Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have viewed so many properties in the last year and I just have to say that Emily Williams was a breath of fresh air. Emily was patient, professional in every sense and most of all honest and sincere. Maria Monson ( Fulham)
Maria · 17 March 2024
Agent replied · 19 June 2024
Dear Maria, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Brook Green office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleHenry was great, super helpful, patient, and listened to all our requirements and found us the most amazing home!
Iona · 20 March 2025
Agent replied · 11 December 2024
Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah
★★★★★ 5/5
GoogleNarmin was a fantastic help and made our experience so much easier- very patient and answered all my questions.
Florrie · 20 March 2025
Agent replied · 11 December 2024
Dear Florrie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
★★★★★ 5/5
GoogleReally impressed by Jack and Herman - Jack was EXTREMELY persistent in getting us to work with them - and this same determination and commitment was applied by them both to our sale. Thank you Fletcher's team!
Amie · 19 June 2024
Agent replied · 19 June 2024
Dear Annie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleWith Christian and Joshua from Fletchers Brook Green Estate Agents my new home search was the smoothest and quickest I've ever had. It took me less than 4 days from the moment I found a property until the day I've signed the contract. Guys were very efficient, helpful, professional and were able to reply to all my questions about the property. Very much happy with their job!PositiveResponsiveness, Quality, Professionalism
Natalja · 26 August 2021
Agent replied
Dear Natalja, I am writing to say thank you for your kind comments about the service you received from our Brook Green Office. We really appreciate you taking the time to post this review as feedback is very important to us. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleWe had a great experience with Fletchers Brook green. The team has been very helpful and supportive throughout the whole sales process of our flat. We had some difficult times (as I guess it happens in these transactions) and Ema, Herman and Marko have always demonstrated the same energy and commitment making themselves available at every hour of the day and keeping always our spirit up! It is a very strong and resilient team that Jack has there :) We thank you very much for your support and we wish you all the best ! Andrea & Xian
Andrea · 18 August 2024
Agent replied · 24 October 2024
Dear Andrea, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleWe have used Fletchers to buy and to sell properties in the Hammersmith area. Our experience has consistently been very positive. The team, led by Jack Dan, are professional and client focused. Recently we have sold a house and Herman has supported us throughout. He ensured that we received regular updates and smoothed out any issues which has resulted in the successful exchange of contracts. They know the market, they know how to work with people and we would definitely recommend them. There are many agents in the area but we would always choose Fletchers.
Susan · 11 August 2024
Agent replied · 25 August 2024
Dear Susan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleReally impressed with Jack and Fletchers.
We had previously been on the market with another agent in West Ken and felt like we’d been relegated to the bottom of their list. With Jack we always felt like his most important customer. He kept his word and got lots of people in for viewings quickly and we had a good offer within a week.
Post offer acceptance, Jack drove the completion process. He always kept us up to date and was always available (or quickly returned messages). Our sale wasn’t the most straight forward and I genuinely believe without Jack’s tenacity it could have fallen through.
Thank you!
Ant · 11 August 2024
Agent replied · 25 August 2024
Dear Ant, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleEmanuele Fiorini was always polite and efficient, even when I was freaking out due to the ridiculous behaviour of my buyer.
Queries were always dealt with quickly, amd though the sale took far too long, that wasn’t the fault of Fletchers or Emanuele
Stephen · 25 December 2023
Agent replied · 24 March 2024
Dear Stephen, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI was recently viewing an apartment with one of your agents George. He really made me feel at ease with all my queries during the viewing. He was extremely knowledgeable and went above and beyond to ensure I was happy leaving.
Shane · 20 November 2025
Agent replied · 20 March 2026
Dear Shane, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with George. Please do not hesitate to contact us again. Kind regards, Asha
★★★★★ 5/5
GoogleChristian wowed us with his genuine enthusiasm and the way in which he dealt with all our needs when looking for a property. The level of service provided was excellent and should serve as a benchmark in the industry. Would not hesitate to recommend!
We are also very pleased with the Property Management service from our account manager Mrika. She always deals with our queries promptly and efficiently, and with warmth. Thanks Mrika!
Liz · 31 July 2019
Agent replied
Dear Liz, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Brook Green Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleContacted Fletchers Brook Green and spoke with Joshua Winton. He took all my details and promptly arranged two viewings, both of which were perfectly matched with my profile and requirements. Among all the agents I consulted when looking for a 2 bedroom apt in London, Fletchers and Joshua were the only ones who provided exactly what I needed. Highly recommend, although I ended up letting an apt with another agent for other reasons.
