Trusted Agent profile · London
★★★★★
1,428 reviews across 3 platforms
2, Killick Street, London, N1 9FL
Part of Folio, see every office.
Folio London's office in London, at 2, is rated 4.4 out of 5 across 1,428 reviews on three platforms, including 504 Google reviews rated 4.2.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotWes was very professional and got all…
Wes was very professional and got all the paperwork done extremely fast. He’s always so friendly and always really quick to answer any texts and queries that I have. Thanks Wes :)
Hi Sophie, We're pleased to hear! Thanks for the review! Folio Marketing Team.
5/5
TrustpilotRecommended
I’m so pleased that I came across Folio in my property search. First of all, they seem to treat everyone fairly; secondly, they have nice selection of properties in good condition at reasonable price and with some flexibility around the tenancy agreement. Regan, our lettings negotiator, was helpful from the start to the end of the process, always at hand to answer any questions. He was transparent, diligent and efficient. Top notch service. Thank you.
Good Afternoon, Thanks for writing this review and singing our praises online! We hope you love your new home. Have a great day, Folio Marketing Team.
1/5
TrustpilotTerrible property manager
Our property manager is the worst person to try and get a hold of and when we do, she’s less than helpful. We’ve had faulty fire alarms from the day we moved in and it took the threat of escalating it to the council for her to send someone round, and even then she made up a story about it being the previous tenants fault (we’re the first ones in this flat). It’s still not even fixed 9 months on. Maybe it’s just this property manager but it just makes the whole experience one I wouldn’t want to repeat.
Hi Staciah, We're sorry to read this review and this is not the service that we want to provide! Please could you send an email to marketing@foliolondon.co.uk stating what property you live at? Thanks, Folio Marketing Team.
5/5
GoogleI had an amazing experience with Folio and dealing with Adam was like having a friend who is looking after you. Thank you to his professionalism, hard work and care I received my contract and moved in in less than 1 month. Thank you!
5/5
TrustpilotBakersfield ~ is an amazing place to…
Bakersfield ~ is an amazing place to leave. Since moving in, it been excellent to see ongoing improvements and developments for our communal areas, anti social behaviour is dealt with promptly and repairs has continue to be efficient even during the pandemic. And overall the estate manager is accessible, understanding and get the job done within a timely period with effective communication. Thank you Folio for the great service & staff and for being good landlords even during such a hard time.
Good Afternoon, This is a nice review, thank you very much! We agree! Bakersfield is such a lovely quiet and friendly estate in a stylish area that's full of character! We're pleased to hear that Property Management are doing a great job over there and are dealing with issues as promptly as possible. Have a great weekend, Thanks Folio Marketing Team.
5/5
TrustpilotPerfect Property Manager
I rent a property with Folio London, it was a smooth, registration and referral process. I was very pleased with the outstanding service I received during my initial application. I have now been living here for over a year and have a wonderful Property Manager, Vikki, who really goes out of her way to get issues and repairs resolved. I think the key to enjoying the rental experience is a proactive property manager, knowing that repairs will be completed readily. During this very difficult time of COVID-19 I was still able to get repairs completed in a safe way and was kept fully informed of the measures that Folio were putting into place to help support tenants through this time either practically or financially; I was very impressed.I continue to have a positive experience living in a Folio property, the high standards of cleanliness and the upkeep of the property have been maintained throughout, be it my own flat, the building I live in or the surrounding square.I would highly recommend Folio London.
Good Morning, Wow this is a really nice review, thanks so much! We're pleased to hear that you're satisfied with the service you've received. Enjoy the rest of your day. Folio Marketing Team.
