Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHassle free renting experience
I had a smooth, hassle-free renting experience with Folio so far! Our letting agent Wesley was very kind and patient to help me out at each step of the way! From the virtual viewing to the contract signing, everything was great. I highly recommend them! :)PositiveResponsiveness, Professionalism
Elena · 14 June 2021
Agent replied · 13 June 2024
Hi Elena, Thanks for leaving this review :) We will share with the team. We're pleased to hear that the process was so easy for you. Thanks, Folio Marketing Team.
★★★★★ 5/5
TrustpilotSmooth and Timely
I was helped by Hussain, who promptly replied to all my emails and showed me flats within my price range that met the specification I told him. He ensured everything ran smoothly and in a timely manner and I had no issues thanks to his help!
Natasha · 4 April 2022
Agent replied · 13 June 2024
Hi Natasha, Thanks ever so much for the kind review. We always appreciate the kind feedback. Folio Marketing Team.
★★★★★ 5/5
TrustpilotI would like to mention a very kind and…
I would like to mention a very kind and helpful worker at foliolondon her name is Lerayne Nisbett, always professional, polite and sympathetic to all our needs, a real asset to the company if you ask me.Thank you Lerayne for all your help
Tony · 18 August 2022
Agent replied · 13 June 2024
Hi Tony, Thanks ever so much for leaving this review! Pleased to read such glowing reports of our staff, as always! Folio Marketing Team.
★★★★★ 2/5
TrustpilotNice apartments, not so nice team
Incredibly slow in all managerial processes. My friend and I had an apartment and we’re ready to pay 6 months up front immediately. With the apartment being on the market and empty it took a full month before any progress was made. As a side note I was already living in the same building and wanted to move furniture to the new apartment which was empty at the time (4 days between move-out and move-in). They did nothing to accommodate. Instead I left parts of furniture (desk and tv) in my old apartment with notes to say they could be placed in the basement if they were distracting in preparation for new tenants. Instead they threw away the furniture and charged £500 of the security deposit + we had to stay in an Airbnb during the 4 day period even though the apartment we had rented was already paid for, empty, and ready for us. The friction for why we weren’t able to get there on time was due to them being slow communicating. It would take days to hear back and would often have to send out reminders for them to even see messages. Cindy comes across as the least service minded person I’ve ever come across. Very entitled and derogatory over email. We had a 1 hour delay during our move-in day due to a traffick incident we got stuck in (van carrying furniture). So, we called her up to let her know an hour in advance. She said it was not okay and that she went out her way to be there at our arrival. It was fair enough that we were late and that she could hand in the keys to the concierge. However, the tone of voice in her response was highly inappropriate. The only good take away is that we got the apartment we wanted and haven’t had toe deal with the team since the move in.
Eirik · 16 August 2023
Agent replied · 13 June 2024
Dear EirikWe would like to express our apologies for any inconvenience you experienced during your stay. Please know that any deposit deduction would have only been carried out if it was found justifiable by your property manager. We understand that this can be frustrating, but please rest assured that we are always fair and transparent in our dealings.In regards to your move-in day, we would like to clarify that whilst Cindy is your property manager, your move-in would have been carried out by a member of our inventory company. We apologise for any issues that may have occurred on that day, and we can assure you that we will take steps to ensure that this does not happen again in the future.Thank you for bringing these issues to our attention, and please do not hesitate to reach out to us if you have any further concerns or questions. We value your feedback and will work hard to ensure future dealings continue to run smoothly.
★★★★★ 5/5
TrustpilotFolio is highly recommended
Folio is amazing! The flat is perfect, almost everything is available! And of Folio’s team, Karolina is the best! She helped us a lot and was there whenever we wanted anything, just to support and solve any issues, promptly!
Dr · 12 January 2023
Agent replied · 13 June 2024
Hi there, thank you for leaving such a positive review. We are happy that Karolina has provided you with great service and that you are enjoying your new apartment. Thanks, Folio Marketing Team
★★★★★ 5/5
TrustpilotI have been renting with Folio for…
I have been renting with Folio for around 2 years and now I had to move out to a new flat. Both my property manager Gina and the lettings negotiator Wesley at Royal Wharf were super helpful and made the whole process easy and smooth. Very happy with how it all went.
Ivan · 2 March 2021
Agent replied · 13 June 2024
Hi Ivan, Many thanks for the lovely review. Royal Wharf is a great Development with a good community at it's core. We're just glad you're part of it and are happy with the service! Have a lovely day, Folio Marketing Team.
