Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotThank you Porter's Edge
We really enjoyed living at Porter's Edge, it really felt like home. We would like to thank all the professionals that are part of this community: Concierge Team (always so friendly and responsive), Property and Operations Managers (Long Wei Chan, Beverley Williams and Daniel Novitt, that ALWAYS managed our queries and sorted them out so promptly) and everyone else that we have been in contact in. Thank you :)
Catarina · 31 January 2021
Agent replied · 13 June 2024
Hi Catarina, This is a lovely review. Thanks for leaving us some feedback on here, we really appreciate it. Have a lovely day, Folio Marketing Team.
★★★★★ 5/5
GoogleMany thanks to Charlie at Folio for the consistent support and help in finding a new property- he made the process seamless
Alex · 14 April 2024
★★★★★ 5/5
GoogleCharlie was great at helping me get through the process of securing a flat. Very professional, quick to respond, and friendly. Thanks
Jamie · 14 April 2024
★★★★★ 5/5
TrustpilotCharlie was very helpful
Charlie was very helpful when guiding us through the housing and agreement process. He ensured it went smooth and fast all whilst being very friendly and kind. He helped make the whole stress of finding a house and moving in very smooth!
Maria · 13 October 2022
★★★★★ 1/5
FacebookAWFUL AGENCY. We face with a completely unprofessional agent Amy! She provided my husband with a wrong information about references. We spent time on filling the offer form and didn’t hear back from Amy until I texted her. She also blocked me on WhatsApp instead of apologising and explaining the issue. Disappointed by the behaviour of this person. Don’t recommend this agency as they don’t appreciate their customers.
Arina · 16 May 2024
★★★★★ 5/5
TrustpilotReally great experience
Really great experience! Raidah Jooma made the whole process amazingly smooth to move into the new place!
Udbhav · 9 July 2024
★★★★★ 5/5
TrustpilotWesley Greaves was amazing and helped…
Wesley Greaves was amazing and helped us in a property we absolutely love!
Anthony · 17 May 2022
Agent replied · 13 June 2024
Hi Anthony, Thanks ever so much for the review. We're pleased to hear that Wesley made this experience so positive for you. Have a lovely time in your new home :) Folio Marketing Team.
★★★★★ 5/5
TrustpilotRaidah
Raidah is really the biggest asset of Folio London - she’s been very helpful during the whole process and she is the person who is always ready to help and give a hand with anything needed. Very happy and impressed!
Roma · 9 December 2022
★★★★★ 5/5
TrustpilotInga was very polite and supportive
Gina was very polite and supportive. She guided us through the whole renting process. We had a amazing experience with her and Folio. Keep the good work going on.
Syed · 30 October 2023
★★★★★ 5/5
TrustpilotFantastic service!
Tonte was very helpful in dealing with a dishwasher issue for me - smooth service and fast turnaround. Thank you Porter’s Edge team!
Nadeem · 22 April 2020
Agent replied · 13 June 2024
Hi Nadeem, We're very pleased to hear this and thank you for sharing your kind words with us. Thanks, Folio Marketing Team.
★★★★★ 5/5
TrustpilotLovely
Matthew was really helpful finding a place that suited us and was very friendly throughout the whole process. Very happy with the service provided.
Bronte · 12 December 2019
Agent replied · 13 June 2024
Hi Bronte, We're glad to hear that Matt made the whole process easy for you. Thanks for the 5 star review. Folio Marketing Team.
★★★★★ 5/5
TrustpilotFolio exemplifies top-tier property…
Folio exemplifies top-tier property management, effectively addressing all concerns in a timely manner. Special acknowledgment is due to Property Manager Agata Sungaila for her prompt dedication and fairness.
Vigya · 27 September 2024
Agent replied · 23 October 2024
We are so pleased to hear of your positive experience with Agata and the Folio team!
★★★★★ 5/5
TrustpilotGreat experience- Raidah
Raidah was a lot of help and answered all the questions I had. She ensured that the whole process was timely as well. Great agent!
Busisiwe · 26 January 2024
★★★★★ 5/5
GoogleA big thank you to Cindy Anderson from Folio for her constant help and support. Nice to know there is someone there always willing to assist in resolving issues big and small! Much appreciated!
Dan · 14 June 2023
★★★★★ 5/5
GoogleAs a first time renter in London, the lettings agent Hussain from folio answered all of my questions, made everything easy and helped with all the little details. Viewings we’re organised promptly and on moving in all my requests were fulfilled. I have had a very positive experience so far.
Jay · 14 June 2023
Agent replied · 13 June 2024
Hi Jay, We really appreciate the review. It's great to hear that Hussain is providing such a customer-centric experience. Have a great day, Folio Marketing Team.
★★★★★ 5/5
TrustpilotCharlie - A thorough professional
Charlie has been quite helpful through the process. He's been very responsive & attentive right from the viewing till the agreement was signed. He's always on his feet to help & very professional. Definitely an asset to anyone he works for.
Rohit · 21 October 2022
★★★★★ 5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Raidah. From start to finish, it was an absolute pleasure! From our initial conversations and throughout the whole process, Raidah was professional, clear, and straightforward.
Customer · 10 July 2023
★★★★★ 5/5
GoogleHad a great experience with Jekabs, he seemed knowledgeable about the property and did genuinely go out of the way to answer all my questions
Patrycja · 9 November 2024
Agent replied · 23 November 2024
Thank you for sharing your positive experience with Jekabs and the Folio team, we are pleased you have had a great experience!
★★★★★ 5/5
TrustpilotWe are satisfied with this flat and the…
We are satisfied with this flat and the agency that helped us feel at home from the first day after moving. And thanks to Hussain Kothia for his hard work and understanding.
Aliona · 2 August 2023
★★★★★ 5/5
GoogleI have had the best experience with them since I started renting. Daniel Novitt has been especially helpful to me regarding repairs.
Rene · 14 June 2020
Agent replied · 13 June 2024
Hello Rene, Thanks for your kind review. We will pass on your kind words to Daniel. Thanks, Folio Marketing Team.
★★★★★ 5/5
TrustpilotSpecial mention to Hussain who has been…
Special mention to Hussain who has been more than helpful and easily reachable to answer any questions and guide me through the process, removing the usual stresses associated with moving house.
H · 25 August 2023
★★★★★ 5/5
TrustpilotMade moving easy!
Raidah was my letting agent for my move into my new apartment.She was very professional and replied to all of our queries almost straight away!Made the move in process very smooth and would 100% recommend!
Maya · 30 April 2023
★★★★★ 5/5
TrustpilotBEST ESTATE AGENCY
BEST ESTATE AGENCYI`d like to compliment one of your agent, Hussain Kothia, for the excellent service he provide me. He has been very supportive and helped me with all the information I needed.I have always been pleased with the service I receive at your branch. However, Hussain Kothia`s professionalism and ability to get to the bottom of the situation quickly exceeded my expectations.
Kristina · 12 December 2021
Agent replied · 13 June 2024
Hi Kristina, We're so pleased to hear good things about Hussain's level of customer service and professionalism. We really appreciate being called the best agency also. Have a lovely day, Folio Marketing Team.
★★★★★ 5/5
GoogleGood and friendly staff. Specially Jekabs helped us lot in letting the property
Bharath · 16 April 2025
Agent replied · 25 October 2024
Thank you for the positive review, we are elated to hear about your experience with Jekab and Folio!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
