Trusted Agent profile · London
★★★★★
1,428 reviews across 3 platforms
2, Killick Street, London, N1 9FL
Part of Folio, see every office.
Folio London's office in London, at 2, is rated 4.4 out of 5 across 1,428 reviews on three platforms, including 504 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. Folio London hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotReview of my experience
Charlie was so helpful from the first point of contact until the very end. He made the whole process so easy and was always so approachable. Whenever I had a question, he would either answer it himself quickly for me or get guidance from his manager and come back to me quickly which meant I always felt kept in the loop with any updates. Very happy to be moving into my apartment soon. Couldn’t have asked for a better experience!
5/5
TrustpilotBest experience dealing with Karolina
Karolina was assisting us with all our queries during the referencing process and she has been an amazing person to deal with. She was always there to respond to our queries through email or calls. We haven't had any issues through out the process because of her prompt responses.
Good Morning, Thanks so much for the review. Karolina will be very much appreciative! Thanks, Folio Marketing Team.
5/5
TrustpilotI have enjoyed the process of letting…
I have enjoyed the process of letting with Folio, the process was smooth and fast. Hussain, our letting agent was very helpful throughout and I particularly enjoyed how easy it was get to touch with him to answer our queries. Thank you so much Hussain and Folio. I already recommended you to my friends!
Hi Tashie, Thanks for recommending us and for leaving this kind review on Trustpilot. Have a lovely day, Folio Marketing Team.
5/5
TrustpilotOverall Experience- Great
Overall experience of renting process has been good so far, special mention to Francis for his support throughout the referencing check.
Thank you for your review! We are happy to hear you have had a positive experience with Francis and the Folio team.
5/5
TrustpilotRaidah was amazing helping towards me…
Raidah was amazing helping towards me and my partner helping us rent a property. She done everything she could to help us get the place we had our eye on and thankfully it all worked out! We definitely recommend Folio and Raidah herself.
Hi Holly, thank you so much for leaving this lovely review and happy to hear you would recommend us! Thanks, Folio Marketing Team
5/5
TrustpilotNice property to live
I lived Folio property in Chelmsford CM1 since 2019 to 2021.Property is very good and near by surrounding are best. Everything is accessible example park, train, bus, market etc. Apartment is very good and equipped with all latest amenities as well having good security. I really enjoyed my stay there with family. Special thanks to Agata Sungaila who made this stay more wonderful to taking care maintenance and any other issues we face in timely manner. Once again thanks to Folio and Agata for their wonderful support.
5/5
TrustpilotLived at the folio property for 5+…
Lived at the folio property for 5+ years and had a great experience and time.
Thank you for the positive review 😊
5/5
GoogleI have been with Folio for 2 years already. My property manager Lerayne has been very helpful in any case. Lerayne made moving in as simple as possible, sorted out all our queries with the property with ease and always happy to help. Folio and it’s staff are definitely a good recommendation. Many thanks for taking care of me and the property. Donata
Hi Donata, We really appreciate your fab review and will pass along the message to Lerayne - we hope you continue to enjoy your time living with Folio! Kind Regards, Folio Marketing Team
5/5
GoogleRenting with folio has been an absolute delight! Since we moved in our property manager Gina Christie has been so helpful and dealing with issues we had so quick ! She absolutely responds sa fast to us and she is such a lovely person ! We are very pleased !!!
Hi Anna, Thanks so much for this review. We love reading online reviews like this, that let everyone know the efforts that are put into our services :) We're so pleased to hear that our staff are both professional and personable. Have a lovely day, Folio Marketing Team.
4/5
TrustpilotSome clear fixes to be made.
The team are very helpful with any comms they send to the customer. Very quick during the 'making the sale' process but much slower after things have been signed. Getting through to somebody on the mainline int he beginning was practically impossible. Consistency in their communications is a place for improvement.The check-in process was relatively painless but we ran into an issue within a week of moving in where removals were instructed to let themselves in the flat (without telling us) and remove/replace furniture (without telling us) - They had done this but also taken our own furniture and Folio do not know where it has gone. Info on how the situation had come about was provided which was helpful. But it has been over a week since we reached out and we are still none the wiser... Better alignment internally needs improvement so you avoid problems like these. Overall, I wouldn't say my experience has been unpleasant with Folio, everyone who I have spoken to has been very pleasant and as helpful as they can in the moment. But there are some prominent fixes that need to be made.However I would like to thank Hussain and Raidah for their great customer service in securing the apartment and Ben for his attentive replies and action orientated approach to our situation - They are what has boosted this review.
5/5
TrustpilotWe stayed in folio apartments for short…
We stayed in folio apartments for short period of time but it was amazing experience. The quality of home folio provides is very good.. Houses are very good with latest appliances. Our property manager is Cindy was very good and so helpful. Highly recommended. Its worth it. Thanks Folio for making our stay in London so nice and comfortable.
Hi Aditi, Thanks for sharing your experience in this kind review! We hope plenty of people see it :) Have a nice day, Folio Marketing Team.
