5/5
GoogleThank you Herman for all your help and patience
Agent replied · 20 March 2026
Dear Zein, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
Trusted Agent profile · London
Fletchers London reviews
★★★★★
546 reviews across 1 platform
58 Turnham Green Terrace, London, W4 1QP
Fletchers's office in London, at 58 Turnham Green Terrace, is rated 4.9 out of 5 across 546 reviews on 1 platform, including 546 Google reviews rated 4.9.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleNarmin was excellent to work with - she was responsive, efficient and friendly, making the renting process a whole lot easier!
Agent replied · 24 October 2024
Dear Giorgia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleEma was amazing, she helped with our sale and we had asking price ! She was wonderful and helpful throughout the whole process.
Agent replied · 24 October 2024
Dear Dipa, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI had a great experience with Fletchers during my search for a 1 bedroom flat. Giles in particular was extremely helpful. He showed me a range of properties in my price range and was proactive in guiding me through the process. There were some minor delays but he made sure that I was able to move in on the day that I requested. Would highly recommend!
Agent replied
Dear Mel, I am writing to say thank you for your kind comments about the service you received from our Brook Green Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleGreat experience with Fletchers, Saleh has been very helpful with me and my search, very attentive and patient.
Agent replied · 11 November 2024
Dear Yunus, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
5/5
GoogleJoshua is by far the most professional and easy going estate agent in London. His willingness to go above and beyond for his clients is second to none. Thank you to the team at Fletchers for making it such a positive and enjoyable experience!
Agent replied · 30 July 2023
Dear Louis, Thank you for taking the time to leave a wonderful 5 star Google review. Joshua will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleExcellent service from the agents. Everyone was ready to help and answer my queries. Narmin was super helpful on everything we requested.
Agent replied · 25 August 2024
Dear Panagoitis, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
5/5
GoogleMy experience at Fletchers Was very very positive. Herman Varman has been supportive professional . I hope to do business again.
Agent replied · 25 August 2024
Dear Laura, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleChard Brook Green is definitely one of the most professional estate agency office in London. They addressed our needs and expectations very clearly in the shortest time. It was very good to deal with them since they did not just take us to any property they have available in their catalog. They understood our needs and addressed those needs perfectly. I definitely recommend them to everyone.
Agent replied
Dear Selcuk, Thank you for taking the time to give us a five star review, we aim to deliver a five star service to all of our clients and customers. I wish you all the best for the future and do hope we can be of assistance again. Kind regards, Sam Farnan Customer Relations Administrator
5/5
GoogleI viewed a few properties with estate agents, with Fletchers having more luck with myself. Although no offer has been put in by myself as yet, Chloe has great customer service.
Agent replied · 20 March 2026
Dear Chris, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asha
5/5
GoogleThe branch manager, Christian Pengelly, was a pleasure to deal with. Always friendly and helpful. He valued the property correctly which meant I found tenants very quickly and their vetting service meant that I had wonderful tenants who kept the property in excellent condition. His service was second to none and I would have not hesitate to use Fletchers again. Thank you Christian!
Agent replied
Dear Christina, Having read your review, we would like thank you for your feedback about our Brook Green Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Team
5/5
GoogleRelocating to London is a stressful experience but Joshua committed to support me and found me an amazing property. I had great interactions with the Agency overall. They are highly professional, understand the clients' needs and provide the support a tenant would expect.
Agent replied · 24 March 2024
Dear Alvin, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team.
5/5
GoogleNikki and Christian from Fletchers made the process of finding a place, sorting out the paperwork and finalizing the contract a super smooth one. There was a small issue in terms of the move dates and this was handled brilliantly by Nikki and Christian (I knew about the situation after they had a solution in hand). I would definitely recommend Fletchers!!
Agent replied
Dear Winnie Collet Fernando, Thank you for your kind words regarding our Fletchers Brook Green office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleTremendous effort from Jack and team in helping us to secure our flat, and made the arduous process a lot more manageable. Very approachable and responsive team who are easy to liaise with. Would definitely recommend their service! Thank you again.
Agent replied · 30 July 2023
Dear Sharon, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFletchers Brook Green Estate Agents made looking for a flat the easiest process. Joshua was particularly great. He really took the time to make sure we found what we were looking for and took care of the whole process like the expert that he is. He was patient and sensible regarding our concerns. I have nothing but good comments regarding his work.
