Folio London London reviews

★★★★★ 5/5

Google

Agata Sungaila is definitely one of the best property manager I have ever met. She has been very helpful, polite and patient in assisting me with every troubles I had even personal matters. We are so glad to having such a great PM in Folio.PositiveResponsiveness, Professionalism

Pan · 26 August 2022

★★★★★ 5/5

Trustpilot

Charlie was really great as an agent

Charlie and Karolina were really great as agents. They helped me secure my first apartment in London 😊: they were very patient and made sure to speak with the owner to keep it on hold for me when I couldn’t pay on time. They were both also great with me moving in, they supplied all the info needed just in time and were always willing to help with any issues whilst moving in.

Kamogelo · 23 February 2023

★★★★★ 5/5

Trustpilot

Reliable, efficient and great communication

We met Matt in October when we were viewing a few properties in City Park West. He was welcoming and friendly, answering all of our questions and went out of his way to help us find the right apartment for us, even staying in touch through WhatsApp up until we were moved in. Thanks Matt :)

Hollie · 15 December 2020

★★★★★ 5/5

Trustpilot

Wendy N'Guessan at Folio is the best!

Wendy N'Guessan at Folio has been an absolute anchor through a very tricky accommodation search. From start to finish her communication was excellent, always helpful and reassuring, especially as I was new to the renting process. She clearly loves her job and it shows in the way she goes above and beyond. I’m so grateful for her support and hope others get to experience her outstanding service too.

New · 7 September 2025

★★★★★ 5/5

Trustpilot

Great service from charlie!

Great service from charlie who was available when we had questions and helped us throughout the process.

Zerina · 15 October 2026

★★★★★ 5/5

Trustpilot

Quick and smooth process

Francis and Kornelia were both very helpful in helping securing the flat with a very quick and smooth process!

Walla · 15 July 2024

★★★★★ 5/5

Trustpilot

5 Star for Tom

I highly recommend Francis “Tom” for his outstanding service in processing my flat application. From the initial stage through the completion of the process, his professionalism and efficiency were truly commendable. His prompt communication and willingness to address all my queries promptly made the entire experience smooth and stress-free. I wouldn't hesitate to seek his assistance again in the future! Thanks Tom!!

Elvan · 5 December 2023

★★★★★ 5/5

Trustpilot

Thanks Matt

Having been a Folio tenant now for three years, we recently moved flats within the same development and Matt was a great help in (a finding a new flat to meet our needs and (b helping us secure it as seamlessly as possible, being very responsive to messages and helping with any requests. Thanks Matt!

Will · 11 January 2021

★★★★★ 1/5

Google

Rented an apartment with them for a year. Even after numerous noise complaints about the neighbor above us for 10 months, the property manager did not resolve the issue. Ended up moving out and cleaned the apartment with the the cleaner they suggested and spent extra 150 pounds because it was not cleaned to "professional standard". very poor service. We will think twice/thrice before renting an apartment with Folio.

Harini · 6 June 2024

★★★★★ 4/5

Trustpilot

Regan has been very helpful from start…

Regan has been very helpful from start to finish in the letting process. He has been very responsive to all my queries and explained very cleary the entire process. His help has been greatly appreciated. Thanks so much for your professsionalism and for making this entire process very simple and easy, I'm glad to meet you

MR · 30 September 2020

★★★★★ 5/5

Trustpilot

Raidah is very helpful in terms of…

Raidah is very helpful in terms of helping me find a home in Halo.

Alison · 1 October 2024

★★★★★ 5/5

Trustpilot

Great!

Regan our letting negotiation was an absolute pleasure to work with. He made the process of moving so easy and was available for any questions we had throughout our process. Regan made sure the process was stress free and we where kept well informed. We felt well looked after and would definitely rent via Folio again.

Raine · 15 September 2020

★★★★★ 5/5

Trustpilot

Charlie is really nice and he is really…

Charlie is really nice and he is really responsible. It is a great experience for renting a apartment.

Ying · 22 July 2024

★★★★★ 5/5

Trustpilot

Halo Tower

Raidah Jooma has been very very helpful, and she has made the moving process smooth and easy! :)

Sara · 17 July 2024

★★★★★ 5/5

Google

I would like to thank to Francis Hargreaves for amazing and professional service, communication and big help taking us through the process to rent such a amazing home. Very friendly and we would like to say big thank you from Daniel, Iva, Denisa and Adrian One of the best experiences, it was a great agent.