5/5
TrustpilotSeamless letting experience
We had a very seamless experience in viewing and finalizing our apartment with Mr. Hussain Kothia. He was able to help us with all our concerns and tried his best to accommodate our requests. Kudos to him. Thanks to Hussain and the entire Folio team for making this a seamless letting experience.
Hi Deepak, Many thanks for leaving this review. We're pleased to hear the process was seamless and that Hussain was so helpful. Folio Marketing Team.
5/5
GoogleI had an amazing experience with this company, my agent Adam Prince was so helpful with everything and I feel 100% comfortable and happy with my new place. I love what the company stands for and everything about it, as ever other place refused me because of my circumstances. Absolute life saver 😊PositiveResponsiveness, Quality, Professionalism, Value
Hi Georgina, Many thanks for leaving this very kind review! We will share your words with the team. All the best in your new place! Folio Marketing Team.
5/5
TrustpilotFive stars is not enough!
Looking for a property to rent can be stressful and tiring but Folio London and Charlie Morton in particular has made the process smooth and stress free! He has gone above and beyond in helping me secure the perfect property for me and has met my requirements perfectly! I would wholeheartedly recommend Charlie to anyone who is looking for a helpful, dedicated and supportive agent, Folio have got a great asset in the team.
5/5
TrustpilotLiterally all I can say is “Thank You…
Literally all I can say is “Thank You Raidah” I absolutely appreciate the time & support you Have given us during this period of moving home. Absolutely love our new space and we are super grateful on how you have guided us during this time, Thank you Raidah! :)
Hi Yaz, Thanks for the kind review. We really appreciate it! Thanks, Folio Marketing Team.
5/5
TrustpilotFolio London are well organized and…
Folio London are well organized and experienced. They were and are timely, responsive and efficient. My experience with Hussain Kothia was effortless, smooth sailing and straight forward. I definitely recommend them as their service is superb. Special thanks to Hussain Kothia for his excellent work and service. Keep up the great work!
Hi Linda, Thanks for the review! We're very pleased to hear that the process was smooth and easy. Have a lovely day, Folio Marketing Team.
5/5
TrustpilotSuper smooth move in process
Raidah Jooma was super efficient and great at helping me to secure a studio flat in Royal Wharf. I just want to thank Raidah for making the process so easy and stress free! It was the smoothest moving in process I've had with an estate agent. Thanks again Raidah, definitely recommend Folio London.
Hi Victoria, Thanks for the review, we love getting feedback. All the best with settling into your new home. Thanks, Folio Marketing Team.
1/5
TrustpilotWorst tenancy experience
The worst experience of my life till date. We stayed in folio apartment for almost 2 years. We got the professional cleaning done but still they deducted 700 pounds from deposit. There was no damage to the house and minor structural settlement cracks for which they are deducting the deposit. We would never recommend again this to anyone. We found the behaviour unethical and unreasonable.
5/5
TrustpilotSmooth relocation thanks to Regan
After showing some interest in a unit, Regan got back at me to help me get started with the application process. Regan was extremely responsive and helpful throughout the entire application process, including the background checks that weren't so straight forward as I was moving from abroad and doing it all remotely.
Hi Arnaud, Many thanks for leaving this review and sharing your experiences of dealing with Regan. We hope you settle into your new home and have a lovely day. Thanks, Folio Marketing Team.
5/5
TrustpilotYou can't go wrong with Folio
You can't go wrong with Folio. From the lettings team (Wesley was superb in helping me find a new flat) to the property managers (Ella and Alice), Folio indeed looks after their clients. It is my second property in over four years, and I've never had a single issue that wasn't resolved quickly and professionally. I highly recommend it.
Hello! Many thanks for writing this kind review. We're pleased to hear that you're enjoying your time with Folio. We love reading feedback like this! Thanks, Folio Marketing Team.
5/5
TrustpilotCharlie - Folio
From start to finish, Charlie was incredibly helpful, trying his best to make the processes smooth and stress free. Highly professional, but also friendly and kind, making the entire process feel much more personal and comfortable.
4/5
GoogleCindy is the best part of Folio London. She is always available and kind to solve our problems.
Thank you for the kind words Daniela, we are thrilled to hear you have had such a positive experience!
5/5
TrustpilotPorter's Edge Great service
I moved to Porter's Edge a couple of months ago and have received great service from day one.From the referencing, concierge service, and overall management. Their communication has been open. And they've been very efficient in ensuring the property is well maintained.Special thanks to Tonte for his professionalism and keenness to ensure we remain a happy community. Much appreciated
Good Morning, Thanks for sharing this on Trustpilot, we really appreciate it. We're also pleased to hear that Tonte is doing a great job at Porter's Edge! Thanks, Folio Marketing Team.
5/5
TrustpilotHighly Recommend Charlie Morton at Folio
I had a fantastic experience with Charlie Morton at Folio. His professionalism and exceptional service made the entire process smooth and stress-free. Charlie promptly addressed all my questions, maintained clear and friendly communication, and went above and beyond to make sure I secured my ideal place. I highly recommend Charlie and Folio to anyone looking for a new home.Thank you, Charlie!
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Tell us what you need and we'll put you in touch. Folio London hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
