Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilotthank you Folio!
I have been living at City Park West for a year now and considering extending my tenancy agreement for another year. I have found Stacey, Alice and Wesley to be very helpful. They reply to emails within the same day and are always happy to assist you where needed. I would highly recommend Folio to friends, family and anyone looking to rent a property here! Thank you Folio!!
Keeley · 16 July 2020
Agent replied · 13 June 2024
Hi Keeley, We're glad to hear that you're considering staying at City Park West and that you're impressed with the service that you've received! Have a nice day, Thanks, Folio Marketing Team.
★★★★★ 5/5
TrustpilotVery pleasant experience during the…
Very pleasant experience during the moving process with Folio. Matt is a highly professional and reliable agent.
Bruno-Maurice · 19 April 2021
Agent replied · 13 June 2024
Hi Bruno, Thanks for this review. It's always good to hear from those on the receiving end of our service. Thanks, Folio Marketing Team.
★★★★★ 5/5
TrustpilotProfessional Team
We would like to thank the management, property managers (Agata Sungaila and Alice Chaplin), security, maintenance and all the support staff at Folio London, Chelmsford. The customer service delivered by all teams was highly commendable. Being on the frontlines during the pandemic is extremely stressful but we always looked forward to the motivating wishes and smiles from the staff which kept us going.Best wishesCampos family.
Loringail · 18 April 2021
Agent replied · 13 June 2024
Hi Loringail, We're very pleased to read this glowing report of the staff at City Park West, Chelmsford! Thanks for that. Thanks, Folio Marketing Team.
★★★★★ 5/5
TrustpilotGeneral maintenance
Tonte and Michal in Porters Edge was helpful with a door issue I had. Quickly sorted the issue for me!
No · 29 June 2020
Agent replied · 13 June 2024
Hi! We're pleased to hear that Tonte and the team at Porter's Edge sorted this out quickly for you. Thanks for giving us this review! Thanks, Folio Marketing Team.
★★★★★ 5/5
TrustpilotGreat!
We needed a place quickly and Francis was so accommodating and helpful! He made a stressful process so much easier, he was friendly and replied quickly :)
Ella · 16 October 2023
★★★★★ 5/5
TrustpilotRenting with Folio London
It’s been a great experience renting a property with Folio London. The property manager Cindy Anderson has been extremely kind and helpful in resolving any issues and queries that I’ve had in a very prompt and professional manner.
Akul · 13 November 2022
★★★★★ 1/5
TrustpilotHOW FOLIO PRETEND TO SHOW CONCERN
Reply from Folio London4 days agoHello, We're very sorry that you feel this way. Please could you send us your address on an email to marketing@********so we can look into this for you? Thanks, Folio Marketing Team.Why should I send you my address? Do you have 100 Cockerell court with 6 floors? Again our lift is broken. 4 times in less than 6 days. Is this normal?
Alii · 2 October 2020
Agent replied · 13 June 2024
Hi Alii, Folio have over 3000+ properties across London, situated across lots of different devlopments. In order for us as a Marketing Team to help you we need to understand where you live so we can identify your Property Manager and inform them of any concerns/queries you have. We hope this clarifies your point. As stated, please email marketing@foliolondon.co.uk and we will do our very best to help you. Thank you, Folio Marketing Team
★★★★★ 5/5
TrustpilotCame across the company through a…
Came across the company through a mutual friend and Was introduced to Raidah our current tenancy agent.She was a complete professional in her work and was of utmost help to us in setting up our current tenancy.Would highly suggest going forward with Folio if anyone is thinking about getting a space.Regards,Sid
INDIAN · 22 February 2023
Agent replied · 13 June 2024
Hi there, thank you for leaving your review. We are happy to hear you've had such a positive experience with us! Thanks, Folio Marketing Team
★★★★★ 5/5
TrustpilotOur experience with Folio London was…
Our experience with Folio London was excellent, our agent and point of call was Wesley Greaves. Wesley was excellent and very helpful.
El · 11 August 2019
Agent replied · 13 June 2024
Thank you for your review!We have passed the feedback on to Wesley.Kind regards,Folio Marketing Team
★★★★★ 5/5
TrustpilotThanks to Matthew Seberry!
We had a great experience with Matthew who was extremely efficient and available at all times. Finding a new place is always quite stressful but the process was very smooth and in just a couple of days we found a flat and signed a contract. Matthew replied back to us very fast and at any time of the day, which we really appreciated. Trustworthy, reliable and efficient!
Patricia · 8 September 2020
Agent replied · 13 June 2024
Good Morning! Pleased to hear you're satisfied and thanks for the review! Take care, Folio Marketing Team.
★★★★★ 5/5
GoogleI had a great and smooth experience with folio london , nabil the agent was so helpful , very professional and they delivered on time ! Highly recommend
Mariam · 11 August 2024
Agent replied · 25 August 2024
Thank you Mariam!
We appreciate your positive feedback.
