Folio London London reviews

★★★★★ 5/5

Trustpilot

BEST ESTATE AGENCY

BEST ESTATE AGENCYI`d like to compliment one of your agent, Hussain Kothia, for the excellent service he provide me. He has been very supportive and helped me with all the information I needed.I have always been pleased with the service I receive at your branch. However, Hussain Kothia`s professionalism and ability to get to the bottom of the situation quickly exceeded my expectations.

Kristina · 12 December 2021

★★★★★ 5/5

Trustpilot

Regan was lovely and so helpful

Regan was lovely and so helpful! Was on hand to help throughout the whole process.

Beth · 7 December 2021

★★★★★ 5/5

Google

We’ve had a great experience with Folio from start to finish. Nabil was efficient , helpful and made the process very straight forward and easy. Thankyou:)

Jade · 16 December 2023

★★★★★ 5/5

Trustpilot

I would like to appreciate…

I would like to appreciate Raidah support finding right flat for me and helping me with my multiple request and making sure I moved to the flat on my plan day, thanks Raidah for your immense support :)

Syed · 6 January 2023

★★★★★ 5/5

Google

We just rented a flat with Folio, the team is very friendly, efficient and responsive, which makes me feel secure to go with them and their professional service leave us a hussle free experience. Will definitely recommend Folio to my friends who are looking for flats in the future.

Gary · 14 June 2023

★★★★★ 5/5

Google

Been renting from Folio for the past 3 years. No issues at all. Our property manager Yasmine is extremely helpful and is always going an extra mile to help us with any issues.

Jakub · 14 June 2023

★★★★★ 5/5

Google

I recently moved to my flat. Nabil was the agent that helped me through the process. He was very professional and helpful throughout.

Amir · 14 February 2024

★★★★★ 5/5

Trustpilot

Tonte in Porters Edge was very helpful…

Tonte in Porters Edge was very helpful with our washing machine issue, responded quickly and everything was sorted the next day

Andrei · 30 June 2020

★★★★★ 5/5

Trustpilot

Inga has been very responsive and…

Inga has been very responsive and helpful throughout the moving process. She helped patiently with all the questions we have had.Thank you!

Mannat · 2 March 2024

★★★★★ 5/5

Trustpilot

Folio rental St James

We have lived in our house for over 14 years and we are very happy with how any issues have been dealt with. All the safety checks are kept up to date and maintenance on the property is always dealt with. Lerayne will always respond to emails and do her best to get things fixed ASAP, she is very approachable and professional.

Heather · 9 December 2021

★★★★★ 5/5

Trustpilot

Great experience

Recently I've moved to apartment in Harrow. Cindy Anderson is my point of contact and she is quick to respond to any of my queries. I feel happy and worth staying here. Thanks for taking care of us :)

Tapan · 2 November 2022

★★★★★ 5/5

Trustpilot

Doing this review as I hope it creates…

Doing this review as I hope it creates hope for people looking to rent/buy with Folio. I have absolutely loved everything about the Company, they are attentive & supportive they also listen, I also wanted to show my appreciation for Agata Sungaila so grateful as she has been incredible in terms of helping & making sure we feel like we have a voice in all aspects. I hope you continue to grow as a brand & keep your tenants at the forefront. THANK YOU.

TF · 19 June 2023

★★★★★ 5/5

Trustpilot

Regan - super helpful throughout the whole process

I've been with Folio London since early 2017 and was looking for an upgrade from studio to 1-bed flat within the same postcode. Regan picked up my case with friendly and passionate service, helped me get a very nice flat within 2 weeks and been superb throughout the whole process. Received prompt daily updates and constant support from him, everything went smoothly. Can't thank you more Regan.

Rocky · 11 November 2020

★★★★★ 5/5

Google

I have just rented a flat from Folio’s portfolios, and it’s incredible how professional they are! Karolina was super kind, helpful and informative throughout the process; she is the best so far!

Ece · 14 June 2023

★★★★★ 1/5

Google

Very bad agency, every agent gives us different informations, we emailed them many times as well as call them regarding the flat we were interested in and they asked us to wait. After few days without them getting back to us we called again and found out that flat has been taken in the meantime. No one took into account that we were the first interested in and didn't even bother with informing us that they gave the flat to somebody else.

Maria · 14 June 2023

★★★★★ 2/5

Google

I did have a really good experience at a flat in East London, I have been in the flat for 3 years with no issues however over the past month there has been building works outside my flat which has caused rats, they have had pest control in but now the building just smells like dead rats and it is extremely unpleasant and Folio have done nothing to help and very little communication to update residents. Its really disgusting going back to my flat smelling dead rats and definitely not what I expect for the money I pay - they have refused any deduction of rent or compensation for this, so unfortunately would not recommend this at all.

