Folio London London reviews

★★★★★ 5/5

Google

Very good service. Amy was very thoughtful and helpful throughout the whole process.

Alex · 16 April 2025

★★★★★ 5/5

Trustpilot

AMAZING!

Charlie made the moving process super smooth! We were very happy with how we were supported and we would highly recommend!

Jack · 20 December 2025

★★★★★ 1/5

Google

Maintenance is zero Admin too zero Ask for any repairs to be done, over a year now, still not sorted out. Only conerned for rents coming in time. What about tenants comfort? Most of the time they say we getting in touch with the Contractors? Email them, no reply No courtesy to get back. Atleast value the tenants who pay rents in time by standing order without any hassles.

Nimrata · 14 June 2020

★★★★★ 5/5

Google

Would like to give a Big Shout to Adam & Catherine. My experince with both have been to the TOP most service Specially when i called for my Son & his Girlfriend to upgrage from a 1 bedroom which he was already with Folio amazing company to deal with.. a phone call to Adam & Catherine re: asking for 2 bedroom flat on which Adam mentioned there was one comming up very soon Adam & Catherine did the most wonderful think and prossed and manage to secure the 2 bedroom flat with very ease and above all the speed in which my Son & and his girlfiend are now living with happiness. My sincere thank you to both Adam & Catherine you two are a great asset to your company Folio... Wishing you both a great sucess in the future Me and my Mrs and not forgetting my Son and his girlfriend could not thank you both enough. Thanks Manish.

Manish · 14 June 2023

★★★★★ 5/5

Google

Solely down to the brilliance of CHARLIE MORETON we were able to find and secure an apartment in less than one week from viewing at Fresh Wharf. Charlie's USP is that he keeps you fully updated during the process and answers every message/enquiry and doesn't keep you waiting. He is professional and very approachable. You never feel like you are hassling him even though you are with all our questions! He was quite simply Wonderful and his support and guidance was so important during what was a stressful time for us. He applies himself to his role and his clients with the highest integrity. His is an Ambassador to Folio and we wish him every success in his career.

Linda · 14 June 2023

★★★★★ 2/5

Google

In terms of the company Folio are very good, the flat is really nice, and in general, they are very welcoming. However, the Property Manager Cindy Anderson is to avoid. She is unprofessional, very very bad with her responses, and can not be counted on in case of an emergency. You can try to call her as many as you want and she won't answer or call back. However the rest is great and the flat is very recommended as long as Cindy is not involved.

Abou · 14 June 2023

★★★★★ 1/5

Google

Rented a property with Folio for a year. Made numerous noise complaints about the neighbor above us who played songs on woofer all night, the property manager did not resolve the issue even after complaining for 10 months. Moved out of the apartment and cleaned the apartment with the cleaning company suggested by them, but ended up paying 150 pounds extra, because the property was not cleaned to a "professional standard". very very poor service. we will think a multiple times before renting an apartment with Folio. very bad service.

Ramadhyani · 6 June 2024

★★★★★ 5/5

Trustpilot

Hussain is a Godsend

Hussain is a Godsend! Very helpful, responsive, and proactive. I have a nice and cozy home to live in, thanks to his support. Very polite and professional, at all times.Folio, as a Lettings' service needs to educate their employees to help their customers as there is a lot to be desired! Perhaps, have Hussain help others with some customer service classes.

Mukta · 13 December 2021

★★★★★ 5/5

Trustpilot

Fantastic Service and Support - Thank you Leraynee

I just moved out after 2+ years with Folio and I couldn't be happier with my experience. Lerayne was 10/10, prompt responses always helpful and had information when i needed it. Seamless tenancy set up, I had zero issues with the flat. It was perfect for what i needed. Any maintenance issues were treated urgency, Lerayne was responsive and helpful. I honestly can't complain, would highly recommend Folio for pain free living

Vivian · 19 December 2023

★★★★★ 1/5

Google

Folio doesn't answer emails. It's impossible to get an answer out of them. They can't even tell me the paint they used in my walls.

Luis · 16 March 2026

★★★★★ 5/5

Google

Adam has been absolutely phenomenal with the support and guidance through our entire process of renting a new property. Always on hand to answer any questions and made the process so easy and smooth! Cannot reccomend him enough. Thanks for all your help Adam, and thanks Folio!

Nazia · 14 June 2023

★★★★★ 5/5

Google

Great community and nice apartment. - Easy commute Good location: 5-10 min walk to North Acton or Willesden Junction station - Excellent management/support team Cindy Anderson is my property manager (I lived in Waldegrave Point). She always responses promptly to any repair/complain issue once raised, communicates in efficient and effective manner, and takes care every aspect of the things: definitely a 5-star manager! On the other side There is construction work going on around the site during the daytime.