Iva · 14 April 2024

★★★★★ 5/5

Trustpilot

I cannot thank Ciara at Folio London…

I cannot thank Ciara at Folio London enough for all the help she has given me in securing a wonderful two bedroom house for my son and I.Not only have Folio London been very understanding to my situation, they were very flexible with me and did everything they could to help me get the property that I wanted.

Dissatisfied · 10 October 2019

★★★★★ 5/5

Trustpilot

Charlie Morton of Folio

Charlie Morton, a representative of Folio London-an owner of a residential development.I recently rented a flat from Folio through the assistance of Charlie. He performed as a professional and responsible person in all aspects, such as arranging and conducting viewing of flats, explaining to me all the required procedures of follow-up documents(especially for me as a first time tenant in UK). Conclusively, Charlie is enthusiastic, responsible and patient guy who can be relied on.

Chun · 15 November 2022

★★★★★ 1/5

Trustpilot

Disproportionate Annual Rent Increase

I have been a tenant in Royal Wharf for two years, and my overall experience has been positive. I appreciate the service provided by Folio and have enjoyed my time here. They increase the rent annually, which I understand to some extent. Last year, the increase was £39 per month, and I was content with that adjustment.However, this year, I received a significant rent increase of nearly £200 per month. As an NHS nurse, this sudden increase presents a considerable financial challenge for me.In an effort to find a more reasonable solution, I contacted the renewals department and expressed my concern, particularly as I reside alone in a studio flat.Regrettably, Sandrae's response did not align with my expectations. She initially assumed I was renting a one-bedroom flat and stated that, "Unfortunately, the proposed rental is what we require for this property, and if it does not meet your affordability criteria, please ensure that you give us the 2-month notice as per the agreement terms." I clarified that I was renting a studio flat. Despite her assurance of updating her records, the rent increase remained unchanged, and she reiterated the same response: if dissatisfied, "please ensure that you give us the 2-month notice."This left me feeling unsettled and concerned about the continuity of my tenancy. It is crucial for potential tenants to be aware of the possibility of substantial rent increases and the impact it may have on long-term stays. If you plan to reside in the area for an extended period, please bare in mind this could happen to you. I hope my honest feedback helps others make informed decisions when considering staying at Royal Wharf for an extended period. Lastly, I would like to note that my experience with Sandrae stands as an exception, as I have been content with the services provided by others at Folio.Best regards,J

Jay · 14 September 2023

★★★★★ 5/5

Google

The best experience I have had renting a property in London. Tomas and the team at Folio were communicative and straight forward at every step of the process, from making an enquiry to the move in day. We are really pleased with the quality of the property and would recommend Folio to anyone looking to rent in London.

HH · 15 June 2019

★★★★★ 5/5

Google

Worked with Adam on finding a flat for us. We managed to get a great one with just the right move in date. The paperwork and references were sorted quickly and the move was smooth.

Sven · 14 June 2023

★★★★★ 5/5

Google

We rent a flat from Folio for a few years now. They are fantastic! Every issue is taken care straight away. Our property manager (Cindy Anderson) is there for us at any time. She literally answers her emails immediately !! High customer service skills ,communication and problem solving really make her the best person we could wish for. Highly recommend Folio !!! Thank You Cindy !!! :)

Iwona · 14 June 2023

★★★★★ 5/5

Trustpilot

We recently rented a flat at Folio in…

We recently rented a flat at Folio in Canada Water and it has definitely been our best renting experience in London. I especially want to call out how great Karolina Madrzecka was through the letting process. She was really aware of how difficult it can be to find a flat in London and really made sure she had us in mind when the next flat was made available.

Santosh · 10 May 2023

★★★★★ 5/5

Trustpilot

Folio made our moving in very seamless

Folio made our moving in very seamless. Amy was a great help, with constant support and guidance.

Consumer · 15 July 2024

★★★★★ 5/5

Trustpilot

Great community, nice apartment, excellent management team

Great community and nice apartment.- Easy commuteGood location: 5-10 min walk to North Acton or Willesden Junction station- Excellent management/support teamCindy Anderson is my property manager (I lived in Waldegrave Point). She always responses promptly to any repair/complain issue once raised, communicates in efficient and effective manner, and takes care every aspect of the things: definitely a 5-star manager!On the other sideThere is construction work going on around the site during the daytime.

KAIRUI · 18 November 2022