Rhian · 14 June 2023

★★★★★ 1/5

Google

If I could give 0 stars I would starting by the people that are in charge of booking a viewing I was denied that and was sent a video from the actual tenant because the agent was to unbothered to book a viewing. I still accept it and payed my rent in advance. My moving in date was on 7 I had no one showing anything around the flat (baring in mind that my never got the chance to see the flat because there was never a time that could fit the agent). I arrive at the place and it smells there dog hair everywhere in the house the mattress was also dirty with stain and holes. I immediately emailed Vikki the person is in charge of it and explained the situation and also attached some pictures as prove. I paid almost 9,000 for a place where I could even spend the night. I had no response or anyone calling me back until I started to call on Monday (10/10/22) to speak with Vikki (when I finally managed to get a call back from her, after calling the office and other people ) she was extremely rude and was not willing to help or even understand my frustration, she lied saying that will call me back and she didn’t and she also did not respond to any of my following calls through out the all day. I had to then call Hussain to try and sort it out but he said only her was able to sort my situation and even though I contacted since I enter the flat on Friday the (07/08/22) and called Monday (10/10/22) no one made any attempt to sort out my situation or even give me a phone call to update me on anything. I have to stay at friends even though I have my rent paid for 6 months but I’m unable to sleep in the mattress and the sofa e way to small for an adult to be able to sleep on it. If I knew this was the service I was going to receive I would never had put so much money on it.

Pipa · 14 June 2023

★★★★★ 5/5

Google

I've been a resident in folio London for nearly two years now, and myself & my partner love it here! Agata, who is my property manager in Chelmsford, has always responded to any issues we have regardless how small at a very quick pace & has always sorted us out ASAP to make sure there is not even a little inconvenience! Once, I bought a new car not realising my car struggled to fit in my current car park spot, and within an hour of contacting Agata she found me a new spot and moved me straight out! I definitely recommend anybody to move here, as they obviously make sure they get the best property managers here, that are always just a message away! I've had lots of issues with landlords in the past, being rude and plain out refusing to sort any issues, but never once had an issue here! We have engineers sent out either within the same day or the next day at the latest, they have handyman's on standby that come ASAP to sort any small issues like something coming off its hatch or anything that you can imagine! Any issues, they will definitely sort it out for you, thank you for being a great property manager Agata! :)

Robert · 14 June 2023

★★★★★ 5/5

Google

I rented a flat in north London for about 2 years through Folio. I would say that their access to new built flats across London is great, the annual rent increases are kept affordable which is very important now. At the same time their maintenance of these could be a bit better - some items never addressed , repairs promised to happen before moving in not done. I was lucky to have Shannon as my property manager. She always picked up my calls, even whilst abroad on holiday when I needed to give my notice. Shannon understood when there was an item that really needed repairing and although the Folio process was long, at least she approved the work to be done.

Andreea · 14 June 2023

★★★★★ 5/5

Google

Myself and my partner have been renting with Folio since June 2015 and have been very satisfied both with the property and with the service we get. Over the years we have seen people come and go and Folio always seem to clear a flat completely and ensure that it is in very good order before the new tenant moves in. We have recently had our kitchen refurbished which has made a big improvement and the contractors employed were both trustworthy and hard-working. We have had very few problems with the property we have been renting, and things we have asked for have been forthcoming. I would recommend them highly.

Frank · 14 June 2023

★★★★★ 5/5

Google

I have recently moved out of a Folio property after five years, and it was an excellent tenant experience overall. From moving in, through to property management and finally moving out, everything was handled professionally and very fairly. Rent rises were always reasonable and communicated in good time, and they were excellent during Covid - they didn't increase rent that year. Folio looked after the property well, carrying out annual electrical tests, servicing the heating etc. At the end of my tenancy there were no spurious attempts to deduct costs from my deposit either. Responses over email were often slow, but my most recent property manager, Lerayne, was always very friendly and helpful when she got back to me. All in all I would strongly recommend Folio, they are hands down the best landlord I've had in my 10 years renting in London!

James · 14 June 2023

★★★★★ 5/5

Google

I have lived in an apartment rented by Folio London for almost 3 years and I would like to take a moment to express my appreciation for the service I have received from Folio London. They managed to maintain an execellent community environment and even though some repair can be delayed, it will always try their best to meet the commitment of customer satisfaction. I would particularly like to highlight the outstanding service provided by Cindy, who went above and beyond to ensure that my experience was stress-free during the hard time that the boiler is broken and supply chain crisis. Her professionalism and willingness to go the extra mile made all the difference, and I would highly recommend Folio London to anyone looking for top-notch service if they want to find a home in London.

Guanyang · 14 June 2023

★★★★★ 5/5

Trustpilot

Renting Apartment With Folio

I was renting my apartment, with Folio, and I had some queries and support needed for which, I had emailed them and one of their team members, Cindy Anderson, was really helpful and prompt with the immediate responses such a customer service generates loyalty amongst the customers, really a great experience. Thanks

Vikram · 7 February 2023

★★★★★ 2/5

Google

Update After my complaints and posts on social media all was sorted and they returned my money back. ................................................................. Disgraceful service!!! Used Folio years ago and recently they charged me incorrectly and made me pay twice some fees. After showing all receipts they have recognized it, but still they don't return my money back! Don't recommend at all.

Laura · 14 June 2022