KAIRUI · 14 June 2023

★★★★★ 1/5

Trustpilot

I cannot recommend Folio London due to animal cruelty and poor customer service

I cannot recommend Folio London due to a recent incident involving one of their agents, who suffocated a fox cub and buried the mother and her three still-alive cubs in their den.This incident has been reported to the police and the RSPCA, as it is a criminal offense to torture wildlife.The tenant was then threatened by a Folio London agent to remain silent and faced eviction for attempting to prevent this crime.I would give them zero stars if I could.

Juraj · 16 May 2024

★★★★★ 5/5

Trustpilot

My Experience with Folio

I have been renting with Folio since last September and have only great things to say about the team, especially Karolina Madrzecka, who was so helpful throughout the whole process making everything much easier!The building has great features and I believe it to be very secure. And I can't wait to try out all the new facilities they will be incorporating soon (i.e. gym/coffee).What I love the most about it is the Lab, always have something exciting going on for the tenants.

Beatriz · 28 April 2023

★★★★★ 5/5

Google

I have rented a flat with Folio. Property is well kept with nice forniture. Special thanks to Sharon. She is the superstar of the agency. Patient, professional and passionate. She personalised the service and followed through every single step until I got the property more suitable for me. If you are planning to rent with Folio London ask of Sharon and all your dreams will come true, hassle free.

Federico · 15 June 2019

★★★★★ 5/5

Trustpilot

Fantastic company to work with

Have been working with Regan for a while now and what can I say apart from what a fantastic guy to work with. Nothing is a problem that cant be solved. Also just want to say a big thanks to Lerayne and Aimee for all their help also. A pleasure working with you all and look forward to the future. Thanks guys!!!

Dreytons · 14 July 2021

★★★★★ 5/5

Trustpilot

Very responsive

Charlie is very responsive and helpful ,he helps us a lot and really speeds up the process.Many thanks

Mosong · 17 December 2025

★★★★★ 5/5

Trustpilot

My experience with Charlie from Folio…

My experience with Charlie from Folio has been excellent from start to finish. His communication has been great which has made the whole process stress-free.We met Charlie for an initial viewing of the flat where he asked us in detail what exactly it was we were looking for in a property and then found us the perfect flat. Thank you Charlie for all of your help, we’re extremely grateful!

Georgie · 15 January 2024

★★★★★ 5/5

Trustpilot

Finding a place to rent

Finding a place to rent, in this economy, close to impossible. But with Folio London they make the process so easy. From finding a home to the renting process down to the moving in. It was a breeze.Thank you to Charlie, the Lettings negotiator who literally walked me through the process step by step. I’m sure I gave him some headaches along the way, but Charlie was so patient and always helpful in finding alternatives and solutions to any problems that arose. From explaining every detail of the agreement to the viewings. He is more than a saint. Thank you so much to the Folio London team in helping me find an apartment and I can’t wait to start making it a home.

Happy · 28 March 2023

★★★★★ 5/5

Trustpilot

We are absolutely grateful

We are absolutely thrilled with our new homeI just wanted to take a moment to thank you for all of your help in finding our new place. Tajinder kindness, patience, and professionalism made the whole process so much easier and less stressful.Tajinder were always super helpful and responsive, promptly answering our questions and concerns. Your attention to detail and willingness to go the extra mile to ensure that we found the perfect place was truly appreciated.We are absolutely thrilled with our new home, and we know that we couldn't have found it without Taj. So thank you again for all of your hard work and dedication, answer to our phone calls on Sunday , as i had issues with electricity in our flat in Gallions Point 😬. We are grateful for your assistance and look forward to recommending you to our friends and colleagues in the future.

Mr · 27 March 2023

★★★★★ 5/5

Trustpilot

Best agents out there!

Folio's agents have been pretty helpful in finding my dream flat for me. One of the agent I was in touch with was Raidah. She was helpful and quick with her responses. I had been eyeing on a flat in Halo Tower since Jan 23 but due to some issues, I was about to lose the flat. Raidah kept patience with me and helped me figure out the solution. She answered all my questions and queries. She even responded me during her days off to make sure that I get the flat on the right day. I highly suggest Folio London!

Bhanushali · 25 March 2023

★★★★★ 5/5

Trustpilot

Inga Folio Agent Excellent !!! Super likes!!

Very happy to share this review about folio agent Inga, she helped us a lot from the beginning of viewing process to getting the key of a property . She is very kind and explained everything when we met her. She has very good positive approach and pleasant nature. Step by step she guided lot in the document process!!! Thank you Inga!! Very good customer service !!! Good luck!!

Sasi · 7 January 2024

★★★★★ 5/5

Trustpilot

good communication

good communication, explained everything well, got replies in good time

Olive · 23 June 2026

★★★★★ 5/5

Trustpilot

Wes was a delight

Wes was really helpful when I enquired about Folio property at City Park West. He answered all my questions and responded to my messages really quickly. He was flexible and always happy to help! He was even able to send me a video walkthrough as I moved from across the country. Thank you for making this move easy Wes, especially during Covid :)

Shan · 8 February 2021