Trusted Agent profile · London
★★★★★
1,428 reviews across 3 platforms
2, Killick Street, London, N1 9FL
Part of Folio, see every office.
Folio London's office in London, at 2, is rated 4.4 out of 5 across 1,428 reviews on three platforms, including 504 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. Folio London hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotExperience with Folio
I Have been a Tenant with Folio over Seven years.I only have praise for the team.I would like to especially thank Lerayne Nisbett for her support over the yearsLerayne is always polite willing to help and quick to respond will always ring back and keep you informedwhich is what is needed.Yes, would be very happy to recommend Folio to anyone looking for trouble free renting.
5/5
TrustpilotGina Christie is an example of high…
Gina Christie is an example of high work ethic, dedication and genuine care. Since taking over as building manger she has vastly changed the tone and environment between the agency and tenants. Gina goes above and beyond in all things, and her efforts are greatly appreciated.
Hi Dejon, Thanks for leaving this kind review for everyone to see! Have a nice day, Folio Marketing Team.
5/5
GoogleThe entire renting process from beginning to end was flawless. My letting agent Adam went above and beyond, explained everything in detail (great communication) always replied to my emails and phone calls. Highly recommended . Thank you so much. 🙏🏿PositiveResponsiveness, Quality, Professionalism, Value
Hi Noureen, Many thanks for the kind review and for sharing this with the public! We hope you enjoy your time renting with us! Thanks, Folio Marketing Team.
5/5
TrustpilotExcellent Customer Service
A smooth transition between finding this lovely apartment, to viewing it, filling out the documents and moving in. Raida and Agata were lovely and professional, very helpful in helping my wife and I during a disruptive time for our work. We're very grateful.
5/5
TrustpilotSo happy with Sterling Place
So happy with Sterling Place, after ages trying to speak to agent, I got through to Francis and he helped me get this lovely Studio property.
Thanks for sharing your feedback Laura, glad Francis was able to assist 😊
5/5
TrustpilotThanks Karolina!
Karolina was extremely helpful. She went above and beyond to assist me with securing the property and even afterward to make sure that I was settling in. Thank you so much again for all your support.
Hi Cherise, Thanks for the kind review! Much appreciated, Folio Marketing Team.
5/5
GoogleI have a long-standing experience with Folio London, which is highly beneficial and satisfactory. I particularly find their property managers very efficient, and my not too long ago dealings with one of their property managers, Lerayne, has further heightened my favorable impression of them. Moreso, arising property issues are quickly solved, and the out-of-hours arrangement for solving problems gives me the needed confidence and assurance during the weekends and Bank holidays.PositiveResponsiveness, Quality, Professionalism, Value
Hi John, We're so happy that you feel this way about our Company! We're also glad that Lerayne has made your time renting with us so much easier. This is a great review, thanks ever so much for writing it! Folio Marketing Team.
5/5
GoogleHad dealings with Sharon Taylor from Folio, she was absolutely brilliant, she was very friendly and easy to communicate with. I enjoyed the time i lived there, the property was nice and clean with an absolutely gorgeous view of Stafford Westfield and Olympic park. I have no regret living there and dealing with the Sharon and the team.
5/5
GoogleI recently just moved in two bed flat with my friend after frantically searching for months since December. I was grateful to have Charlie he was super helpful all the way through and answered any questions I had. After dealing with other property managers from other agencies, having someone like Charlie was like a breath of fresh air
5/5
TrustpilotAgata has been helping me since I moved…
Agata has been helping me since I moved in she is very helpful and supportive and whenever I ask for her help she always finds a way to help me
Hi there, thank you for leaving us your review! we are happy you've had a positive experience with us and found your property manager to be so helpful! Thanks, Folio Marketing Team
5/5
TrustpilotWesley was extremely helpful
Wesley was extremely helpful, knowledgeable and made us feel comfortable with the large life decision we were making. He helped us throughout the process and was even available outside of business hours to answer our questions. Thank you Wesley for all the help.
Hi Jamie, This is a lovely review. It's great to hear that we're providing such a great service and we hope lots of other people read this review! Have a lovely day. Thanks, Folio Marketing Team.
5/5
GoogleWe had a great experience with Folio since the beginning. Agata, our Property Manager, always addressed our concerns quickly and helped us with any issues we had at the property. Very well maintained flats and great staff.
