Trusted Agent profile · London
★★★★★
1,428 reviews across 3 platforms
2, Killick Street, London, N1 9FL
Part of Folio, see every office.
Folio London's office in London, at 2, is rated 4.4 out of 5 across 1,428 reviews on three platforms, including 504 Google reviews rated 4.2.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotFinding a flat in London can be an…
Finding a flat in London can be an exhausting experience, but Folio makes it so much easier! Raidah was brilliant all the way from the viewings to making sure everything went as smooth as it could be!
5/5
GoogleGreat experience! Liaised closely with Kornelia, who was extremely helpful and ensured I found the right property. Her response times were great and the process was smooth, from viewing to finalising the tenancy.
Thanks Kelise, we are so pleased to hear of your experience with Kornelia and the Folio team!
5/5
TrustpilotMy experience of moving flats was…
My experience of moving flats was smooth with the help of Raidah. She was helpful, always responsive to emails and queries and professional throughout the entire process from viewing flats to paperwork. Thank you Raidah!
Good Morning, Thanks for this lovely review. We're pleased to hear Raidah from Lettings is doing a great job and putting smiles on faces. Have a lovely day, Folio Marketing Team.
4/5
TrustpilotI recently worked with the lettings…
I recently worked with the lettings negotiator, Charlie. He was amazing, my first encounter with Charlie was very professional, he had our best interest at heart and worked really well throughout the process, he’s very responsive, professional and has great people skills. Things I really look out for.Many thanks Charlie, helping us this far.
5/5
TrustpilotEvery process has been detailed and…
Every process has been detailed and self explanatory. The Agent has been helpful and communicated well.
5/5
GoogleHello, our experience with Folio London was very good and positive. Jey Velupillau was very professional kind and always available for us, every time when we tried contact him, he always picked up and was ready to help. Thank you very much from us
Hi Zuriana, thank you for your positive feedback. It is greatly appreciated. Kind regards, Team Folio.
5/5
TrustpilotDefinitely would recommend Folio Real Estate
Charlie is one of the best real estate agents I have dealt with. He is great at communicating and following up with any questions or requests! Charlie is very professional but kind and very approachable. Would definitely recommend using Folio to anyone looking to rent. Thank you for all your help Charlie, we appreciate everything you have done for us.
3/5
GoogleWhile we are pleased with the apartment we have moved in to, we have been utterly disappointed with the lack of/slow communication and miscommunication which has caused more stress than is necessary.
Hi Kirstin! Thank you for your feedback regarding your experience with our communication. We are glad to hear that you are pleased with your new apartment, but we sincerely apologise for the slow responses and any miscommunication that has caused you stress. We value your insights and take them seriously as we strive to improve our service. Please feel free to reach out directly if there’s anything else we can do to assist you. Thanks, Folio London
5/5
GoogleRaidah had been very helpful throughout the rental process. She was quick to respond, efficient, and showed good understanding, especially during a frustrating referencing process with a third party provider. Highly recommend!
Thank you Anastasia, we appreciate the kind review. Enjoy your new home!
5/5
TrustpilotRaidah is a really helpful negotiator…
Raidah is a really helpful negotiator when helping us to find the perfect flat! Really appreciated all the help from the folio. Recommend to those who were struggling with renting a house.
Hi Shao, Thanks for leaving this lovely review. We really appreciate hearing from our renters. Folio Marketing Team.
5/5
TrustpilotI have worked with Cindy Anderson who…
I have worked with Cindy Anderson, who looks after our development, for over two years now and she has always been very pleasant to work with- she is extremely quick to respond to any reported issues and efficient in getting them dealt with in a timely fashion. Nothing is too much trouble for Cindy-Thank you for all your help.
5/5
GoogleGreat agency to rent with! Fast responses, efficient and they have always seemed to have my best interests at heart. Gina has been our PMA and she has been fantastic!!
Hi Jazmin, That's excellent to hear. Thanks ever so much for your kind words and for leaving us this 5 star review. Have a lovely day, Folio Marketing Team.
