Folio London London reviews

★★★★★ 5/5

Google

I really appreciate the service provided to me by Folio London and especially Lerayne Nisbett. She's very professional and always willing to give you a hand when you need it. Folio London are committed to putting their tenants first and always insure we receive the best service. With Folio London you are always in safe hands. I highly recommend Folio London to anyone who is looking to rent a property.PositiveResponsiveness, Quality, Professionalism, Value

Oqaidi · 14 June 2020

★★★★★ 5/5

Trustpilot

My Property Manager Lerayne was fantastic help

My Property Manager Lerayne was fantastic when i moved into my maisonette which was riddled with problems - Nothing was too much trouble and Lerayne did everything in her power to deal with all the issues which nobody could have foreseen - It took time and I had alternative accommodation provided until my maisonette was liveable I couldn't recommend Lerayne more - shes a star :)

Maria · 10 December 2021

★★★★★ 5/5

Trustpilot

A happy Folio tenant

When I first moved in to my flat in Homerton I wouldn't have scored Folio (building owned by the parent company Nottinghill Genesis) this high. But Since Aimee has taken over as my housing rep a few years ago its 5 stars. Aimee goes above and beyond to support us as tenants. When I had app issues shes been on hand to follow up repairs/issues, Liaised with NG, been speedy in actioning anything we have needed, shes always on hand to talk to. She has made the service feel really personal which isn't something you normally get with an agency. Renting in London is challenging but would recommend Folio as an ethical agency that listen to tenant needs. Thank you Aimee

Sally · 4 October 2023

★★★★★ 5/5

Trustpilot

You're in good hands with Charlie!

From the outset, working with Charlie has been a pleasure - knowledgeable, friendly, and responsive - and attentive to our needs from the first viewing.

Tarun · 10 December 2025

★★★★★ 5/5

Google

Karolina has been outstanding during my auntie home rent research . She has been helpful since the viewing until the last step also she has responded so quick every single question even during weekends . I can’t thank her enough . 5 starts to you Karolina . Your service it’s amazing !

Liz · 14 June 2023

★★★★★ 5/5

Google

Recently rented with Folio at Stratford Halo. Viewing set up nicely by Tomas and we were shown everything in detail what the building offered us. Very smooth renting process. Everything done online, including all payments and signing of contract (unlike my previous agency which called us to their office). Best part is that there are no Admin or Agency fees. Prompt reply to our questions over emails and Tomas was very helpful. Would highly recommend.

Prateek · 15 June 2019

★★★★★ 5/5

Google

Happy sailing into our 4th year tenancy with Folio. Much of our satisfaction and comfort owe credit to the Property Manager Cindy, who makes every effort to ensure repairs are promptly attended to and needs accommodated. The previous year we had our blinds in the living room replaced, request to change the double bed to bunk bed granted, permission to install a curtain rod for better light insulation…no fuss and always timely assistance from Cindy! Thank you so much for always putting the interest of tenants at heart Cindy!

Alicia · 18 August 2024

★★★★★ 5/5

Google

Great service! Quick response from our manager Cindy Anderson if any faults in the flat or if any problems Cindy is very supportive. We're satisfied to be a part of Folio tenants.

Katarzyna · 18 August 2024

★★★★★ 1/5

Trustpilot

Rental Agency from hell

Avoid them if you like your peace of mind, if you like having a roof over your head, and if you Long story short,1. Estate agent blanked us so we lost the chance to place an offer in the first flat we liked.2. Placed an offer, signed the tenancy agreement and paid deposit and first month rent for another flat with them, the current tenants decided that they would not leave for another week, so we got offered to either wait one more week to move in or cancel the tenancy. They did not offer any compensation for the first choice so we decided to break the agreement. This happened 5 days before the tenancy would start...3. It's been over a week since we broke the agreement and they still have not refunded us back, and need to pay deposit/rent for the other place. Estate agent is trying to help us but apparently their finance team is not doing anything.Throughout all of this they were taking their sweet time to respond to whatsapp messages and NEVER replied to emails.Also, I have 2 other friends who are currently renting with them and both of them had similar issues with them at the start of their tenancies, so this is not an isolated event.

Stavros · 15 August 2024

★★★★★ 5/5

Trustpilot

My experience with folio has been…

My experience with folio has been amazing. They were always responsive, clear in their communication, and made what can often be a stressful experience feel straightforward and manageable.

Emilia · 26 March 2026

★★★★★ 5/5

Google

Charlotte at Folio was very helpful throughout the process.

Shouray · 11 August 2026

★★★★★ 5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with Raidah Jooma for my move, and I cannot recommend her highly enough. The entire process, from finding the right place to finalizing the rental agreement, was incredibly quick and efficient, which was crucial given the tight timeline I had. Raidah was professional, attentive, and highly organized, ensuring that every detail was taken care of from start to finish.

Arlean · 3 July 2024

★★★★★ 5/5

Trustpilot

Great organisation

Great organisation, always quick to respond to any problems or inquiries. Agata especially was very accommodating.