Agent replied
Dear Maria, We greatly appreciate you putting aside the time to submit a review about our Brook Green Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleEmily has been fantastic for us throughout our move. She has been available and responsive to our queries throughout and ensured that the property was ready for our move in with proactive visits. She remains in contact after our move and we know we can count on her if we have any issues. Highly recommend.PositiveResponsiveness
Agent replied
Dear Dominic, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Brook Green office. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleGreat experience with Gaetano at Fletchers - really helpful and I felt that he went above and beyond what I would have expected from an estate agent to help me secure the flat I wanted. Would definitely recommend him and work with the agency again. Thanks Gaetano!
Agent replied · 30 September 2023
Dear Lauren, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI have worked with Chard Brook Green on a number of properties in the surrounding area over several years now. Chard Brook Green are a friendly and approachable team who are always on hand and work efficiently in marketing and letting properties. Quick turnaround, fuss-free and transparency are just a few of reasons why we continue to work with Chard Brook Green.
Agent replied
Dear Faye, We are delighted to read your review. We pride ourselves on providing a five star service and we are pleased that the Brook Green office delivered for you. We would like wish you all the best and look forward to working with you again in the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleZarq was the best! So helpful in getting us sorted. Thank you so much
Agent replied · 11 November 2024
Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
5/5
GoogleIt was a pleasure to work with Jack and team at Fletchers. I felt supported through out a difficult process as team worked to find best solution for both Buyer and Seller. I look forward to working with Fletchers again.
Agent replied · 30 July 2023
Dear Thasan, Thank you for your kind comments regarding the Brook Green team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleDO NOT TRUST THESE LETTING AGENTS. Editing my review from a 5 star to a 1 due to these sneaky agents. This estate agents seriously need to think about the kind of landlords they are representing. They let me a flat with black mould in it, knowing full well it was not properly fixed before we moved in and then after moving in and not giving us a break clause in the contract, said they can't help us because they don't actually manage the property the landlord does. After a few months actual leak's appeared including through the bathroom light fixture, and also through my bedroom light fixture. Also damp completely covering two sides of the wall in my bedroom and making the black mould much worse. Fletcher's and the landlord have practically ghosted me, won't give me my deposit back even though they were disgusting states to live in and have been incredibly unhelpful, obviously favouring making a buck over the safety and sanitation of their tenants. Roping and tricking people into unecesarily long contracts (3 years!!!) Under the guise of it will be more likely to be let if we agree to a longer lease..... I think they knew exactly what they were doing with that one. This was the first time renting without help and I have learned a lot from it. Mainly not to trust sneaky letting agents and double guess, and make sure to get things in the contract. Not that that matters as the contract was broken from the day we moved in and continued to be broken and the law broken the whol time we lived there. Do not trust these letting agents. I wish I could upload the pictures. *UPDATE* since their reply i have had no correspondence with anyone from this lettings agent, they have made no attempt to correct the previously stated, so a bit of a hollow reply is. **
Agent replied · 19 June 2024
Dear Yasmin. We are really disappointed to read your review and I have asked the Director of the office to look into this with the team. We are committed to delivering a great service and appreciate you bringing this to our attention. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat experience with Gaetano at Fletchers - really helpful and I felt that he went above and beyond what I would have expected from an estate agent to help me secure the flat I wanted. Would definitely recommend him and work with the agency again. Thanks Gaetano!
Agent replied · 30 July 2023
Dear Lauren, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHighly recommended Gaetano ! Very professional from the first call for viewing till we signed the agreement and moved in. He went over and above for any problems that required urgent notice. A gem of a person !
Agent replied · 30 July 2023
Dear Zeeshan, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleIt might sound too good to be true, but Fletchers are the real deal. Friendly, professional, knowledgeable and most importantly honest, way beyond my expectations based on previous interactions with estate agents. If you're looking to rent in the area, I'd definitely recommend contacting Fletchers and especially Christian, who is without a doubt the best professional I've encountered while house-hunting.
Agent replied
Dear Evangelos, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Fletchers London
How many reviews does Fletchers London have?
Fletchers's London office has 546 reviews across 1 platform: 546 on Google.
What is Fletchers London's rating?
Fletchers London is rated 4.9 out of 5 across all 546 reviews, and 4.9 out of 5 on Google from 546 reviews.
Where is Fletchers's London office?
Fletchers London, 58 Turnham Green Terrace, London, W4 1QP.