1/5
TrustpilotDo not rent with Folio
I would strongly advise not renting with Folio. As soon as you sign the lease, they are very unresponsive to all matters from maintenance requests to ending the contract when you are moving out. The property manager, Tonte, constantly ignored calls / emails. Even in-person visits were useless, as he wouldn't act on the requests given. It took 3 months to end the contract, costing me 1000+ in extra rent fees etc.UPDATE: following my review, I got a response from the property manager (after a month of radio silence) stating that they are refusing to provide reimbursement of the additional fees incurred as they believe that they did everything in a timely manner. As far as I’m concerned, no contract swap should take months to complete.
Hi Sophie,We're very sorry to hear this, we're aware that you are currently in contact with Property Management regarding this. If you would like to raise anything else, please feel free to email feedback@foliolondon.co.ukThanks, Folio Marketing Team.
5/5
GoogleI have just finish my tenancy agreement with the company it was ver good experience. Especially Charlie has helped me a lot made it very easy for me . Highly recommended
4/5
GoogleDespite the short time as our property manager, Aimee has been an absolute gem. Really nice and helpful, and always communicated with us and ensured we had a smooth check out process!
Good Morning Victoria! Thanks for leaving us a nice review. We're pleased to hear that you've had a great experience renting with Folio! Thanks, Folio Marketing Team.
5/5
GoogleI have never been so impressed with a letting agent as I have with Folio London. They have an amazing level of professionalism and the best staff. Lerayne Nisbett especially is an amazing member of staff who is always there to resolve any queries and is very efficient and truly cares. Lerayne has responded to all our queries efficiently and has made the whole renting process a pleasant experience. Folio London put their tenants first and it is valuable to have this sort of relationship with your landlords in this day and age.PositiveResponsiveness, Quality, Professionalism, Value
Hi Sarah, This is a very kind review! We're glad to hear you're pleased with the service you've received. Have a great day. Thanks, Folio Marketing Team.
1/5
GoogleWhilst all the formalities with renting from Folio was easy and straightforward, the state of the property I moved in was a total disgrace. Was promised a flat that would be professionally cleaned and repainted and all appliances checked over. Instead I was greeted by filthy and greasy home, selectively repainted in a hurry, there was more paint on the floor, tiles , kitchen worktops then actual walls. Oven door hanging of the hinges , broken lights , heaters. Credit to Lerayne and contractors who rectified most of these problems very quickly but in the end, I could not move in when I have planned whilst already paying rent. Had to wait around all week waiting for plumbers, cleaners and painters. Now when I finally managed to move in, the fridge turned out not working! It's been broken for over a week now! Thanks Folio for this great experience!
Hi Pawel, We're sorry to hear this. Please could you send an email to marketing@foliolondon.co.uk detailing what you are dissatisfied with, so we can report this to the correct department. Thanks, Folio Marketing Team.
5/5
GoogleI have never ever dealt with an agency where they have an estate agent that is so charimastic and tenacious like Adam Prince. Truly customer centric experience. Not many people would do what Adam did. He has helped me since the start despite all the issues that came his or our way. I want to say that Folio should be more than proud about having such a professional in the team. Thanks a lot Adam and Folio, for helping me getting such an amazing place for myself.
Hi Filipe, Adam always puts the customer first! We're pleased to hear he's doing a great job at Folio. Thanks for writing this great review. Have a great day, Folio Marketing Team.
1/5
TrustpilotAwful. Dangerous. Lack of responsibility.
Recently 10+ women have come forward about someone managing to unlock doors which are locked. Folio denies any of this happening which is utter crap.It’s unacceptable and so dangerous someone who has access to the MANAGEMENT KEYS is trying to get into our flats. All women have said they live alone or were home alone when it happened.Folio never take responsibility but this is even worse considering this involves people’s personal safety.Lifts are constantly out of order and when they are fixed, it takes either between less than a day - 2 days before the lifts break again.Finding unwanted gifts left by contracts (juice bottles of tribe). Cheaply built and extremely noticeable considering all the issues we’ve had alone. Takes months to get ANY kind of repair done even when Folio class it as an EMERGENCY.I DO NOT RECOMMEND THEM AT ALL. Don’t waste your time or money on them. This isn’t even the only things wrong with them but I would be here for days listing everything off 😂EDIT: after being contacted by the City Park West Property manager about recent events concerning the safety of women within the development, it’s become more apparent their public image is more important considering they lie on here with fake reviews, they aren’t interested in our safety fully, they’re trying to cover up the fact their lettings negotiators have lost multiple keys into various flats just within Norman Court and bought the property manager some gin to keep it quiet but I guess that’s what you get with money hungry people - rubbish service but hopefully the gin was worth it.