Mohammed · 22 June 2026

★★★★★ 1/5

Google

Two days ago we moved to a new house managed by the foilo Port manager. We were told that it would be cleaned and in a livable position when it was delivered to us. The house was horrible and disgusting when we entered. And more importantly they don’t accept to do a proper cleaning, speaking very rudely to us and don’t answer our calls (Francis and Cindy). I strongly recommend do not work with folio again. Truly a terrible property management/real estate company.

Kübra · 4 August 2024

★★★★★ 5/5

Trustpilot

Excellent service

During all the flat-hunting process Regan was very responsive to our questions and quick to communicate with us. He even helped us correct errors in our offer even after having submitted it, so I'd say he went the extra mile to help us out.Regan was also timely putting us in contact with the relevant people to get started with our tenancy, making the process quite smooth. Overall a great experience!

Jose · 16 November 2020

★★★★★ 5/5

Trustpilot

Folio outstanding customer service

We had a great experience with house search with Folio. I will give 5 stars for Kornelia who really went out of the way to show us the apartment. She was very helpful and transparent, and was with us throughout the whole process. She explained us the process and gave a clear understanding of the requirements from both sides. Also Agata the property manager was great, she gave us warm welcome on our moving day.Great team! Thanks Folio again, highly recommending Kornelia if you are looking for a new place.

Kate · 2 August 2024

★★★★★ 5/5

Trustpilot

Legend Nabil

I wanted to take a moment to express my gratitude for the exceptional service I have received from folio London and specially from Nabil Gamhiouen during my house renting process.Throughout this house hunting journey, I faced several challenges and issues that left me feeling disappointing many time thought. However, being Civil engineer and construction Manager, by having experience of 6 years in construction and real estate industry I can strongly say nabil’s unwavering support, professionalism, and polite demeanor truly stood out and made a significant difference, his responses, willingness to address my concerns, and dedication to finding solutions were truly commendable.Throughout the time his commitment to ensuring a smooth and hassle-free experience has left an indelible impression on me. Thank you Nabil and Folio London for the really best and dream property deal..!

Akshay · 31 August 2023

★★★★★ 5/5

Trustpilot

Our property manager Cindy is…

Our property manager Cindy is incredibly helpful and a great point of contact to have as renters. As well as keeping us posted on anything happening in and around our development, she and Folio are also very timely with maintenance requests - even during the Covid-19 lockdown. We have had issues taken care of quickly when things went wrong and never had any problems at all with Folio as a company.

Jamie · 15 July 2020

★★★★★ 5/5

Google

A massive thank you to Adam Prince for everything he has done for me and my husband! He took into account everything we wanted in a property and was patient and professional throughout the whole process! Even after viewing so many houses we always found our way back to Adam because of the service he provided. Thank you so much Adam, you have been a star to us! Jamila and Moshin

Jamila · 14 June 2020

★★★★★ 5/5

Trustpilot

Hussain Kothia from Folio London…

Hussain Kothia from Folio London Limited was astonishing. He was very quick in every matter and prompt in answering questions and phone calls. The professionalism was like his middle name, and I look forward to collaborating with him in every matter being more than reliable. This company should be very proud to have a man like him in the company.

Andrei · 4 July 2022

★★★★★ 2/5

Trustpilot

Moved to Porter's Edge, disappointed

Moved to the Porter's Edge by Folio development recently, and I'm very disappointed.The common areas are badly maintained. They're smelly, and dirty, the corridor carpets are stained and there's often rubbish lying around. The elevators are also particularly dirty.The building quality feels cheap. Ceiling and wall noise insulation are the worst I've seen in modern buildings, so you can hear neighbours' footstep noises all day. We had 2 separate issues (plumbing, hot water) in the first 3 months of moving in.Property management is responsive and tries to help but ultimately some issues seem to be beyond their control.In general, I would not recommend moving here.

Cesar · 19 July 2024

★★★★★ 2/5

Trustpilot

Moved to Porter's Edge, disappointed

Moved to the Porter's Edge by Folio development recently, and I'm very disappointed.The common areas are badly maintained. They're smelly, and dirty, the corridor carpets are stained and there's often rubbish lying around. The elevators are also particularly dirty.The building quality feels cheap. Ceiling and wall noise insulation are the worst I've seen in modern buildings, so you can hear neighbours' footstep noises all day. We had 2 separate issues (plumbing, hot water) in the first 3 months of moving in.Property management is responsive and tries to help but ultimately some issues seem to be beyond their control.In general, I would not recommend moving here.

Ces · 19 July 2024

★★★★★ 5/5

Trustpilot

I’m really happy with my new apartment…

I’m really happy with my new apartment this apartment that me and my room mate moved into was very nice and smooth. the estate agent Raidah was very respectful and took good care of us we felt so comfortable also her customer service skills was very spot on And she’s a very respectful person an people like that always keep them around you.Chris Manda

PT · 16 November 2021

★★★★★ 5/5

Google

I felt safe and secure here, nice clean building with very friendly staff. Building manger was great she was quick to reply and happy to help when I had a problem

Ellie · 16 February 2026