Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleProfessional and personable service. Found a lovely flat to let through Fletchers that was under budget and also accepted pets. Christian kept me informed throughout the
process and was infinitely helpful. I couldn’t be happier and I would definitely recommend!
L · 31 July 2018
Agent replied · 30 July 2023
Dear Miss Woof, We appreciate you taking the time to submit your review regarding the service you received from our Brook Green Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleOutstanding customer service, Joshua and his team assisted us from the very beginning and made our moving in super fast and smooth. Highly professional and friendly agency. We are very happy with them so far :)
Oliwia · 10 June 2020
Agent replied
Dear Oliwia, Thank you for your kind words regarding our Brook Green office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWe were due to move out in 3 days and had little to no options and Joshua and Christian were very understanding and worked tirelessly to ensure we had everything sorted and weren't homeless lol. Would definitely recommend!
Rene · 29 July 2019
Agent replied
Dear Rene, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Brook Green Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWorking with Antony was a pleasure, he provided a seamless professional experience and helped us find the perfect flat with brilliant support both during and after signing. A credit to Fletchers and would definitely recommend this estate agents!
Jake · 29 July 2019
Agent replied
Dear Jake, We greatly appreciate you putting aside the time to submit a review about our Brook Green Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleJosh at Fletchers is one of the best agents I’ve met during my rental experience - he’s approachable, attentive and most importantly friendly. I’ll definitely go back if I need to find a new property in the future
Hannah · 4 November 2024
Agent replied · 11 November 2024
Dear Hannah, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
★★★★★ 5/5
GoogleI saw an ad for a flat to rent on Fletchers' website back in March and Emily got in touch with me very quickly to organise a visit. I hadn't used an estate agent in over 15 years so it was all a bit new to me but Emily guided me through everything. She's highly professional, very organised, explained each step to me very thoroughly and responded to emails and queries very quickly. She's also very friendly. I highly recommend Fletchers and Emily. And I'm very happy in my new flat! :)
Chrystel · 7 May 2021
Agent replied
Dear Chrystel, We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your review. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleNarmin has helped us greatly in finding a suitable property and going through the complex process that we are very unfamiliar with. The team is very professional, and I would highly recommend Fletchers to someone who needs to rent a property in West London.
Hantian · 26 July 2024
Agent replied · 25 August 2024
Dear Hantian, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleJoshua has been very helpful with our property search. Fletchers has high quality properties and a very professional team. Highly recommended!
Andrew · 12 November 2022
Agent replied · 11 November 2024
Dear Andrew, thank you for your 5* review. We are pleased to read that you have had a great experience with the team in our Brook Green office. Kind regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleExcellent service from Chloe Matlaszek!
Fergus · 20 November 2025
Agent replied · 20 March 2026
Dear Fergus, Thank you for taking the time to leave a wonderful 5 star Google review. Chloe will be thrilled to read your kind comments. Kind regards, Asha
★★★★★ 5/5
GoogleFletchers Brook Green team were always available and efficient, specially Christian Pengelly was friendly and helpful. I rented my flat fast and easy during the virus epidemic and he did a very professional job.PositiveProfessionalism, Value
EA · 20 June 2020
Agent replied · 19 June 2024
Dear Ehsan, Thank you for taking the time in providing such lovely comments about Christian in our Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleThe staff at Fletchers Hammersmith were outstanding and concerted great efforts towards marketing my properties. Thank you Giles, Carmel and others in the office for the great work. will definetly keep in touch on more opportunities.
AA
Abdelaziz · 29 July 2019
Agent replied
Dear Abdelaziz, Thank you for taking the time to write a review about the great service you received from our Brook Green Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleJoshua helped us secure an amazing new flat! He was very helpful throughout the whole process. Great experience overall.
Thank you Joshua.PositiveResponsiveness, Quality, Professionalism
Diana · 20 June 2022
Agent replied · 19 June 2024
Dear Diana, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Brook Green office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleVery good experience with Fletchers in Brook Green. Professional, responsive, respectful. Special thanks to Paulina who helped us find new tenants! Highly recommended.