Good Afternoon. We’re sorry you feel this way. With regards, to the security issue, we were only made aware of a suspected break-in on Friday. We have not had 10+ reports made to us. The security of our residents is of paramount importance to Folio London and we will work with the Police when and where necessary to investigate any issues raised. We can confirm that no keys were issued out from the Concierge on Friday.We strongly encourage all residents to report any security concerns directly to The Police in the first instance. We also encourage residents to contact their Property Manager directly as they can address individual resident enquiries outside of our social media and review platforms.The Folio London Concierge Team use a robust key management procedure. Only authorised individuals have keys released to them, with the Estates team having oversight of the key system. Regular patrols are conducted by security and we can use resident feedback to make sure that these are increased in specific blocks, should residents raise any specific concerns or issues. If security issues are reported to the police, then they can tailor their patrols based on reports that they receive. If you would like to discuss any of this further, please feel free to email us marketing@foliolondon.co.uk Thanks, Folio Marketing Team,
5/5
TrustpilotQuick and easy process.
Quick and easy process.. Charlie has been a legend and very helpful throughout the whole process!..
Hi Ashley, thanks for leaving us your review! we are happy you've had a positive experience with us. Thanks, Folio Marketing Team
1/5
TrustpilotNo regard for the safety of residents, just their own self interest.
Folio London is THE worst company that I have ever had the displeasure of dealing with. Since moving in we have experienced problem after problem. It started with issues with hot water and the associated company overcharging residents, and Folio not doing anything about it. Folio also wanted to charge residents an additional £20 for a parking permit from an external parking company, a parking permit for a space that we already all pay for monthly. It has since escalated, my partner and I were stuck in the lift for an hour and a half, with no follow-up support with the emails I sent regarding copies of lift inspections, and evidence of some kind of procedure with Essex Fire and Police. The lifts are regularly out of service. More recently, there has been a huge issue with security. Homeless people sleeping in the undercover car park, gangs of kids breaking into the car parks, and all with an increased service charge, but with no evidence of an increase in the so-called security we have paid for. The icing on the cake is the most recent issue. Multiple residences have reported that they have had an unknown person entering their home, with keys, meaning that the keys that are held by Folio have either been stolen, or there is someone with access trying to break into residents homes. Considering that previously, when showings have been organised, the staff at Folio have left the keys to multiple properties in an unlocked flat. The police are currently involved and are currently investigating. Folio seem to have a blatant disregard for any of the issues that residents have raised. Imagine if a vulnerable, pregnant, or elderly resident was broken into, was stuck in the lift, or had no access to hot water. You don't want to imagine the outcome. EDIT: Folio have also deleted posts from the Residents Association Facebook page, under the pretence that it is for the 'Residents Safety'....As you can see, residents are angry, and Folio are creating fake reviews to bring their TrustPilot score up. That should speak for itself. As well as reporting here, I plan to also report Notting Hill Genesis and Folio London to the Housing Association Ombudsman.
