Trusted Agent profile · London
★★★★★
1,428 reviews across 3 platforms
2, Killick Street, London, N1 9FL
Part of Folio, see every office.
Folio London's office in London, at 2, is rated 4.4 out of 5 across 1,428 reviews on three platforms, including 504 Google reviews rated 4.2.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat, efficient service
We had a lovely experience with our agent Raidah Jooma, we got quick responses and direct answers, setting everything up was very easy and efficiently done. - Martin
Hi Martin, Thanks for the lovely review! Hope you enjoy the rest of the day. Thanks, Folio Marketing Team.
4/5
TrustpilotSuccess through advertsity
This has been a difficult year all round but even through this, although, on occasion, taking a little longer than desired, all queries dealt with and resolved satisfactorily, thanks to the professional team at Folio.
Hi Ruth, Many thanks for taking time to write this 4 star review. We really appreciate it. Have a nice day, Folio Marketing Team.
5/5
TrustpilotCindy
Cindy - point of contact for Sawbridgeworth court.Living at the property for a year now, any problems or questions we have had Cindy has always been prompt and professional in getting things sorted for us.
Hi Lucy, Many thanks for this review! Have a great day, Folio Marketing Team.
5/5
TrustpilotI had a great experience at Folio…
I had a great experience at Folio London, particularly working with the agent Charlie Morton. They have been really helpful throughout the tenancy process and made everything smooth and easy. I would highly recommend their services to anyone looking for a hassle -free renting experience.
5/5
TrustpilotWe highly appreciate Regan's effort to…
We highly appreciate Regan's effort to help us move in into the property given the short window. He still help us as well and acccomodates our queries after now that we've moved in.
Hello! Many thanks for this review! Regan will be very grateful. We hope you have a fantastic week :) Thanks, Folio Marketing Team.
5/5
GoogleAmazing experience with Folio! I’ve had horrible experiences with previous agents in London so I was not hopeful, however everything has run smoothly. If I was unsure about anything all my emails were answered promptly by Karolina who also showed me the property. Thank you so much
5/5
GoogleAbsolutely loving my experience with Folio! All our queries has been attended to in a timely manner by our PME Gina who is absolutely fantastic!
Hi Christelle, Lovely to hear from you and see yet another positive review left for Gina :) We hope your experience continues to be as good as this. Have a lovely day, Folio Marketing Team.
4/5
GoogleFolio have been attentive and Gina in particular has always sorted anything we needed doing with pace and professionalism. She makes sure things get done!PositiveProfessionalism
Hi Josh, We're so pleased to hear that you find our service both timely and professional. Thanks so much for the 4 star review, have a lovely day. Folio Marketing Team.
5/5
TrustpilotAmazing work experience
Our agent was Charlie Morton. He was extremely professional and helpful. He understood our requirements and provided assistance throughout the entire process. He was able to find us the perfect house and we are extremely grateful to him
5/5
TrustpilotReally great service
Really great rapid customer service, which was very helpful. The whole process went really fast, there is help along the way at all points from before viewing the house, through the whole referencing process, with moving in. A very professional and thorough company
5/5
TrustpilotWonderful experience with Raidah.
Wonderful experience with Raidah.She was extremely helpful from the moment I contacted her until after I moved in. Thank you very much; I would recommend Folio and Raidah to anyone contemplating about using their services.
5/5
TrustpilotFrancis from folio London is super…
Francis from folio London is super amazing and the best, thank you for making my flat search seemingly stress free and worth it.God bless you real good, I wish I can give you more than 5 star you are the best.
3/5
GoogleThe building/ flat is great and the concierge staff are lovely but over the last six months, property management have become extremely unresponsive. Simple issues take weeks to become resolved.
Hi Lloyd, Thanks for the review! We're sorry that you've struggled to get a response. Please could you send an email with your issues to marketing@foliolondon.co.uk along with your address so we can look into this for you? Thanks, Folio Marketing Team.
1/5
TrustpilotOne of the worst companies I've ever…
One of the worst companies I've ever had the displeasure of being involved with. A lot of reviews have clearly been written by employees. Deeply, deeply appauled by the lack of service Folio provide.
Hi George, We’re sorry you feel this way. Please could you email us marketing@foliolondon.co.uk with more details so we can assist you? Thanks, Folio Marketing Team.
5/5
TrustpilotHousing Manager
I recently spoke to my housing manager Leraye and told her if some repairs, she was straight on the case and the repairs where completed in a very short space of time.
Hello, Thanks for this kind review. We hope you have a lovely Christmas :) Thanks, Folio Marketing Team.
5/5
TrustpilotOur agent understood our requirements…
Our agent understood our requirements and took time and put in effort to show all available flats that would meet our needs. This helped up find the best fit for ourselves. She was very responsive right from the first communication.
5/5
TrustpilotExcellent experience
helpful, kind, vary patient and flexible. I got a beautiful clean apartment. I can recommend it to everyone
Hi there, thanks for your review! We are glad you have had a positive experience with us. Thanks, Folio Marketing Team
5/5
Trustpilot10/10 service from Charlie!
Charlie Morton at Folio was very helpful! He communicated effectively from the beginning from the viewing to the signing of the tenancy. Very happy and excited to be renting with Folio
5/5
GoogleI rented a property at Folio for the last year. The overall experience was amazing. The team led by Cindy Anderson work tirelessly to ensure a smooth living experience. I would highly recommend this property to anyone looking to live in Northwest London (Zone 2).
5/5
TrustpilotVery helpful and efficient
Very helpful and efficient. Spetial thanks to my lettings nagotiator Raihad Jooma.
Hi there, thank you for leaving this review. we are very happy that you've found our service satisfactory!
5/5
TrustpilotGreat experience
Great experience. The referencing was super smooth, easy to do from the phone and fast. Regan, our agent, was professional, efficient, patient and very kind. We definitely recommend them.
Hi Anya, Thanks so much for the review. We are pleased to hear that Regan is providing a service that's more than satisfactory! Have a love day, Folio Marketing Team.
5/5
TrustpilotBest lettings negotiator
We had Charlie Morton as our lettings negotiator and he was absolutely amazing. Nothing was too much for him and he kept in contact throughout the whole process.I haven't had the best experiences with folio in the past , but Charlie more than made up for it !
4/5
TrustpilotWaldegrave Point
Folio London has been a great experience. I've lived here for over a year and I loved it, the building is quite new and clean with a great Concierge service. Cindy Anderson, the building manager has been quite helpful and very responsive everytime there has been an issue.
5/5
TrustpilotGetting a flat with Folio
Karolina Mardzecka, a big thank you for the help with the onboarding. It was seamless and easy!
Hi Petru, thank you for leaving a positive review for our agent Karolina. We are happy to hear the service she provided met your requirements. Thanks, Folio Marketing Team
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