Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe were very impressed with Fletchers especially dealing with Ava - i was assisting my mother our experience of buying mums property was efficient and stress free
Ava was very helpful from beginning to the end.
Miss · 30 July 2022
Agent replied · 30 July 2023
Thank you for sharing your kind words about Ava. Your comments are much appreciated by the Brook Green team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleEmily was very helpful in making sure our move ran as smoothly as possible. She responded to any queries we had very quickly and made sure we were always well informed. We are very happy that she made everything so easy!PositiveResponsiveness, Quality, Professionalism
Bea · 20 June 2021
Agent replied · 19 June 2024
Dear Bea, What a lovely review you have given regarding our Fletchers Brook Green office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJoshua was a great help to us during the process and responded to our questions with great patience. We are very happy with our experience at Fletchers!
Leona · 1 May 2023
Agent replied · 30 July 2023
Dear Leona, Thank you for taking the time to leave a wonderful 5 star Google review. Joshua will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJoshua was a fantastic agent helping me lock down the right property having relocated back to London. Needed someone to be quick, responsive and who made the experience easy and stress free. Thanks.PositiveResponsiveness, Quality, Professionalism
Connor · 20 June 2022
Agent replied · 19 June 2024
Dear Connor, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe had a wonderful experience with Rachel whilst viewing a house. She was extremely polite, professional and answered all the questions we had about the property. 10/10 thank you Rachel!
Katie · 2 December 2022
Agent replied · 30 July 2023
Dear Katie, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHerman was friendly and efficient, chased our purchase through, and kept us in the loop. Recommended.
Charlie · 25 December 2023
Agent replied · 24 March 2024
Dear Charlie, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Brook Green office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleMe and my partner started looking for a dream house. Getano from Fletchers Brook Green estate went above and beyond to find us the most perfect home, after us thinking we would never find it. We cannot recommend him enough for what he did for us. He is friendly, professional and overall great person who want nothing more than to secure you your dream home. Thank you, again, for all your help, we couldn’t have done it without you!PositiveResponsiveness, Quality, Professionalism, Value
Ozgur · 26 August 2022
Agent replied · 30 July 2023
Dear Ozgur. Thank you for taking the time to leave a review regarding your experience with Getano in our Brook Green office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHave recently purchased a flat through fletchers brook green and jack Dann supported us through the whole process. He not only supported us but went above and beyond consistently, pushing solicitors, other agents, getting things done that were far from within his remit! His support and guidance throughout the process was invaluable and we are sure that without his input, we would still be in mid-chain limbo for months to come. Bravo jack, a true professional. Darko & Chris
Chris · 3 October 2022
Agent replied · 30 July 2023
Dear Darko & Chris, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Brook Green office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe wanted to leave a glowing review for Jack, Sonia, Jacob and Ava. They really shook things up when they came on board as a dual agent for the sale of our London flat and went above and beyond to get the right qualified buyer prospects through the door. Their direct contact approach really made a difference and we've valued their advice throughout.
Although we ultimately went with a buyer from the incumbent agency, it could just as easily have been through the Fletchers if their buyer had counter offered sooner.
I would highly recommend the Brook Green team.
Amanda · 30 July 2022
Agent replied · 30 July 2023
Dear Amanda, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe have recently rented a new flat with the help of Joshua Winton. We are grateful for all of his help in making this process as stress free as possible. From the moment we first contacted Fletchers he took an interest in understanding what we were looking for and has definitely delivered! Thank you again!
Aitana · 5 June 2024
Agent replied · 19 June 2024
Dear Aitana, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleVery happy with the Fletchers Brook Green team, especially Joshua. His friendly but professional approach makes our stress and hassle disappear and nothing was too much trouble for him. Can't wait to move to our new home. Thank you Joshua!
Martin & Andrija
Martin · 30 July 2020
Agent replied
Dear Martin, Thank you very much for your great review regarding our Brook Green Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleJoshua, Christian & Nikki have been very helpful in our transition moving from Canada to the UK. There was always someone available for us when we had question and took good care of us in all our process getting our flat. Thank you!
Gabrielle · 30 July 2020
Agent replied
Dear Gabrielle, Thank you so much for the fantastic feedback, the team at Brook Green are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleJack Dann is personable, friendly but at the same time extremely professional. He is extremely good at managing and moving forward the selling process!