★★★★★ 5/5
GoogleHighly recommend using folio! Made my move completely stress free! Francis was a pleasure to work with.. thank you ☺️
Joan · 15 March 2024
★★★★★ 5/5
TrustpilotAimee was amazing!
Aimee was amazing!Thank you so much Aimee AK
Iness · 12 August 2022
Agent replied · 13 June 2024
Thanks ever so much for the kind review. Have a great day, Folio Marketing Team.
★★★★★ 5/5
TrustpilotFrancis and Nabil super helpful
Had a super smooth process from viewing to referencing to the move in date. Francis and Nabil, were incredibly helpful. The referencing was also really simple, took almost not time to complete
Gent · 28 May 2024
Agent replied · 24 August 2024
Hi Gent,Thank you for your positive feedback!We're delighted you enjoyed our customer service, your satisfaction is our top priority.We’re committed to maintaining high standards and your review encourages us to do even better.We look forward to assisting you again soon!Best regards,Folio London
★★★★★ 4/5
TrustpilotI have been a tenant for 12 years
I have been a tenant for 12 years. When i moved in i needed so many repairs done and it was awful. When lorayne took over it took a while but she has been the best estate officer I've had. She tries her best to get things done asap. I wouldent ask for anyone else. Keep up the good work lorayne.
Hayley · 25 November 2021
Agent replied · 13 June 2024
Hi Hayley, Thanks ever so much for leaving this review. It's great to hear from our long-term renters and what they think of Folio London. Lerayne will be pleased to read this for sure. Have a lovely day, Folio Marketing Team.
★★★★★ 5/5
TrustpilotHaven’t had a bad experience with Raidah
Haven’t had a bad experience. Happy I had Raidah she made the process smooth. She answered all my questions and provided reassurance. The process was quick too! Thanks will always be using her !!Looking at reviews I was nervous using good lord and folio but she knows what she’s doing and is here to make the process simple. Thanks. From Anne
Anne · 20 November 2021
Agent replied · 13 June 2024
Hi Anne, Thanks ever so much for the review, we really do appreciate it a lot! We're pleased to hear that you were satisfied in your experience of dealing with us. Thanks, Folio Marketing Team.
★★★★★ 5/5
GoogleAlmost 9 years in London and by far the best experience from flat viewing to living in Royal Wharf under Folio management. Raidah J (Lettings Team) was very helpful during the viewings, and special thanks to our property manager, Gina C for her prompt response to each of our requests. Overall, very happy with the service.PositiveResponsiveness, Professionalism
Mars · 14 June 2022
Agent replied · 13 June 2024
Hi Mars, Thanks for leaving this review! Great to hear that we have provided you with the best renting experience during your 9 years in the Capital! Pleased to hear that team are keeping you satisfied as a tenant! Thanks, Folio Marketing Team.
★★★★★ 5/5
GoogleOur most recent experience has been absolutely spot on. Hussain from the lettings team has been very prompt with his responses and always been receptive to our requests. His professionalism is top.
Our move-in has been smooth apart from not having the apartment keys on the day. Although that won’t deter me from giving a 5* rating.
Bolvin · 14 June 2022
Agent replied · 13 June 2024
Hi Bolvin, Thanks ever so much for this review! We really appreciate your feedback! Folio Marketing Team.
★★★★★ 5/5
TrustpilotDefinitely recommend
Our most recent experience has been absolutely spot on. Hussain from the lettings team has been very prompt with his responses and always been receptive to our requests. His professionalism is top. Our move-in has been smooth apart from not having the apartment keys on the day. Although that won’t deter me from giving a 5* rating.
Bolvin · 7 June 2022
Agent replied · 13 June 2024
Hi Bolvin, Thanks ever so much for the kind review, it's much appreciated! Folio Marketing Team.
★★★★★ 5/5
GoogleRenting from Folio gave me a piece of mind. Professional team that works hard to make sure you get a great customer service as they have a great knowledge to guiding you through all the process from the viewing to signing the contract. Throughout this they still manage to sort out all the aspects without any delays.
Time and time again they keep a close eye to ensuring your stay has all the necessary a commodities.
Sam · 26 August 2023
★★★★★ 5/5
TrustpilotReally appreciate your service thanks…
Really appreciate your service thanks for helping us out to find new home special thanks to Raidah for make it look so hassle free 👍🏻
Mohammed · 9 November 2023
★★★★★ 5/5
GoogleTonte in Porters Edge was helpful in sorting a wardrobe issue I had. Fast and well communicated as well.
Thanyarat · 14 June 2020
Agent replied · 13 June 2024
Hi Thanyarat, Thanks for leaving us a 5 star review on Google, we really appreciate it! Have a great day, Folio Marketing Team.
★★★★★ 5/5
TrustpilotGreat experience!
Had a viewing about a month ago now and Charlie was great, really informative in our viewing and helped us to secure a property that we are super happy with!
Sophie · 28 June 2023
★★★★★ 5/5
TrustpilotGreat job Francis
Francis made the process so smooth I couldn't have asked for anyone else. He was so polite and organizes that it made the process seamless.
Lorna · 30 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