★★★★★ 1/5
TrustpilotThe worst
Please do not trade with them: We had a broken pipe followed by black fungus for 3 months, have been ignored 3 months before we decided to beak our contract. In all occasions the issue has been pushed or ignored, our health got bad linked to the fungus, we had to live in winter with windrows opened and could not use a big part of our flat, and they refused to give us a correct compensation (they proposed 200!). To this date, we are still waiting for it. Some other tenants had to wait 1 month to get an answer to be able to leave their place. Folio is definitely the worst real estate company you could go for
Lauriane · 13 August 2023
Agent replied · 13 June 2024
Dear Customer,We are sorry to hear about the experience you’ve had in one of our homes. However, we assure you we take all cases, such as this one, very seriously. After speaking with our operations team, we can confirm that your property manager attended your property the day after you reported your findings. An assessment was arranged at their earliest convenience, and various work was carried out on the property to make it safe for you again.We understand that this situation would have caused you inconvenience, and to make it up to you, we are aware that your Property Manager had arranged a full deposit and any refund of any overpaid rent, which we believe should be satisfactory compensation, although your Property Manager is staying in contact with you to reach a suitable solution.We value your feedback and appreciate your business and we take all customer feedback on board to better our service. If there is anything else we can do to improve your experience with us, please do not hesitate to let us know.Best regards,Folio Marketing Team
★★★★★ 4/5
TrustpilotMy contact at Folio was amazing
My contact at Folio was amazing. Wes was extremely helpful and wonderful. He made the process of moving effortless. He went above and beyond with all the queries in put to him, and he was at hand when things weren't adding up. Extremely helpful.And because of his help I'd recommend Folio.
Michelle · 12 May 2021
Agent replied · 13 June 2024
Hi Michelle,Many thanks for this review. We're so pleased to hear such positive feedback online. Have a lovely day, Folio Marketing Team.Thanks, Folio Marketing Team.
★★★★★ 5/5
TrustpilotStraightforward, great service
Straightforward, great service - I was working with Wes from Folio to secure our new flat, whilst living overseas. The process was so much easier than I imagined. Wes was super responsive to all my queries (even on a 12hr time difference) and always kept in touch. Can’t wait to move in.
Georgia · 17 February 2021
Agent replied · 13 June 2024
Hi Georgia, This is so encouraging to read! Thanks for the review. We hope you love life at your new Folio home! Thanks, Folio Marketing Team.
★★★★★ 1/5
TrustpilotFolio keeps breaking the law and ignoring us.
Folio failed to protect our deposits correctly, which is a violation of UK civil law. Our property manager, Sharon Taylor, ignored any attempt to warn her about it and also suppressed any attempt to file a complaint with her line manager. She ignores her tenants for several months at a time. Disgusting and shameful behaviour. We have everything backed up by email chains as hard evidence.Edit: Folio tried to remove this review but I had the evidence to back it up. Folio's response below does not acknowledge how long Sharon ignored us for and how the deposits were protected but listed under the incorrect tenants. They already know as they have been informed multiple times. Awful behaviour.
Waseem · 7 August 2023
Agent replied · 13 June 2024
Dear Waseem,Thank you for taking the time to share your feedback. We have thoroughly reviewed your comments with our operations team and would like to address your concerns.As a standard practice, we always secure our customers' deposits with a third party, yours was no different. We have checked our records and can confirm that your tenancy with us ended in June 2022 where by your own deposit was returned to you in July 2022, as evidenced by the email threads we have reviewed.We apologize for any confusion or inconvenience the process of a refund may have caused you. Please don't hesitate to reach out to us if you have any further questions or concerns.Sharon is a trusted member of our team and whilst you may have dealt with her as your property manager, she would have had no direct involvement with the return of your deposit.Wish you all the best, Folio Marketing Team
★★★★★ 5/5
TrustpilotGreat experience!
Working with Francis at Folio London made, what would usually be a stressful experience, an easy and excitable experience. His knowledge of the market and consistent, thorough communication ensured I was continually kept in the loop. He was easily contactable and answer all my questions quickly. Would recommend working with Francis and the team to anyone looking for property in London!
Laura · 11 October 2023
★★★★★ 5/5
TrustpilotFolio London
I had a very professional and easy time dealing with Folio London and Hussain Kothia was very helpful. He has made the process of securing and beginning our tenancy completely stress free and has been at the end of the phone and email whenever I have needed.
Oakley · 14 December 2021
Agent replied · 13 June 2024
Hi Oakley, Thanks for leaving us this review. We're pleased to hear that Hussain has been so helpful and attentive. We hope you settle into your new home! Have a lovely day, Folio Marketing Team.
★★★★★ 5/5
GoogleWe’ve had a great experience with Folio in finding us our newest rental property. Compared to other agencies on the market, they are quite flexible and communicative and most importantly the offer procedure was extremely transparent with no unnecessary bidding wars. Nabil has been extremely helpful in the whole process, we highly recommend Folio!
Harini · 15 March 2024
★★★★★ 5/5
GoogleWe've been so impressed with how easy and convenient Folio has made the whole renting experience. We fell in love with our flat the moment we saw it and couldn't be happier with how it's all worked out. Thank you Scott at Folio for being a total delight, and for making everything so fun and easy!
Bekah · 15 June 2019
Agent replied · 13 June 2024
Hi Bekah - Thank you for leaving us such a lovely review! We shall pass the message onto Scott. Kind Regards, Team Folio.
★★★★★ 5/5
GoogleI have been renting from Folio for 6 years now and have seen a dramatic improvement in their customer services recently. For example, I just had an issue I needed sorted this week (totally my own fault!). Dan and Sharon were so helpful and friendly throughout the process of sorting it out - I'm so grateful!
