Trusted Agent profile · London
★★★★★
1,428 reviews across 3 platforms
2, Killick Street, London, N1 9FL
Part of Folio, see every office.
Folio London's office in London, at 2, is rated 4.4 out of 5 across 1,428 reviews on three platforms, including 504 Google reviews rated 4.2.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe have had the best service with Nabil Gamhiouen! He was extremely responsive, unlike some other agents who never call back. He understood the urgency of our situation and helped us with every step. A small act of kindness goes a long way. Thank you Nabil!
5/5
TrustpilotHighly recommend!
Raidah was great! She managed our viewing and onboarding, making what could have been a stressful process rather stress-free! Would highly recommend Folio! Thanks guys! Jack - London.
Hi, Many thanks for sharing this online! It's always great to get feedback from renters. Have a lovely day, Folio Marketing Team.
5/5
GoogleFantastic work from Jekabs. We all know the stress a move can generate, but having a professional like him made the process smooth.
We are so glad to hear that! Thanks for sharing, enjoy your new home 😊 …
5/5
TrustpilotReally great service - highly recommend
We recently moved into our new flat and throughout the tenancy process, from viewing the flat to signing our tenancy agreement, Raidah was great! She was honest, responsive and very helpful. I'd highly recommend Folio - thank you for your support.
5/5
GoogleThe smoothest renting process ever had in London. Friendly, knowledgeable and efficient. Adam was an absolute star from initial viewing right up to the days after moving in. Always quick to answer all queries.
Thank you so much Gary for this review! We are happy to hear you have had a wonderful experience. We have passed your comments onto Adam. Kind Regards, Folio Marketing Team.
5/5
TrustpilotCharlie Morton review…
Charlie Morton was both friendly and efficient. He listened to what I was saying and was not pushy.
Hi Charlie, thanks for leaving us your review! we are happy you've had a positive experience with us. Thanks, Folio Marketing Team
5/5
TrustpilotNew Tenancy - Positive starts
Me and my partner moved in to a Folio apartment at the Royal Albert Wharf development in November and had a really positive experience throughout. The flat is lovely and Matt who showed us around was very helpful and patient taking the time to show us 4 different properties on the day we viewed. Although the process to submit information was slightly slower due to the pandemic, the use of the Goodlord referencing and registration system was easy to use and automated efficiently. No problems with the flat so no need to really ask anything from the property management team just yet!Hoping things continue as positively!
Hello Alfie, Thanks for the 5-star review, we really appreciate it. Thanks for sharing your positive experience with Folio online and we hope many people read this! Have a great day, Folio Marketing Team.
5/5
FacebookMe and my partner moved in to a Folio apartment at the Royal Albert Wharf development in November and had a really positive experience throughout. The flat is lovely and Matt who showed us around was very helpful and patient taking the time to show us 4 different properties on the day we viewed. Although the process to submit information was slightly slower due to the pandemic, the use of the Goodlord referencing and registration system was easy to use and automated efficiently. No problems with the flat so no need to really ask anything from the property management team just yet! Hoping things continue as positively!
Hi Alfie, This is a lovely review and thanks so much for taking time to write it. We hope you enjoy your time renting with us! Have a nice day, Folio Marketing Team.
5/5
GoogleFolio are amazing! Always prompt at replying and helping out the tenants. Always coming up with community events for the building and improving their …
Thank you Beatriz, we are pleased to hear you have had a positive experience with Cindy and the Folio team!
5/5
TrustpilotSpecial mention to Agata our property…
Special mention to Agata our property manager. Agata has been extremely helpful when not only moving in, but any relating problems we have had during our stay. Would highly recommend Folio based on management demonstrated by Agata over the past 18 months, we will be sorry to leave.
5/5
TrustpilotFolio London has been especially…Covid-supportive!
Folio London has been especially helpful during lockdown. I was contacted and had a video chat just to check everything was okay with me, which was greatly appreciated as I live alone. Also, my property manager, Lerayne Nisbett, has always been really on the ball. She's always helpful and courteous and whenever I've had any problems, she's got things moving the same day I contacted her and checks to ee they've been resolved. It's the best landlord experience I've had.
Hi John, We love reading reviews like this! Thanks so much for taking time to write it :) Have a great day, Folio Marketing Team.
1/5
TrustpilotImpossible to get through to anyone on…
Impossible to get through to anyone on the phone or via email, and if you do manage to get through to a property manager (it can take months) it's a coin flip whether they will actually help fix the problem or make it worse. Folio have made 2 administrative mistakes that have cost me financially - I have spent hours trying to get these resolved without luck. The property itself was nice but I wouldn't wish dealing with this nightmare of a company on my worst enemy.
Hi Iain, We're sorry you feel this way. We'd like to help resolve this for you. Please could you email us your address to marketing@foliolondon.co.ukThanks,Folio Marketing Team.
5/5
TrustpilotEasy, fast and professional
Regan is extremely efficient and helpful. Throughout the entire process he has kept us informed step by step and never lost his professionalism. Was a very smooth process.
Good Morning, Thanks for leaving this review and for sharing your experience of dealing with Regan. We hope many others read this too :) Thanks, Folio Marketing Team.
1/5
TrustpilotFreezing to death this winter 🥶
I would just like to share our boiler repair experience to give you a context of the quality of repairs Folio/Notting Hill Genesis offers on private renting at least on my personal experience. Since we moved in this property in New Hendon Village last June 2020, we noticed that our boiler makes some funny noises, noises that are not normal (areoplane) to hear to the point that our neighbour bangs our wall at 11pm. We wanted to solve this problem prior to winter to avoid problems with heating come the cold season. We called engineer a total now of 5 times but they keep on dismissing claims not solving the problem fully not until the 5th one. After a few days of the repair, we now don’t have central heating. At the time of writing, the temperature outside is 4 degrees Celsius. Our site manager (new one) promised us that the repair personnel from Swale Heating would have arrived yesterday but actually did not turn up. Morale of the story: Buy lots of heating garments this winter season for indoors.