Hi Eilish, We’re sorry you feel this way. With regards to the lift issue, we know you are already in contact with Property Management regarding this issue and they are taking your feedback on-board to improve security measures at City Park West.With regards to your hot water issue, residents have already been advised to raise issues with payments directly to Insite.There was an error with your car parking payment. This was rectified and all residents received correspondence from us. The car parking audit has meant that we have an efficient system to record and allocate car parking bays.Please be assured that The Estates Team are dealing with the problem with homeless people at City Park West. We work with organisations and charities in the borough to assist with helping homeless people, who enter the car park for shelter. This has reduced significantly.There are no fake Trustpilot reviews being written on our behalf to improve our overall score. We rely on review platforms to improve our customer service and hear form our residents, irrespective of whether these reviews are good or bad.If you would like to discuss any of this further, please feel free to email us marketing@foliolondon.co.uk Thanks, Folio Marketing Team,
1/5
Trustpilot-10 stars if i could
A recent string of attempted/suspected break in attempts at many peoples homes with Folio scrambling for excuses and trying to dismiss the claims as rumours. The management has handled this situation poorly. But... this is just the tip of the iceberg🙄 emails and phone calls unanswered constantly; cheaply built and any defects or blamed on the tenant despite evidence of it not. Basic cleanliness is lacking such as behind the kickboards in the kitchen (bottles of urine from the construction phase as one example) Lifts are rarely working in blocks, with the repairs then only lasting 1/2 days till they are out of service again. Would not recommend renting with folio, seems like they sell the dream but it’s really a nightmare.PLUS, it’s pathetically obvious that they write their own reviews on this page to up the rating and disguise the fact tenants are increasingly fed up with the way this company handles situations.
Good Afternoon. We’re sorry you feel this way. With regards, to the security issue, we were only made aware of a suspected break-in on Friday. We have not had 10+ reports made to us. The security of our residents is of paramount importance to Folio London and we will work with the Police when and where necessary to investigate any issues raised. We can confirm that no keys were issued out from the Concierge on Friday.We strongly encourage all residents to report any security concerns directly to The Police in the first instance. We also encourage residents to contact their Property Manager directly as they can address individual resident enquiries outside of our social media and review platforms.The Folio London Concierge Team use a robust key management procedure. Only authorised individuals have keys released to them, with the Estates team having oversight of the key system. Regular patrols are conducted by security and we can use resident feedback to make sure that these are increased in specific blocks, should residents raise any specific concerns or issues. If security issues are reported to the police, then they can tailor their patrols based on reports that they receive. If you would like to discuss any of this further, please feel free to email us marketing@foliolondon.co.uk Thanks, Folio Marketing Team,
1/5
TrustpilotCustomer safety first
Multiple female residents are having their doors unlocked by a random man, this has happened to several residents and having raised the issue with Folio they later deleted the status. Stating that we’ll be paying out for 24hr security within our service charge and still not seeing anybody patrolling the grounds is a joke. Been waiting 7months now for somebody to come in with the correct equipment and change our lightbulbs, had 4 contractors later we’re still waiting. The amount of money each resident is paying is really not worth the treatment we’re being received. It will take someone to get either broken in to and attacked or even worse before something happens. Everything seems to get brushed under the carpet or ignored as if it’s coming out of their own pocket.