Sarah · 15 June 2019
Agent replied · 13 June 2024
Hi Sarah, thank you for your positive feedback. It is greatly appreciated. Kind regards, Team Folio.
★★★★★ 5/5
TrustpilotKornelia was very good and professional…
Kornelia was very good and professional Showed up on time and was very helpful
Saim · 2 August 2024
Agent replied · 24 August 2024
Thank you for the positive review Saim!
★★★★★ 1/5
TrustpilotDo not recommend this company at all
Do not recommend this company at all. We moved out 2 months ago and still not received the money we are owed from our deposit and also there are areas on our account which we have not received. We have been trying to email our contact for a month with no reply. Called the office and no one else was able to help as apparently they all deal with their own properties and apparently no one covers anyone else's work whilst they are gone.They are super friendly when you are moving in, moving out not so much.Never using Folio again!
Ria · 27 June 2023
Agent replied · 13 June 2024
Hi there, we apologise that you have had this experience with us. We understand this may have been frustrating for you but can assure you we try our best to resolve every resident manner in a timely fashion. Based on our records, members of the Folio team have been in touch with you and the matter had been resolved the same day as this review. If you have any further issues we are happy to help further!
★★★★★ 5/5
TrustpilotWesley has been epic to deal with :-)
I would like to say a massive thank you to Wesley who has been a breath of fresh air to deal with, very professional, always followed up and stuck to his word!I honestly couldn’t recommend him highly enough!My name is Dominic (Josh)
Josh · 28 June 2022
Agent replied · 13 June 2024
Good Morning! A pleasure to read a happy and positive review like this first thing on a Wednesday morning! Have a lovely day Josh and many thanks for the review. Folio Marketing Team.
★★★★★ 1/5
TrustpilotTenants left in lurch
Once again facing troubles with getting a response from property manager at Folio. Been living for more than 1 year at one of their properties and need to get some repairs done. Tried calling the property manager several times but all efforts went in vain. No response to emails also. Tenants are left to fend for themselves. Never trust this company.Update: still no one has contacted me or my husband from Folio team. As usual there is no response to our follow up emails. The reply on this review was a mere formality as none checked on us after that. Stop making fool of us! Poor service!
Arunima · 18 June 2023
Agent replied · 17 June 2024
Hello, We're sorry you feel this way. If you would like to discuss this further, please email marketing@foliolondon.co.uk. Thanks, Folio Marketing Team.
★★★★★ 1/5
TrustpilotA dishonest company
Really bad company who has no care for their potential tenants whatsoever. We have been deceived all the way through the process and made to believe they are ok with us renting for 24 months. They say yes but when we received the draft tenancy agreement and saw it is only for 12 months and then the rent will be re-negotiated afterwards, they didn't even accept their deceitful behaviour.
Kerem · 8 March 2024
Agent replied · 13 June 2024
Hi there,It is unfortunate to hear about your negative experience with Folio London. Transparency and honesty are crucial in any business dealing, especially concerning something as significant as renting a property. We can assure you that all of our protocols and practices are completed with fairness and truthfulness as there are strict guidelines that all team members must follow. Nonetheless, we value your feedback as a customer and apologise for any inconveniences you have experienced.-Folio London
★★★★★ 5/5
TrustpilotHighly Recommended
Recently me and my family moved to a new house in RW and I would like to thank Wes for helping us find the perfect place. He was patient answering all our questions, helpful and really professional. Thanks a lot to Folio for the last 3 years of perfect accommodation.
Claudia · 15 February 2021
Agent replied · 13 June 2024
Hi Claudia, Thanks for the review. We're pleased to hear that Wes was helpful and professional! Have a lovely day, Folio Marketing Team.
★★★★★ 5/5
TrustpilotVery appreciative of Folio
Very appreciative of Folio. Great customer service and would highly recommend. Especially grateful for Kornelia, she was great and always responded quickly and efficiently with any questions or concerns I had.
Alex · 31 August 2025
Agent replied · 13 June 2024
Thanks for sharing your feedback Alex, we are pleased to hear you had a quick and efficient experience with the team 😊
★★★★★ 5/5
TrustpilotRaidah has been amazing Letting agent
Raidah has been amazing Letting agent. She helped me find my first property in Royal wharf. And has now helped me find a beautiful two bed in the same area fitting all the requirements that I needed. Can’t thank her enough! Big up Raidah!
Steven · 24 February 2022
Agent replied · 13 June 2024
Hi Steven, Thanks ever so much for the review. We're happy to hear that you're pleased with your new home and we hope you settle in. Thanks, Folio Marketing Team.
★★★★★ 5/5
TrustpilotExcellent support by Raidah Jooma from Folio
I have worked with Raidah Jooma from Folio to secure an apartment for rent. I had an amazing experience with her so far. She has been very patient, efficient, and respectful with all our interactions. We have very recently moved to the UK, and Raidah has been very helpful in assisting us and making sure we are able to secure the apartment through a smooth and inclusive process.
Towfika · 19 January 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