Hi Michael, We're really sorry to hear this. We've raised your issues with Property Management who will be contacting you very shortly. Thanks, Folio Marketing Team.
5/5
TrustpilotI really loved Folio
I really loved Folio. I think it’s the best agent I had so far. They are very professional, kind and keen to help me whenever I have problems. Adam helped me found the current flat, and Cindy has been very helpful throughout last year whenever I had difficulties, including things like repairs.
1/5
TrustpilotTruly awful service and communication
Truly awful service and communication, really get the feeling that City Park West tenants are just an inconvenience. Once again have to resort to a bad review on Trustpilot in order to get a response. Reported our washing machine was not working on the 18th, no response. Complained on the 25th and assured someone would contact within 24 hours, still nothing, it’s now the 28th. There are over 300 outstanding or expired repairs showing online so we are not sure that they even check or follow up.
Hi Simon, We are really sorry that you feel this way. This is certainly not how we want our tenants to feel. Could you send us your address across to marketing@foliolondon.co.uk so we can escalate this as a matter of urgency? Thanks, Folio Marketing Team.
4/5
GoogleMy friend and I have recently moved to one of Folio's property in Stratford, London. My POC - Raidah Joomah had been extremely helpful during the entire process and made sure that shifting to our new home was a seamless process. Would highly recommend her to all of my friends who are looking for a new house to rent in London.
Hi Simran, Thanks ever so much for the review! It's great hearing about people's positive experience! Have a lovely day, Folio Marketing Team.
1/5
TrustpilotPoor communication
Poor communication, I moved out of a folio property in Royal Albert Wharf, due to my circumstances had changed with work with COVID-19, I repeatedly sent email to my property manager to let her know my situation, not a dam was given, only until I handed my keys back into concierge and wrote another email, I had been sent a rent arrears email? Although I’m not living at the flat, ive asked on numerous occasions by email if she had arranged check out, my emails are just being ignored! Now I’m still fighting for deposit and for checkout to be arranged? Before I get a solicitor to deal with legal action, never dealt with such unprofessional letting agent, no communication seem to be the easiest way to fob you off.
Hi Adele, We're sorry to hear that you've had problems contacting your Property Manager. You will have been sent a rent arrears email if you are behind on rent payments. If you email us your address to marketing@foliolondon.co.uk, we can chase the checkout and deposit for you! Thanks, Folio Marketing Team.
1/5
GoogleAbsolute scammers - avoid at all costs!!! I signed a lease agreement in June for a tenancy to start in September. It was already a bit shady in the beginning as they refused to countersign the agreement until I sent them one month of rent to them. After that, they continued to ignore my emails and calls, refusing to countersign the lease agreement still. I then asked for my money back since they wouldn't sign the agreement. They refused to give it back to me. At the end of August, 1 week before my lease was set to begin, they told me that they had rented it to somebody else instead. Don't get screwed like I did. Avoid these people like the plague.
1/5
TrustpilotDO NOT GO NEAR-SINCERE ADVICE
I live in FOLIO building in Chelmsford, Cockerell Court. The price for a one bed flat is £914 and to be increased plus council tax £126 to be increased aswell. The lift in Cockerell court, is always in out of service mode. I live on the 6th floor and it is always a worry to come back home. My wife is heavily pregnant and I did not listen to my previous neighbour in number 44 when she advised me to leave.Today I regret.For a newly built building non of the buildings are inter-connected so it means you cannot use any other lifts although I heard they are too experiencing the same issue.For an emergency service to reach the building it is super difficult. No access whatsoever to reach the main courtyard in for a fire engine, etc. Every single delivery man complains about the maze type building they built.So, It is A NO GO FOR FOLIO CHELMSFORD.
Hello, We're very sorry that you feel this way. Please could you send us your address on an email to marketing@foliolondon.co.uk so we can look into this for you? Thanks, Folio Marketing Team.
5/5
GoogleWorking with Folio London through the referencing and the entire process was seamless. The communication, response time to questions and guidance was truly impeccable.
Thank you Tomiwa, we are so happy you have had a seamless experience!
5/5
TrustpilotWe had a great experience with Folio…
We had a great experience with Folio since the beginning. Agata, our Property Manager, always addressed our concerns quickly and helped us with any issues we had at the property. Very well maintained flats and great staff.
Thank you for the positive review, we are pleased to hear of your experience!
1/5
Googlegot scammed by them. never pay a holding deposit before passing the referencing phase, they'll do anything to make you fail so they can keep your money. use another agency that does the referencing phase first before asking for a deposit. yuck.
Thank you for your feedback! We completely understand that losing your holding deposit can be disappointing. We strive to make the renting process as clear and enjoyable as possible, and we outline our referencing criteria before any holding fee is paid. Unfortunately, in this case, those requirements weren't met. If you have any questions or concerns about how this was handled, please feel free to reach out to us at hello@foliolondon.co.uk.
5/5
TrustpilotHuge thank you to Karolina
Huge thank you to Karolina! She was super helpful from beginning to end. Great communication, very reliable and really nice! Thank you!!
Hi Shireen, Thanks so much for the kind review! Appreciate the positive feedback. Thanks, Folio Marketing Team.
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