Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCity Park West
Renting with Folio has been one of our best decisions. Agata Sungaila, our property manager at City Park West, has been the most amazing, kindest, attentive property manager. She truly made a difference in our experience, and we are entirely grateful for her.
Lili · 15 July 2022
Agent replied · 13 June 2024
Hi Lili, We always love hearing from renters! Great to hear that you had such a positive experience with your Property Manager, Agata! She will appreciate your kind words. Folio Marketing Team.
★★★★★ 5/5
TrustpilotRaidah was very helpful all through
Raidah was very helpful all through, guiding and answering questions in all stages of the process. Prompt replies and an A1 service altogether.
Ibrahim · 20 December 2022
★★★★★ 2/5
GoogleResponse times are appalling. Once you have moved into your property they really don't care about any issues you are having. Property managers are impossible to get in touch with, and when escalating to management, it still takes weeks for an actual response. Properties are lovely, just a shame the customer service doesn't match.
Charlotte · 14 June 2020
Agent replied · 13 June 2024
Hi Charlotte, we are sorry to hear this. Please can you email marketing@foliolondon.co.uk with details of your issue and we can look to resolve this for you. Thanks, Folio Marketing Team
★★★★★ 3/5
TrustpilotGood experience overall
I lived in Halo for 5 years, overall, it was a good experience. The view from the building is amazing. I do believe that the management of the building could improve a bit with more control on who is entering and leaving the building but overall I had a nice memories there
AK · 29 December 2020
Agent replied · 13 June 2024
Hi Ahmed, Thank you for this honest feedback! We're pleased to hear you enjoyed renting at Stratford Halo. Folio Marketing Team.
★★★★★ 5/5
GoogleFolio London has been great to me and my sister this year! They helped us find a place we could afford that was stylish trendy and close to both our jobs. They even got us a welcome box when we moved in full of goodies! I would recommend them to anyone looking to rent with a trusted landlord!
Lucy · 15 June 2018
Agent replied · 13 June 2024
Thanks for your great review Lucy - we are pleased you enjoyed the home move box too!
★★★★★ 5/5
TrustpilotFolio Best Experience - Letting Dream Team
I have had an amazing experience with Folio from start to end of the process. Regan has shown great attention and help - he’s been extraordinary in dealing with the letting process. I will be always grateful for his help!! Thank you a thousand times, Regan & Cindy & Folio Team.
Hanan · 13 February 2021
Agent replied · 13 June 2024
Hi Hanan, Many thanks for the kind review. We will share this with the team :) Have a lovely day, Folio Marketing Team.
★★★★★ 5/5
TrustpilotGood experience
I Just have a lot to thank to Hussain Kothia and Taljinder who helped me and my mates with all the process. Lovely apartment.
Anca · 19 October 2022
★★★★★ 5/5
GoogleI had a very good communication with Francis. Very straight forward and helpful
Zulu · 18 August 2024
Agent replied · 25 August 2024
Thank you for the positive feedback!
★★★★★ 5/5
TrustpilotQuick and painless
Karolina was super helpful throughout the entire process. She was really friendly, quick to answer any questions and give us helpful updates.
Lara · 19 December 2022
★★★★★ 5/5
TrustpilotThank you Cindy Anderson and Folio team!
I have renewed my tenancy with Folio a few times now, really happy with the property and have never had an issue with my agent Cindy Anderson. Cindy has always responded to any email I have sent her and has always been lovely during my correspondence with her. I had made a mistake with payment previously but the finance team were very understanding and helpful in allowing me to rectify it.
Natasha · 8 November 2022
★★★★★ 5/5
GoogleFirst class management service from Folio London at City Park West for any issues I encountered in over 4 years of tenancy.
I always felt like I was an important client of them and not one of the hundreds or perhaps thousands of tenants they have.
I appreciated all the advantages of dealing with a professional Landlord.
Nik · 16 December 2023
★★★★★ 4/5
TrustpilotIt was a great experience
It was a great experience. We were able to view the house, and move in on time. Thanks to Raidah for the assistance.
Kavi · 24 October 2022
★★★★★ 5/5
GoogleFolio are fantastic to rent with. They’re fair, honest and super helpful. Gina in particular has been an incredible property manager. She’s helped sort out problems immediately and she’s also very empathetic. It helps a lot knowing you’re renting from good people!
Mo · 14 June 2022
Agent replied · 13 June 2024
Hi Mo, Thanks ever so much for the review and for providing this positive review regarding Gina's level of service at Royal Wharf. Have a lovely day, Folio Marketing Team.
★★★★★ 5/5
TrustpilotGreat help
Charlie was very thorough and answered all our questions about the property. He made the application process easier
Peace · 28 March 2023
★★★★★ 5/5
TrustpilotCharlie was great with dealing with any…
Charlie was great with dealing with any issues we had and very responsive right from the start!
Rikesh · 28 April 2023
★★★★★ 5/5
GoogleI recently moved using Folio, I couldn’t recommend them highly enough as a company. However a special shoutout to my agent Francis, his attention to detail and commitment to helping us through each step of the process was second to none, wouldn’t have been able to do it without him.
Thank you.
Sam · 15 March 2024
★★★★★ 5/5
TrustpilotGreat service
Charlie has been extremely helpful and is always fast to respond whenever I have any questions!
Alexia · 24 May 2023
★★★★★ 4/5
TrustpilotRenting with folio
Very helpful staff who assist well with property search and reference process. A special thank to Raidah Jooma.
Anastasia · 22 March 2023
★★★★★ 5/5
TrustpilotReview
Raidah was nice and provided videos and enough information to enable us make a choice. She also maintained contact after renting.
Anonymous · 2 December 2022
★★★★★ 5/5
TrustpilotPerfect
Everything is going really well so far. Charlie has been very helpful and found an amazing place in London for me!
Estelle · 2 December 2022
★★★★★ 5/5
GoogleI have been with Folio since January and have found it to be a great experience and Daniel our property manager (Tandem Centre) has been fantastic and made moving in a doddle, sorted out any and all our queries with the property with ease and always happy to help. A pleasure to rent with.
Olly · 15 June 2019
Agent replied · 13 June 2024
Thanks so much for your great feedback! We shall let Daniel know. Regards, Folio
★★★★★ 5/5
TrustpilotWonderful experience renting with Folio
I have been renting with Folio for a few years now and I always recommend Folio to anyone looking for a new home to rent. Throughout the pandemic I found Folio to be open and willing to support in any way they could. My property manager Lerayne has always been available to me. Welcoming, kind, supportive, helpful and understanding - she has truly made my experience a pleasant one.
Customer · 29 November 2022
★★★★★ 5/5
TrustpilotFantastic Service from Charlotte!
Muhammad · 10 December 2025
★★★★★ 5/5
GoogleI had a great experience with Karolina as my letting negotiator. She was always quick to reply my messages and calls and she helped me find the perfect place to stay. She listened to my preferences and shared multiple options to match. She was friendly, professional and knowledgeable. I would definitely recommend her to anyone looking for new home.
Pawan · 17 September 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
