Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe team at Brook Green were Fast, super professional, listened to my needs and came up with solutions within 48 hours. Joshua was not only incredibly helpful but also patient. My experience of working with the team at Brook Green was fantastic and I would recommend them 100% Thank you to Christian and Joshua.
JAC · 31 July 2019
Agent replied · 30 July 2023
Dear Joel, We are really pleased to read your positive review regarding the service from our Brook Green Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleThe team at Brook Green were Fast, super professional, listened to my needs and came up with solutions within 48 hours. Joshua was not only incredibly helpful but also patient. My experience of working with the team at Brook Green was fantastic and I would recommend them 100% Thank you to Christian and Joshua.
Joel · 29 July 2019
Agent replied
Dear Joel, We are really pleased to read your positive review regarding the service from our Brook Green Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleOur letting agent Joshua has been such a great help and been there at each step to answer any questions and make the process as smooth and stress-free as possible for us which has been greatly appreciated.
Madeleine · 2 December 2022
Agent replied · 30 July 2023
Dear Madeleine, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFletchers and specifically Joshua helped my flatmate and myself find a lovely two bed in Fulham. He was quick, efficient and extremely helpful throughout the whole process. We absolutely love our flat and have Joshua and the fletchers team to thank. I would recommend him and the fletchers team to anyone looking for accommodation!!
Ben · 4 November 2024
Agent replied · 11 November 2024
Dear Ben, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Sarah
★★★★★ 5/5
GoogleFletchers were very helpful in helping us find our next property to rent in London. Narmin showed us a range of options within our requirements and we've had a very smooth process from viewings to signing our new flat in Shepherd's Bush. Thank you!
Tristan · 20 March 2025
Agent replied · 20 March 2026
Dear Tristan, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Brook Green office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah
★★★★★ 5/5
GoogleFantastic local estate agents with years of experience. Emanuele was great, not only achieving asking price but exceeding in a very difficult climate!
Vicky · 25 December 2023
Agent replied · 24 March 2024
Dear Vicky, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI've just bought my first home through Fletchers. Buying a house is stressful, more so for first time buyers, however the service delivered by Fletchers was outstanding.
Special kudos goes to Emanuele Fiorini, who was the main negotiator. She did a phenomenal job and I'm convinced that without her perseverance and resolve the whole process would have taken longer.
If I decide to sell my property in the future I will definitely do it through Fletchers.
Vasiliskrin · 22 August 2023
Agent replied · 30 September 2023
Dear Vasiliskrin, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleA very good and efficient experience thanks to all for there help will certainly recommend you and will use you again
Patricia · 20 November 2025
Agent replied · 20 March 2026
Dear Patricia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asha
★★★★★ 5/5
GoogleRenting through Fletchers was a genuine delight. As first time renters we were expecting to be overwhelmed by the process, but Anthony went above and beyond to ensure everything ran smoothly and that we were happy at every stage. Nothing was ever too much trouble, and I would thoroughly recommend using their service.
Alice · 29 July 2019
Agent replied
Dear Alice, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleJoshua was a great help in our search for a property. He’s without doubt the best lettings consultant I’ve contacted; he spent the time to understand our requirements meaning the properties actually viewed most closely met our needs. Wouldn’t hesitate to contact Joshua again when next looking for a property in this area.
Danesh · 29 July 2019
Agent replied
Dear Danesh, We are really pleased to read your positive review regarding the service from our Brook Green Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleMany thanks to all the team and especially Emma for her great job.
K · 26 June 2024
Agent replied · 25 August 2024
Thank you for leaving a 5 star Google review. Kind regards, Sarah ,Customer Relations Team
★★★★★ 5/5
GoogleJacob and Jack were brilliant from start to finish on the sale of my property, I can not recommend them enough! Always available on the phone and proactive throughout the process, thanks for all your help guys.
Hannah · 3 October 2022
Agent replied · 30 July 2023
Dear Hannah, Thank you for sharing your kind words about Jacob and Jack. Your comments are much appreciated by the Brook Green team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThese guys are fantastic. The process of viewing, getting the paper work done and moving in was super smooth! Special thanks to Joshua who helped us massively with our special requests such as removing furniture. Overall I don't think our experience could get any better. Thank you guys!PositiveResponsiveness, Professionalism
Mory · 26 August 2020
Agent replied · 25 August 2024
Dear Morteza, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleRenting through Fletchers was a genuine delight. As first time renters we were expecting to be overwhelmed by the process, but Anthony went above and beyond to ensure everything ran smoothly and that we were happy at every stage. Nothing was ever too much trouble, and I would thoroughly recommend using their service.
Alice · 26 October 2018
Agent replied · 24 October 2024
Dear Alice, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleNothing is too much trouble for the lettings team at Fletchers Brook Green. Joshua was especially helpful, and I would highly recommend him and his team to anyone looking to rent in the area.
Kayley · 2 December 2022
Agent replied · 30 July 2023
Dear Kayley, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleExcellent service. Jack was professional and determined through the long drawn out process of selling my flat. Without him the deal no would have collapsed many times. Thank you Jack
Julie · 1 April 2023
Agent replied · 30 July 2023
Dear Julie, We really appreciate you taking the time to leave such lovely comments about Jack. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI love Fletchers! Really supported through my flat purchase by Jack (special mention Liam) and highly recommend them. Thanks guys for all of your help guys!
Jennifer · 27 July 2023
Agent replied · 30 July 2023
Dear Jennifer, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleAstle and all the Fletchers has been professional and helped us to get the house that we wanted.
SheSays · 20 November 2025
Agent replied · 20 March 2026
Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Brook Green office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
★★★★★ 5/5
GoogleThese guys are fantastic. The process of viewing, getting the paper work done and moving in was super smooth! Special thanks to Joshua who helped us massively with our special requests such as removing furniture. Overall I don't think our experience could get any better. Thank you guys!
Morteza · 10 June 2020
Agent replied
Dear Morteza, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 1/5
GoogleRidiculously and comically poor communication, have made everything more difficult than needed at almost every step of my tenancy with them.
Jake · 21 October 2025
Agent replied · 20 March 2026
Dear Jake, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Asha
★★★★★ 5/5
GoogleI bought a flat, represented and Emanuele, and fletchers were fantastic. If/when I sell this flat, I'll definitely be using them!
Ian · 21 October 2025
Agent replied · 20 March 2026
Dear Ian, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
★★★★★ 5/5
GoogleJoshua from the Brook Green branch gave us some good advice and recommendation. He is also very efficient and communicated with us frequently to keep us posted on our case. His colleague, Christian was also helpful and friendly when I visited the branch. Definitely recommending them for their excellent service.
Vincent · 29 July 2019
Agent replied
Dear Vincent, We are really pleased to read your positive review regarding the service from our Brook Green Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
Googlewas recommended fletchers by a colleague and I must say I have not been disappointed. My partner and I had an idea and fletchers made it a reality. Max provided an outstanding service and catered to our every need, making the whole experience pleasant and simple while keeping the excitement.
Ben · 4 November 2024
Agent replied · 11 November 2024
Dear Ben, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
★★★★★ 5/5
GoogleAva Finlay is extremely hard working and has been on top of everything for us in the whole process of finding a buyer to now getting us to completion. Ava is a dream to work with.
Anna · 30 July 2022
Agent replied · 30 July 2023
Dear Anna, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Brook Green office. Kind Regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