5/5
TrustpilotFast and easy to deal with
Fast referencing and fast to respond to queries. I dealt with Regan and everything was smooth sailing. Great customer service and etiquette. Always heard back quickly in regards to any questions I had about the property.
Hi Harry, This is great to hear! We hope you settle quickly into your new home. Thanks for leaving this kind review. Folio Marketing Team.
4/5
TrustpilotGood experience overall
As a housing association, Folio are much better than renting from a private landlord or normal estate agency. Our flat was pet-friendly and reasonably priced. Our manager was Cindy and she was happy to sort out any issues that we had. The only downside was with repairs, this was more to do with the contractors who were often quite useless. I suspect that they have been using some cheap and cheerful companies, although all issues were fixed eventually. Overall a good experience. Thanks
Hi Chris, Thanks for leaving this honest and kind review whilst giving an insight into a real renting experience with Folio. We hope you have a nice day, Folio Marketing Team.
5/5
TrustpilotProblem was reported with broken oven…
Problem was reported with broken oven and recently with the washing machine and the property manager send request very quickly to check it.
Hi there, we are very happy to hear your repairs were dealt with quickly and you are satisfied with the service :) Thanks, Folio Marketing Team
5/5
TrustpilotRaidah's review
Raidah was very professional and helpful during my flat search and move-in. She provided me with all the necessary information to secure the property and make my experience as smooth as possible.
Hi Alexander, Many thanks for the review. Raidah will be very pleased to read your kind words. Have a lovely day, Folio Marketing Team.
5/5
TrustpilotThankfully to Folio London & Nabil Gamhiouen
After struggling on the market for months, (with irresponsible agency) it came the solution for me & my partner thanks to Folio London. Thanks to Nabil an amazing person & agent who helped us during the process of rent (professional, punctual, always positive & helpful, many thanks)
4/5
TrustpilotWe recently moved to UK and were…
We recently moved to UK and were looking for a property to move-in asap. There was a property with folio which we really liked and our agent Inga did try hard for getting everything done in time. We were happy with that.
5/5
TrustpilotQuality apartments in prime location & brilliant customer service
We had a great experience moving in with Folio!Hussain was brilliant from our very first contact, right through to the very end. We are extremely happy with our new home and would highly recommend.
Hi Holly, We're so pleased to hear that Hussain is doing so great at his job. Great to hear you're happy at your new place also. Take care, Folio Marketing Team.
5/5
GoogleOur experience was top notch, we felt like valued customers the entire time and our lettings negotiator was super friendly and helpful. I thought renting through an agency would be impersonal and cold, but Charlie Morton made the whole thing a breeze and proved me wrong, give the man a promotion.
5/5
TrustpilotProfessional company
Professional company, so happy to deal with them especially Regan, many friends advised me to deal with him and really i found what they told me,, respectful and smiley 10/10 🙏🌺
Hi Adel, Thanks for leaving this review. Regan will certainly appreciate this. Have a lovely day, Folio Marketing Team.
5/5
GoogleGina Christie who is my property manager was very helpful since day 1. She always replied my emails very quickly and solved any issues without asking twice. Thanks Gina!!!!!
Hi Alpcan, Many thanks for your review. These are exactly the levels of service that we strive to achieve! We're so pleased that you are satisfied. Have a lovely day, Folio Marketing Team.
5/5
TrustpilotOur move in was smooth and comfortable
Our move in was smooth and comfortable. Hussain was our lettings agent. He did a fantastic job guiding us with all the procedures pre move in. He was prompt with his responses. Agata is our property manager and she has equally been helpful since we moved in. Thanks you.
4/5
TrustpilotEnd of tenancy
Me and my flatmate lived at Norman Court for a year. Agata was very helpful during our time at Burgess Springs. She was very efficient and fast with replies whenever we needed anything done.
Hi Eilidh, Many thanks for sharing your experiences through this review! Have a great day. Thanks, Folio Marketing Team.
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