Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFletchers Brook Green is a tiny office but a testament that great things come in small packages! What a lovely small team! By the end of the process I knew the whole staff by name and even had flowers delivered to our new front door on moving day! Above and beyond the call of duty and care! Couldn't recommend more!
Jim · 29 July 2019
Agent replied
Dear Jim, We greatly appreciate you putting aside the time to submit a review about our Brook Green Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Team
★★★★★ 4/5
GoogleJoshua was an incredibly helpful agent with insightful advice on the housing market and approach to renting in London. He was understanding and kept me informed without being pushy. He was also very organised and reliable. Although I did not go for a property with Fletchers, I was very impressed with Joshua's service and would return to Fletchers in future.
Eleanor · 29 July 2019
Agent replied
Dear Eleanor, I am writing to say thank you for your kind comments about the service you received from our Brook Green Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleRelocating to London is a stressful experience but Joshua committed to support me and found me an amazing property. I had great interactions with the Agency overall. They are highly professional, understand the clients' needs and provide the support a tenant would expect.
Alvin · 2 December 2022
Agent replied · 30 July 2023
Dear Alvin, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team.
★★★★★ 5/5
GoogleJoshua is one of the best estate agents I've been dealing with. Took his time to show me all the properties properly and able to answer all the questions accordingly. Great communication skills and just a pleasure to work with. Thanks a lot again for all your hard work!PositiveResponsiveness, Quality, Professionalism, Value
Kat · 26 August 2021
Agent replied
Dear Kat, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to Joshua and the team. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleHad an amazing experience with Fletchers sales team so far, in particular Ava. She has kept me updated on any new properties which come on. I have not found yet but I do believe it will be through Ava when the right property comes along.
Rosie-miar · 30 July 2022
Agent replied · 30 July 2023
Dear Rosie-miar, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Brook Green office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJack Dann, Marko and all the team were incredibly helpful throughout the whole process. Without Jack's support, I'm pretty sure the sale would have fallen through - he was also so helpful in providing information and recommendations thoughout the whole process. Would definitely recommend to anyone looking to buy!
Sash · 20 March 2025
Agent replied · 20 March 2026
Dear Sash, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah
★★★★★ 5/5
GoogleGreat experience with Jack and his sales team. Higher valuation than a other rival agents and then delivered an over the asking offer. Have been impressed with Ema from start to finish, best communication I've had dealing with any agent buying/selling. Thank you Ema!
Kerry · 10 October 2024
★★★★★ 5/5
GoogleFletchers has been amazing in helping us sell our flat. They were incredibly supportive from putting our flat on the market to arranging visits and helping us get over the finish line up to completion. Not only did we feel in good hands with their knowledge and commercial skills but they were also great with us giving detailed feedback and always available to answer questions. Special shout-out to Emma, Liam and Jack! Thank you!
Julia · 24 January 2024
Agent replied · 24 March 2024
Dear Julia, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Fletchers Brook Green office will be thrilled to read this. Kind regards, Lesley Alford , Customer Relations Team
★★★★★ 5/5
GoogleA huge thank you to Jacob and Jack who help me sell our flat. They were always responsive, gave good advice and helped shimmy the deal along. Throughout they were very professional and straight forward to deal with. Would recommend.
Jonathan · 1 January 2023
Agent replied · 30 July 2023
Dear Jonathan, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe dealt with Ava for the purchase of our first home, which helped a lot as you're kind of going with the flow on your first property - but she directed and advised us perfectly. The transaction was smooth and would recommend in future
Jack · 30 July 2022
Agent replied · 30 July 2023
Dear Jack, hank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI had a fantastic experience working with Astle !! He was incredibly helpful and professional throughout the entire process of helping me find a place that ticked all the boxes. His friendly approach made the whole experience smooth and stress-free. Highly recommend !!