Good Afternoon. We’re sorry you feel this way. With regards, to the security issue, we were only made aware of a suspected break-in on Friday. We have not had 10+ reports made to us. The security of our residents is of paramount importance to Folio London and we will work with the Police when and where necessary to investigate any issues raised. We can confirm that no keys were issued out from the Concierge on Friday.We strongly encourage all residents to report any security concerns directly to The Police in the first instance. We also encourage residents to contact their Property Manager directly as they can address individual resident enquiries outside of our social media and review platforms.The Folio London Concierge Team use a robust key management procedure. Only authorised individuals have keys released to them, with the Estates team having oversight of the key system. Regular patrols are conducted by security and we can use resident feedback to make sure that these are increased in specific blocks, should residents raise any specific concerns or issues. If security issues are reported to the police, then they can tailor their patrols based on reports that they receive. If you would like to discuss any of this further, please feel free to email us marketing@foliolondon.co.uk Thanks, Folio Marketing Team,
1/5
TrustpilotDangerous , incompetent and irresponsible
Refuse to acknowledge 10+ women are having their flat doors unlocked by someone with access to keys. Dangerous . Seem to have 1 rule for each tenant and they will push there luck with whoever seems an easy target. Take zero responsibility for any mistakes , oversites or failures of the company . Even when they hadnt set up a water system for the entire building when people had moved in . I'm shocked and appalled on the regular at this company
Good Afternoon. We’re sorry you feel this way. With regards, to the security issue, we were only made aware of a suspected break-in on Friday. We have not had 10+ reports made to us. The security of our residents is of paramount importance to Folio London and we will work with the Police when and where necessary to investigate any issues raised. We can confirm that no keys were issued out from the Concierge on Friday.We strongly encourage all residents to report any security concerns directly to The Police in the first instance. We also encourage residents to contact their Property Manager directly as they can address individual resident enquiries outside of our social media and review platforms.The Folio London Concierge Team use a robust key management procedure. Only authorised individuals have keys released to them, with the Estates team having oversight of the key system. Regular patrols are conducted by security and we can use resident feedback to make sure that these are increased in specific blocks, should residents raise any specific concerns or issues. If security issues are reported to the police, then they can tailor their patrols based on reports that they receive. If you would like to discuss any of this further, please feel free to email us marketing@foliolondon.co.uk Thanks, Folio Marketing Team,
5/5
TrustpilotGreat experience with Folio
Great experience with Folio. Raidah was great from start to finish. Helpful and on hand for anything I needed. Would highly recommend.
Hi Phoebe, Thanks ever so much for this review. We're really pleased to hear that you had a positive experience whilst dealing with Raidah. Have a lovely day, Folio Marketing Team.
5/5
Google2 years of comfortable stay and safe atmosphere I lived in Burgess Springs, Chelmsford and my letting agency was Folio London. I …
Thank you so much for your in depth review, we are so pleased to hear of your positive experience with Agata and the Folio team!
5/5
TrustpilotRaidah was very helpful and…
Raidah was very helpful and professional. She helped me and my girlfriend finding an amazing apartment and kept her promise. The transition went smooth from first calling them to moving in. First month in the place, so far so good!
5/5
TrustpilotSmooth Onboarding
Regan was our agent, he is polite and very helpful and is always there just a call away to help all our concerns.
Hi Nitesh, Thanks for the kind review. It's always great to hear from those that have just moved in! Folio Marketing Team.
5/5
TrustpilotHello from 123 Bakersfield
Hello from 123 Bakersfield I've been living here for almost 14 years and l've seen 6-7 different landlords regarding this estate, most landlords have been good and efficient in many respects, but, to be fully honest l have not seen no landlord like miss:Sharon Taylor in my whole life anywhere !!! She is there 24/7 not just for me but for every single resident at this estate, and to honest how she does it and how she do it its impossible to think of ,, and they're over 200 residents at this estate . Her honest hard work is reflected in many positive decisions she made to help each and everyone of us !! No doubt !!!What astonishes me is her dedication to resolve issues & requests each of us might have from time in need ,, she has always been there doing the right thing endlessly no matter if rain or wind or snow , hot or cold : she's always there to help over the phone, over the emails, and many times direct to your door !!!Personally, l have not hear nor seen talking about her without high respect and such great gratitude to her persona character quality !!! She's a true Hero to many of us here, she made Us feel more safe and secure than anyone so far.!!I truly believe she's very special in many ways, just ask around the Bakersfield estate and they'll tell you the same story !!! No doubt !!Thank you very much miss Sharon Taylor
Wow! What a review... Thanks so much! Sharon will be very pleased to read this. Have a great day! Thanks, Folio Marketing Team.
5/5
GoogleFantastic service from Nabil. He guided us through the process really well and thank you for all your help.
Thanks for the positive review Courtney, we are glad to hear you had a smooth experience with us!
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