Thank you so much! We love to hear the feedback, enjoy your new home!
5/5
GoogleIt really a good experience with the folio for helping me to find a new apartment and special thanks to the letting agent (Jacob), he is really patient with me and very helpful with all my questions!
Thank you for the positive review Frank, we appreciate the feed back and are pleased we could be of assistance!
5/5
TrustpilotAmazing help from Charlie
Charlie from Folio has been amazing help with my renting process. We went on a viewing for a property which I didn’t end up getting and he went above and beyond to make sure I found something right for me. He constantly communicated and updated me on the renting process. Thanks for everything!!
Thank you for the positive review Mia!
5/5
TrustpilotGreat service from both Francis and…
Great service from both Francis and Charlie. Helped me find the perfect flat and made the process seamless. Thank you again for all your help!
Thanks for the feedback, enjoy your new home!
5/5
GoogleWe have been renting with Folio for almost 2.5 years, a great brand new apartment. During that time, all of our requests and fixes required, we were able to log them in the platform and we had fairly quick response. Any enquires we had with Cindy had prompt response and she was always helpful.
Thank you for your positive feedback! We're thrilled to hear that you've had a great experience with your apartment and that Cindy has been helpful in addressing your needs. Your satisfaction is our priority, and we appreciate your continued support. Thank you, Folio London
5/5
GoogleRenting in London can be stressful but thanks to the help of Mr. Hargreaves it was incredibly easy and streamlined. My wife and i are very happy in our new home and Francis was very helpful in helping us with our move. 10 out of 10!
5/5
TrustpilotInga was amazing
Inga was amazing, she kept us updated throughout the whole process and communicated really well. Even when we had a little issue with our moving in she listened to our concerns and was quick to resolve by sending someone out. I’m very pleased with her customer service and overall willingness to help.
1/5
FacebookI live in Chelmsford I currently rent here and I can say I would never rent with city park again! So many things have broken and are not being fixed we sent emails after emails and no one gets back to you! My Balcony door is pretty much hanging off has been since the day we moved in , the lift broken I live on top floor and just had a op so couldn’t even get into my own flat had to stay at family’s ,came back home felt better then went back into hospital again yesterday then had to try get up the stairs again! Then go to have a bath this morning because I’m in so much pain and there’s no hot water now!! Think you need to stop moving people in and fix things first because I’m not the only one who lives here who isn’t happy!!! Sent email after email called over 100 times nothing gets sorted! Also went in my postbox the other day to find someone else door key letter box key and fob which isn’t even ours so we could currently get into someone else’s home now! It’s a beautiful flat don’t get me wrong but things need fixing and to be told they fixing the houses what are empty first is disgusting
5/5
TrustpilotRegan has been excellent at assisting…
Regan has been excellent at assisting us on our move. Moving properties can be a hectic process but Regan has gone out of his way to make things as easy as possible for us. I would highly recommend Folio.
Hi Aodhán, Thanks so much for leaving this review. We're so pleased to hear that the moving process was so easy. Thanks, Folio Marketing Team.
5/5
GoogleI did rent from folio London for 4years. There is is no hidden fees,and after 4years there was no problem to get back my deposit. If there was any problems with flat,they always act fast and resolved them. Special thank you to Daniel Novitt,he is doing great job!
Thanks Arnis for your lovely feedback! Team Folio
5/5
GoogleHave been a Folio tenant for around a month now and so far it has been great renting from a private landlord that is actively involved in managing the property. Tomas has been a fantastic property manager - he's helped sort out issues like lost keys and missing heating on the day itself, without need for me to chase up on individual companies through their non-responsive customer service hotlines individually - something that I can't really do whilst busy at work anyway. Really appreciate all the help!
5/5
GoogleI would like to thank Adam Prince (Bushey) for his support and assistance in finding an apartment. A professional in his field, who patiently answered all our questions, was as much as possible in touch and provided support. I recommend this company and recommend it to my friends who are looking for an apartment.
5/5
TrustpilotSeamless
I moved in a few weeks ago and had a seamless experience from point of viewing right until move in day. Moving house can be so stressful but I was delighted to receive a professional and friendly service, thank you Charlie.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