Konstantinos · 21 May 2025
Agent replied · 20 March 2026
We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
★★★★★ 5/5
GoogleNarmin was lovely throughout the process - many thanks for everything
Jo · 10 October 2024
Agent replied · 24 October 2024
Dear Jo, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah
★★★★★ 5/5
GoogleJoshua has been incredibly helpful throughout the process of finding our flat, putting an offer in, getting accepted and moving in! He’s gone above and beyond to help out and always great at communicating. Thank you for all your help
Naira · 2 December 2022
Agent replied · 30 July 2023
Dear Naira, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI recently had the pleasure of working with Narmin in my search for a new apartment. From start to finish, Narmin provided exceptional and close service. Whether it was answering my questions, arranging viewings, or providing updates, she was always just a phone call away. She made the search process enjoyable and always tried to adjust everything she could to my needs.
Stefanny · 18 August 2024
Agent replied · 24 October 2024
Dear Stefanny, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleGreat support through out the complete process. The team is very proactive and communicate well. Special thanks to Emanuele that was on top all issues till we reach completion. Happy customers!!
Luis · 20 August 2023
Agent replied · 27 August 2023
Dear Luis, Thank you for your kind comments regarding Emanuele and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe had a wonderful experience with Fletcher's. We found the perfect apartment, very quickly, in fact, on the first day that we worked with Fletcher's. The staff is excellent - they go above and beyond and made our experience so easy. Christian in particular is amazing.
We recommend them highly, easily the best letting agency we've ever encountered.
Catherine · 31 July 2018
Agent replied
Dear Catherine, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Brook Green Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleExcellent service from beginning to end. Very knowledgeable, professional and friendly members of staff. Queries always answered promptly and clearly. Nudged both solicitors to ensure that sale would go through in minimal amount of time which did the trick! Very happy to recommend as local agency.
Veronica · 25 March 2025
Agent replied · 20 March 2026
Dear Veronica, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
★★★★★ 5/5
GoogleHighly professional, great communication and fantastic service throughout. Would definitely be using Fletcher’s again. Big thank you to Jack who was was incredible throughout.
Gee · 24 January 2024
Agent replied · 24 March 2024
Dear Gee, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleVery professional service and pleasure dealing with Fletchers! Especially Anthony went above and beyond the call of duty when assisting me to find a perfect property, proposing clever solution to every problem I have encountered and making sure the properties he’s proposing actually fit my specific needs. I could not have asked for a better agent!
Zuzana · 29 July 2019
Agent replied
Dear Zuzana, Thank you very much for your great review regarding our Brook Green Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleGreat communication and speed of progress throughout the process. Emma is a pleasure to deal with, always very helpful and insightful.
Monika · 17 March 2024
Agent replied · 19 June 2024
Dear Monika, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Emma. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
★★★★★ 1/5
GoogleThis has been one of the most stressful and frustrating renting experiences we’ve ever had. …
Angelos · 22 January 2026
Agent replied · 20 March 2026
Dear Angelos, I am concerned to read your comments and have passed them to the Manager of our Fletchers Brook Green office. I am sorry your experience with us has not been as we would have expected and we will be in touch with you to discuss further. Kind regards, Asha, Customer Relations
★★★★★ 5/5
GoogleChloe has worked hard to find us the perfect flat and understands the local market. She has been very professional in her conduct.
Morph · 20 November 2025
Agent replied · 20 March 2026
Dear Morph, We really appreciate you taking the time to leave such lovely comments about Chloe. She will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asha
★★★★★ 5/5
GoogleAsad Naqvi was a fabulous agent alongside the Fletchers team, he had great communication with us tenants and aided a smooth and easy run for securing our home!
Kiara · 16 September 2023
Agent replied · 30 September 2023
Dear Kiara, We appreciate you taking the time to leave a great review regarding your experience with Asad, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI found the whole process protracted and painful, but Ema and the team at Fletchers did their best to get us over the line! Phew!
Sophie · 25 November 2023
Agent replied · 24 March 2024
Dear Sophie, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Ema. Please do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