Julio · 29 July 2019
Agent replied
Dear Julio, We greatly appreciate you putting aside the time to submit a review about our Brook Green Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleEmily Martin is a valuable asset to this company and is the epitome of a hardworking & honest worker. I recently started working in West London and she has made the property hunting experience completely stress free. She knew my exact criteria and found me the perfect home with my restricted timeframe. The service provided was beyond 5 star!!
Hitesh · 30 July 2022
Agent replied · 30 July 2023
Dear Hitesh, what a lovely review you have given regarding our Brook Green office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe had a great experience with Chloe Matlaszek from the start - very responsive and proactively providing check ins making the process easy for us as first time buyers.
Marlena · 20 February 2026
Agent replied · 20 March 2026
Dear Marlena, Thank you for taking the time to leave a wonderful 5 star Google review. Chloe will be thrilled to read your kind comments. Kind regards, Asma
★★★★★ 5/5
GoogleExcellent work by the team at Fletchers, particularly Jack Dann and Herman Inthuvarman. …
Lai · 20 March 2025
Agent replied · 11 December 2024
Dear Lai, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
★★★★★ 5/5
GoogleHerman was great. Pleasant to deal with, good communicator and good negotiator. Highly recommend.
Bassam · 20 March 2025
Agent replied · 11 December 2024
Dear Bassam, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
GoogleRelocating to London is a stressful experience but Joshua committed to support me and found me an amazing property. I had great interactions with the Agency overall. They are highly professional, understand the clients' needs and provide the support a tenant would expect.
Alvin · 25 October 2023
Agent replied · 24 October 2024
Dear Alvin, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team.
★★★★★ 5/5
GoogleI've given 5 stars and I didn't write anything as I was very busy... but I need to say that Christian was absolutely amazing! He found the right place in a very short time. The apartment is perfect, exactly what we need, the area is quiet and the landlord is so nice. Christian knows how to help you and he's happy to do it.
Thank you so much!
Samanta O.
Daphne · 29 July 2019
Agent replied
Dear Daphne, We are delighted to read that our Brook Green Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleAnthony must be the most professional agent I've ever met. He remembers clients' needs and preferences very well and he keeps suggesting high quality properties to me during my pursuit of a new flat. I honestly couldn't ask for more from him. Passionate, hard-working, considerate and reliable. I think he's a role model in his industry. Thanks to Anthony's effort and I wish him all the best in his career.
Ming · 29 July 2019
Agent replied
Dear Ming, We appreciate you taking the time to submit your review regarding the service you received from our Brook Green Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleThank you Zarq for helping me find my dream property. I could not be happier with the service and my new home.
Herbert · 4 November 2024
Agent replied · 11 November 2024
Dear Herbert, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleFletchers Brook Green are excellent. I've been super happy with them from start to finish. There's a great energy in the office and the whole team are very dynamic, polite, positive, efficient and professional. Jack Dann and Herman Inthuvarman are both phenomenal. I credit them both personally with both securing my business (Jack) and getting my sale over the line at the price I wanted (Herman) but the rest of the team were great at doing callouts and pushing for and organising viewings - Alex, Emily, Emanuele. I wouldn't hesitate to recommend Fletchers Brook Green to anyone looking to sell - or buy. They are specialists in Shepherds Bush Green and Chiswick and it really shows that their local focus is zeroed in, they are the go to guys for the area. The branding is classy too. 5 stars for sure.
Emma · 20 May 2024
Agent replied · 19 June 2024
Dear Emma, We really appreciate you taking the time to leave such lovely comments about Jack and Herman. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleGreat agent, super pro-active and friendly team with an extremely supportive and flexible approach (compared to others in the area!) Would highly recommend for anyone looking for expert advice and a quick sale!
Joanna · 21 August 2026
★★★★★ 5/5
GoogleJack Dann was a fantastic agent to work with. He was tireless in pursuing different options, answered all our (extensive) questions with patience and careful research, and - crucially - offered a bold estimate that, despite the reservations of other local agents, turned out to be accurate. I'd definitely recommend Fletchers at Brook Green.
Annabel · 30 July 2022
Agent replied · 30 July 2023
Dear Annabel, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWonderful in every regard. Their professional conduct with everything from finding bespoke solutions to individual problems through to assisting with the completion of incomprehensible government forms, Christian and team have made the whole experience a delight. I've used other agents in the past but can't see that I'll need anyone other than Fletchers in the future. Heartily reccomend.PositiveResponsiveness, Quality, Professionalism, Value
Geraint · 20 June 2021
Agent replied · 19 June 2024
Dear Geraint, Thank you so much for the fantastic feedback, the team at Brook Green are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
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