for the review, we really appreciate your kind words on Regan. Folio Marketing Team.
5/5
TrustpilotSandrae Senoir - Very professional and Helpful
I recently went through the process of renewing my tenancy and had the pleasure of being helped and guided through the process by Sandrae. She was extremely professional throughout and demonstrated a high level of knowledge and understanding which helped to put me at ease and reduce any stress on my part. I would highly recommend her services and would actively request to deal with her again in the future if needed.
5/5
TrustpilotI would like to appreciate…
I would like to appreciate Raidah support finding right flat for me and helping me with my multiple request and making sure I moved to the flat on my plan day, thanks Raidah for your immense support :)
5/5
TrustpilotInga has been very responsive and…
Inga has been very responsive and helpful throughout the moving process. She helped patiently with all the questions we have had.Thank you!
2/5
TrustpilotDon't expect to see your deposit back
Excellent process when viewing and signing up for properties but after money is taken they become very quiet.Housing managers don't usually respond unless they need something from you and when moving out don't expect to have a easy route when getting back deposits and handover and process.Be very careful dealing with them when leaving property
5/5
TrustpilotTonte in Porters Edge was very helpful…
Tonte in Porters Edge was very helpful with our washing machine issue, responded quickly and everything was sorted the next day
Hi Andrei, That's great to hear. Thanks for writing this review and have a nice day, Folio Marketing Team.
5/5
TrustpilotGreat experience
Recently I've moved to apartment in Harrow. Cindy Anderson is my point of contact and she is quick to respond to any of my queries. I feel happy and worth staying here. Thanks for taking care of us :)
5/5
TrustpilotDoing this review as I hope it creates…
Doing this review as I hope it creates hope for people looking to rent/buy with Folio. I have absolutely loved everything about the Company, they are attentive & supportive they also listen, I also wanted to show my appreciation for Agata Sungaila so grateful as she has been incredible in terms of helping & making sure we feel like we have a voice in all aspects. I hope you continue to grow as a brand & keep your tenants at the forefront. THANK YOU.
5/5
TrustpilotFolio rental St James
We have lived in our house for over 14 years and we are very happy with how any issues have been dealt with. All the safety checks are kept up to date and maintenance on the property is always dealt with. Lerayne will always respond to emails and do her best to get things fixed ASAP, she is very approachable and professional.
Hi Heather, Wow, 14 years! Always great to hear from those that have been with us long-term! Pleased to hear that Lerayne has always done her absolute best for the residents at St James Place! Have a lovely day, Folio Marketing Team.
5/5
TrustpilotRenting Apartment With Folio
I was renting my apartment, with Folio, and I had some queries and support needed for which, I had emailed them and one of their team members, Cindy Anderson, was really helpful and prompt with the immediate responses such a customer service generates loyalty amongst the customers, really a great experience. Thanks
Hi Camilla, thanks for leaving us your review! we are happy you've had a positive experience with us and your property manager :) Thanks, Folio Marketing Team
5/5
TrustpilotRegan - super helpful throughout the whole process
I've been with Folio London since early 2017 and was looking for an upgrade from studio to 1-bed flat within the same postcode. Regan picked up my case with friendly and passionate service, helped me get a very nice flat within 2 weeks and been superb throughout the whole process. Received prompt daily updates and constant support from him, everything went smoothly. Can't thank you more Regan.
Hi Rocky, We're glad to hear that you've enjoyed over 3 years with Folio and that Regan was super helpful :) Have a nice day, Folio Marketing Team.
5/5
TrustpilotGreat!
We needed a place quickly and Francis was so accommodating and helpful! He made a stressful process so much easier, he was friendly and replied quickly :)
5/5
TrustpilotVery pleasant experience during the…
Very pleasant experience during the moving process with Folio. Matt is a highly professional and reliable agent.
Hi Bruno, Thanks for this review. It's always good to hear from those on the receiving end of our service. Thanks, Folio Marketing Team.
5/5
TrustpilotProfessional Team
We would like to thank the management, property managers (Agata Sungaila and Alice Chaplin), security, maintenance and all the support staff at Folio London, Chelmsford. The customer service delivered by all teams was highly commendable. Being on the frontlines during the pandemic is extremely stressful but we always looked forward to the motivating wishes and smiles from the staff which kept us going.Best wishesCampos family.
Hi Loringail, We're very pleased to read this glowing report of the staff at City Park West, Chelmsford! Thanks for that. Thanks, Folio Marketing Team.
5/5
Trustpilotthank you Folio!
I have been living at City Park West for a year now and considering extending my tenancy agreement for another year. I have found Stacey, Alice and Wesley to be very helpful. They reply to emails within the same day and are always happy to assist you where needed. I would highly recommend Folio to friends, family and anyone looking to rent a property here! Thank you Folio!!
Hi Keeley, We're glad to hear that you're considering staying at City Park West and that you're impressed with the service that you've received! Have a nice day, Thanks, Folio Marketing Team.
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