H · 1 May 2023
Agent replied · 30 July 2023
Dear H S, Thank you for taking the time to leave a wonderful 5 star Google review. Jack will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI had a pleasure to work with Jack Denn from Fletchers in lost few months. During this time he proven to be true professional, always reachable, knowledgeable and amazingon followingup. He guided me through very difficult chain experience, and not that he was only helping me but he was mentoring other estate agent from agency I have sold my flat with as they were not even closely experienced as Jack.
I would truly recommend Fletchers and Jack Denn
Darko · 3 October 2022
Agent replied · 30 July 2023
Dear Darko, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWorking with Fletchers agency, especially with Christian has been very good. Constant communication and willingness to help both the customer and the landlords was invaluable. I can easily recommend this agency to anyone who wants to rent a nice, clean household.
Martyna · 8 January 2021
Agent replied
Dear Martyna, Thank you for taking the time in providing such lovely comments about Christian in our Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleJoshua was incredibly helpful and professional, really went out of his way to ensure our experience finding a property was as easy and enjoyable as possible. Many thanks!
Mistermyway · 2 December 2022
Agent replied · 30 July 2023
Hi, Thank you for your review, and mentioning your experience with Joshua in our Brook Green office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI grew up in the country side in a family with minimal income,life wasnt easy, I didnt hv the priviledge to recieve good education, but I always dreamt that one day I will be able to move to the infamous London and start a new life there. After years of hardwork, me and my girlfriend finally saved enough money to rent a small flat , but the condition of the house was dreadful and the landlord wasn't the nicest person. I couldnt stand it anymore so I started looking for a new house, but after a long search,I dont have much luck and even if i found a flat that i like, I couldnt afford it. I was desperate and is afraid that i might either hv to stay with the toxic land lord or move back to the countryside,until I saw this agency. Honestly I didnt hv much expectation at first until i met the friendliest agent,Gaetano, he really did he's best to understand our situation and is actively trying to help, and he found me a house at a good location in shepherds bush and is at an affordable price, in a decent condition as well ,honestly, I cant thank you enough , Im so happy I finally found my ideal flat!PositiveResponsiveness, Quality, Professionalism, Value
Jor · 20 June 2022
Agent replied · 19 June 2024
Dear Jor, We are thrilled to hear that you are pleased with the service you have received from our Brook Green office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFletchers have been nice and smooth to deal with. Namely, Joshua helped my girlfriend and I find a lovely house in West London and was friendly, helpful and flexible throughout the process and made it all much easier for us!!!!
Highly recommend !
Phil Sabatino
Sanctum · 4 November 2024
Agent replied · 11 November 2024
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
★★★★★ 5/5
Google“Narmin was able to guide me in the right direction in regards to my queries, lovely estate agent”
Mr · 26 September 2023
Agent replied · 30 September 2023
Dear Mr Yassin, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleExcellent service - would highly recommend this agency. We bought our flat with them. Ema and the team are wonderful !
Dr · 9 July 2023
Agent replied · 30 July 2023
Dear Dr Jasmina, It’s great to hear that you have had a brilliant experience with our Brook Green office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleLovely estate agent to deal with, and a great portfolio of places.
Benjamin · 20 November 2025
Agent replied · 20 March 2026
Dear Benjamin, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asha
★★★★★ 5/5
GoogleChard were extremely professional and helpful from start to finish. They gave me the best possible advice and kept me updated. Always punctual and polite. I would wholeheartedly recommend them and look forward to them letting my properties out for many years to come.
Daniela · 29 July 2019
Agent replied
Dear Ms Becher, Thank you for your review. We really appreciate you taking the time to write about your experience with Chard. I would like to take this opportunity to wish you all the very best for the future and we look forward to assisting you in letting your properties again! Kind regards, Anna Devey Customer Relations Administator.
★★★★★ 5/5
GoogleGreat agency which provide good deals on lettings and are friendly and professional. Paulina was of great help and took the time to make sure I had the greatest deal possible.PositiveProfessionalism
Daniel · 20 June 2022
Agent replied · 19 June 2024
Dear Daniel, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Brook Green office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleNarmin was so pleasant on the phone, she is very knowledgeable on everything, was very content with her service
NATALIE · 28 July 2023
Agent replied · 24 March 2024
Dear Talia, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Narmin, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