Edvige · 30 July 2022
Agent replied · 30 July 2023
Dear Edvige, We are thrilled to hear that you are pleased with the service you have received from our Brook Green office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFletchers Brook Green team were always available and efficient, specially Christian Pengelly was friendly and helpful. I rented my flat fast and easy during the virus epidemic and he did a very professional job.
Ehsan · 3 June 2020
Agent replied
Dear Ehsan, Thank you for taking the time in providing such lovely comments about Christian in our Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleVery fast and accurate service. Christian was extremely efficient. I was in a rush of finding a place and he made it possible for me to move in within 3 days after having found the flat.
Boutros · 29 July 2019
Agent replied
Dear Boutros, I am writing to say thank you for your kind comments about the service you received from our Brook Green Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleOur agent Anthony was incredibly attentive and helpful. Agreeing to meet us on a Sunday to give us our keys and coming round within 5 minutes when we had an issue with our electricity. Very impressed!
Kelly · 29 July 2019
Agent replied
Dear Kelly, Thank you for taking the time to write a review about the great service you received from our Brook Green Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleEmanuele was very friendly, professional and responsive. A pleasure to deal with.
Chris · 9 July 2023
Agent replied · 30 July 2023
Dear Chris, Thank you for your 5 star review regarding Emanuele, Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThe staff at Fletchers Hammersmith were outstanding and concerted great efforts towards marketing my properties. Thank you Giles, Carmel and others in the office for the great work. will definetly keep in touch on more opportunities.
AA
Aziz · 31 July 2018
Agent replied · 30 July 2023
Dear Abdelaziz, Thank you for taking the time to write a review about the great service you received from our Brook Green Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleChristian and the team were a professional pleasure to deal with, and really made a (quite rushed) rental process work very smoothly for us, despite us putting them under pressure with our holiday timelines
Craig · 8 February 2020
Agent replied
Dear Craig, We greatly appreciate you putting aside the time to submit a review about our Brook Green Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI worked with Giles Malyon, who was tremendously helpful, really thoughtful and diligent with follow up. I could rely on him and was always sure to receive an answer very quickly. Highly recommend Chard Brook!!
Lina · 29 July 2019
Agent replied
Dear Lina, thanks so much for taking the time to give Giles such a great review. I know he will be thrilled. We really appreciate your feedback and confirming that our team do deliver the 5 stars that we are always aiming for. Kind regards, Sam Farnan, Customer Relations Team
★★★★★ 5/5
GoogleExcellent service provided, particularly by Christian who works very hard and always returns calls/emails very promptly. Pricing is reasonable considering most properties are in a desirable part of London. Would recommend to friends and family.
George · 29 July 2019
Agent replied
Dear George, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleWe have received every support, guidance and even personal consultation to purchase our new home. If it wasn't for Fletchers, and specifically Emanuele Fiorini, we would have never been able to buy a home - even better than what have ever dreamed of.
Athanasia · 26 June 2024
Agent replied · 25 August 2024
Dear Athanasia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleJoshua has been very helpful with our property search. Fletchers has high quality properties and a very professional team. Highly recommended!
Andrew · 30 July 2022
Agent replied · 30 July 2023
Dear Andrew, thank you for your 5* review. We are pleased to read that you have had a great experience with the team in our Brook Green office. Kind regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleHard to find in the real estate market such agency that combines so well professionalism and yet human oriented. Since my first talk with Christian, Joshua and Nikki I've been impress on how comprehensive they are at the same time simple and honest. You won't feel any inequity on the treatment, as many agency tempt to prioritize "LANDLORDS". Referencing process was efficient, quick and not bothering . In Christian's team i saw very skilled, competent, cool and fun people. we are grateful for the deal we've made and can't be thankful enough for all the support Fletcher's brought to us. Highly recommend as they keep their words and provide outstanding service i only can see a brilliant and prosperous future for Fletcher's Brook green estate .
Cheers !
Hayatou · 26 March 2020
Agent replied
Dear Hayatou Moustapha, Thank you for taking the time in providing such lovely comments about our Fletchers Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
